Poor knowledge about the product. Mistake in price - 200 EUR difference. Packaging not adapted to the product size. Disappointing experience. Advice to train your team or hire experienced staff.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Smets is a great source for the 'hot' fashion sell-outs that feature in high-end mags. Their pricing is more than competitive, their Sales are gold and warrant instant sign-up to an email account. Del... Se mere
Virksomheden har svaret
The quality of the product, ease of product selection and purchasing, international shipping and timely delivery were all top tier. SMETS has made a positive impression and will have a return customer... Se mere
The staff are very friendly and helpful. However, they sometimes need to focus on one client at a time, as waiting can make the experience less enjoyable.
Virksomhedsoplysninger
Om SMETS
Skrevet af virksomheden
Smets is a high-end luxury store, specializing in fashion, design, lifestyle, and cosmetics, offering both iconic brands and niche labels. For over 30 years, Smets has exuded a strong sense of personality and uniqueness. A family-owned business founded in 1986, their avant-garde vision has reshaped the way shoppers experience and purchase luxury, starting at home and expanding internationally.
Kontaktoplysninger
262 route d'Arlon, L-8010, Strassen, Luxembourg
- +352621784843
- e-shop@smets.lu
- smets.lu
4,2
God
171 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 10 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I am satisfied with the service and my…
I am satisfied with the service and my purchase
3. oktober 2026
Amazing quality from start to finish
The quality of the product, ease of product selection and purchasing, international shipping and timely delivery were all top tier. SMETS has made a positive impression and will have a return customer!
15. oktober 2026
Uopfordret anmeldelse
Staff not available to help
3. oktober 2026
Poor knowledge about the product
Poor knowledge about the product. Mistake in price - 200 EUR difference. Packaging not adapted to the product size. Disappointing experience. Advice to train your team or hire experienced staff.
3. oktober 2026
The staff are very friendly and…
The staff are very friendly and helpful. However, they sometimes need to focus on one client at a time, as waiting can make the experience less enjoyable.
26. september 2026
In Smets u find all what u need ❤️ The…
In Smets u find all what u need ❤️ The New Collections are Always there .. i love The Smets Family
26. september 2026
Prise en charge des vendeurs pas super sympathique, on a un peu l’impression de déranger..à part cela j’ai trouvé ce que je souhaitais
Accueil pas très sympathique
5. september 2026
The last time I placed an order
The last time I placed an order, it didn't arrive at my address and was returned to the company. No one bothered to notify me about the issue until I contacted support myself. It’s unclear from the website whether a product is actually in stock or not; it simply displays the item with an option to add it to the cart and pay.
Then, you receive an invoice stating that some of the paid-for items are out of stock. In the 21st century, this shouldn't be a problem.
9. september 2026
Top team
Le personnele est super accueillant et pas du tout oppressant. Belle boutique toujours très agréable de s'y promener
26. august 2026
El envio fue muy rapido y eso que vivo…
El envio fue muy rapido y eso que vivo en chile!, todo llegó en perfecto estado y los productos me encantaron. Espero volver a comprar en smets :)
10. august 2026
Uopfordret anmeldelse
Highly recommend Smets — Great prices & fast shipping!
I’ve made a few purchases from Smets now, and they always deliver. Their prices are great, and the shipping to the USA is fast. Smets is definitely legit, and I will continue to buy from them in the future!
25. juni 2026
Easy process for an international…
Easy process for an international order. Great prices.
29. juni 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.