Southcliffdentalgroup Anmeldelser 306

The dentist at Trinity Dental was so kind, understanding and thorough. Great with children, thank you!

The reception staff were friendly helpful and professional.
I was given an appointment quickly. The dentist and her nurse made me feel comfortable and completed my treatment on my first visit.
I am a very happy and satisfied customer and would happily recommend the dental practice.

Mohammad was very warm and friendly esp to my 2 young children. Thanks! Eastbourne location

wanted to take the time to review the St.Leonards practice’s non clinical team, in particular, I wanted to mention Marcia who is always so delightfully friendly and accommodating. Due to my own stupidity I had to rearrange dates of 5 family member’s appointments. I was a difficult customer, but Marcia was super understanding and was extremely patient when trying to find alternative dates for us all. She assured me that she would call me back with a solution and true to her word she did. Thank you to Marcia and the rest of the team for being so helpful!

Shambles of a dentist.

They messed my mouth up royally. All the temporary dentists they had were like going from the frying pan to the fire. Travelling dentists doing the rounds who can’t hold down a permanent residency.

The rotation of staff and “managers” is horrendous, this is the biggest red flag anyone should need to avoid this place like a case of the c..p

Very unprofessional. They thought they done me out of a full refund by only agreeing to a partial amount. But I got the bank to reverse the transaction so I actually come out on top financially.

Sadly, effort, time, pain, agony and mileage? - not so much.

The dentists for south cliff also use their chair for private work too, “after hours” and “break times”. Which explains the extended waiting times.

They wanted me to believe the practice manager was this lady who couldn’t string a legible sentence together due to poor English? She was “manager” five I think in my time there, and receptionists? easily double digits.

Refusing to answer the phone several times too. Disgusting customer care. Just another practice that’s there for the money with minimal expenditure. Including hiring family friends as “managers”.

An amazing experience for a nervous patient. My two children were made feel so comfortable and are now happy and positive about seeing the dentist in the future. Thank you especially to Lakshmi our lovely dentist who treated my 7 year old and somehow kept her smiling throughout!

Great treatment, really gentle and thorough.

Best dentist ever seen in my life. Steyning dental clinic.

My records have been falsified and they've added treatments I never had. Their clinical team seem incapable of talking to their equally inept reception team about what actually goes on in the room. They have an incompetent member of staff called Johnson who nearly burned my eye out with a blow torch and bruised the inside of my mouth with the suction machine. They have always been late to any appointment i've booked, and they have cancelled my booking on less than a week's notice at all three appointments, sometimes cancelling two appointments one after the other. They've been ignoring my complaint about the treatment i faced, and withheld the last name of the nurse I wanted to complain about, and their initial response to my complaint was, in effect - hard luck, you still need to pay as the dentist is self employed, so we're washing our hands. AVOID LIKE THE PLAGUE

Avoid at all costs. Scheduled to have an old filling redone, bearing in mind the filling was well over 40 years old. Primarily due to the sensitivity of the tooth this had to be done under sedation. First anaesthetist was arrogant with no bedside manner and after the filling had been done and I was aware it was rough and I still had sensitivity. Take 2, better anaesthetist, clinician not so. I now have a huge gap between my back teeth, food is still getting caught in it and still tender. Now 3 days later my jaw, which was tender to touch is bruised. I have luckily managed to register with another dentist. This was the Steyning branch.

Had a Sunday hygiene appointment at South Cliff Dental Practice (Trinity Place). The appointment was made by a lovely, professional and well mannered gentleman.

The dental hygienist, Ms Pooja, was absolutely outstanding! Skilled, thorough, and genuinely caring, she gave me the most comfortable and effective dental cleaning I’ve ever had. Left feeling fresh, confident, and impressed—truly VIP treatment for my smile. Highly recommend! Thank you for your 7* services!

Booked hygienist and paid immediately. My teeth looked no better on leaving than when I arrived. £75 for approx 15 minutes work. When I enquired about specific stain was told it couldn't be done due to filling even though dentist recommended it. An awful lot of money for nothing

I was given an appointment on a Sunday 2 weekends in a row as I had broken my tooth eating a bowl of Lidl granola cereal. Staff friendly and accommodating to ensure I had the treatment I needed done. Thank you

Excellent, quick service & care. My child feels safe and happy to go to dentist. Very friendly reception team ♥️

My wife was seen for a raging toothache. Told by the "Dentist" that it was a complicated procedure and referred her to their Horsham branch to see a "Senior Dentist". Went to Horsham where the "Senior Dentist" she was referred to said that it was complicated, that he couldn't do anything, prescribed antibiotics, and would refer her to a specialist. Charged for both consultations. Still waiting for the referral. It seems that they employ Dental Practioners rather than Dentists as they did not have anyone suitably qualified to treat the tooth problem at either branch as extraction was required.

Update, the website states that they acknowledge a complaint by email in 3 days, they don't. Complaint sent Monday, it's Friday and no response at all.

Dreadful service

Saw adheel, Very kind dentist, brilliant experience, very informative

Very friendly staff and quick and easy to get an appointment. Very efficient!

Everyone is really helpful at St Leonard's. The clinician Gayatri was lovely. Would recommend

Fantastic work by the Stennying Dental Clinic. I will definitely be coming back. Rasona and her colleagues were brilliant. Thank you

Friendly staff, quick and easy to get appointments, no hassle, prices are okay, and nice building