Poor knowledge about the product. Mistake in price - 200 EUR difference. Packaging not adapted to the product size. Disappointing experience. Advice to train your team or hire experienced staff.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Smets is a great source for the 'hot' fashion sell-outs that feature in high-end mags. Their pricing is more than competitive, their Sales are gold and warrant instant sign-up to an email account. Del... Se mere
Virksomheden har svaret
The quality of the product, ease of product selection and purchasing, international shipping and timely delivery were all top tier. SMETS has made a positive impression and will have a return customer... Se mere
The staff are very friendly and helpful. However, they sometimes need to focus on one client at a time, as waiting can make the experience less enjoyable.
Virksomhedsoplysninger
Om SMETS
Skrevet af virksomheden
Smets is a high-end luxury store, specializing in fashion, design, lifestyle, and cosmetics, offering both iconic brands and niche labels. For over 30 years, Smets has exuded a strong sense of personality and uniqueness. A family-owned business founded in 1986, their avant-garde vision has reshaped the way shoppers experience and purchase luxury, starting at home and expanding internationally.
Kontaktoplysninger
262 route d'Arlon, L-8010, Strassen, Luxembourg
- +352621784843
- e-shop@smets.lu
- smets.lu
4,2
God
171 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 10 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Amazing experience
I’ve ordered an Off-White tee from Smets.lu and I'm really satisfied with my buying experience:
The price was competitive so first point for them.
The checkout on the website was fast and easy to do, they send you all the updates on the status of your order so you don't lose anything. They are super fast in preparing your parcel and giving it to the courier and the shipping with DHL is very quick: from Luxembourg to Milan, Italy, I've submitted the order early in the morning and during the night my parcel flew to Milan and I got it at 11am of the next day.
The package was well made and there are already the instructions and the label for a potential return.
These are the sites I like to buy at, easy, fast and well organized, way better than many other bigger online marketplaces.
The only thing I wasn't super happy with, but it's really a small detail, is that the tee wasn't in the original Off-White product bag (the item was obviously certified authentic with certilogo so I'm not referring to this), but was anyway well packed in a smets-labeled plastic bag, inside the package, so not a big problem.
28. januar 2022
Uopfordret anmeldelse
Trage verzending maar wel mooi ingepakt
8. december 2020
Uopfordret anmeldelse
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