Poor knowledge about the product. Mistake in price - 200 EUR difference. Packaging not adapted to the product size. Disappointing experience. Advice to train your team or hire experienced staff.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Smets is a great source for the 'hot' fashion sell-outs that feature in high-end mags. Their pricing is more than competitive, their Sales are gold and warrant instant sign-up to an email account. Del... Se mere
Virksomheden har svaret
The quality of the product, ease of product selection and purchasing, international shipping and timely delivery were all top tier. SMETS has made a positive impression and will have a return customer... Se mere
The staff are very friendly and helpful. However, they sometimes need to focus on one client at a time, as waiting can make the experience less enjoyable.
Virksomhedsoplysninger
Om SMETS
Skrevet af virksomheden
Smets is a high-end luxury store, specializing in fashion, design, lifestyle, and cosmetics, offering both iconic brands and niche labels. For over 30 years, Smets has exuded a strong sense of personality and uniqueness. A family-owned business founded in 1986, their avant-garde vision has reshaped the way shoppers experience and purchase luxury, starting at home and expanding internationally.
Kontaktoplysninger
262 route d'Arlon, L-8010, Strassen, Luxembourg
- +352621784843
- e-shop@smets.lu
- smets.lu
4,2
God
171 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 10 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra SMETS
Dear Susanne,
Thank you so much! We’re delighted to hear your order arrived quickly. We look forward to welcoming you back to Smets soon!
Besvarelse fra SMETS
Chère Allan,
Merci beaucoup de votre commentaire. Nous sommes ravis que vous ayez apprécié votre visite et l'accueil que notre équipe vous a réservé. Au plaisir de vous revoir bientôt chez Smets.
Amazing love the place
2. januar 2026
Besvarelse fra SMETS
Dear Massimiliano,
Thank you so much! We’re thrilled to hear you love the place and look forward to welcoming you back to Smets soon.
I'm so happy I was able to buy the…
I'm so happy I was able to buy the sneakers I've always wanted on sale!
2. januar 2026
Besvarelse fra SMETS
Dear customer,
Thank you so much for your feedback. We're thrilled you've snagged the senakers you've always wanted, especially on sale. Enjoy them, and we can't wait to you back at Smets.
Quick and Reliable!
My package arrived quickly!
I’m very impressed and will definitely buy again.
30. december 2025
Besvarelse fra SMETS
Dear Ermal,
Thank you so much for your feeback. We’re thrilled to hear your package arrived quickly and that you’re impressed. We look forward to serving you again soon.
Top, impeccable
Comme à mon habitude, expérience incroyable dans le shop, vendeurs au top, produits de qualité, quoi de plus ?.. à bien vite ☺️
26. december 2025
BEWARE INTERNATIONAL SHOPPERS!
They should be more transparent about duties for international shoppers. I got a bill from FedEx weeks after and had to look up their FAQs regarding duties, which made the item super expensive.
28. november 2025
Superbe experience
Super experience. Fast and solution oriented. quick admin and invoice received by email simply.
25. november 2025
Love these Shoes
Quick Delivery, the shoes came packaged beautifully, and they fit perfectly!
30. oktober 2025
Parfait :) envoi rapide
Parfait :) envoi rapide, emballage correct rien à redire 10/10 !
29. september 2025
Commande rapide tout c’est bien passé…
Commande rapide tout c’est bien passé malgré un envoie dans un autre pays. Merci
29. oktober 2025
Perfect service
28. oktober 2025
The delivery was supposed to be in 5-6…
The delivery was supposed to be in 5-6 days and it has not been the case. The sunglasses got stuck somewhere in the USA waiting to clear customs….
27. oktober 2025
Great customer care
26. oktober 2025
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.