Snag My New Home Anmeldelser 

Really helpful surveyor who undertook a very thorough inspection of our new property. The report was received in very quick time and accurately reflected the snagging issues

Update: do not believe some of the good reviews, if you write a bad review they offer you money to change your review to a good one or remove it.

Awful company! Do not use!
Used this company for my new property and the whole experience was awful. They missed loads of issues that I spotted and I advised the inspector about when first greeted. They missed things like, window safety catches not catching, drain covers not secured, cement all over window glass and frames, weep vents cemented over, doors not closing properly, leaking radiator and many more. They concentrated on the cosmetic issues which are not problems! I reported all of the issues which they replied we are only humans we can miss things, and pointed me to the T&Cs which the first one reads they are not responsible if they miss anything. Awful company.

Even though many issues were found, I felt like the session was rushed. If you take a look on their website they provide a list of items that would be checked. Unfortunately, either the guy forgot or was not aware of the list of items to be checked, several were skipped. There were also instances where he checked something and said it was ok, however after I pointed out potential issues, he said "yes your right, I will add it to the list". He did find issues which I would never have found, which is a plus, however I definitely had to go over everything my self and amended the list he gave me to added several more items he missed or didn't bother to check. For reference I purchased a 1 bed flat, I would not have trusted this company to snag an entire house with multiple bedrooms. Do I think it is worth the money? Probably not the £350 I paid but somewhere around the £200 mark is more reasonable for the length of time spent. If the snagger followed the list on their website, to the letter, and took pictures of all the things they checked regardless of whether any issues existed or not, I would happily pay £450. For reference, other companies would take pictures of all areas that were checked not just the ones where an issue was identified. Finally as others have said they do offer an Amazon gift card for a 5* review. I think this should be changed to receiving a gift card for all reviews not just for 5* ones. It would be difficult for them to receive honest feedback from all jobs if there is a financial reward.

If you would like to use this professional snagging service??

please see my experience as below:

1. over 2 hours late (they will message you in the morning because traffic, but this is normal and regular and they can manage it easier)
2. Window handle with dent (no check and reported) before site manager said require replace it. (it's easy to find)
3. No check loft insulation even he said he has all tools in his car (I used ladder to check and no insulation)
4. ~1:30 hours completed with his lunch break
5. next day before 10pm report guarantee (nothing and require message them next day morning)
6. No sticker for each issues
7. I open garage door and he just use <1 minute and say ok, no problem (feel no detail to check)
8. say 5 years snagging experience and quite not detail
9. I used another snagging service again and found 198 issues compare they found 93 only

I can share this service experience if you need..!

Update - 4 August
Basically I don't need to use my experience as your service for refund because that's my choice before. Basically, I don't need you refund to me. So, why you request me to share the another snagging report to you within 24 hours and you can refund? Are you threaten me? This is my experience to use your bad service and share with others. If you are not accepted someone to give 1 star. Then you may close your business.

Again, why I need to share another snagging report to you? You didn't mention what's your purpose?

BTW, don't think "refund" term is so happy for everyone and must follow your instruction. This is my experience and share to others. No bad mouth, No Lie, Truth experience..!

Easy to book online. Slot for the next day. Polite, efficient and knowledgeable. Highly recommend! Worth it!

Exceptional snagging service!
This is the second time I’ve used Snag My New Home, and their attention to detail remains outstanding. Their snagging reports are always comprehensive, filled with numerous photos and easy-to-follow instructions. I highly recommend Snag My New Home. From scheduling the appointment to completing the snagging, the process is seamless and hassle-free. The report is delivered promptly.

Prompt and thorough response and service

Happy from the detailed report provided two days after the snagging took place.
Thank you for providing a good service in a timely manner.

Easy booking system and clear FAQ on the website. There were some hiccups in the execution as once it was cancelled due to sick leave of the surveyor and second time the surveyor forgot to do the inspection! However, via WhatsApp a new appointment was made quickly and the report was sent on the same day. Happy with the quick WhatsApp responses.

Great choice
Easy to book and communicate throughout. Initially the surveyor who supposed to come called off sick. However, they have arranged another person after I have explained them that we can't make it another day. Very helpful and the surveyor is also very nice.

The booking was easy but because it was all online and I had to pay in full before the snagger came I was a bit nervous they would actually turn up and do the job.
Liam arrived and instead of staying the provisioned 2 hours stayed for 4 hours. He was extremely diligent and careful in my new him. He constantly updated me in little things that were more extensive and the report arrive the day later at 1pm the report itself is easy to follow and shows how thorough he was.
I am absolutely pleased with the result and it was worth every penny. I wouldn’t have found the more complex snags myself.
Their WhatsApp service is great too if you have any queries, response time fast.
Definitely recommend and worth the investment.

Really good experience. Report came in a timely manor and everything needed.

Simple and easy to book and get my survey carried out.
Great communication throughout which was excellent and helpful.
Survey completion on time as promised and thorough report followed shortly.
Overall experience was super.

Exceeded my expectations.Very professional and reliable service

Really thorough work and report for a fair price. Correspondence was quick and helpful. Thanks very much for your help!

Snag My New Home exceeded my expectations. The entire process was seamless, from start to finish. It was super easy to either speak to someone over the phone or via WhatsApp throughout. The inspection was incredibly thorough and professional, identifying many things I wouldn’t have even thought to check. I received the report on the next working day.

Very efficient and detailed service. Simple booking process and timely survey. 93 snags identified. List with photos provided by 10pm the next day. Overall very pleased with Waseem’s work.

Snagger arrived earlier than expected. It took 3 hours + for the snagging of my 3bedrooom house.

Snagging report was sent in email the next day before 10pm as promised.

Report is spot on. There were so many things which we haven’t noticed but seems to be a genuine thing to solve.

I would recommend ”Snag My New Home” with confidence.

Had a great experience with Snag My New Home,Lina was very communicative and the surveyor came on a Sunday to conduct a thorough inspection. The report was sent promptly the next day with a detailed explanation and photos for each snag. I have now passed this onto the vendor which should save me money in the long run!

Great experience and a comprehensive report. Would highly recommend for anyone who has purchased a new build property, for peace of mind and the fact that they will notice things that you most definitely will not. I got the raport the day after the survey was done.