Spoke with a lovely lady from spectrum services today called Emily. The service I received today went above and beyond all expectations. Very polite and helpful and also highlighted things included on... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had a problem with my daughters car which had a warrenty with Spectrum. Contacted them and followed their instructions. Within 24 hours the car had been repaired and back in my hands, job done. Now te... Se mere
Virksomheden har svaret
When had a problem with the car spoke to someone very quick but had to get the car to a garage just under 2 hours away from me if recovered had to pay for that myself and also if I took it to a local... Se mere
Virksomheden har svaret
I was very pleased with the service from Spectrum. I had confirmation of the repair being approved much more quickly than I had expected. The adviser was Emily - she gave me very clear details of the... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Spectrum Insurance Services provides a comprehensive suite of insurance products for the motor industry, including niche sectors such as Taxi and Leisure and Commercial Vehicles. Our products are supported by our market leading administration and claims handling services delivered from our Sheffield office. Spectrum motor clients have access to our Point of Sale marketing, a fully interactive Policy Registration platform – Policy Flow – that incorporates integrated demands and needs capability for insurance and consumer credit compliance.
Kontaktoplysninger
Westthorpe Business Innovation Centre, Westthorpe Business Park, Killamarsh, S21 1TZ, Sheffield, Storbritannien
- 0114 321 9876
- customerservices@spectrumcover.co.uk
- spectrumcover.co.uk
4,4
Fremragende
965 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 72 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Thank you
Thank you, Becky. I had a great experience. You provided excellent service
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for your lovely feedback. We’re delighted to hear that Becky provided excellent service and made your experience such a positive one. We’ll be sure to pass your kind comments on to her! 😊
Kind regards
Claire
Excellent customer service from Nabeela
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for your lovely feedback. We’re delighted to hear that Nabeela provided excellent customer service. We’ll be sure to pass your kind comments on to her! 😊
Kind regards
Claire
I took out a spectrum policy about a…
I took out a spectrum policy about a year ago and I was experiencing a automatic transmission failure I spoke to a person called Emily who was amazing in customer service who then spoke to a person at brittanic to arrange collection of my car from another one of there garages . The whole process moved very quickly. Claim successful with just a £50.00 excess & car fixed 👌
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for taking the time to leave such a positive review. We’re delighted Emily provided excellent customer service and helped arrange for Brittanic to collect your vehicle, allowing everything to progress quickly and smoothly.
It’s great to hear your claim was successful and your vehicle is now repaired. We’ll be sure to pass your lovely feedback on to Emily and the team. 😊
Kind regards
Claire
Had an amazing experience with my claims process
Had an amazing experience with my claims advisor Emily. This was my first car and I had no real idea of how the claims system worked, on top of being really worried about the potential costs I’d have to cover. She made the experience super easy to navigate and was super friendly throughout!
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for taking the time to leave such a wonderful review.
We know making your first warranty claim can feel a little daunting, especially when you're unsure of the process or worried about repair costs. It's fantastic to hear that Emily was able to guide you through everything, answer your questions and make the experience straightforward from start to finish.
We'll make sure your lovely feedback is shared with Emily. Thank you again for trusting us with your claim.
Kind regards
Claire
Very friendly and helpful service
Very friendly and helpful service
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for your 5-star review.
We're delighted to hear you found our service friendly and helpful. We really appreciate you taking the time to share your feedback and hope we can be of assistance again should you ever need us.
Kind regards
Claire
Amazingly simple and very comforting
Amazingly simple and very comforting. The lady who dealt with the appointment was very good indeed
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for your lovely 5-star review.
We're so pleased to hear that arranging everything was simple and reassuring for you. It's wonderful to know the colleague you spoke with made you feel at ease and provided the support you needed.
Thank you for taking the time to share your experience – we really appreciate your feedback.
Kind regards
Claire
Great company to deal with
Great company to deal with, they made my warranty claim much less stressful.
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for your wonderful review.
We're really pleased to hear we could make your warranty claim a little less stressful. We know vehicle repairs can be an anxious time, so it's great to know our team helped make the process easier for you.
Thank you for taking the time to share your experience – it really is appreciated
Kind regards
Claire
Emily was very helpful on phone.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for your 5-star review.
We're pleased to hear that Emily was able to help when you called. We'll make sure your kind feedback is passed on to her—it will be greatly appreciated.
Thank you for taking the time to share your experience.
Kind regards
Claire
Rang spectrum today thought I would of…
Rang spectrum today thought I would of been waiting for ages but no my call was answered within a minute the lady on the phone was friendly and polite thank you Donna who helped me with my enquiry
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for taking the time to leave us a 5-star review.
It's great to hear we were able to answer your call so quickly and that Donna provided such a friendly and helpful service. We know getting through promptly can make all the difference, so we're pleased your experience was a positive one.
We'll make sure your kind comments are passed on to Donna. Thank you again for your feedback.
Kind regards
Claire
Emily Spectrum warranty …10/10
Spectrum warranty were very good and great help with our claim. Especially Emily was brilliant to talk too. Explained everything well and satisfaction was obtained. 10/10 Emily.
Mr Sameer Ali
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for your fantastic review.
We're so pleased to hear you had a positive experience with your claim and that Emily was able to provide the support you needed. Taking the time to explain everything clearly and making sure you felt informed throughout is exactly the standard of service we aim to deliver.
We'll be sure to pass your 10/10 feedback on to Emily. Thank you again for taking the time to share your experience.
Kind regards
Claire
This is now my second successful claim
This is now the second successful claim I’ve made this year and I’ve not had to part ways with a single penny. Thank you LOIS for handling this for me. If anybody gets the opportunity to purchase they’re services, I would recommend.
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for taking the time to leave us such a fantastic review.
It's especially rewarding to hear from a returning customer, and we're delighted we've been able to support you through two successful claims this year. Knowing you've had a positive experience on both occasions means a great deal to us.
We'll make sure your thanks are passed on to Lois. We also really appreciate your recommendation and your continued trust in Spectrum Insurance Services.
Kind regards
Claire
Total scam
Total scam. Sold an entirely different policy. They only authorize junk the cheapest parts available, they are not staffed, noone answers the phone, on hold for literally hours. Completely disorganized and do not work with dealer estimates. Good Luck finding a garage who will work with them and that is how they get out of their claims. Total scam.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
We're sorry that you're dissatisfied with the outcome of your claim; however, we do not believe your review accurately reflects your experience with us.
Your claim was reported on 30 June and a decision was provided on 2 July following receipt and assessment of the technical evidence from your repairing garage. During this time, you spoke with several members of our Claims Team, including a manager, to discuss both the claim and the reasons for our decision.
We also respectfully disagree with the suggestion that Spectrum is a "scam". Your policy has previously benefited from a high-value claim settlement, with the amount paid exceeding five times the total premiums paid under the policy. This demonstrates that we do honour valid claims where they fall within the terms and conditions of the warranty.
Your recent claim was declined because the technical evidence confirmed the crankshaft pulley had failed due to deterioration of its bonded rubber element rather than as a result of a sudden mechanical failure, which is the basis on which the warranty provides cover.
We appreciate that you are disappointed with the outcome, but every claim is assessed fairly on its individual merits using the available technical evidence and the policy terms. In this instance, the decision was reached and communicated within two days of your claim being reported.
Kind regards
Claire
Great Service
Becky was very helpful throughout the claims process and kept me updated. My claim was successfully resolved. I really appreciate her excellent customer service and would highly recommend Spectrum Insurance Services.
Thank you, Becky!
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for such a lovely review.
It's great to hear that Becky kept you informed throughout your claim and that everything was resolved successfully. We know how important regular updates are, so we're pleased her support made the process a positive one.
We'll make sure Becky receives your kind feedback. Thank you for your recommendation—it really is appreciated.
Kind regards
Claire
I bought a car warranty from car giant
I bought a car warranty from car giant. Thay sold me top warranty for £1600 . I drive taxi
Car Giant assured me this company Spectrum cover my claims in any circumstances. But Spectrum refuses my claims. I maid a mistake. Spectrum advice me diagnosis & get back to them.but I made a mistake and I did not authorise it. Spectrum declined my claims on my silly mistake. But they can checked my car from any independent bmw garage. So I strongly advise don't but warranty from Spectrum car warranty. I am still paying credit card for the payment of repairs.
Edit after reply***
Spectrum denied a claim to a friend of mine. Similar situation. similar car.same repair in reading. What he refused to pay for repairs and told Spectrum he is not gonna pay for repairs and Spectrum has to pay for parking as well. Then Spectrum aggeread to pay. In my case if you think I made a mistake. Why don't you checked my car from bmw or any independent garage for the work. I strongly advise to the public don't buy car warranty from Spectrum. I paid £1600 for nothing to Spectrum. Unbelievable how can these company keep robing public. Once again think twice before you buy warranty from Spectrum.
1. september 2025
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for taking the time to leave your review. We are sorry to hear that you remain dissatisfied with the outcome of a claim that was assessed in 2025.
We would like to clarify that your claim was not declined because you drive a taxi, nor do we refuse claims "in any circumstances". Claims are assessed in accordance with the warranty terms and conditions.
Our records show that, before any repairs were undertaken, you contacted us and were advised that no repair work should be carried out until the claim had been authorised. You were also advised that the repairing garage needed to contact us with the diagnosis and repair costs so that we could assess the claim and, where appropriate, authorise the repairs. This requirement was communicated on more than one occasion.
Unfortunately, the repairs were completed without the required authorisation. This meant we were unable to inspect the vehicle or validate the claim in accordance with the warranty terms, and the claim was therefore declined.
We appreciate this was not the outcome you were hoping for. However, we remain satisfied that the claim was handled fairly and consistently in line with the agreed warranty terms.
Kind regards
Claire
I broke down of a late Friday…
I broke down of a late Friday afternoon, I remembered that I had an insurance after buying my car from motorpoint . I spoke to Emily who was great & spoke to Nick @ Brittanic Auto Transmission whilst I was on hold . The car was arranged to go in the next day . Whilst the pipe that had failed was not included in my policy I’m happy on the professionalism & excellent service all round.
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for sharing your experience.
Breaking down late on a Friday afternoon is never the start to the weekend anyone wants. We're really pleased Emily was able to step in, speak directly with Brittanic Auto Transmission and help get your vehicle booked in so quickly.
Whilst we appreciate the failed pipe wasn't covered by your warranty, it's great to hear you still felt supported throughout and were happy with the service you received. We'll make sure Emily sees your comments – she'll be delighted to know she made a difficult situation a little easier.
Thank you again for taking the time to leave us your feedback.
Kind regards
Claire
My experience with spectrum
Spectrum have been great whilst processing through my claim. All their agents such as Emily have been professional and happy to speak. They have guided me through the process and explained what the Warrenty could and would not cover. This shows a level of honesty that isn't always there in similar circumstances.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for taking the time to leave such a thoughtful 5-star review.
We're delighted to hear about the support Emily provided throughout your claim. Taking ownership, liaising directly with the garage, and keeping you updated every step of the way is exactly the kind of service we strive to deliver.
Your comments about Emily going the extra mile and describing her as "a real customer service gem" are truly appreciated. We'll make sure she receives your wonderful feedback—it will mean a great deal to her.
Thank you for choosing Spectrum Insurance Services.
Kind regards
Claire
I have been following up with the…
I have been following up with the authorised garage and Spectrum for the issue faced by my vehicle. I spoke to Emily today who provided more than just a customer service, she went out of her way to contact the garage and coordinate with them to get the information they needed so that the claim can be moved to the next stage. She also called me back to give me an update and explained the situation about the claim. Emily went that extra mile for me. She is a real customer service gem and a great asset to Spectrum. Thank you Emily, you are a star.
3. juli 2026
Uopfordret anmeldelse
Lois at the spectrum warranty service…
Lois at the spectrum warranty service was a great help, with a fast correspondence regarding my hire car whilst my car was in for repairs.
Can’t thank her enough as she went way beyond other past services.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for your wonderful 5-star review.
We're so pleased to hear that Lois was able to help with your hire car arrangements while your vehicle was being repaired. Responding quickly and keeping things moving when you're without your car can make a real difference, so it's lovely to know her support stood out.
We'll make sure your kind words are passed on to Lois. Thank you for taking the time to share your experience.
Kind regards
Claire
Excellent service
Have had to speak with the team a couple of times regarding an ongoing issue & they have all been very helpful throughout.
Spoke with Lois today to finalise & received continued excellent customer service. Thank you all.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for your fantastic 5-star review.
We're really pleased to hear that you've consistently received helpful support from the team while dealing with your ongoing issue. It's especially nice to know that Lois was able to provide the same high level of service when bringing everything to a close.
We'll be sure to pass your feedback on to Lois and the team. Thank you for taking the time to share your experience.
Kind regards
Claire
Great service, helpful staff
I've unfortunately had quite a lot go wrong with a recent vehicle so have had to get in touch with spectrum a lot.
Everyone I have spoken to has been really professional and helpful.
Most recently I spoke with Caitlin. She really made the process feel much smoother and helped to alleviate the stress of the situation. Even going above and speaking directly to the Dealer herself which I really appreciated.
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for taking the time to leave such a lovely 5-star review.
We're sorry to hear you've experienced so many issues with your vehicle, but we're pleased our team has been able to support you along the way. It's especially nice to hear that Caitlin helped make the process less stressful and took the initiative to speak directly with the dealer on your behalf.
We'll make sure your kind words are shared with Caitlin. Thank you for your continued trust in Spectrum Insurance Services.
Kind regards
Claire
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