Poor knowledge about the product. Mistake in price - 200 EUR difference. Packaging not adapted to the product size. Disappointing experience. Advice to train your team or hire experienced staff.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Smets is a great source for the 'hot' fashion sell-outs that feature in high-end mags. Their pricing is more than competitive, their Sales are gold and warrant instant sign-up to an email account. Del... Se mere
Virksomheden har svaret
The quality of the product, ease of product selection and purchasing, international shipping and timely delivery were all top tier. SMETS has made a positive impression and will have a return customer... Se mere
The staff are very friendly and helpful. However, they sometimes need to focus on one client at a time, as waiting can make the experience less enjoyable.
Virksomhedsoplysninger
Om SMETS
Skrevet af virksomheden
Smets is a high-end luxury store, specializing in fashion, design, lifestyle, and cosmetics, offering both iconic brands and niche labels. For over 30 years, Smets has exuded a strong sense of personality and uniqueness. A family-owned business founded in 1986, their avant-garde vision has reshaped the way shoppers experience and purchase luxury, starting at home and expanding internationally.
Kontaktoplysninger
262 route d'Arlon, L-8010, Strassen, Luxembourg
- +352621784843
- e-shop@smets.lu
- smets.lu
4,2
God
171 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 10 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great fashion resource
Great fashion resource, great selection of merchandise.
Fast shipping!!
25. juni 2025
Besvarelse fra SMETS
Thank you so much for your review, we're thrilled that you enjoyed our selection. Enjoy your shopping experience at Smets and your order.
Really really nice and helpful
25. juni 2025
Besvarelse fra SMETS
Thank you for sharing your experience with us. We're pleased to know that everything lived up to your expectations.
Fast 👏🏾👏🏾😎 amazing
24. juni 2025
Besvarelse fra SMETS
Dear Alex,
We truly appreciate you taking the time to share your experience. It's wonderful to hear that your expectations were fully met.
Besvarelse fra SMETS
Thank you so mcuh for your kind words! We're delighted to hear you had a pleasant experience and found our service fair. We look forward to serving you again soon :)
Very fast hustle free shopping…
Very fast hustle free shopping experience and much cheaper price on the product. Wish shipping price could be less
6. juni 2025
Besvarelse fra SMETS
Thank you for your feedback. We're glad you enjoyed the fast and hassle-free shopping experience and found our prices competitive. We understand your concern about shipping costs and will continue working to offer the best possible options.
Fast & reliable ✨
10. juni 2025
Besvarelse fra SMETS
Thank you for your kind words! We're happy to hear you found our service fast and reliable.
Besvarelse fra SMETS
Merci d'avoir pris le temps de partager votre avis. Nous sommes sincèrement désolés que votre commande ne vous soit pas parvenue. Notre équipe est restée mobilisée tout au long de votre parcours, en assurant un suivi constant auprès de FedEx afin de vous apporter la meilleure assistance possible.
Good selections
Good selections! Fast shipment but the carrier FedEx usually can’t meet the scheduled delivery time on that day!
30. maj 2025
Besvarelse fra SMETS
Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed our selection. We're sorry to hear about the delivery delay, unfortunately, shipping timelines are managed directly by FedEx and are beyond our control. We truly appreciate your understanding.
Found SMETs site last week while…
Found SMETs site last week while looking for Gucci shoes that aren't sold in the US.
After being incredibly frustrated after speaking with Gucci and they telling me the shoes I wanted aren't sold in the US, I looked online and found SMETS.
I did research to make sure SMETS wasn't a scam, (a lot of the sites had bad reviews).
I ordered the shoes and within five days the shoes were delivered.
Very happy with service and will order from again.
3. juni 2025
Uopfordret anmeldelse
Besvarelse fra SMETS
Thank you so much for your trust and kind words! We're thrilled you found what you were looking for and that you're happy with our service. We look forward to welcoming you back soon.
Great product at a good price
Great product at a good price. Received within a few days of ordering. Would buy again.
21. maj 2025
Besvarelse fra SMETS
Thank you for your great feedback! We're glad you're happy with your purchase and look forward to seeing you again soon.
Parfait et livraison ultra rapide !
19. maj 2025
Besvarelse fra SMETS
Merci beaucoup d'avoir pris le temps de partager votre expérience. Nous sommes ravis qu'elle ait pleinement répondu à vos attentes.
What a spectacular online shopping…
What a spectacular online shopping experience from start to finish.
16. maj 2025
Besvarelse fra SMETS
Thank you so much for your experience. We're thrilled you had such a great shopping experience throughout your journey.
I’ve been trying to reach you because…
I’ve been trying to reach you because FedEx needs information to clear customs here in the US. I’ve emailed the e-shop address and the events address and no one ever responds. I do not know if I will ever receive this shipment.
13. maj 2025
Besvarelse fra SMETS
Dear Caralynn,
Thank you very much for your message. I'm sorry to hear that you've had trouble reaching us. I've just sent you an email to assist you with your issue.
Thank you for your patience.
Smeets is a cool company worthy of your attention.
I am so glad I found your site! Low prices, free shipping. Nice staff. In my country you are practically the only company that ships goods to my country.
Thank you Smeets
13. maj 2025
Besvarelse fra SMETS
Dear Malkhaz,
Thank you so much for your positive feedback! We're delighted to hear that you were satisfied with our services. We look forward to assisting you with your next order.
Livraison rapide le produit est bien…
Livraison rapide le produit est bien conforme très satisfait
7. april 2025
Besvarelse fra SMETS
Cher Christophe,
Un grand merci d'avoir pris le temps de partager votre avis ! Nous sommes ravis de savoir que votre commande a été à la hauteur de vos attentes !
A très vite
Besvarelse fra SMETS
Dear Leo,
Thank you very much for taking the time to leave a review! We're delighted to hear that your order met your expectations.
We look forward to assiting you with your next order!
Besvarelse fra SMETS
Dear Shkak,
Thank you for sharing your feedback! We're pleased to know your order lived up to your expectations.
Hope to see you again soon :)
Besvarelse fra SMETS
Thank you for your wonderful feedback! We're happy you're pleased with our products, prices, and fast shipping. We look forward to your next order!
Insupportable de se faire suivre en…
Insupportable de se faire suivre en permanence lorsque l’on souhaite découvrir des fragrances.
Pire ! On doit demander des mouillettes et le vendeur doit nous faire sentir, avec son regard qui ne nous lâche pas, vive la liberté de sentir ce que l’on souhaite, tranquillement et à notre rythme … vous nous prenez aussi la main jusqu’à la caisse ?
C’est dommage, vous avez des fragrances d’exception, mais cette manière de faire est horrible, ne recommande pas.
12. marts 2025
Uopfordret anmeldelse
Besvarelse fra SMETS
Cher Frédéric,
Merci d'avoir pris le temps de partager votre expérience. Nous comprenons que chacun a sa propre manière d'explorer les fragrances, et votre retour est précieux pour nous.
Chez Smets, nous avons à coeur d'offrir un accompagnement attentionné, mais toujours dans le respect du confort de chacun. Votre remarque nous permettra d'enrichir notre manière d'accueillir nos clients, afin que chaque découverte reste un plaisir.
Nous espérons vous revoir prochainement et vous faire découvrir nos fragrances dans un cadre qui vous ressemble davantage.
A très vite.
Parfait merci beaucoup
27. februar 2025
Besvarelse fra SMETS
Bonjour Amir,
Merci beaucoup d'avoir pris le temps de partager votre expérience.
A très vite :)
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