Tapjoy Helpshift Anmeldelser 47

I wish I could post screenshots.
They deny me my rewards due to not meeting the requirements set by the advertiser. I contacted the advertiser, they confirmed my eligibility and they still deny for the same reason! Completely brain dead support. Scammer organisation. I’ll sue them I have all the proof I need

Disgrace of a company.
2 weeks of gameplay and rewards were not paid out.
Completely impossible to actually speak to anyone.
Generic AI bot answers and automatically close support tickets without resolution, dialogue or appeal.
This company is “not fit for purpose” at best, and should more accurately be described as a complete scam.
Avoid avoid avoid!

They randomly decide to not credit rewards even when all requirements were met.
I raised a ticket and every time got the same copy pasted response of you violated tos but we cant tell you exactly what you did.

Imagine spending money to meet their requirements, then they can just decide not to pay and keep double the money. Crazy fraud going on here.

chat ID: 5561443

They dont pay out. Their customer support is AI so no point in even attempting to talk it out. Extremely vague "break of ToS", no explanations given. A COMPLETE waste of time.

Total scam and customer support worse than useless

Horrible, Horrible company. They will wait until you've dumped tons of hours into an offer then tell you you're ineligible for the rewards for breaking their terms of service but NEVER actually tell you what rule you supposedly broke. They use people to make money and then don't deliver on what was promised. Truly a disgusting company.

Low rewards always paid, higher they don’t. They attempted to state I went against tos and when my lawyer states they’ll go to court, all of sudden rewards were given.
I’d recommend getting lawyer and display the facts so you get your stuff rewarded.

1 star fully deserved
Totally agree, lower rewards paid out without any problems, higher amount (10k gems) nothing than some kind of violation, zero customer service (AI), tickets get closed without explanation. I don’t recommend to log in and pay for something through TapJoy. I should read this review first. #5566706

Played the game but did not get rewards. Send all information and screenshots but everytime support close ticket
5556634

Ridiculous scam company only pay low rewards not the high ones don't belive them its a fully ai based company can't speak to an actual person no matter how hard you try

I completed an offer for King of Avalon through an app, where rewards were supposed to be given at certain milestones. Everything worked fine up to level 18, and I received those rewards without any issues. However, after reaching higher milestones (level 20 and later level 24), the rewards were never credited.

I made sure to avoid any sort of VPN or adblocking. Haven't changed anything about my device or reinstalled too.

This clearly shows that tracking was working correctly at first, since earlier milestones were rewarded. But on higher lvl it just denies rewards.

I contacted support multiple times and always received the same generic response:

"We reviewed the activity tied to this offer and, based on our validation results, we’re unable to award this milestone because the completion did not meet the requirements for rewarding.

Offer eligibility is determined by our review of a number of factors including tracking, attribution, completion requirements and verification checks.

To protect the integrity of our systems, we’re not able to provide a more detailed breakdown of the internal validation outcome or specify which individual criterion was not met."

It feels like once you reach higher-value rewards, the system becomes unreliable and there is no real support to resolve issues.

Overall, small rewards worked, but larger milestones were denied with no transparency or proper investigation. I would recommend being cautious with long or high-reward offers because Customer service is only filed with bots that reply with few hours delay.

I completed a Tapjoy offer in Sea of Conquest to level up my ship to different milestones.The reward for Level 18 was successfully validated and credited with no issues.
The reward for Level 22 was rejected for “violation of rules” / “breach of Terms of Service”, without any specific explanation of what rule I supposedly broke.
I have already reached Level 25 and I am currently grinding toward Level 28.

I opened a ticket and a real human support agent replied… but gave me exactly the same vague answer as the bot. I did not use any VPN, multi-account, or suspicious methods. The fact that the lower milestones were approved proves that the tracking worked correctly at the beginning.It is extremely frustrating to waste so much time: small rewards go through without problem, but as soon as the reward becomes significant, it gets blocked with no justification. This kind of practice makes Tapjoy offers very unreliable.I have attached screenshots of my progress (Level 22) and the conversations with support.

ID of problem : 5520583

Scammer just put fake good review to offset all the garbage review they have
They just don't paid when it is above 15k gems and pretend some fake information about violation of terms
For god sake !! Tell us what or go to hell !! Stop stealing money from players !!
You will never reply to this I know it like to all the nad review in there but ne sure that I will put negative review to your scaming company everywhere

I received such a quick response as well as the help I was looking for. I am quite happy with Tapjoy. :)

Tapjoy feels deliberately misleading. The system happily rewards you for the first few low-paying tasks, which builds trust—but the moment you reach higher payouts, the rewards mysteriously stop. Despite providing clear proof of completion, support just falls back on vague claims that you’ve “violated the terms” or “didn’t complete the offer,” without any meaningful explanation.

If there really was a violation, why were earlier offers approved without issue? The pattern is hard to ignore: everything works fine until there’s more money on the line. At that point, you’re left chasing support responses that go nowhere.

Overall, it comes across less like a fair rewards platform and more like a system designed to avoid paying out when it matters most.

Today, They fixed my reward error in doomsday. Good.

Offers will pay out for the first few tasks and then stop. When I contact Tapjoy, all I’m told is that I have violated the terms and did not complete the offer, even though I provide proof of completion. And if I am “violating the terms,” why did the first few offers go through? Interesting, too, how it’s as soon as I reach the higher payouts that I suddenly stop getting rewarded.

Nothing new here, actually. I played some games and got rewarded instantly. That's why it's 2 stars and not just 1.
The troubles started when I played Puzzles and Conquest where there are bigger rewards. Again, I got the low levels rewards instantly. For castle level 18 I had to open a ticket and they rewarded me with gems in my main game after a short review. However my goal always was to go for castle level 22 which I reached recently and with plenty of time left for the offer (still over a week left as of now). I had to open a ticket again and was surprised to be informed about having violated some of their terms of Service (or not meeting the conditions which... well... I do) , but they really won't tell you what you did wrong. It is just an AI answering and repeating the same bullshit over and over. After an answer from a "real human" (probably AI as well as this answer is again the same over and over - just different namens) your ticket gets closed and you have to restart the conversation. I did this four times in a row, but I don't think I will get my 13k gems.

I just see that my review has the tag "without invitation" which is half true. I got invited to review for the case they actually solved and where I got the gems, but not after getting denied. However, the link they offered me before now is brocken (coincidence? I think not!).

As many told before, zero rewards, zero customer service, tickets get closed without explanation, 100% Scam

Tapjoy Customer service is total fraud. They will say you have broken "Terms and Conditions" but will never mention what ToC you have broken. They just want to cheat you of your hard earn rewards. Even your paid bundles are not safe. If you use speed bundles in builder game ( which is the core) they wont pay you. I highly recommand players to stay away from these company.