Smyths Toys Superstores Anmeldelser 

Crazy when I think i will give a 1 star for there customer service just to see that they dont need my help

Attente un peu longue pour la sortie des 30ans de Pokémon, mais magasin pro qui proposait beaucoup de stock et au prix conseillé ce qui est très rare !
Bref, réglo.

I placed a pre-order for a game in June. It was a limited edition with a minifig and was intended as a birthday present for my son. Today that parcel was supposed to be delivered by InPost. I had a notification stating it had been delivered to "a safe place" but it was not on or around my property. We checked with neighbours, nothing. I tried to view the delivery proof through Inpost but they insist you download their app, which I was not prepared to do as I don't want unverified software on my phone. I tried via the contact form on Smyths to resolve the matter and received a AI generated response stating they were not prepared to refund or replace the item as they had proof of delivery. At least now I had a photo and - yep - it wasn't my property and I had no way of tracing the address. I tried calling the Customer Service number so I could at least speak to a human being only to hear an automated message that their phone line has been permentantly closed and to submit a form on their website! The only option I have left is to go into a store and try to get this sorted with the staff there. I will not be shopping online with Smyths again so they have lost a lot of money - I have been a very good customer to them. This is totally unacceptable. Where are our consumers rights? Shame on you Smyths.

I bought a bingo game from this place when I got home I opened it inside there was a electronic bingo machine and 25 paper playing cards it was a one use item once you have used the card the game is useless I expected there to be plastic playing cards that are reusable the game was £16.00 that's a lot of money for a one use item os I thought I would return it but it says on there website you can return unwanted items but they have to be unopened if I would have known this was a use once item I would have never bought it know where on the packaging did it say this if I don't get my money back I will take this to trading standards

bjr, je voudrais souligner la tres bonne organisation du magasin pour les 30 ans pokemon.
franchement au top.
merci a vous

Je me suis rendue ce jour à smyths toys Liévin (62).
Lors d'une panne de caisse, dont nous avons été informé, nous avons tous été redirigés vers une, puis deux autres caisses en raison de l'affluence. Des clientes se trouvaient initialement derrière moi. L'une d'elles s'est faufilée sur le côté pour passer la première, alors que je me trouvais derrière une autre cliente (en rose) qui attendait de savoir si la personne devant elle, accompagnée d'un nourrisson, souhaitait utiliser la caisse par carte bancaire.

Ce manque de civisme évident, qu'il soit volontaire ou non, fut à l'origine d'une altercation. Je leur ai demandé de ne pas passer devant moi et leur ai dit qu'elles etaient derrières. À aucun moment ces personnes n'ont cherché à communiquer ou à demander l'autorisation de passer devant la file d'attente.

L'hôte de caisse, dont je comprends tout à fait qu'il ait voulu préserver sa sécurité en ne prenant pas parti, est resté silencieux me laissant seule face à la situation. Cependant, je pense qu'il aurait dû intervenir lorsque ces clientes ont continué à se montrer véhémentes à mon égard. Elles m'ont demandé « de relativiser », de « me détendre » et de « sourire », alors même que j'avais choisi de ne plus leur répondre pour éviter que la situation ne s'envenime, en me tournant vers la cliente et son nourrisson.

Si le personnel ne souhaitait pas s'interposer, il aurait dû solliciter l'intervention du service de sécurité, si il y en dispose d'un, pour rétablir l'ordre.

Je tenais à souligner que je n'attribru en aucun cas le comportement incivique de ces clientes à la responsabilité du magasin ou du personnel, mais je vous partage seulement mon ressenti client afin qu'une telle situation soit, à l'avenir, mieux gérer si cela viendrait à se reproduire avec d'autres clients.

Je reste profondément choquée de la situation à laquelle j'ai été confronté, et à ce moment je ne me suis pas sentie sereine ou en sécurité, c'est pourquoi je ne pense pas fréquenter de nouveau cette enseigne.

Je tiens à préciser que je modifie car j'ai pris la peine de contacter le service client...

This Store Is Absoloutly Discusting And May Aswell Be Called SCALPERS CAPTIAL!
Spoke To Staff Afew Days Before The Relise Of The 30th Anniversory Pokemon Set While
I Was Shopping For My Sons Birthday Presents. The Staff Advised Me They Do Not Do Pre-Orders
And To Come Down With My Children About 7Am And Join The Que.
On The Relese Day I Headed Down To Smyths For 7Am As Advised, We Qued In The Que For Round About An Hour.
With 2 VERY EXITED Children
(Bare In Mind The Que Wasnt Too Bad At That Time)
Around About 8Am A Staff Member Comes Out And Advises That If You Do Not Have A Ticket You Will Not
Be Reciving Anything. Upon Questioning The Staff Member She Explained That Tickets Where Given Out Late
Evening The Night Before.
When I Explained There Was Abosoloutly Nothing Advertised About Getting There The Night Before For Tickets
She Explained There Is Nothing She Could Do. And Basically All Children Where Turned Away
For GROWN ADULTS WHO GOT THERE THE NIGHT BEFORE And Got A Ticket?
How Are Parents Ment To Know About This And When Do Parents Have Time To Sit Around A Toy Store.
Let Alone Hearing The GROWN ASS ADULTS Chatting About How Much They Are Going To Resell Them On Ebay For!
Absoloutly Discusting Way Of Handeling The Relise Of A CHILDS GAME!
Smyths Supporting Scalpers Who Are Rinsing Parents For A Childs Trading Game, Is Absoloutly PATHETIC!
I Will No Longer Be Shopping Here And Advise Everyone Else To Boycott These Types Of Stores.
How They Can Call Themselves A Childrens Toy Store Is Beyond Me!

Returned a faulty item and just got an email saying thanks no further action required!

No refund. So smyths have essentially stole my item and illegally withholding my refund

Shocking. Will be reporting to trading standards

Ticket system? First I ever heard of this ! Stood over a hour in a queue just to be told if you didn't have a ticket you wouldn't be sold anything! Am in queue for pokemon, Not life saving equipment!cardboard which has printed some of my children favourite pokemon on it 😄 2 children were in the queue off hundreds! after been told about the ticket system! It was clear I needed to be here the day before! Really i have work plus a family! How can a mum or dad have the time to do this?she wasn't interested in what i had to say ! So after taking the day off work to stand in this queue! To be told no, I should of been here the night before! Really should of taken 2 days off work ,fall behind on rent bills 🙄 just to stand in this queue 😅 I love my kids, but yous are playing on good mums dads ,obviously giving in to scalpers and ther 100% profit margin, whice they are making on secondary market! Again off mums an dad's hard earned money! Been shopping here for over 5 years to 6 years never heard of this before! Overwhelmed by scalpers obviously!! Will never spend 1 penny in here again,,,,got all I needed from Liverpool Town centre ,meny hobby shops ,who are looking out for the community 👌 making sure the hobby continues without these people! trying to make huge profits out of the secondary market

What Smyths Toys allowed to happen yesterday with the Pokémon 30th Anniversary release was absolutely disgusting.

People were turning up with toddlers and buying 5 of each item because your policy was apparently “one per customer”. Please explain to me how a 2-year-old child is considered a genuine customer in this situation.

A fairer policy would have been one per adult or one per family/household, which would have given actual families and collectors a reasonable chance of getting these products.

Go and look at Facebook Marketplace now. The exact same products are already being resold for 4x the retail price by people who clearly bought them in bulk. This situation has been created, at least in part, by the way Smyths chose to manage the release.

These products may not have been a limited release, but the way the stock was handled created artificial scarcity and allowed resellers to clear large quantities while genuine customers were left with nothing.

You need to seriously reconsider how you manage releases like this. “One per customer” means absolutely nothing when someone can bring their entire family, including toddlers, through the checkout and purchase multiple units.

It’s incredibly frustrating for genuine customers who simply wanted to buy Pokémon products at the normal retail price.

Bonjour, je suis très mécontente du Smithtoys Montivilliers. Mon fils et ses amis ont fait la queue depuis 4h du matin pour avoir une ETB 30 ans Pokémon . Arrivés à l’entrée du magasin, on nous informe juste avant la caisse que les mineurs n’ont pas le droit d’acheter de cartes Pokémon, ce qui n’a jamais été le cas auparavant ( mon fils y va régulièrement) et qui n’était affiché nulle part. Quatre adolescents de 14 a 16 ans ont fait la queue depuis 4h du matin jusqu’à 9h30 et repartent sans cartes Pokémon. La manager me dit que c’est la règle sans vouloir me montrer aucun règlement écrit et n’a jamais voulu laisser les enfants acheter aucune des cartes, je suis repartie avec une ETB en tant qu’adulte pour quatre adolescents et deux enfants qui ont fait la queue pendant des heures et repartent sans rien. C’est honteux car Pokemon est quand même initialement une enseigne pour enfants.
Des enfants qui sortent en pleurs d’un magasin de jouets car on leur interdit d’en acheter, ne marche t-on pas sur la tête ?
Une mauvaise politique ou un abus de pouvoir d’une responsable qui n’aime pas les enfants ?
En tout cas a l’avenir j’irai a la concurrence où nous avons été bien mieux traités.

Absolutely incredible service. Ordered a car seat for my nephew in the evening (round about 6pm) and order arrived the following morning! Super efficient service! Needed it quickly and couldn’t have been more pleased with how quick it arrived

Pre ordered a ps5 game to be delivered on 15/09/26. Order is still with Yodel as there was a “locker issue” not sure when I’ll get it now. Waste of time

I ordered several items from Smyths for my grandsons birthday. A parcel arrived and was only part of the order - I thought perhaps the rest would come separately, however this wasn’t the case. I reported this to customer service and their final conclusion was that they had concluded their investigation and there would be no redress. Appalling - I paid for items I didn’t receive and it seems their opinion is tough !! Will never use them again - and will be reporting this to the necessary authorities . Very disappointing

I tried contacting customer service to stop receiving a catalogue sent to my address with no name. Their website form did not accept the details, and I have now received two AI BOT responses from their customer support that simply send me back to that form.

Usually fine but I was suppose to do home delivery for 3 items on august 19th ,I accidentally pressed click and collect for three items for ps5 and i didnt realise until today(one day before release) ,i asked customer service if its possible to change to home delivery for me as one item is gone out of stock and can't be rebought ,they just told me to not collect the order if I cant collect it and they couldn't change it due to the store having that stock,then a separate order in may 2026 for lego batman deluxe pre order I received the the inside of the case broken and I sent pics of it to them and everything, all they did is give me 5 euro back and told me to bring it back to the store for a full refund even though I could not get a replacement due to mo moee stock

⭐☆☆☆☆

Sehr schlechte Erfahrung – nie wieder!

Ich habe am 16.08. bei Smith Toys LTD ein Nintendo-Switch-2-Spiel (Super Mario) für 64,99 € bestellt. Als Liefertermin wurde mir der 20.08. genannt. Heute ist der 14.09. und ich habe das Spiel bis heute nicht erhalten.

Ich habe den Verkäufer mehrfach kontaktiert. Die Antworten waren sehr kurz, unfreundlich und überhaupt nicht lösungsorientiert. Mir wurde lediglich mitgeteilt, dass die Ware angeblich bereits versendet worden sei. Eine Tracking-Nummer oder einen nachvollziehbaren Versandnachweis habe ich jedoch nicht erhalten.

Besonders enttäuschend ist, dass der Verkäufer trotz der nicht erhaltenen Ware keine Rückerstattung vorgenommen hat. Stattdessen muss ich mich nun über PayPal mit dem Verkäufer auseinandersetzen, um mein Geld in Höhe von 64,99 € zurückzubekommen.

Da das Spiel für mein Kind gedacht war, musste ich es inzwischen bei einem anderen Händler erneut kaufen. Für mich ist absolut unverständlich, dass sich der Verkäufer offenbar nicht dafür interessiert, dass die bestellte und bezahlte Ware bei mir nie angekommen ist.

Der Kundenservice war für mich eine der schlechtesten Erfahrungen, die ich bisher bei einer Bestellung gemacht habe. Unfreundliche Kommunikation, keine vernünftige Lösung, keine Tracking-Nummer und trotz nicht erhaltener Ware bisher keine Rückerstattung.

Ich würde bei Smith Toys LTD definitiv nie wieder bestellen und kann aufgrund meiner persönlichen Erfahrung nur dringend davon abraten. Für mich war das die bisher schlimmste Erfahrung beim Kauf eines Nintendo-Switch-2-Spiels.

⭐ 1 star

Extremely disappointed with both the Zummi Zip 2 pram and Smyths' handling of my complaint.

The pram is incredibly difficult to fold and repeatedly gets stuck. On one occasion, it took me nearly **30 minutes to fold it down outside a shop while I had my toddler with me**. The basket stitching has also come loose.

I provided Smyths with photos and videos, but instead of properly investigating the issues, they have repeatedly dismissed the problem as “misuse”. I completely disagree with this.

The customer service has been just as disappointing. My concerns about the product, the separate basket defect and my experience in the Cardiff East store have repeatedly been ignored.

I have previously been very happy with Smyths and owned a Zummi Eden that I loved, which makes this experience even more disappointing.

**I would not recommend the Zummi Zip 2, and based on how my complaint has been handled, I would think twice about purchasing from Smyths again.**

Well, there were hidden fees tacked on at checkout, kinda, leaving me pretty frustrated with the whole thing. Won't be ordering from them again.

The service in Solihull store was non existent, not sure what the manager is doing but it's not working. We spent approx 20 minutes looking around the baby section, when we saw a member of staff come out of the warehouse we asked for help, we were told someone is on the way to us right now. Waited a few more minutes then nothing, so we left. Decided to make a purchase at another store instead.
Not sure why someone would not help or even realise you have customers looking at prams and car seats is beyond me.