Poor knowledge about the product. Mistake in price - 200 EUR difference. Packaging not adapted to the product size. Disappointing experience. Advice to train your team or hire experienced staff.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Smets is a great source for the 'hot' fashion sell-outs that feature in high-end mags. Their pricing is more than competitive, their Sales are gold and warrant instant sign-up to an email account. Del... Se mere
Virksomheden har svaret
The quality of the product, ease of product selection and purchasing, international shipping and timely delivery were all top tier. SMETS has made a positive impression and will have a return customer... Se mere
The staff are very friendly and helpful. However, they sometimes need to focus on one client at a time, as waiting can make the experience less enjoyable.
Virksomhedsoplysninger
Om SMETS
Skrevet af virksomheden
Smets is a high-end luxury store, specializing in fashion, design, lifestyle, and cosmetics, offering both iconic brands and niche labels. For over 30 years, Smets has exuded a strong sense of personality and uniqueness. A family-owned business founded in 1986, their avant-garde vision has reshaped the way shoppers experience and purchase luxury, starting at home and expanding internationally.
Kontaktoplysninger
262 route d'Arlon, L-8010, Strassen, Luxembourg
- +352621784843
- e-shop@smets.lu
- smets.lu
4,2
God
171 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 10 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I haven’t received my order
24. februar 2025
Besvarelse fra SMETS
Dear Rima,
Thank you for your recent order with Smets. Since your order is being shipped to the United States, it may take longer than usual, but unfortunately, this is beyond our control.
If you ever feel that the delivery is unusually long, please don't hesitate to contact us directly so we can follow up with our carrier, FedEx, on your behalf.
Thank you in advance and we hope to hear from you soon!
Besvarelse fra SMETS
Thank you very much, Christelle, for taking the time to share your experience.
my recent experience…
I wanted to share my recent experience at your store, which, unfortunately, was quite disappointing. The staff was neither friendly nor welcoming, and I felt judged just for being there. When I asked about a specific perfume and whether it was available as Eau de Parfum, the staff member responded in a condescending manner, implying that I was mistaken, and only mentioned it was available as Eau de Toilette. While I understand that you may only carry one form, this response felt dismissive.
Additionally, I was disappointed with the coffee beans you offer. If you sell perfumes, I believe you should provide fresh coffee beans for customers to refresh their senses. The beans were so stale that I couldn’t use them to clear my olfactory senses while testing fragrances.
Another point I’d like to raise is regarding your gift certificates. I was unaware that they could only be used online, so it would be helpful to clearly inform customers about this before they make a purchase. It’s frustrating that this wasn’t made clear. Lastly, when I made an online purchase, it was mentioned that I would receive two free samples, but unfortunately, I did not receive them.
I also wanted to mention that the delivery experience was quite frustrating. Instead of receiving an email, I was contacted by phone by someone who only spoke French, not English. The conversation was unpleasant, and I had to change my delivery address from my home to my office, as they were unable to deliver at a later time.
The only positive aspect of my experience was the perfume I chose, and I was pleased with the packaging, which was done well.
Overall, I regret to say that I have no desire to return to the store, and I hope this feedback helps improve the experience for future customers.
3. februar 2025
Besvarelse fra SMETS
Dear Antonina,
Thank you for your visit to Smets. We truly appreciate your feedback and are taking it into careful consideration. We noticed that you shared your review on both Google and Trustpilot, and we would like to take this opportunity to respond also on Trustpilot:
Our sales advisors are here to guide you in discovering fragrances and to provide you with a bespoke experience. High Perfumery, particularly within the niche fragrance universe, requires a thoughtful and attentive approach, ensuring respect for the compositions and traditions that make this art so rich.
Our commitment is to offer exceptional service, in line with the high standards of selective perfumery. We sincerely regret that your experience did not meet your expectations and remain at your disposal to help you rediscover our collections under the best possible conditions.
We hope to see you again soon.
Clothilde
Great products, price and fast shipping
I really like buy my luxury pieces with Smets! Great service and customer support! Fast shipping!
27. januar 2025
Besvarelse fra SMETS
Thank you so much Lilian, for taking the time to share your experience. We would be delighted to assist you with your future purchases. See you soon :)
Besvarelse fra SMETS
Thank you very much Dounya , for sharing your experience. We would be happy to guide you through your future purchases.
This may be more of an issue with the…
This may be more of an issue with the courier, but I have an item with estimated delivery date January 29, and it is still in transit (February 5th)
27. januar 2025
Besvarelse fra SMETS
Dear Daniel,
Thank you very much for taking the time to share your experience. We are sorry that your order is still in transit. In such cases, please don't hesitate to reach out to us. Since this is a delivery to the United States, items are often held up at customs, which is unfortunately beyond our control. We truly appreciate your understanding.
Kind regards,
Clothilde
Best prices and the shipping was really…
Best prices and the shipping was really fast! I opted for the free economy shipping and it arrived within 4 days to Los Angeles, California.
Thank u so very much Smets Lu! Authentic product and high quality.
6. januar 2025
Besvarelse fra SMETS
Dear Chrissy,
Thank you so much for your feedback ! We're thrilled that your order met your expectations. See you again soon!
Besvarelse fra SMETS
Dear Valérie, thank you so much for taking the time to leave your review. See you again soon!
Besvarelse fra SMETS
Dear Alessandra, thank you very much taking the time to share your feedback. Looking forward to seeing you again soon!
Great Customer Service!!
Great Customer Service!!! The order has been processed very quickly. Unfortunately I had to make a return and was impressed with the fast response and refund!!!
3. januar 2025
Besvarelse fra SMETS
Dear Linda, thank you so much for your feedback! We're sorry to hear that the product didn't meet your expectations. Rest assured, we receive new arrivals every day - don't hesitate to reach out if we can assist you with recommendations. See you again soon :)
Besvarelse fra SMETS
Dear Pascale, thank you very much for your feedback! We're delighted to hear that your order lived up to your expectations. Looking forward to seeing you again soon!
Besvarelse fra SMETS
Dear Stefano. Thank you for taking the time to share your experience with Smets. We place great importance on the satisfaction of our customers. During the sales period, we experience a high volume of requests, which can result in longer response times from our customer service team. We appreciate your understanding and remain at your full disposal for any further inquiries. See you again soon !
Everything was great shoes came clean…
Everything was great shoes came clean no scuffs packaging was lovely
Only minor issue is i paid for express and it was sent economy but will definitely shop again
5. december 2024
Besvarelse fra SMETS
Dear Customer,
Thank you so much for taking the time to share your experience. We are delighted to hear that your order met your expectations. Next time, we will make sure the shipment is sent via express delivery.
See you again soon!
Besvarelse fra SMETS
Dear José,
Thank you very much for taking the time to share your feedback. Looking forward to seeing you again soon!
Great Customer service
Customer service was really good and my order was handled very well.
2. december 2024
Besvarelse fra SMETS
Dear Francesca,
Thank you so much for taking the time to share your feedback. We look forward to welcoming you again soon.
Besvarelse fra SMETS
Dear Bakir, thank you sincerely for taking the time to share your feedback. We look forward to seeing you again soon :)
My order hasn’t arrived yet order has not arrived
My order hasn’t arrived yet 22 weeks within Luxembourg)
I haven’t received tracking number
After calls and three emails and f2f visiting shop - nobody gave me any information
4. december 2024
Besvarelse fra SMETS
Dear Kate,
Thank you for taking the time to share your experience. We have been handling a high volume of requests and orders, and we did our best to provide you with the requested information.
Once the investigation with our carrier was completed, your package was successfully delivered as originally planned.
We hope to see you again soon :)
Very nice experience!!
Very nice experience!!!
Delivery took a little bit longer than announced, but no big deal though, but amazing customer service, easy and fast, I would purchase there again for sure!
2. december 2024
Besvarelse fra SMETS
Dear Ramilison,
Thank you very much for sharing your experience with your Smets order. December sees a higher volume of orders than usual, which can sometimes impact delivery times.
We truly appreciate your understanding and we hope to see you again soon :)
The ítem arrived on time
29. november 2024
Besvarelse fra SMETS
Dear Soledad,
Thank you so much for taking the time to share your experience. We're delighted to hear that your order arrived on time.
See you soon :)
Amazing thx
29. november 2024
Besvarelse fra SMETS
Dear Sarah,
Thank you so much for taking the time to share your experience. We're thrilled to hear that your order met your expectations.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.