Poor knowledge about the product. Mistake in price - 200 EUR difference. Packaging not adapted to the product size. Disappointing experience. Advice to train your team or hire experienced staff.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Smets is a great source for the 'hot' fashion sell-outs that feature in high-end mags. Their pricing is more than competitive, their Sales are gold and warrant instant sign-up to an email account. Del... Se mere
Virksomheden har svaret
The quality of the product, ease of product selection and purchasing, international shipping and timely delivery were all top tier. SMETS has made a positive impression and will have a return customer... Se mere
The staff are very friendly and helpful. However, they sometimes need to focus on one client at a time, as waiting can make the experience less enjoyable.
Virksomhedsoplysninger
Om SMETS
Skrevet af virksomheden
Smets is a high-end luxury store, specializing in fashion, design, lifestyle, and cosmetics, offering both iconic brands and niche labels. For over 30 years, Smets has exuded a strong sense of personality and uniqueness. A family-owned business founded in 1986, their avant-garde vision has reshaped the way shoppers experience and purchase luxury, starting at home and expanding internationally.
Kontaktoplysninger
262 route d'Arlon, L-8010, Strassen, Luxembourg
- +352621784843
- e-shop@smets.lu
- smets.lu
4,2
God
171 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 10 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Commande lampe Cassina
J’ai commandé une lampe, j’ai reçu un chèque cadeau pour acompte et à ce jour j’ai toujours pas reçu une facture convenunable…
25. oktober 2025
With Christian is every purchase at…
With Christian is every purchase at smets a pleasure. Thank you for being there.
30. september 2025
Missing Shoe
One of the pairs, the bad bunny’s is missing a shoe. Totally unacceptable and cannot happen when coming from so far away.
11. september 2025
All people are professional
All people are nice, available, helpful and efficient !
27. september 2025
Quick shipping and great overall…
Quick shipping and great overall shopping experience
24. september 2025
Maison à recommander.
Commande conforme à ma demande, Livrée très rapidement et très bien emballée. Maison à recommander sans hésiter
11. september 2025
My favorite copper conditioner
My favorite Christophe Robin copper conditioner has been discontinued, but I was able to get 3 jars from SMETS! It was sent promptly by FedEx. Thank you so much.
29. august 2025
A plus
Absolutely fantastic experience , professional, fast and the best prices . Thank you
29. august 2025
Very disappointing experience
Very disappointing experience. The site advertised free shipping over a certain amount, but did not clearly mention that discounted items are excluded. After I was charged for shipping, I contacted support, but the agent was rude and dismissive, essentially blaming me for placing the order.
I ended up canceling my order. I won’t be shopping here again unless these issues are addressed.
25. juni 2025
Great selection of products
Great selection of products, quality shipping and nice packaging.
28. juli 2025
good fast service
1. august 2025
Excellent e-commerce in every way
Excellent e-commerce in every way, from the brands I've purchased to the after-sales service. A very important and positive note: Mrs. Charlotte customer service center is excellent at providing solutions and resolving issues.
Thank you always
Micky
29. juli 2025
Great selection
Easy to order, quickly shipped. Great selection of brands/items. Easy returns. Perfect!
29. juli 2025
perfect !!!!!
30. juni 2025
Besvarelse fra SMETS
Dear Nicolas,
Thank you very much for your feedback. We're delighted to hear that your order fully met your expectations.
The bag is being held at customs and I…
The bag is being held at customs and I still have not received it.
3. juli 2025
Besvarelse fra SMETS
Thank you very much for taking the time to share your experience. Unfortunately, customs issues are beyond our control, but please rest assured that we remain in constant contact with our carrier to help minimize delays for our customers.
Fast and packing was nice.
30. juni 2025
Besvarelse fra SMETS
Thank you so much for taking the time to share your experience. We're delighted to hear that it fully met your expectations.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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