I couldn't have hoped for a better response from Emily, I was a bit nervous when dialing thinking this is going to be a battle and be passed around from pillar to post, however I got straight throug... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Spoke with a lovely lady from spectrum services today called Emily. The service I received today went above and beyond all expectations. Very polite and helpful and also highlighted things included on... Se mere
Virksomheden har svaret
Had a problem with my daughters car which had a warrenty with Spectrum. Contacted them and followed their instructions. Within 24 hours the car had been repaired and back in my hands, job done. Now te... Se mere
Virksomheden har svaret
When had a problem with the car spoke to someone very quick but had to get the car to a garage just under 2 hours away from me if recovered had to pay for that myself and also if I took it to a local... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Spectrum Insurance Services provides a comprehensive suite of insurance products for the motor industry, including niche sectors such as Taxi and Leisure and Commercial Vehicles. Our products are supported by our market leading administration and claims handling services delivered from our Sheffield office. Spectrum motor clients have access to our Point of Sale marketing, a fully interactive Policy Registration platform – Policy Flow – that incorporates integrated demands and needs capability for insurance and consumer credit compliance.
Kontaktoplysninger
Westthorpe Business Innovation Centre, Westthorpe Business Park, Killamarsh, S21 1TZ, Sheffield, Storbritannien
- 0114 321 9876
- customerservices@spectrumcover.co.uk
- spectrumcover.co.uk
4,4
Fremragende
966 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 72 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great service, helpful staff
I've unfortunately had quite a lot go wrong with a recent vehicle so have had to get in touch with spectrum a lot.
Everyone I have spoken to has been really professional and helpful.
Most recently I spoke with Caitlin. She really made the process feel much smoother and helped to alleviate the stress of the situation. Even going above and speaking directly to the Dealer herself which I really appreciated.
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for taking the time to leave such a lovely 5-star review.
We're sorry to hear you've experienced so many issues with your vehicle, but we're pleased our team has been able to support you along the way. It's especially nice to hear that Caitlin helped make the process less stressful and took the initiative to speak directly with the dealer on your behalf.
We'll make sure your kind words are shared with Caitlin. Thank you for your continued trust in Spectrum Insurance Services.
Kind regards
Claire
My car was broken and needed a repair…
My car was broken and needed a repair worth around £1300 from the garage. I called the spectrum insurance and asked what the process is to make a claim.
Spectrum explained it quite well and I managed to gather all the information from the garage and submit the claim form online.
Lois had a look at the claim and, presented cost breakdown for work required on my car and authorised the full payment in 10 minutes. She went an extra mile by detecting the miscalculation from the garage and adapted it to the correct amount.
Very good service provided indeed.
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for your fantastic 5-star review.
It's great to hear that the claims process was clear from the outset and that everything progressed so quickly once your claim was submitted. We're especially pleased that Lois was able to review your claim promptly, identify the discrepancy in the repair costs and ensure everything was settled accurately.
We'll make sure your kind feedback is shared with Lois. Thank you for taking the time to share your experience and for choosing Spectrum Insurance Services.
Kind regards
Claire
Spectrum Service
Spectrum Service
I started to get an issue with my car a few weeks before my warranty was due to expire but Jamie and Andrew looked into this for me with a very friendly and efficient manner.
After an assessment at the garage where I purchased my vehicle, it was advised that the part that had failed needed changed under the warranty plan and this was completed yesterday. Both Spectrum and Vic Young Garage in South Shields have been brilliant in sorting this out. Would definitely recommend both Spectrum and Vic Young for the service provided.
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for taking the time to leave such a thoughtful 5-star review.
We're delighted to hear that Jamie and Andrew were able to help from the moment you first reported the issue. It's great to know they provided friendly, efficient service and that everything came together smoothly with Vic Young Garage to get your vehicle repaired under your warranty.
We'll make sure your kind comments are shared with Jamie and Andrew. Thank you for your recommendation, and for choosing Spectrum Insurance Services
Kind regards
Claire
All staff at spectrum have been really…
All staff at spectrum have been really helpful. Always polite and always giving real information not speculation. Thank you very much.
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for your wonderful 5-star review.
Your comments mean a great deal to us. We're especially pleased to hear that you found our team helpful, polite and, most importantly, that we provided clear and honest information throughout your experience.
Thank you for taking the time to share your feedback and for choosing Spectrum Insurance Services.
Lois was fantastic even though I had…
Lois was fantastic even though I had phoned on the 30th and left a call back and had to go ahead with the work without receiving a claim number, Lois was extremely understanding with me and agreed to settle a portion of the bill with the labour and parts. I've spoken to Lois now several times and has made a difficult time more manageable and easy.
Thankyou Lois
Allan Saville
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you, Allan, for taking the time to share your experience.
We're sorry you experienced a delay in receiving a callback, but we're pleased Lois was able to understand your circumstances and work with you to reach a fair outcome. We know unexpected vehicle repairs can be stressful, so it's great to hear that Lois made the process more manageable and was there to support you throughout.
We'll make sure your kind words are shared with Lois—they'll mean a great deal to her. Thank you again for your review and for placing your trust in Spectrum Insurance Services.
Kind regards
After a long wait in the telephone…
After a long wait in the telephone queue the advisor was very friendly and helpful.
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for taking the time to leave us a review.
We appreciate your patience while waiting to get through to us, and we're pleased to hear that the service you received made up for the wait. It's great to know our advisor was friendly and helpful when you needed assistance.
Thank you for your feedback and for choosing Spectrum Insurance Services.
Lois helped me out with all my problems…
Lois helped me out with all my problems such a great employee didn’t waste any time and got everything I needed doing done
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for your brilliant 5-star review.
It's great to hear that Lois was able to get everything sorted for you without any delays. We know how important it is to resolve things quickly, so we're really pleased she was able to help and make the process as easy as possible.
We'll make sure your kind words are shared with Lois. Thank you for taking the time to leave us your feedback.
Kind regards
Claire
Lois and Rebecca ( Becky) went 💯…
Lois and Rebecca ( Becky) went 💯 percent out their for a perfect ended they even did follow up call and all information was clear as well as speaking to the Garage people ..... Very professional I hope they both get recognition for their high standard could not fault atall thank you great service!!!!
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for such an amazing review.
It means a lot to hear that Lois and Becky made the whole process straightforward for you. Keeping in touch with both our customers and the repairing garage is an important part of what we do, so it's fantastic to know you felt supported from start to finish.
We'll make sure Lois and Becky see your comments. Knowing their efforts were recognised will mean a great deal to them. Thank you again for taking the time to share your experience.
Kind regards
Claire
Personal Experience
Hi
I rang spectrum insurance services and I got connected with Linzi she spoke very politely and professionally, great service and brilliant communication skills.
Very helpful and easy to talk with.
Very happy customer.
Yusuf Patel.
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you, Yusuf, for taking the time to leave such a lovely 5-star review.
We're delighted to hear that Linzi made such a positive impression. It's great to know you found her polite, professional and easy to talk to, and that her communication helped make your experience a positive one.
We'll make sure your kind words are passed on to Linzi—they'll mean a great deal to her. Thank you for choosing Spectrum Insurance Services.
Kind regards
Claire
I received excellent customer service…
I received excellent customer service from Emily. She answered all of my questions clearly and addressed all of my concerns, helping to clear up any doubts I had. I am very pleased with the service she provided and appreciate her professionalism and helpfulness.
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for your wonderful 5-star review.
We're delighted to hear that Emily provided such excellent customer service. Taking the time to answer questions clearly and make sure customers feel confident and informed is something we really value, so it's fantastic to know she was able to put your mind at ease.
We'll be sure to pass your lovely feedback on to Emily. Thank you for choosing Spectrum Insurance Services
Kind regards
Claire
During what was a very stressful time…
During what was a very stressful time the team over at Spectrum kept me in the loop at everything single step of the way. A standout character for me was Caitlin. Every time I called she was on the ball and had every question I needed answered within minutes (even the stupid ones from me) Spectrum cover and its team are spot on! No hassle, fuss free and settled my claim very quickly even though major works were required. Once again massive thank you to Caitlin and the team at Spectrum Warranty
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for taking the time to leave such an amazing 5-star review.
We're really pleased we could help during what we appreciate was a stressful time. It's wonderful to hear that you felt kept informed throughout your claim and that the process was straightforward from start to finish.
We're especially delighted to hear your kind words about Caitlin. She'll be thrilled to know she was able to answer your questions, put your mind at ease, and provide the support you needed throughout your claim.
Thank you for placing your trust in Spectrum Insurance Services.
Kind regards
Claire
Lois was amazing today
Lois was amazing today. Really prompt with response and dealt with claim brilliantly
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for your fantastic 5-star review.
It's great to hear that Lois was able to assist you so promptly and made the claims process a positive experience. We'll be sure to pass on your lovely feedback—she'll be delighted to know her help was appreciated.
Thank you for choosing Spectrum Insurance Services.
Kind regards
Claire
Professional After care Customer Services.
First time in Contacting Spectrum as ive never had an issue with my vehicle.Spoke to JT ,throughout the call with him JT was very professional,explained everything in detail which made me feel at ease regarding my issue and what I need to do .The problem has been resolved and fixed at the garage spectrum and JT recomended.Thankyou .
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for taking the time to leave such a thoughtful 5-star review.
We're so pleased to hear that Jack provided the reassurance and support you needed. Taking the time to explain the process clearly and making sure customers know what to expect is an important part of the service we aim to deliver.
It's also great to know the repair was completed successfully at the recommended garage and that everything was resolved to your satisfaction. We'll be sure to share your kind comments with Jack.
Thank you for choosing Spectrum Insurance Services.
Kind regards
Claire
Emily was cheerful and informative
Emily was cheerful and informative, and processed everything efficiently!
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for your wonderful 5-star review.
It's fantastic to hear that Emily made such a positive impression. Being cheerful, informative and making the process as smooth as possible is exactly the experience we want our customers to have.
We'll be sure to pass your kind words on to Emily. Thank you for choosing Spectrum Insurance Services
Kind regards
Claire
Besvarelse fra Spectrum Insurance Services
Thank you for your 5-star review.
We're really pleased you had such a positive experience with us. Comments like yours are always appreciated and give the team a real boost.
Thanks again for your support
Kind regards
Claire
Linzi was a great help in solving my…
Linzi was a great help in solving my enquiry a great asset to your company
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that Linzi was able to resolve your enquiry and that you found her so helpful. Calling her "a great asset" is wonderful feedback, and we'll make sure your comments are shared with her.
We really appreciate your support and thank you for choosing Spectrum Insurance Services.
Kind regards
Claire
Fantastic service and support
Fantastic service and support, no problems submitting a claim and Emily was fantastic, kept me updated all through the process.
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
It's great to hear that your claim was straightforward to submit and that Emily made the process a positive experience. Keeping customers informed from start to finish is something we work hard to achieve, so we're delighted to know you felt supported throughout.
We'll make sure Emily receives your kind feedback—it will mean a great deal to her. Thank you for taking the time to share your experience and for choosing Spectrum Insurance Services.
Kind regards
Claire
Besvarelse fra Spectrum Insurance Services
Thank you for your 5-star review.
We're delighted to hear you received great service from Lois. It's wonderful to know she was helpful and kept you informed throughout the process.
We'll make sure your kind words are passed on to Lois. Thank you for choosing Spectrum Insurance Services.
kind regards
Claire
From receiving a call back swiftly the…
From receiving a call back swiftly the next day from Honey, the process was made clear and easy to follow. I also dealt with Donna and Caitlin all of which weren’t helpful and made a stressful situation a lot easier, thank you!
24. juni 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for your fantastic 5-star review.
We're delighted to hear that Honey, Donna and Caitlin were able to make what can often be a stressful situation much easier. It's great to know the callback was prompt, the process was explained clearly, and that each member of the team provided the support you needed throughout your claim.
We'll be sure to pass your kind words on to Honey, Donna and Caitlin. Thank you for choosing Spectrum Insurance Services.
Kind regards
Claire
1st claim
Just had my 1st claim. Emily dealt with it in a polite, calm and professional manner and explained what to do. My only concern is that it has taken 2 days to receive a call back. Check the policy carefully, for example, air con repairs have a £45 incl vat limit which is well out of date for a modern car
24. juni 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that Emily provided a polite, calm and professional service and took the time to clearly explain the claims process. We'll make sure your kind words are shared with her.
We also appreciate your feedback regarding the callback times and the air conditioning contribution under your policy. Customer feedback is invaluable in helping us review our service and identify areas where we can improve.
Thank you for choosing Spectrum Insurance Services, and we hope to continue providing you with a positive experience.
Kind regards
Claire
Dette er Trustpilot
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