Soft Touch Beds Limited Anmeldelser 

Bought a bed from them threw onbuy no bed came reached out to them to be told am not getting it as said they don't except orders from onbuy due to money dispute with them even tho they got there money from them at time of order and excepted order the guy said a need to get in touch with onbuy then had a cheek to send me a link for tendersleep said you can buy from here a asked how are use tendersleep now he said there the same company so they go by 2 names will never order from them again

The wardrobe is nice and feels like good quality. However the delivery men were incredibly rude and said they would charge extra to take the boxes up the stairs even though I was heavily pregnant.

Two separate men came to assemble the wardrobe and they were efficient and helpful.

However the configuration of the wardrobe did not match the description of what we had ordered. They delivered four additional parts a few days later but the rails did not fit. We contacted them multiple times and agreed to be flexible and have s slightly different configuration. They said we had to collect 8 screws from a warehouse in London - over an hour away from where we live and refused to pay postage which would have cost about £1. Shocking service, will not be buying from them in future

Terrible service!!
Placed my order on the 18th delivery was suppose to be today waited in all day still waiting for the two hour time slot. It’s now 4pm!!
So doubt I will get that now I have also
got rid of my old bed!
Been ringing customer service all day no answer and on the watsapp

Really poor quality beds that collapse on day one. They will not answer the phone or respond to emails. Avoid this company like the plague

I bought a 180 cm wardrobe and I was called back that I need to pay additional £10 for delivery to the first floor and that they charge £10 for each floor while delivery. It was said even though the shipping is indicated as free on the website. I was informed that free shipping is only to the ground floor, but there was no such note on the website. I've accepted that. Later on, I received another call that 180cm wardrobe in white is out of stock, so I can have 150cm wardrobe or grey one. I've accepted 150cm white, but the invoice which was sent was still for 180cm with its higher price. They called me again saying I need to pay £10 for first floor delivery and another £10 for shipping. I said shipping is indicated on the invoice/website as free and I've cancelled the order. They called me back saying I do not have to pay £10 for delivery, he said "we will do that for you", but still were expecting me to pay £10 for first floor delivery. Please, do not trust this company. Prices on website are attractive but they try to charge you with little additional amount taking advantage of your trust. They lost my trust asking for additional charges. £10 for each floor delivery is ridiculous, whilst there is clear information the shipping is free.

Extremely pleased with our new wardrobes! They are exactly what we wanted. The delivery and assembly staff were good. Thank You Soft Touch Beds!

Excellent service and price is amazing ordered a double divan bed and mattress come the very next day defo be ordering again 💯

Ordered a doible door large wardrobe from this company it arrived with parts missing, after sending photos via whatsapp they said someone would arrive tomorrow to replace no one came!!!!
They ignored my messages and put the phone down several times avoid like the plague there are much better places to purchase the same item! The wardrobe was not cheap i had to pit up as so huge in my bedroom they are a disgraceful company

Avoid!!
They delivered a faulty bed and would not replace, eventually they sent an assembly guy out to check, he confirmed it was faulty and said I will have another bed within 24 hours, when I called the next day they changed their story and said they will not give a new bed. This has been going on for 2 weeks now, one of the staff put the phone done on me.

Absolutely fantastic company selling exceptionally high quality products at great prices. The sales team was fantastic throughout the whole process especially Kenneth, he even gave me a further reduction in price. Super fast delivery, would highly recommend and will be using again for future products thankyou so much

This is a company that operates under 2 names and when I realised that they have 2 different prices they just refuse to sell on me. And third deliveries are rude that feels like you own them money the way talk to you over the phone beware they want to rip you off showing one price and trying to sell alot higher. I will put a complaint about this to standard agency too. Good luck ripping off ppl.

I ordered a settee yesterday abs it came same day delivery .
Excellent commutation excellent service , would definitely recommend abs will order from you again Thankyou

First time using this service, they did not disappoint, loved every item I bought, I will definitely recommend their service. Not to forget customer service was great. My sales rep did a fantastic job keeping me updated. Thanks Kenneth

We placed an order for a wardrobe that arrived by delivery. I advised the driver that the box was damaged and they said it wasn’t a problem any issue would be sorted out. As we started assembling it there were pieces damaged. It took me over 3 weeks to get the damaged part only after countless messages and emails we were left with no option but to get advise from a solicitor as we were accused of damaging the part ourselves. We had to eventually pay another £20 for them to deliver the damaged part that initially arrived in a damaged box.

DO NOT BUY FROM THIS COMPANY!!
I purchased a 2 seater sofa only last Week, delivered Tuesday 14/9/21, but immediately I noticed it looked way too small, considering the width advertised was 170 cm!! I appreciate they say measurements are approximate, BUT their sofa was 16 cm in total SHORT OF THEIR ADVERTISED WIDTH!!
I contacted them the very next day to complain, did what was asked of me i.e. sent pics on WhatsApp of me physically measuring the sofa (with the help of a neighbour!), and have found that they don’t want to do anything to help!!
Like others have said on here, they start to ignore your calls, and WhatsApp messages!
MADI was the initial person I spoke to but KENNETH actually took my order over the telephone that same day!
I would add here that I asked Kenneth what happens if I find it unsatisfactory, to which he CONFIRMED I had my 14 day statutory rights to cancel, change my mind, and would get a refund, no prob!! (His words!!)
I also emailed soft touch beds following delivery TWICE, and no response to date!
I also noticed on the “delivery sheet” left with me, it looks like I made an enquiry to “tender sleep orders.com” re the sofa I purchased?? It was my name typed at the top, indicating I was sending the email to them, with the subject line saying “London - Website Order Form” , which I find somewhat strange, to say the least!! So, i emailed that site too, and again, NO reply to date!!
I have contacted Trading Standards and, following their advice, I have sent yet another email today to softtouchbeds.co.uk outlining the grounds for which I’m entitled to change my mind and request a full refund!!
In the meantime, MADI has confirmed on whatsap that I will not be getting a refund!!
I whatsap messaged Kenneth to ask him to explain, given that he confirmed my statutory rights before I placed my order and, what a surprise, NO REPLY!
SO I’M LEFT WITH A SOFA THATS NOT SATISFACTORY!
BE CAREFUL BEFORE YOU PURCHASE, THEIR AFTER SALES SERVICE IS ZERO!!

If i could pass on a piece of advice in my life, it would be to avoid this furniture company, their services are abysmal and their delivery drivers are a joke.

Firstly, they insist on me paying by cash on delivery, and confirm it will come on the Friday. On this basis i booked the day off work so i would be home to collect it. They did not deliver it. I rang the office who said it would be delivered on the Saturday instead, they did not deliver it. I rang the office who apologised and said it would be delivered on the Monday at the latest, they did not deliver it.

They say they can deliver it on the next Friday afternoon (a full week late), so i booked the afternoon off work. The delivery driver text me he was outside, i messaged coming instantly. I go outside and he is driving off, a single minute after he text me he arrived, as i wave down the van. My texts and phone calls to the drives were ignored, as were the ones to the head office. Poor services and a poor company.

Wow what can i say, this company is just amazing! We ordered a beautiful faux leather bed in a small double and got an amazing price. Ordering was easy online and i was contacted by a lovely gentleman called Kenneth who answered all my questions and helped us get the delivery date we needed.
I cant thankyou enough for my daughter's bed, she absolutely loves it and the service we revieved was second to none. You helped make our house move a very easy process. Big Thanks again Liz from Doncaster

I ordered a 4ft small double bed and was amazed with how well the customer service was I spoke to someone called Kenneth and he was extremely helpful and even asked if I liked the bed after it was delivered, not many companies do that, brilliant service will definitely be telling my friends and family to order, also my bed came in under 48 hours of me actually being placing the order, very happy customer.

Ridiculous customer service. I ordered a Divan bed from them. When I placed the order, it said payment by cash or card on delivery. On the deivery day I got a call saying that payment was by cash only, which is mind blowing, given the fact that most businesses are trying to reduce the use of cash, due to Covid-19. I however insisted that I was not paying cash, so they eventually agreed to take a card payment.
When the bed turned up, it was really flimsy. The drawer runners were made from cheap plastic, and you could literarily see through the fabric, that’s how thin the material was! And the bottom had a hole, which looks like something might have fallen on it in the van.
I immediately contacted the company (this was within an hour and a half of delivery).
They asked for my whatsapp number, which I sent them along with pictures. I was told they would be in touch within 24 and 48 hours, but 3 days later, I still hadn't heard from them, so I contacted them again, only to be told to send my whatsapp number and pictures again.
I told the person at the other end that I had sent all the pictures 3 days prior, and he or she just stopped responding!

Amazingly good value for money suite, easy assembly and I would happily recommend Kenneth to family and friends great place to get sofa's from