SoloCigars Anmeldelser 347

TrustScore 4 ud af 5

4,1

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 4 ud af 5 stjerner

Order came in quickly, cigars in good condition. So far smoked one cigar and it was very nice, maybe a touch dry but still a good smoke.

Bedømt til 5 ud af 5 stjerner

Είμαι πολύ χαρούμενος από την συνεργασία μου με την SoloCigars! Είναι μια σοβαρή και αξιόπιστη εταιρεία , με πολύ καλό service , με ένα έμπειρο και πολύ φιλικό προσωπικό! Είμαι χαρούμενος που συναλ... Se mere

Bedømt til 1 ud af 5 stjerner

Box of 10 Behike 54 cigars were so dry that 4 out of the 10 cracked in my humidor. The other 6 did rehydrate without issue. This is the first time it's happened out of ~10 orders. Unfortunately,... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Natalie Villamonte has been fantastic. She helped solved many issues. She acted professionally and was very patient with me. Excellent service. However your Cigar GroupSupport Team kept sending em... Se mere

Virksomhedsoplysninger

  1. Cigarforretning

Skrevet af virksomheden

SoloCigars is an Authorized Duty-Free Retailer of Habanos since 2003. Cuban cigars for sale online such as Cohiba, Montecristo, Partagas, Hoyo De Monterrey.


Kontaktoplysninger

4,1

God

TrustScore 4 ud af 5

347 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 2 ud af 5 stjerner

declaration need it

Hello
in general, I have some issue with some of my previse order cancelation several times for a reason I can’t understand so far.
I don’t know why you cannot send extra boxes to my address if my previous order on the way?!!
By the way I have a deferent Address and I do the order to avoid getting the Cigar where I live “Saudi Arabia”
You can check the correspondence with your team …
your shipment time takes at least around one month’s minimum and every time from different places when I placed one order for 50 pieces special you have cancel the order and I couldn’t place the same order again so I had to buy two boxes instead ,quality is OK
Your terms and conditions sometimes it’s not clear for me and looking to have better service
Really you have a good website putting in mind there is another supplier called Swiss Cigar, if I found any more issue with SOLO CIGAR I will try to try them.

4. april 2023
SoloCigars-logo

Besvarelse fra SoloCigars

Greetings Mr. Saati
I hope you are having a great day,



Thank you for sharing your comments through this platform. Your comments are really valuable to us as they allow us to improve our service levels and products.

In response to your complaint, one of our shipping policies states that if a customer has an order in transit, they must receive that order, before purchasing again, and the current order is canceled and payment is reversed to the credit card. the client's.

To avoid inconvenience with multiple shipments in transit.

Regarding the estimated delivery time, it is 15-45 days, this information is established on the website, the client must consider this period of time before placing the order.

If you like, you can call us or send us an email (info@solocigars.com/+1-(800)-807-8526), to provide you with more information about our company's policies.


We are sorry that we did not meet your expectations and we hope to have the pleasure of welcoming you back soon.



Once again, we thank you for taking the time to share your experience with us.





Isnela Solis
Customer Service Team

Bedømt til 1 ud af 5 stjerner

Fake cigars

Fake cigars. Not authentic Cubans.

27. marts 2023
SoloCigars-logo

Besvarelse fra SoloCigars

Greetings Mr. Nigro
I hope you are having a great day,



Thank you for sharing your comments through this platform. Your comments are really valuable to us as they allow us to improve our service levels and products.


In response to your concern, we can assure you that all the cigars we sell are 100% authentic. We have been in the cigar industry for more than 20 years, so the trust of our customers is solid. We buy all the cigars from official Habanos distributors.

We really want you to know that our customers are a priority for us and we will do whatever it takes to clear all your doubts, showing you that we sell authentic Cuban cigars.


We really appreciate if you email or call us at (info@solocigars.com/+1-(800)-807-8526), to address this matter.

We are sorry that we did not meet your expectations and we hope to have the pleasure of welcoming you back soon.



Once again, we thank you for taking the time to share your experience with us.





Isnela Solis
Customer Service Team

Bedømt til 3 ud af 5 stjerner

he cohiba siglo 3 cigars were not the…

he cohiba siglo 3 cigars were not the normal high quality cigars i typically get from solo cigars

8. februar 2023
SoloCigars-logo

Besvarelse fra SoloCigars

Greetings Mr. Smith
I hope you are having a great day,



Thank you for sharing your comments through this platform. Your comments are really valuable to us as they allow us to improve our service levels and products.


In response to your concern, we really appreciate if you email or call us (info@solocigars.com/+1-(800)-807-8526) and let us know what the situation is with cigars and we can make it up to you if necessary.

Our customers are a priority to us and we need to find out what happened to the cigars.


We are sorry that we did not live up to your expectations and we hope to have the pleasure of welcoming you back soon.



Once again, we thank you for taking the time to share your experience with us.





Isnela Solis
Customer Service Team

Bedømt til 1 ud af 5 stjerner
SoloCigars-logo

Besvarelse fra SoloCigars

Hello Mr. Maphutha,

I have sent you an email with the updated tracking information from your order.

For further assistance, please do not hesitate to contact us.

Best Regards,

Dax Puero-Franco
Customer Service Department

Bedømt til 5 ud af 5 stjerner

Wonderful

Wonderful, I truly love doing business with you. Great pricing good communication and the product never fails, I’m always satisfied. Thank you

8. december 2022

Dette er Trustpilot

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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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