Ws Tapjoy Anmeldelser 9

Ich habe ein Angebot abgeschlossen, bei dem Spielerlevel 500 erreicht werden musste. Nachweislich habe ich Spielerlevel 502 erreicht. Screenshots des Kontos, des Fortschritts und der Angebotsdaten liegen vor.

Besonders auffällig ist dabei:

* Die Installation wurde erkannt.
* Frühere Meilensteine wurden anerkannt und vergütet.
* Meine Käufe wurden erkannt.
* Das Tracking funktionierte über einen langen Zeitraum.
* Erst die höchste Belohnungsstufe wurde abgelehnt.

Auf meine Nachfrage erhielt ich keine konkrete Erklärung. Stattdessen wurde lediglich behauptet, ich hätte die Angebotsanforderungen nicht erfüllt oder gegen die Nutzungsbedingungen verstoßen.

Bis heute wurde mir jedoch nicht mitgeteilt:

* Welche konkrete Anforderung ich angeblich nicht erfüllt haben soll.
* Gegen welchen konkreten Abschnitt der Nutzungsbedingungen ich verstoßen haben soll.
* Auf welche Nachweise sich diese Entscheidung stützt.

Noch kritischer sehe ich, dass dies nicht der erste ähnliche Fall ist, den ich erlebt habe. Auch bei anderen Angeboten traten Probleme erst bei den höchsten Auszahlungsstufen auf.

Ich behaupte nicht, dass ich die Hintergründe kenne. Ich kann jedoch dokumentieren, dass ich das geforderte Ziel erreicht habe und trotz mehrfacher Nachfrage keine konkrete Begründung für die Ablehnung erhalten habe.

This is my previous email and it explains all to help others. They are breach court courts. They block communication and make you do work with no reward. You cant get much worse from a company. Ethically apps and companies should not work with or invest with them. I wouldnt trust anyone that does.

Dear Tapjoy Support / Compliance Team,

I am writing regarding my unresolved reward for completing the Township offer, in which I reached Level 51 and provided all requested evidence. Despite fully complying with the offer requirements, my reward has not been issued.

I have now spent over three weeks attempting to resolve this matter. During this time, I have experienced the following:

* Repeated instructions to contact customer support through tabs or pages that are blocked and inaccessible, despite being told this is the only way to communicate.

* Multiple support tickets being closed without resolution, followed by instructions to reopen new tickets through links that do not work.

* Repetitive, AI and automated responses that do not address the evidence I have already submitted.

* Being told I have done something wrong without any clear explanation or proof, and then being asked to restart the same process again.

I want to make it clear that I have reviewed the FTC Final Order against Tapjoy, Inc. (Docket No. C-4740). Based on that order, Tapjoy is required to:

1. Not misrepresent that consumers will receive a reward when they complete an offer.

2. Promptly investigate complaints where rewards are not delivered as promised.

3. Provide an easy-to-use method for consumers to submit and resolve support requests, without unnecessary barriers.

4. Stop offering or continuing offers when there is evidence that rewards are not being properly issued.

5. Not unfairly delay, deny, or obstruct consumers from receiving earned rewards.

Your current handling of my case appears to violate these obligations, particularly by:

* Preventing effective access to customer support,

* Failing to meaningfully investigate my completed offer.

* Repeatedly closing tickets without resolution.

* Refusing to issue a reward that was clearly earned.

This situation has caused me significant stress. Tapjoy is aware that I have a neurological/brain disorder, which makes prolonged, circular, and inaccessible support processes especially difficult. Continuing to delay and deflect resolution under these circumstances is deeply concerning.

I am requesting the following immediately:

* A proper manual review of my completed Township Level 51 offer using the evidence already provided.

* Issuance of the promised reward without further delay or a clear, specific written explanation (not automated) detailing why the reward is being denied.

* A single, functional point of contact to resolve this matter without being forced to reopen inaccessible or closed tickets.

Please consider this a formal notice that I believe Tapjoy is not complying with the FTC Final Order in my case. I hope to resolve this directly and promptly without further escalation.

I look forward to your response.

Sincerely,
Francesca Thornhill

My case number is 5093516. You already know this as youve said in my recent conversation you would look into it and now your follow up AGAIN is to close the conversation. I appeal to everyone to send proof to the FTC so they can close this fraudulent operation down. Waste of time

They randomly decide to not credit...

They randomly decide to not credit rewards even when all requirements were met. I raised a ticket and every time got the same copy pasted response of you violated tos but we cant tell you exactly what you did.

Imagine spending money to meet their requirements, then they can just decide not to pay and keep double the money. Crazy fraud going on here.

chat ID: 5561443

Playing puzzles&chaos. Reached citadel 17 but am not awarded my rewards for citadel 15 and 17.

I adressed the issue to support and they closed my case without giving my rewards even though i send proof by screenshots. Thieves they are!

zero rating if I could give for not rewarding the later milestones. Gives reward for first few level, then later when you spend time u talk to support and provide screenshots and they only reward you with one milestone. For example, I played a game and opened a ticket for not rewarding me lvl 98. while screenshots clearly shows i reached lvl 112 and i should get reward for lvl 112 as well as this is the next milestone. They deliberately not paying as this is clear logic.. Thanks for wasting my time of getting a few cents.

Played the game but did not get rewards. Send all information and screenshots but everytime support close ticket!
5556634

I installed TapJoy via Swagbucks Daily Trivia three months ago and installed Monopoly Go via it. I've played continuously and reached several milestones. I reached out to them the beginning of March when their Rewards Walls showed crediting that hadn't shown up in my Swagbucks account. I continued playing the game and reached more milestones but didn't receive the credit they claimed had been rewarded.
This has been an ongoing problem with TapJoy but I continued playing Monopoly Go via my Swagbucks TapJoy connection to accomplish my goals for money. Throughout the last two weeks, I have spent countless hours playing Monopoly Go via my Swagbucks TapJoy connection and reached additional milestones. For the past three days, I have constantly reached out to their Support Team and screenshot proof of the levels completed and current progress. Each time false information has been sent claimed rewards payment on dates that didn't even match the dates the I completed the levels. On two occasions, TapJoy's support team responded with alleged payment dates prior to my even completing the Monopoly Go levels. They lied because they hadn't sent payment to my Swagbucks account.
I've continued playing and reaching out to them in hopes of getting the $3.12 I am owed via Swagbucks. However, the last communication received last night has upset me. I received another email from TapJoy with the incorrect name and false information about crediting my Swagbucks account. This is the last straw because I'm one level from the next Monopoly Go payment and they continue to lie about sending payment for prior goals reached. I sent multiple screenshots of the Rewards Wall and my TapJoy Monopoly Go levels for getting payment.
This is the last communication after their false payment claim:
I have communicated with your customer service multiple times and sent proof of completion og TapJoy Monopoly Go levels. However, I continue to be lied to that the account was credited for Swagbucks. That is incorrect. First, my name is not Jenny as listed in the follow up emails from TapJoy. My name is Nicole Massey, email musicology01@gmail. com. Second, none of the alleged credits match the rewards dates TapJoy posted on my account Rewards Walls. You have not rewarded me any of the Level 5, Level 11, or Level 18 monies.
Y'all are fraudulent liars. I'm contacting the Better Business Bureau, TrustPilot, and every other reporting agency to dispute your false claims of payment if my Swagbucks account is not immediately credited the $3.12 I am owed from completing Monopoly Go levels using TapJoy. I'm at Level 30, and was expecting a new rewards payment upon completing Level 31.

Sometimes a game doesn't give an award and I have to go through Tapjoy to resolve the issue. As long as I give the necessary proof of completion I always get my rewards ASAP. Great job Tapjoy, Thank you!

The dont want to give the high level…
The dont want to give the high level…
The dont want to give the high level rewards
They responded on trustpilot but took way longer to respond on the support part
That offer that i took was from
mu: dark epoch
In the offer its clearly written reach level x get achievment im already on a high level (350) from level 199 on they dont want to give it the rewards out because its too high just caming up with low excuses just to dont give out rewards out at the date of today still 18 days left of that offer
Last year also they said to write a positive review that i can ve rewards that 1 is deleted now
I dont recommend that service of tapjoy if you see an offer from them avoid !

I'm not writing the number of the case you know exactly which case it is
anyway the Advertiser are you
so dont answer your standart BULLSHIT !!
in your "chat" you are writing then her ..
so you are only bots or an ai that is trained
Anyway pocketfm ll contact you aswell !
Conversation-ID: #5297387
You cant read Characterlevel was on tbe screenshot 293

Requirementents
Reach character level 199
Reach character level 213
Reach character level 248
Reach character level 270

Got the answer from the advertiser !
You flaged my account
Did not violate any tos
Didnt use a vpn
You just dont want to give me the rewards !
Thank you for sharing the Ticket ID xxxxxxxx.

We have checked the status, and as per the update received from Tapjoy, the ticket has been marked as Rejected – Risk Blocked Conversion. This means that the reward was declined by Tapjoy due to activity flagged on their system as unauthorized or against their offer terms (such as VPN usage or other restricted methods).

Since Tapjoy is a third-party offer wall provider, reward approvals and rejections are handled entirely by their internal verification system. Unfortunately, we are unable to override or modify their decision from our end.

For further clarification or appeal, we kindly request you to reach out directly to Tapjoy Support referencing your ticket ID, as they are the only team who can review or reconsider the rejection.

i especially recommend to avoid there offers

also they are asking to get the rewards a positive feedback here on trustpilot