Had a problem with my daughters car which had a warrenty with Spectrum. Contacted them and followed their instructions. Within 24 hours the car had been repaired and back in my hands, job done. Now te... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Spoke with a lovely lady from spectrum services today called Emily. The service I received today went above and beyond all expectations. Very polite and helpful and also highlighted things included on... Se mere
Virksomheden har svaret
When had a problem with the car spoke to someone very quick but had to get the car to a garage just under 2 hours away from me if recovered had to pay for that myself and also if I took it to a local... Se mere
Virksomheden har svaret
I was very pleased with the service from Spectrum. I had confirmation of the repair being approved much more quickly than I had expected. The adviser was Emily - she gave me very clear details of the... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Spectrum Insurance Services provides a comprehensive suite of insurance products for the motor industry, including niche sectors such as Taxi and Leisure and Commercial Vehicles. Our products are supported by our market leading administration and claims handling services delivered from our Sheffield office. Spectrum motor clients have access to our Point of Sale marketing, a fully interactive Policy Registration platform – Policy Flow – that incorporates integrated demands and needs capability for insurance and consumer credit compliance.
Kontaktoplysninger
Westthorpe Business Innovation Centre, Westthorpe Business Park, Killamarsh, S21 1TZ, Sheffield, Storbritannien
- 0114 321 9876
- customerservices@spectrumcover.co.uk
- spectrumcover.co.uk
4,4
Fremragende
964 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 72 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
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The response was fast
The response was fast and Becky handled my claim promptly and professionally
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Speedy, professional service can make all the difference when dealing with a claim. It’s great to hear Becky handled everything so promptly thank you for recognising her work! 😊
Kind regards
Claire
Emily sorted my issue out from start…
Emily sorted my issue out from start to finish. Evan made my appointment with Norwich garage at motorpoint.my appointment was at 11 am by 3pm I was txt to say my claim was valid.just waiting for a date for repair.Emily is an asset to spectrum.and thanks to Caitlin for letting me know my claim was valid so quickly.5stars to spectrum.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
From arranging the appointment to confirming the claim within just a few hours, it sounds like Emily and Caitlin worked brilliantly together to keep everything moving. We’re delighted you felt so well supported, and we’ll make sure they both receive your fantastic feedback. Thank you for the five stars! ⭐
Kind regards
Claire
Good warranty claim service.
Good service on warranty claim. Spoke a couple of times to Spectrum. Agreed what the issue was with Linzi, how and where we could get it fixed and how to be reimbursed promptly.
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
It’s great to hear Linzi gave you clear guidance on the repair and reimbursement process, helping everything move forward smoothly. Thank you for sharing your experience with us! 😊
Kind regards
Claire
Efficient and courteous service
I have an extended warranty for my vehicle and since it did not pass MOT I called the insurance to have them cover the repair. I was apprehensive that I would be on the phone forever but Emily responded efficiently- she found my details in no time, contacted the garage and sorted it all out for me in half an hour. Though the insurance covered just under 50% of the repair cost, I am satisfied with the efficient service I received from Emily.
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
We’re glad Emily was able to put your mind at ease and coordinate everything with the garage in around half an hour. While the warranty did not meet the full repair cost, it’s lovely to know you were satisfied with the efficient and courteous service you received. We’ll make sure Emily sees your feedback—thank you!
Kind regards
Claire
Spoke to Lois today an advisor at…
Spoke to Lois today an advisor at Spectrum and I was so impressed with the level of service she provided and the constant reassurance on helping me sort my current warranty claim!
Want to say a big thank you, I know the job is not done yet but she has put my mind at ease.
A credit to Spectrum.
Thanks Lois!!
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
What a lovely message for Lois! Warranty claims can feel worrying, so knowing she listened, reassured you and helped put your mind at ease means a great deal. We’ll make sure she sees your kind words and continues to support you as your claim progresses. Thank you! 😊
Kind regards
Claire
Great telephone service and manner
Emily who I spoke to was kind, friendly and extremely helpful. Talked me through everything in detail and got me moving in the right direction to see if they can help further. Many thanks
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
It’s wonderful to hear that Emily’s friendly and helpful approach made such a positive impression. Clear guidance at the start of a claim is so important, and we’re pleased she explained everything thoroughly and helped you take the next steps.
Thank you for your review
Kind regards
Claire
I had my initial doubts with Spectrum…
I had my initial doubts with Spectrum after my first claim which they had denied but after speaking to Becky today regarding another claim today, Becky was helpful, had me on hold and made sure that my claim was resolved. I would say that was an excellent customer service from her and I’m now a happy customer 🙂 thanks again Becky.
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
We’re pleased Becky took the time to investigate your claim thoroughly and ensure it was resolved while you were on the call. It’s especially rewarding to know her support has restored your confidence in Spectrum and left you feeling happy with the service provided. We’ll make sure Becky receives your lovely feedback. 🙂
Kind regards
Claire
Excellent customer service thank you…
Excellent customer service thank you very much
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for your kind feedback. We’re delighted you received excellent customer service and appreciate you taking the time to share your experience.
Kind regards
Claire
Great experience so far!
I just wanted to say I’ve been having a great experience with spectrum so far with Emily being an amazing help with dealing with situations and providing help as-well as being very kind, we really appreciate her and spectrum helping us right now
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
It’s great to know Emily’s kindness and support have made such a difference while helping you through everything. We really appreciate you taking the time to recognise her and share your experience with Spectrum. 😊
Kind regards
Claire
Linzi was extremely helpful and…
Linzi was extremely helpful and explained everything to me
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Clear explanations make all the difference, so it’s great to know Linzi took the time to guide you through everything and answer your questions. Thank you for recognising her excellent support.
Kind regards
Claire
Excellent customer service
After initially having a few issues regarding the process, I spoke with a customer advisor called Emily. She was extremely helpful in dealing with the claim, phoning me back exactly when she said she would. The process allowed me to liaise with both the garage and Spectrum with success. I would definitely recommend Spectrum, mainly due to the fantastic customer service I received from Emily.
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
It’s great to know Emily turned your initial concerns into such a positive experience. Following through on promised callbacks and keeping things moving between you and the garage is exactly the level of service we aim to provide. Thank you for recommending Spectrum and for recognising Emily’s fantastic support.
Kind regards
Claire
Who ever pick the phone very helpful …
Who ever pick the phone very helpful knew how to handel the claim great service Lois she is good bless her thank you so much.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Lois will be so pleased to read this! It’s wonderful to know she handled your claim confidently and provided such helpful service. Thank you for your very kind words.
Kind regards
Claire
I haven’t had a car insurance warranty…
I haven’t had a car insurance warranty before now so was a bit unsure what the policy does and doesn’t cover. Having made the call today for advice on a fault on my vehicle I spoke with a lovely advisor Emily who looked at my policy and explained everything to me, where to book my vehicle in and the contact numbers I needed. I would highly recommend taking out an extended warranty as it was effortless. No call centres and could speak with an advisor straight away. Most helpful. Great service.
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Taking out an extended warranty for the first time can feel unfamiliar, so it’s brilliant to know Emily made everything clear and effortless. Being able to speak with someone straight away and leave the call knowing exactly what to do next is the experience we want for our customers. Thank you for recommending us and sharing such thoughtful feedback.
Kind regards
Claire
Superb service.
I just want to say how grateful I am to the spectrum insurance team, especially, Jamie (who originally helped start my claim) and then Emily, who took over the claim moving forward and dealt with it to get it resolved.
Even with the call back service, it was prompt and quick and Emily especially made sure I was up to date with the progress and made sure it moved forward quickly with constant daily updates. When I couldn't answer a call she would leave a message to say she would try again and then she did.
I also explained that I am neurodivergent, and both Jamie and Emily took the time to dive deeper into info and explanations too.
I cannot recommend these people enough and how much support was offered and how they went above and beyond to help me, especially with my personal situations going on too.
I plan to try and stay with Spectrum because it was 5star service.
Simply wonderful.
Grá mór to you all - in Irish this means "big love"
Thank you, thank you, thank you.
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Grá mór right back to you! Your review means a great deal to us. Jamie and Emily will be delighted to know that their clear explanations, reliable callbacks and regular updates helped you feel informed and supported throughout your claim. We’re especially pleased they took the time to understand your individual communication needs and provide the additional detail and reassurance you needed. Thank you for your trust, your recommendation and such heartfelt feedback.
Kind regards
Claire
Avoid Spectrum
Motorpoint suggested I took out this expensive insurance. What a rip off. It cost £699, and you only got a refund in the first month. Well unless you use them in the first month you are not going to know how utterly appalling they are. I have called them 18 times in a week, and only got an answer once. I have left so many messages, and get nothing back. They seem to work on the premise that if they don't speak to you they will never have to pay for anything. How can you try and make a claim when they simply do not answer the phone, or call you back? They make it impossible to follow their time lines as they never answer the phone to allow you to progress a claim in time. Seriously, avoid Spectrum.
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
We’re sorry you experienced difficulty reaching us, and we apologise that your requested callback was not completed. This does not reflect the level of service we expect to provide.
We can confirm that we do return customer calls and regularly pay valid claims in accordance with the warranty terms. In this instance, the claim was not approved because the diagnosed component is not covered under your warranty.
Your formal complaint has been acknowledged and will now be fully investigated by our Complaints Team, including the missed callback and the concerns you have raised about the claim. We will provide our response to you directly once the review is complete.
Kind regards
Claire
Great customer service so far from…
Great customer service so far from Emily, fingers crossed now to get my car fixed! 🤞🏼
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
A great start—thank you for recognising Emily’s support! We hope the rest of the process runs smoothly and you’re back on the road very soon. Fingers crossed! 🤞🏼
Kind regards
Claire
You are very much piggy in the middle
There was a lot of back and forth between the garage and Spectrum, but Emily managed to speak to the garage directly and get things sorted and authorise the work could go ahead, so I will get reimbursed ☺️
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
We appreciate your patience while everything was being worked through. Emily was pleased to step in, speak directly with the garage and get the repair authorised. We hope having confirmation that you’ll be reimbursed brought some welcome relief! ☺️
Kind regards
Claire
I’ve used spectrum through Motorpoint
I’ve used spectrum through Motorpoint, which is their 3rd part warranty company, I’ve had a AC compressor & my timing chain covered under warranty, £3100 in repairs and every time it’s been literally a phone call, presented evidence & invoice and boom approved on the same call, no dragged out issues, straight forward as can be, Mrs Emily has been dealing with me and has been absolutely fantastic, I’m super glad I bought Motorpoint a 4 year warranty, Spectrum has been amazing so far
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for taking the time to leave such a fantastic review. We’re delighted that both your air-conditioning compressor and timing-chain claims were handled quickly and straightforwardly, and that Emily provided such excellent service throughout.
It’s wonderful to know you’ve had such a positive experience with your Motorpoint warranty and Spectrum. We’ll be sure to share your kind comments with Emily and the wider team! 😊
Kind regards
Claire
Thankyou to jack Thompson for sorting…
Thankyou to jack Thompson for sorting my claim to repair my car, and help from motorpoint too, highly recommend 😁
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for your fantastic review and recommendation! We’re delighted to hear that Jack Thompson, with support from Motorpoint, helped get your claim sorted and your vehicle repaired. We’ll be sure to pass your kind comments on to Jack and the team. 😁
Kind regards
Claire
Thank you
Thank you, Becky. I had a great experience. You provided excellent service
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for your lovely feedback. We’re delighted to hear that Becky provided excellent service and made your experience such a positive one. We’ll be sure to pass your kind comments on to her! 😊
Kind regards
Claire
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