Order came in quickly, cigars in good condition. So far smoked one cigar and it was very nice, maybe a touch dry but still a good smoke.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Είμαι πολύ χαρούμενος από την συνεργασία μου με την SoloCigars! Είναι μια σοβαρή και αξιόπιστη εταιρεία , με πολύ καλό service , με ένα έμπειρο και πολύ φιλικό προσωπικό! Είμαι χαρούμενος που συναλ... Se mere
Box of 10 Behike 54 cigars were so dry that 4 out of the 10 cracked in my humidor. The other 6 did rehydrate without issue. This is the first time it's happened out of ~10 orders. Unfortunately,... Se mere
Virksomheden har svaret
Natalie Villamonte has been fantastic. She helped solved many issues. She acted professionally and was very patient with me. Excellent service. However your Cigar GroupSupport Team kept sending em... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
SoloCigars is an Authorized Duty-Free Retailer of Habanos since 2003. Cuban cigars for sale online such as Cohiba, Montecristo, Partagas, Hoyo De Monterrey.
Kontaktoplysninger
Calle 65 No 20 San Francisco, 10000, Panama City , Panama
- +1-(800)-807-8526
- info@solocigars.com
- solocigars.com
4,1
God
347 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fantanstic experience
20. juli 2023
THEY ARE THE BEST
10. juli 2023
Good service, great cigars
I have been a customer of Solo Cigars for many years. The staff have always been helpful, reliable and the quality of cigars is very good.
1. juli 2023
Service is great and with recent…
Service is great and with recent purchase
I had to returned because the cost of the duty was triple the cost of the cigars
I wish I can order without me getting extra fee for duty
Next time I hope
10. maj 2023
declaration need it
Hello
in general, I have some issue with some of my previse order cancelation several times for a reason I can’t understand so far.
I don’t know why you cannot send extra boxes to my address if my previous order on the way?!!
By the way I have a deferent Address and I do the order to avoid getting the Cigar where I live “Saudi Arabia”
You can check the correspondence with your team …
your shipment time takes at least around one month’s minimum and every time from different places when I placed one order for 50 pieces special you have cancel the order and I couldn’t place the same order again so I had to buy two boxes instead ,quality is OK
Your terms and conditions sometimes it’s not clear for me and looking to have better service
Really you have a good website putting in mind there is another supplier called Swiss Cigar, if I found any more issue with SOLO CIGAR I will try to try them.
4. april 2023
Besvarelse fra SoloCigars
Greetings Mr. Saati
I hope you are having a great day,
Thank you for sharing your comments through this platform. Your comments are really valuable to us as they allow us to improve our service levels and products.
In response to your complaint, one of our shipping policies states that if a customer has an order in transit, they must receive that order, before purchasing again, and the current order is canceled and payment is reversed to the credit card. the client's.
To avoid inconvenience with multiple shipments in transit.
Regarding the estimated delivery time, it is 15-45 days, this information is established on the website, the client must consider this period of time before placing the order.
If you like, you can call us or send us an email (info@solocigars.com/+1-(800)-807-8526), to provide you with more information about our company's policies.
We are sorry that we did not meet your expectations and we hope to have the pleasure of welcoming you back soon.
Once again, we thank you for taking the time to share your experience with us.
Isnela Solis
Customer Service Team
Besvarelse fra SoloCigars
Greetings Mr. Nigro
I hope you are having a great day,
Thank you for sharing your comments through this platform. Your comments are really valuable to us as they allow us to improve our service levels and products.
In response to your concern, we can assure you that all the cigars we sell are 100% authentic. We have been in the cigar industry for more than 20 years, so the trust of our customers is solid. We buy all the cigars from official Habanos distributors.
We really want you to know that our customers are a priority for us and we will do whatever it takes to clear all your doubts, showing you that we sell authentic Cuban cigars.
We really appreciate if you email or call us at (info@solocigars.com/+1-(800)-807-8526), to address this matter.
We are sorry that we did not meet your expectations and we hope to have the pleasure of welcoming you back soon.
Once again, we thank you for taking the time to share your experience with us.
Isnela Solis
Customer Service Team
Cigars are great and service…
Cigars are great and service outstanding. Natalia is phenomenal on customer service
13. marts 2023
he cohiba siglo 3 cigars were not the…
he cohiba siglo 3 cigars were not the normal high quality cigars i typically get from solo cigars
8. februar 2023
Besvarelse fra SoloCigars
Greetings Mr. Smith
I hope you are having a great day,
Thank you for sharing your comments through this platform. Your comments are really valuable to us as they allow us to improve our service levels and products.
In response to your concern, we really appreciate if you email or call us (info@solocigars.com/+1-(800)-807-8526) and let us know what the situation is with cigars and we can make it up to you if necessary.
Our customers are a priority to us and we need to find out what happened to the cigars.
We are sorry that we did not live up to your expectations and we hope to have the pleasure of welcoming you back soon.
Once again, we thank you for taking the time to share your experience with us.
Isnela Solis
Customer Service Team
Well done!
The company did very well. The cigars arrived within the announced time table in a perfect state.
7. marts 2023
It's very easy
9. februar 2023
I have not received my parcel to date.
20. februar 2023
Besvarelse fra SoloCigars
Hello Mr. Maphutha,
I have sent you an email with the updated tracking information from your order.
For further assistance, please do not hesitate to contact us.
Best Regards,
Dax Puero-Franco
Customer Service Department
Very honest and easy to deal with
Very honest and easy to deal with. They will sort any problem that happens.
2. februar 2023
Very good shopping
thank you for this very professional buying experience for high quality products
21. december 2022
Oksana was fantastic to deal with
2. januar 2023
Your website is user friendly yes
Your website is user friendly, the telephone call I get , and the speed I get the shipment, thank
You
5. januar 2023
Fresh and fast delivery
30. november 2022
Wonderful
Wonderful, I truly love doing business with you. Great pricing good communication and the product never fails, I’m always satisfied. Thank you
8. december 2022
Dette er Trustpilot
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