sunbonoo Anmeldelser 

Everything from the start. They were late and confused in receiving our request for an excursion. They did not read our emails properly. When we had to cancel due to médical reasons they did not inform the tour guide. Dreadful expérience. A rare thing in the Canary islands! But eventually they realized our situation and provided the same tour next year for free. Looking forward to it!

Booked jetski with this company,very professional and quick to reply,had an issue with third party but nothing to do with sunbonoo....I found Cindy from customer service very helpful

NEVER ever book in this company! The worst experience and customer service!
First I purchased an e-bike tour for my dad’s birthday for a specific date in April. Few days later I received an email the date is not possible as the provider hasn’t started to provide the service yet. They offered me a refund. So I purchased again with the possibility to redeem within one year from the date of purchase. I wanted to book a tour again in May- sunbonoo told me to contact the provider. The provider was not replying for few days. Then I finally got a reply from them in German (!) saying they are not providing this tour any more and don’t know when they will offer it again! As a result my dad cannot use the voucher he got from me as a birthday gift!
So I wrote back to sunbonoo asking why they offer something that is not even available and what solution they can offer to me. They replied they can offer a refund or I can choose a different tour. I chose a tour 40€ more expensive and they told me to pay the difference! Due to all the difficulties and the bad experience they should offer to cover the difference as a compensation- that’s what a customer-respectful company would do! Shame you sunbonoo!

I made a query regarding the Puerto de Morgan Tour, and Cynthia was accommodating and efficient. I’ve booked this tour with Sunbonoo; she even calls me to squeeze us in for last-minute bookings, which we thoroughly appreciate.


We did the tour with a boat ride to visit the Friday market. The port is charming. There are plenty of boats in the harbour and many market stalls right down the slopes of the upper town.

The boat ride we’ve enjoyed most compare to the bus ride on the way back. The boat crew (Team Leader) was informative, and his jokes made us laugh & LCT Europe Tour did a good job and pick up & drop off were on time. Upon arrival on the island, the guide pointed out some interesting facts, directions & critical facilities that may require. We like the idea that we are freely browsing and exploring the island, giving us enough time to do so.

The village is beautiful, picturesque and worth the detour; however not quite Venice (only 1x canal). Spend a couple of hours taking pictures of the harbour, strolling the narrow streets with the pretty houses covered with flowers.

We went to a local restaurant for lunch and grabbed some gelato while chilling around the beach.

I booked for a horse riding activity in Tenerife on their website, they were quick to take all the money upfront €170 on Wed 9th for Saturday 12th. Next day the lady called to say they are overbooked and can’t do Saturday but can do Monday instead. I said am not sure for Monday 14th we are due to go back on Tuesday 15th we prefer to go the weekend instead. But she said Monday is the earliest, I said to keep it in but will confirm if i cant find somewhere else to go before. I did find somewhere else to go on Thursday, I called the lady at the stable, she said there is nothing she can do and to contact Sunbonoo instead, who then said there is a 5 days cancellation policy and they cant do nothing either. I contacted them again to say that my daughter is not well, neither of them wanted to do anything. Sunbonoo couldn’t care less, as soon as you booked, they have all your money and there is nothing you can do to get any money back, no cancellation no refund, they are the ones who messed up by not being able to give me the day I booked for and the tickets itself were sent less than 5 days. 5 days cancellation policy when you are there for 7 days max in most cases, is extreme and not a fair cancellation policy especially when travelling with young children. I have lost €130, they refunded 40 euros because they couldn’t offer what was booked for (3hrs instead of 7hrs) and nothing to show for it. Better to avoid agents at all costs and book direct. Lesson learned, will Never ever booked with an agent again and definitely not Sunbonoo. I hope this helps someone else out there before they lose their hard earned money like me.
Update - Sunbonoo has refunded me my money in full after I posted this review but has threatened me with legal action if I dont take the review down. This review is to raise awareness so others dont get caught out like I did.

Worst website ever. Booked services online for our holiday in Mallorca a private boat. Was impossible for Them to deliver what we ordred. Also impossible to contact them on the phone. Don’t use this website if you don’t want to spend your holiday on rebooking.