A smart modern appliance that updates our lounge giving a lovely modern focal point with plenty of options to suit your mood or taste. Easy to operate. Great delivery time and well packaged and a 3... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I would highly recommend smallbee The range of products, their service value for money and quality. I have to tick all these boxes. We are over the moon with our fireplace thank you very much for gre... Se mere
Virksomheden har svaret
I ordered it on Friday and it was delivered on Tuesday. Very good communication for the delivery. The fire works well and it was a very reasonable price. I ordered 50 inch 3 in 1 electric fire w... Se mere
Virksomheden har svaret
DO NOT BUY THEIR PRODUCTS FROM OTHER RETAILERS, ONLY DIRECT. They offer zero support for THEIR products if bought from other companies. Our remote was accidentally thrown out during installa... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Smallbee, where innovation, comfort, and style come to life in every electric fireplace, garden cooker, heater, and fan lamp we craft. Established in 2006 in the heart of the UK, we're dedicated to transforming your home and garden into a haven of warmth and elegance.
Kontaktoplysninger
Storbritannien
- service@smallbee.co.uk
- smallbee.co.uk
4,5
Fremragende
284 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good value and looks fab.
7. marts 2025
Uopfordret anmeldelse
Besvarelse fra smallbee.co.uk
Dear Penny Muka,
We’re glad you think it’s good value and looks fab. If you need anything else, just let us know!
Best Regards,
Smallbee
Fire looks great,not fitted yet
Fire looks great,not fitted yet
But arrived in perfect condition
and working fine
Good service from this company
25. marts 2025
Besvarelse fra smallbee.co.uk
Dear Robert Macgregor,
Thank you so much for your kind feedback! We're thrilled to hear that the fire looks great and arrived in perfect condition. We truly appreciate your positive comments on our service as well.
If you need any further assistance with fitting or anything else, please don’t hesitate to reach out. We're here to help!
Best Regards,
Smallbee
Ordered a 3 sided glass tv cabinet and…
Ordered a 3 sided glass tv cabinet and got a fire delivered no contact number asked them to send me a direct link to the item they say I should of ordered which they couldn't customer service is a waste of time
24. marts 2025
Besvarelse fra smallbee.co.uk
Dear Customer,
Thank you for your feedback, and we're very sorry to hear about the confusion.
Our product has multiple options, including the TV stand only and the full set with the fireplace. According to your order, you selected the TV stand-only option, which is why the fireplace was not included in the delivery.
Unfortunately, the fireplace insert is not available for purchase separately through a public product link. However, we’d be happy to assist you by calculating the price difference and sending you a secure payment link to order the fireplace insert directly.
Please let us know if you'd like to proceed with this option, and we'll arrange it for you as soon as possible.
Best Regards,
Smallbee
Great service but price for remote a…
Great service but price for remote a little on the dear side ,
24. marts 2025
Besvarelse fra smallbee.co.uk
Dear Neil Chivers,
Thank you for your positive feedback! We're happy you were pleased with our service, and we appreciate your thoughts on the pricing — your input helps us improve.
Best Regards,
Smallbee
Ordered a 50 inch fire for a new media…
Ordered a 50 inch fire for a new media wall being built. Arrived quicker than expected and the updates were enough to be informed without it being over the top to every movement. Fire now fitted and looks amazing for the price. Definitely recommended from my experience.
27. marts 2025
Uopfordret anmeldelse
Besvarelse fra smallbee.co.uk
Dear Paul,
Thank you so much for your kind words! We're thrilled to hear that your fire arrived promptly and that the updates kept you well-informed without being overwhelming. It's wonderful to know that the fire looks amazing on your media wall and that you’re happy with the value. We truly appreciate your recommendation and look forward to serving you again in the future!
Best Regards,
Smallbee
Cant fault the service it was a load…
Cant fault the service it was a load better than i expected however i thought the fire ordered was the log effect one but when i ired it up it was just the crystal one. Ah well its fine and it works fine so ....happy days
21. marts 2025
Besvarelse fra smallbee.co.uk
Dear Tony Hodgson,
Thanks for your feedback! We're glad you're happy with the fire. If you ever need anything in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best Regards,
Smallbee
Excellent product
Excellent product, value for money, seller kept us well informed with delivery, great experience very pleased
19. marts 2025
Besvarelse fra smallbee.co.uk
Dear Kenneth,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re pleased with the product and had a great experience with us. Your kind words truly mean a lot to our team. If you ever need anything in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best Regards,
Smallbee
Been in contact with yous to return a…
Been in contact with yous to return a fireplace....yous now are ignoring all emails
31. marts 2025
Uopfordret anmeldelse
Besvarelse fra smallbee.co.uk
Dear Steven Hynd,
Thank you for your review. We’re sorry to hear about your experience.
We’ve checked our system but unfortunately couldn’t locate your order or any emails under your name. To assist you as quickly as possible, could you please reach out to us via service@smallbee.co.uk? Our team will be more than happy to help you with the return process.
Looking forward to hearing from you.
Best Regards,
Smallbee
Modern electric fires…
Looked at a lot of these electric fires
Great choice and description of product and reasonable prices very pleased with my purchase
19. marts 2025
Besvarelse fra smallbee.co.uk
Dear Ian Warrington,
Thank you for your kind words! We're delighted to hear that you found our selection and product descriptions helpful and that you're pleased with your purchase. If you ever need any assistance in the future, please don't hesitate to reach out. Enjoy your electric fire!
Best Regards,
Smallbee
The fire came on time and was packed…
The fire came on time and was packed really well. It's good to have the logs and the crystals so you can change the look. The colour range is also great. I find myself just staring at the flames 🔥
19. marts 2025
Besvarelse fra smallbee.co.uk
Dear Michelle,
Thank you for your wonderful feedback! We're so glad to hear that your fire arrived on time and in perfect condition. It’s great that you’re enjoying the flexibility of the logs and crystals, as well as the beautiful flame effects. We hope it continues to bring warmth and ambiance to your home!
Best Regards,
Smallbee
Easy and quick ordering.
Easy and quick ordering.
Good assistance before buying
Only negative was £15 charge for delivery to Inverness.
18. marts 2025
Besvarelse fra smallbee.co.uk
Dear Sheila Nicolson,
Thank you for your kind review! We're delighted to hear that you found the ordering process easy and that our team was helpful before your purchase.
We understand your concern about the delivery charge. As stated in our shipping policy, certain areas, including Inverness, incur an additional delivery fee due to higher logistical costs. We always strive to keep our delivery charges as fair as possible while ensuring reliable service.
We truly appreciate your support and hope you enjoy your purchase. If you have any further questions, feel free to reach out.
Best Regards,
Smallbee
Besvarelse fra smallbee.co.uk
Dear Judith Thompson,
Thank you for your wonderful feedback! We're delighted to hear that you're happy with your fire, as well as the quick delivery and secure packaging. Your satisfaction means a lot to us!
If you ever need anything else, feel free to reach out. Enjoy your purchase!
Best Regards,
Smallbee
SMALLBEETASTIC
Great website ordered my fire received in 5 days well packaged looks great gonna get another for my lounge 5 star service
18. februar 2025
Besvarelse fra smallbee.co.uk
Dear Mr Kelvin Trudgeon,
Thank you for your fantastic review! We're thrilled to hear that you love your fire and had a great shopping experience with us. It’s wonderful to know you’re considering another one for your lounge!
If you need any assistance with your next order, feel free to reach out. We look forward to serving you again!
Best Regards,
Smallbee
Arrived promptly even though ordered at Christmas time!
Arrived promptly! Beautiful fire so worth the money! Would definitely recommend this company 👌
23. december 2024
Besvarelse fra smallbee.co.uk
Dear Mrskathleenmacpherson,
Thank you for your fantastic review! We're thrilled that you love your fire and had a great experience with us. If you ever need anything else, feel free to reach out. Enjoy your fire!
Best Regards,
Smallbee
Worth the Price and Quality
I never knew Small Bee is a brand until one of friend told me about it. We are upgrading our living room and wanted a fire place and Small Bee gave us all kind of options which also came with a reasonable price and early delivery. The packing was very nice. The size fitted our living room just right. We are over satisfied with the product. Thanks Small Bee
16. februar 2025
Besvarelse fra smallbee.co.uk
Dear Imran Inamdar,
Thank you so much for your wonderful feedback! We're delighted to hear that you had a great experience with Small Bee and that our fireplace was the perfect fit for your living room upgrade. Providing a variety of options, reasonable pricing, and timely delivery is what we strive for, and it’s fantastic to know we met your expectations.
If you ever need anything in the future, we’re always here to help. Enjoy your new fireplace!
Best Regards,
Smallbee
Great Service
My order was dealt with so fast it took just 3 days for it to arrive brilliant service and easy to deal with
15. februar 2025
Besvarelse fra smallbee.co.uk
Dear Philip Hutton,
Thank you for your kind words! We're delighted to hear that you had a great experience with our service. Providing fast and hassle-free delivery is our top priority, and we're glad we could meet your expectations. We look forward to serving you again!
Best Regards,
Smallbee
Great value
Great value. The fire adds a stunning centre piece to the living room. Very cheap to run as effects draw very little power. We are very pleased with our purchase
27. februar 2025
Uopfordret anmeldelse
Besvarelse fra smallbee.co.uk
Dear Mr Steve Whitfield,
Thank you for your wonderful feedback! We're thrilled to hear that you love your fire and that it makes a stunning centerpiece in your living room. It's great to know you find it energy-efficient and of great value. We truly appreciate your support and hope you continue to enjoy your purchase!
Best Regards,
Smallbee
Great value for money
Shipping was a bit slow but value for money our fire place is great love it
5. februar 2025
Uopfordret anmeldelse
Besvarelse fra smallbee.co.uk
Dear Laura Cooke,
Thank you for your feedback! We're so glad to hear that you love your fireplace and feel it was great value for money. We apologize for the shipping delay and appreciate your patience. We're always working to improve our service, and we hope to provide a faster experience next time!
Best Regards,
Smallbee
Besvarelse fra smallbee.co.uk
Dear Customer,
Thank you so much! We're thrilled to hear that you think it looks amazing. We hope it brings you lots of joy!
Best Regards,
Smallbee
Lovely fire
Lovely fire, quick delivery and really pleased with our purchase
6. februar 2025
Uopfordret anmeldelse
Besvarelse fra smallbee.co.uk
Dear Leanne Appleton,
Thank you for your kind words! We're so happy to hear that you love your new fire and that the delivery met your expectations. Enjoy your purchase, and if you ever need any assistance, we're here to help!
Best Regards,
Smallbee
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