Swan Brand Anmeldelser 

my cordless hoover started making a rather scary loud noise emailed customer services and after sending video of the issue i was offered a replacement straight away thank you ezmie for your outstanding help

The last few months I have been having a problem with my swan dirt master water tank I’ve had a couple of lovely girls help me solve the problem and sent me a new dirt master they have been very god and sorted it quickly

The customer service team were great. When you get older, technology becomes harder to understand. Joseph and the team were great

There was problems with courier. Contacted Swan Customer Service. And new delivery was arrived with a different courier. Got my package

Excellent service for spare part for my bin.

Excellent service. Any problems are sorted straight away. My kitchen is just Swan retro products and couldn’t recommend more

What can I say about this company after ordering something through Amazon and it was delivered to the wrong door through the Delivery company Evri Swan still upheld Evri‘s Delivery photos saying that it was delivered to the right door even even if it was a ground floor flat and I live on the third and submitting photo evidence they still refuse to refund . I will never order anything from this company again and this will be one of many reviews on other sites that I leave . Just replying to the message that Swan sent me you trusted a company that has a very very bad reputation on Trustpilot and other review sites EVRI and even though I told you that that was not the apartment of where the Delivery should’ve gone through Evri photo you still took their side and just fobbed us off saying it was delivered so I will not be changing my review. I standby with what I said and I will never ever buy anything from your company again. 

At last got to some one with the care and understanding si I would like to say a big thank you to Diane from swan who went above and beyond to solve what should have been a small problem but became a over sized problem but with the care and understanding of one from swan 10 out of 10 has to go to Diane so thank you for all the effort you put in to solve our problem

Our swan fridge of 5 years broke so it was time to buy a new one. We bought the EXACT same fridge/freezer again because I loved the first one so much - however, the changes you've made to your retro fridges are AWFUL. Cheap flimsy plastic drawers compared to the thick, chrome ones before, gotten rid of the LED light strips to have one rubbish light not even a moth would go for. Gotten rid of the two drawers in the fridge, now only one. Used to have dual controls of the fridge and freezer, now just one rubbish little dial.
I'm so disappointed in the cheap changes you've made, considering the price doesn't reflect this. Wont be purchasing again after this one. If we weren't desperate I would have returned this one!

Customer service that actually listened. I dpoke to them about my kettle being dodgy
A kettle is an important item in my life.!
Swan ( Elle) listened and resolved the issue first time. Outstanding

I placed an order on their website for an air fryer. On the 5th August I got my confirmation email to say they had received my order and I’d receive a dispatched email soon. On the 12th of August I still hadn’t received the dispatched email so I contacted customer services to be told that my item was out of stock and I was offered either a refund or to wait for the item to come back in stock. I’m very disappointed that I wasn’t contacted as soon as the item was out of stock to let me know about this. The website needs to be improved if it’s allowing people to place orders that aren’t even available! Nobody has yet to reply to my request of a refund. Don’t buy from their website!

Bought a new evaporator fan from Swan and it was great at first, however within weeks the evaporator stopped feeding water around for no reason. Contacted customer services who told me to cut the power cable to get a refund, as they were not back in stock until next year. Customer services were helpful enough but so wasteful that this is going in the bin within weeks.

This washing machine is great because my eye sight is not so good big display and a nice little tune to let you no it's finished it's the 9k 1400 spin really happy

Elle at customer support was very helpful, did everything she could to organise replacement parts for me. Very helpful and very professional. Thanks.

I have a swan Nordic air cooler and my remote control stopped working, I contacted swan and spoke to a lovely kind lady by the name of Diane she told me she would contact the warehouse but couldn’t make any promises
Today Diane has emailed to say a remote has been found and is going to be posted to me
What fantastic service from Diane and swan
Thank you very much much 5 star service

I spoke with lady called Elle by email she was quick to reply to my faulty item and a replacement was arranged quickly for me

Absolutely appalled by entire service - AVOID. Ordered a kettle and toaster pair and they incorrectly sent me two toasters. Have been trying to sort it out and get the correct item dispatched, however their customer service has been an absolute nightmare. They won't send me the kettle until a toaster is returned (completely fair enough), however I have received conflicting information on how to return this from various members of their team and they seem unable to send me the correct returns label. I've spent about 35 minutes on the phone to them today, and sent countless emails trying to explain the situation to various colleagues and sort it out. Doesn't look like I'll be able to return the toaster or receive the correct kettle any time soon. Don't bother ordering from the - worryingly incompetent and unapologetic.

I originally bought a long-slot toaster from you, which subsequently stopped working properly after less than a year. I was told that I could have a replacement, but you no longer had any long-slot toasters available despite you selling 18 other models. As a result, I explained that I would have to choose a short slot toaster I did not actually want, with the intention of selling it so that I could use the money to buy a long-slot toaster from somewhere else.

At the time, this did not appear to be a problem. However, when the replacement arrived, it was in a damaged, battered box with the courier label simply stuck directly onto it.

I contacted you to complain about this and was told that, because it was a replacement, you consider the packaging irrelevant. I was actually told that the packaging only exists to protect the contents during delivery and that, because the item was a replacement and therefore not being sold to me, the condition of the packaging was apparently irrelevant.

At one point, you also suggested that the reason you do not put your products inside an additional box to protect the original packaging is because of environmental concerns and the desire to save cardboard. Quite frankly, I do not find that explanation particularly convincing. In order to receive my replacement, you required me to cut the power cable off the original toaster, leaving no more than 1 cm of wire. This effectively rendered the toaster impossible to repair or reuse because it's a sealed unit with no screws. It was not completely broken and could potentially have been donated to a charity shop for someone else to make use of if I was not forced to cut the power cable off. So now it's just scrap metal and plastic.

So I find it rather difficult to accept the environmental argument about saving cardboard when your own replacement process required me to deliberately destroy part of an otherwise potentially usable appliance, making it virtually impossible for someone else to repair and reuse it. I simply do not buy that excuse.

I had to remind Joe several times that I had not chosen this toaster because I wanted it. I chose it because you had no long-slot toasters available and there was no option of receiving a refund. I specifically explained that I would have to sell the toaster in order to buy the toaster I actually wanted elsewhere. You therefore knew perfectly well that I intended to resell it, yet you made no effort whatsoever to ensure that it arrived in suitable, presentable packaging.

Joe also seemed unable to understand a very basic point: if you send someone a brand-new product, and that person needs to sell it as new, the packaging matters. You cannot simply send out a new product in a box that has been battered and dented all over, with a courier label stuck directly onto it, and then dismiss the condition of the packaging as irrelevant.

The fact that you chose to use Evri for delivery is not my problem. If you know that your courier damages packages, it is your responsibility to package the product properly.

Quite frankly, the whole situation is extremely disappointing. I was already being forced to accept a toaster I did not want because you could not provide the product I originally purchased, and now I have been left with a replacement that is considerably harder to resell because you could not be bothered to protect its packaging.

The attitude that the packaging is somehow irrelevant simply because you regard the item as a replacement is particularly poor. You knew the circumstances from the outset, you knew I intended to resell it, and you should have taken reasonable care to ensure that it arrived in a condition suitable for that purpose.

Just remember, if you buy something from Swan do not expect it to be sent in packaging that protects the display box. If you buy your mother a new Toaster or Microwave it's likely the box will be bashed and dented by Evri.

Really good customer service. My original order failed to be delivered, but a replacement was sent out with an alternative courier without delay. Very pleased with my cast iron roaster tray now that it has arrived!

would definitely recommend, Chioma from customer services dealt with a small issue i had very promptly and very helpful.