Daniel helped me with by query on a potential increase. He went away and looked at my options . Then came back with the answer. He kept me informed and was courteous and professional. Exceptional serv... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I couldn't repay the loan on time. But The contact support experience has been great and especially Daniel was amazing and patiently extended the due date for me which was a great help.10/10 recommend... Se mere
Virksomheden har svaret
I have been with SteadyPay for a while and I can say they are really good and helpful. Recently I paid a loan and requested another one but was getting a rejection however I spoke to Michael and he to... Se mere
Virksomheden har svaret
Daniel dealt with my issue at Steadypay and was extremely efficient and rectified the problem which I was very pleased about. However the process of messaging and not being able to actually talk to so... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om SteadyPay
Skrevet af virksomheden
Top up your income and build your credit score. Sign up in under 3 minutes. Enjoy regular income, even if you work irregular hours - with no interest or APR. Build your credit score with all major UK Credit Reference Agencies for the lowest in the UK price of only £7 per month. Sign up!
Kontaktoplysninger
London, Storbritannien
- support@steadypay.co
- steadypay.co
4,5
Fremragende
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
RIP OFF
First up, would give no stars. That would suit this operation.
Watch out for this company alongside Pockit, apparently one of their sister companies.
To be honest, I’m a cancer patient. And I have enough to deal with from day to day things without this. I needed some financial help, so borrowed from them. They played games straight away, tried to charge me twice, then played dumb.
I’ve now had an invoice saying that I owe them money. This is not right or fair, can’t believe they’re trading to be honest!
I would definitely avoid both companies at all costs.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra SteadyPay
Hi Lee,
Thank you for sharing your experience. We're very sorry to hear that you're going through such a difficult time, and we understand that dealing with financial concerns on top of everything else can be particularly stressful.
We'd like to clarify one point regarding the relationship between Pockit and SteadyPay. Although SteadyPay works in partnership with Pockit, our credit facility is separate from a customer's Pockit account. This means that closing a Pockit account does not automatically settle or close an outstanding SteadyPay loan, and any outstanding balance with SteadyPay remains payable separately.
We appreciate that this distinction may not have been clear and understand how this could have caused confusion when your Pockit account was closed.
We are sorry again for the frustration this has caused and appreciate you bringing your concerns to our attention.
Kind regards,
The company do not communicate well at all
This company are awful if there is an outstanding balance.
I have emailed them multiple times giving an update on my current situation.
I have told them I had a bill of over £10,000 and needed a week or two to clear the balance in full. I have filled out their form to say this, emailed multiple different people and responded to every single email they have sent me.
The communications do not stop. They have said they are going to apply a default via post and email multiple times. They are reporting that I am missing payments and are actively ignoring the information I am sending. It is like I am talking to a brick wall.
I understand if people do not communicate, ask for more time or give a clear understandable explanation that this communication is essential however whenever I have done every single thing listed above it is beyond frustrating.
I would suggest avoiding this company as a result as it is adding stress to an already stressful time in my life.
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra SteadyPay
Hi there,
Thank you for taking the time to explain your situation. We're sorry to hear how stressful this has been, particularly given the financial circumstances you've described.
When a scheduled payment is missed, our system automatically triggers payment reminders and arrears communications. We appreciate that receiving repeated automated messages after you've already been in contact with us can feel frustrating and overwhelming, and we're sorry for the additional stress this has caused.
We understand that you have been communicating with our team regarding your circumstances and your intention to clear the outstanding balance. Where a balance remains unpaid, the account can continue to generate these automated communications until the arrears are addressed or an appropriate repayment arrangement is put in place.
We'd encourage you to continue working with our team so that your circumstances can be reviewed and the most appropriate way forward can be agreed. We appreciate you keeping us informed and understand that financial difficulties can be extremely challenging.
Kind regards,
great service and customer services…
great service and customer services florin was a great help
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra SteadyPay
Hi there,
Thank you for your lovely feedback. 😊 We're really glad Florin was such a great help and that you had a good experience with our service. He'll be delighted to hear this. 🙌
Besvarelse fra SteadyPay
Hi Ade,
Thank you for your great feedback. 😊 We're really glad you had an excellent experience with our service. We truly appreciate it. 🙌
I needed a little help last minute and…
I needed a little help last minute and steady pay stepped up and helped and it was really hassle free
21. juni 2026
Uopfordret anmeldelse
Besvarelse fra SteadyPay
Hi Simon,
Thank you for your great feedback. 😊 We're really glad SteadyPay was able to help you out last minute and that it was hassle free. We truly appreciate it. 🙌
Maga was great and managed to get my…
Maga was great and managed to get my query solved and prompt I really appreciate her.
21. juni 2026
Uopfordret anmeldelse
Besvarelse fra SteadyPay
Hi Joao,
Thank you for your lovely feedback. 😊 We're really glad Maga was so great and solved your query promptly. She'll be delighted to hear this. 🙌
This is my personal experience
This is my personal experience, I can evidence it, I wanted to put that out there before my review is inevitably removed. I urge people to dig deeper as negative reviews are overwhelmingly availble where it is harder to have them removed. Those reviews are, in my personal experience, more reliable.
My personal experience (again, I can supply evidence if this is denied).
I had an account with Pockit, which works with Steady Pay to supply credit products. I took multiple advances out over a few months m, each time, paid way before the due date.
I closed the Pockit account as it was actually negatively effecting my credit file/score due to being a loan. At the time of closing, I expected to have a way to pay the outstanding advance of £50, when this didn't present itself, I contacted Pockit, and I was told they had system issues and would let me know once these were solved. No such contact was made, I attempted to get a way to pay this advance, searching through both Steady Pay and Pockit's sites, and nothing, no one would supply me with a way to pay.
I eventually had an email from Steady Pay informing me that they didn't want to 'dent' my credit file with a late payment (laughable now). I explained the situation and they finally supplied me with a way to pay, I paid within 10 minutes of receiving that invoice.
They still put a late payment marker on my credit file. Suddenly they were uncontactable again and have ignored requests for this to be rectified. I am disabled and in the process of moving home and this is having an extremely negative effect on my ability to get things set up in my new property and I run a business that needs me to not have a negative marker like this so having a huge effect on my life, including my business which is my livelihood.
They have made it clear they could not care less and won't help me in any way.
I will be escalating to FOS regardless as the impact has been horrendous and just removing the marker is not going to be enough, even if they do eventually agree to do so.
They should be ashamed.
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra SteadyPay
Hi Jason,
Thank you for taking the time to share your experience. We're sorry to hear about the frustration and stress this situation has caused you, particularly given the circumstances you have described.
We understand your concerns regarding the payment and the information reported to your credit file. Where a payment remains outstanding beyond its scheduled due date and into the relevant reporting period, our standard process may require this to be reflected in the information reported to the credit reference agencies.
We appreciate, however, that the circumstances surrounding your payment and the process of obtaining a way to settle the outstanding balance caused you significant frustration. Following a further review of your case, we have removed the missed payment marker from your credit file as a gesture of goodwill.
We take concerns regarding credit reporting and customer communication seriously and appreciate you bringing your experience to our attention. We are sorry that your experience did not meet the standard of service we aim to provide.
Kind regards,
Nothing complicated and very helpful
Nothing complicated and very helpful, Eugene thanks again.
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra SteadyPay
Hi Melbourne,
Thank you for your lovely feedback. 😊 We're really glad Eugene made everything simple and helpful for you. He'll be thrilled to hear this. 🙌
5 star experience and wonderful help…
5 star experience and wonderful help from Najlae when needing to work through a challenge
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra SteadyPay
Hi Gilly,
Thank you for your wonderful feedback. 😊 We're really glad Najlae was so helpful when you needed to work through a challenge. She'll be delighted to hear this. 🙌
A Smooth Experience Thanks to Anna
I had a great experience with SteadyPay. Anna from the customer support team was incredibly professional, friendly, and genuinely helpful throughout the entire process. She answered all my questions with patience and made everything easy to understand. Her excellent communication and dedication to providing outstanding customer service really stood out. Thank you, Anna, for making the experience smooth and stress-free. Highly recommended!
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra SteadyPay
Hi Alvin,
Thank you for your wonderful feedback. 😊 We're really glad Anna was so professional, friendly and genuinely helpful throughout the process. She'll be absolutely delighted to hear this. We truly appreciate the recommendation. 🙌
Great service
Great service, pay back what you borrow no interest. Daniel is great to deal with
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra SteadyPay
Hi there,
Thank you for your great feedback. 😊 We're really glad Daniel was so great to deal with and that you appreciated the service. He'll be happy to hear this. 🙌
Daniel was a superstar getting on…
Daniel was a superstar getting on boarded
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra SteadyPay
Hi Mahmudur,
Thank you for your lovely feedback. 😊 We're really glad Daniel was such a superstar in helping you get onboarded. He'll be thrilled to hear this. 🙌
Besvarelse fra SteadyPay
Hi there,
Thank you for your lovely feedback. 😊 We're really glad you found our service helpful and efficient. We truly appreciate it. 🙌
Maga is very kind and helpful woman
Maga is very kind and helpful woman. She do great job. Thank you
14. juni 2026
Uopfordret anmeldelse
Besvarelse fra SteadyPay
Hi Milena,
Thank you for your lovely feedback. 😊 We're really glad Maga was so kind and helpful. She'll be delighted to hear this. 🙌
Maga was amazing
Maga was amazing. Really helped me and sorted everything for me. Definitely recommend
14. juni 2026
Uopfordret anmeldelse
Besvarelse fra SteadyPay
Hi there,
Thank you for your lovely feedback. 😊 We're really glad Maga was amazing and helped sort everything for you. She'll be thrilled to hear this. 🙌
I had a great experience with…
I had a great experience with SteadyPay. The support team was very helpful and responded quickly to my query. Special thanks to Maga for her assistance and professionalism. She answered my questions clearly and helped resolve my issue. Thank you for the excellent customer service.
14. juni 2026
Uopfordret anmeldelse
Besvarelse fra SteadyPay
Hi Sandeep,
Thank you for your wonderful feedback. 😊 We're really glad Maga was so helpful and professional in answering your questions and resolving your issue. She'll be thrilled to hear this. 🙌
Brilliant help simple to understand and…
Brilliant help simple to understand and quick response
13. juni 2026
Uopfordret anmeldelse
Besvarelse fra SteadyPay
Hi Mike,
Thank you for your great feedback. 😊 We're really glad you found the help brilliant, simple to understand, and quick. We truly appreciate it. 🙌
Daniel explained how the service worked…
Daniel explained how the service worked and sorted out any issues I had and made the experience much better.
Thank you
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra SteadyPay
Hi Danielle,
Thank you for your lovely feedback. 😊 We're really glad Daniel was able to explain everything clearly and sort out your issues. He'll be thrilled to hear this. 🙌
Daniel helped me to understand how…
Daniel helped me to understand how top-ups and emergency top-ups works. Very helpful! :)
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra SteadyPay
Hi Maricon,
Thank you for your lovely feedback. 😊 We're really glad Daniel was so helpful in explaining how top-ups and emergency top-ups work. He'll be thrilled to hear this. 🙌
Very helpful staff easy to get set up…
Very helpful staff easy to get set up and they are quickly to get back to you if you have an issue, Thanks for your help Magda.
9. juni 2026
Uopfordret anmeldelse
Besvarelse fra SteadyPay
Hi Emily,
Thank you for your lovely feedback. 😊 We're really glad Maga was so helpful and that you found the setup process easy. She'll be delighted to hear this. 🙌
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