Poor knowledge about the product. Mistake in price - 200 EUR difference. Packaging not adapted to the product size. Disappointing experience. Advice to train your team or hire experienced staff.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Smets is a great source for the 'hot' fashion sell-outs that feature in high-end mags. Their pricing is more than competitive, their Sales are gold and warrant instant sign-up to an email account. Del... Se mere
Virksomheden har svaret
The quality of the product, ease of product selection and purchasing, international shipping and timely delivery were all top tier. SMETS has made a positive impression and will have a return customer... Se mere
The staff are very friendly and helpful. However, they sometimes need to focus on one client at a time, as waiting can make the experience less enjoyable.
Virksomhedsoplysninger
Om SMETS
Skrevet af virksomheden
Smets is a high-end luxury store, specializing in fashion, design, lifestyle, and cosmetics, offering both iconic brands and niche labels. For over 30 years, Smets has exuded a strong sense of personality and uniqueness. A family-owned business founded in 1986, their avant-garde vision has reshaped the way shoppers experience and purchase luxury, starting at home and expanding internationally.
Kontaktoplysninger
262 route d'Arlon, L-8010, Strassen, Luxembourg
- +352621784843
- e-shop@smets.lu
- smets.lu
4,2
God
171 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 10 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Personnel was not very active or…
Personnel was not very active or friendly. I expected personnel in such expensive shops to be more friendly and proactive.
1. april 2026
Toujours un plaisir de shopper chez…
Toujours un plaisir de shopper chez Smets! Tout le staff est chaleureux et très à l’écoute. Mention spéciale pour Christian, Achille et Nathalie.. Des amours :)
27. februar 2026
Besvarelse fra SMETS
Chère Fleur,
Un grand merci d’avoir pris le temps de partager votre expérience ! Nous sommes ravis de lire que notre équipe, et tout particulièrement Christian, Achille et Nathalie, ont contribué à rendre votre visite exceptionnelle. Au plaisir de vous accueillir à nouveau très bientôt chez Smets.
The team is great 👍👍
6. marts 2026
Besvarelse fra SMETS
Dear Aurélie,
Thank you so much for taking the time to share your feedback. We look forward to welcoming you back to Smets very soon :)
Besvarelse fra SMETS
Cher Louis,
Merci beaucoup de votre commentaire. Nous sommes ravis que notre accueil et notre service aient contribué à rendre votre visite unique. Toute l'équipe se réjouit de vous accueillir à nouveau très bientôt.
Happy experience
Friendly, helpful and professional staff. Interesting selection of brands
26. februar 2026
Besvarelse fra SMETS
Dear Martine,
Thank you so much for your kind words! We’re delighted to hear you enjoyed your experience and appreciated our friendly, professional team and curated selection of brands. We look forward to welcoming you back to Smets soon!
Besvarelse fra SMETS
Chère Catherine, nous sommes ravis de savoir que votre expérience avec nous a été fluide et agréable. A très vite !
Besvarelse fra SMETS
Dear customer, thank you so much for your feedback! We're delighted your order went smoothly. We can't wait to serve you again soon :)
‘Okay’ experience
Shipping Took about only 4 days but they completely botched it by never providing me with any tracking only an invoice. By time I had contacted them for tracking, the package had already been attempted delivery the day before and was scheduled to be re-delivered the day I received it via instagram DM. Not the best first impression but at least I got what I ordered I suppose.
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra SMETS
Dear Customer,
Thank you very much for taking the time to share your experience. Tracking links are automatically sent with every order, but if you ever don’t receive one, please don’t hesitate to contact us directly via our e-shop email or Instagram, and we’ll send it to you immediately.
We would be delighted to welcome you again and provide an experience that truly reflects our standards.
Besvarelse fra SMETS
Dear Xavier, thank you so much for your feedback.
good quality, fast delivery
29. januar 2026
Besvarelse fra SMETS
Dear Leung,
Thank you so much for your feedback.
Been a loyal customer for years
Been a loyal customer for years! Amazing shopping experiences
29. januar 2026
Besvarelse fra SMETS
Dear customer,
Thank you so much for your continued loyalty🌟 We're thrilled to hear you've enjoyed your shopping experiences with us over the years. We can't wait to welcome you back again soon.
Besvarelse fra SMETS
Dear Julie,
Thank you for your kind words! We're glad we could assist you and provide quick support.
Swift delivery executed with care and…
Swift delivery executed with care and precision.
27. januar 2026
Besvarelse fra SMETS
Dear Customer, thank you so much for your feedback.
We're glad your order arrived quickly and handled with care and precision.
Besvarelse fra SMETS
Dear Gert, thank you so much for your review. We're delighted to hear you had a great shopping experience and enjoyed our customer service. We look forward to welcoming you back soon.
Best Kept Secret Source for European Fashion
Smets is a great source for the 'hot' fashion sell-outs that feature in high-end mags. Their pricing is more than competitive, their Sales are gold and warrant instant sign-up to an email account. Delivery to the other side of the world is not exxy, and reasonably fast. I am yet to return anything. Love the newly purchased Prada antiqued black pumps that sold out globally (except at Smets)...but note they run large - I went half a size down and still need a half insole.
26. januar 2026
Besvarelse fra SMETS
Dear Anne Marie, thank you so much for your amazing feedback! We’re thrilled to hear that you enjoy our selection, pricing, and international delivery service. It’s especially great to know you found those Prada pumps with us — what a fantastic find!
We truly appreciate your note on sizing, which will certainly be helpful to other customers. We look forward to welcoming you back for more exciting pieces very soon!
Super aangename winkel met topverkopers…
Super aangename winkel met topverkopers ! Thanks to Jason!
26. januar 2026
Besvarelse fra SMETS
Dear Veerle,
Thank you so much for your kind words. We're delighted to hear you had such a pleasant experience in our store.
We'll be sure to pass your compliments on to Jason. We look forward to welcoming you back to Smets Brussels soon.
Besvarelse fra SMETS
Dear Sam, thank you so much for your feedback. We’re delighted to hear you had a great experience and enjoyed our selection. We look forward to welcoming you back to Smets soon!
Terrible return policy and not helpfull…
Terrible return policy and not helpfull when being contacted, i will never use this site again because of this. For everyone who buys there: be carefull with buying because returning shipments is only available with fedex and when asked if there is another way because fedex does not have many drop points they say that they will get back to you and wait after the 14 days return policy before mailing you so that the payment will not be refunded. Not reachable by phone and slow reaction by email. Not helpfull at all.
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra SMETS
Dear Aaron,
Thank you so much for taking the time to share your experience.
We offer shipping via DPD or FedEx, and for returns, you can conveniently drop off your package at the location that works best for you.
The time you contacted us coincided with our sales period, which is our busiest time of the year. We truly appreciate your patience and understanding, and we’re always here to assist you.
Thank you again for your feedback, we look forward to serving you again soon!
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