A smart modern appliance that updates our lounge giving a lovely modern focal point with plenty of options to suit your mood or taste. Easy to operate. Great delivery time and well packaged and a 3... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I would highly recommend smallbee The range of products, their service value for money and quality. I have to tick all these boxes. We are over the moon with our fireplace thank you very much for gre... Se mere
Virksomheden har svaret
I ordered it on Friday and it was delivered on Tuesday. Very good communication for the delivery. The fire works well and it was a very reasonable price. I ordered 50 inch 3 in 1 electric fire w... Se mere
Virksomheden har svaret
DO NOT BUY THEIR PRODUCTS FROM OTHER RETAILERS, ONLY DIRECT. They offer zero support for THEIR products if bought from other companies. Our remote was accidentally thrown out during installa... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Smallbee, where innovation, comfort, and style come to life in every electric fireplace, garden cooker, heater, and fan lamp we craft. Established in 2006 in the heart of the UK, we're dedicated to transforming your home and garden into a haven of warmth and elegance.
Kontaktoplysninger
Storbritannien
- service@smallbee.co.uk
- smallbee.co.uk
4,5
Fremragende
284 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I would highly recommend smallbee
I would highly recommend smallbee
The range of products, their service value for money and quality. I have to tick all these boxes. We are over the moon with our fireplace thank you very much for great service. :-)
24. april 2026
Uopfordret anmeldelse
Besvarelse fra smallbee.co.uk
Dear Mr Stephen Cromie,
Thank you so much for your wonderful feedback!
We’re absolutely delighted to hear that you’re so happy with your fireplace and that our product range, value, quality, and service all met your expectations. It truly means a lot to us that you would recommend Smallbee.
Enjoy your beautiful new fireplace, and if there’s anything else we can help with in the future, please don’t hesitate to reach out.
Best Regards,
Smallbee
Was a bit unsure where to order a fire…
Was a bit unsure where to order a fire from but checked reviews and really happy with my fire. Got 70inch for media wall. Came well packaged abd easy to install. Highly recommend
25. marts 2026
Besvarelse fra smallbee.co.uk
Dear Craig,
Thank you for your kind feedback!
We’re really glad to hear that you’re happy with your fireplace and that everything—from packaging to installation—met your expectations. The 70-inch model is a great choice for a media wall, and it’s wonderful to know it worked out so well for you.
We truly appreciate your recommendation and support. If you ever need any assistance in the future, please don’t hesitate to get in touch—we’re always here to help!
Best Regards,
Smallbee
Lovely looking fire
A lovely looking fire a great price brilliant communication and promt delivery cannot complain
29. marts 2026
Besvarelse fra smallbee.co.uk
Dear Andrew Turner,
Thank you for your wonderful feedback! We're thrilled that you love the look and value of the fire, and that our service and delivery met your expectations. We really appreciate your support—hope to see you again for your next purchase!
Best Regards,
Smallbee
Electric recessed 40inch fire
A smart modern appliance that updates our lounge giving a lovely modern focal point with plenty of options to suit your mood or taste. Easy to operate.
Great delivery time and well packaged and a 3 year warranty is a great bonus.
10. april 2026
Besvarelse fra smallbee.co.uk
Dear Mr Charlton,
Thank you so much for your detailed and thoughtful review! We’re delighted to hear that the fire has become a stylish focal point in your lounge and that you’re enjoying its versatility and ease of use.
It’s also great to know you were happy with the delivery and packaging. We truly appreciate your support and hope you continue to enjoy it for years to come!
Best Regards,
Smallbee
Besvarelse fra smallbee.co.uk
Dear Christopher Milne,
Thank you so much! We’re glad you’re happy with your purchase and the value it offers. Enjoy your new fire!
Best Regards,
Smallbee
Fast delivery value for money good…
Fast delivery value for money good quality products
23. marts 2026
Besvarelse fra smallbee.co.uk
Dear Joanne,
Thank you for your great review! We're so pleased you’re happy with the quality, value, and quick delivery. We truly appreciate your support and hope to welcome you back again soon!
Best Regards,
Smallbee
Received item it was fantastic will…
Received item it was fantastic will recommend family and friends
31. december 2025
Besvarelse fra smallbee.co.uk
Dear Mr AA,
Thank you for your wonderful review! We’re thrilled to hear that you found the item fantastic. Your support and recommendation to your family and friends mean the world to us. We hope to welcome you back again soon!
Best Regards,
Smallbee
Ordered a fire
Ordered a fire and we are so pleased with it …it arrived quickly and it is so lovely,exactly wat we were looking for.The remote control was damaged but they sent one out to us and we cannot fault the service …thank you Smallbee
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra smallbee.co.uk
Dear Melanie Hill,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re so pleased with your fire and that it arrived quickly, exactly as you were hoping for. It’s also great to know that our team was able to resolve the issue with the remote control promptly.
Your kind words about our product and service truly mean a lot to us. Thank you for choosing Smallbee—we really appreciate your support!
If you need anything else in the future, please don’t hesitate to get in touch.
Best Regards,
Smallbee
This was a great company to deal with
This was a great company to deal with, and fast delivery service.
I just fitted the fire this weekend and very please with quality of the fire, and at a great price.
24. februar 2026
Besvarelse fra smallbee.co.uk
Dear Rab Cannop,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the fire and our fast delivery service. Your feedback really means a lot to us. Enjoy your new fire!
Best Regards,
Smallbee
I can only comment on the delivery…
I can only comment on the delivery because the product has not been fitted yet but we received it within 2 days of ordering & it looks great.
24. februar 2026
Besvarelse fra smallbee.co.uk
Dear Trent Irvin,
Thank you for your feedback! We’re glad to hear that your order arrived so quickly and that you’re happy with how it looks. We hope you enjoy fitting it and using your new fire.
Best Regards,
Smallbee
Fire was damaged wen arrived sent out a…
Fire was damaged wen arrived sent out a new one they were very helpful and accomidating
20. februar 2026
Besvarelse fra smallbee.co.uk
Dear Alison,
Thank you for your lovely review! We’re sorry about the initial issue, but we’re really pleased we could get a replacement to you quickly. Your kind words about our team mean a lot to us. We hope you enjoy your new fire and look forward to serving you again!
Best Regards,
Smallbee
I would highly recommend this company
I would highly recommend this company. A VERY helpful proffesional customer service with a speedy and respectful delivery.
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra smallbee.co.uk
Dear Kevin Davidson,
Thank you so much for your kind words! We’re delighted to hear you had a great experience with our customer service and delivery. We look forward to serving you again soon!
Best Regards,
Smallbee
Beautiful made cupboard lovely colour…
Beautiful made cupboard lovely colour and well made
16. februar 2026
Besvarelse fra smallbee.co.uk
Dear Lisa Parsons,
Thank you for your kind review! We're so pleased to hear that you love the cupboard and its colour. Your satisfaction means a lot to us, and we hope to serve you again soon.
Best Regards,
Smallbee
Proffesional
25. februar 2026
Besvarelse fra smallbee.co.uk
Dear Mr Saywell,
Thank you for your feedback! We’re pleased to know you had a professional experience with us. We look forward to welcoming you back for your next purchase.
Best Regards,
Smallbee
Found a suitable fire from the good…
Found a suitable fire from the good choice on the website, purchased it with a discount! Delivered within the week on the day promised. Can’t say better than that.
25. februar 2026
Besvarelse fra smallbee.co.uk
Dear John,
Thank you for your wonderful feedback! We're delighted to hear that you found a suitable fireplace from the wide selection on our website and were able to enjoy a discount. It's great to know that the delivery arrived as promised. We truly appreciate your support and look forward to welcoming you back for your next purchase.
Best Regards,
Smallbee
Quick delivery and beautiful fire…
Quick delivery and beautiful fire especially the price
24. februar 2026
Besvarelse fra smallbee.co.uk
Dear Bryan Sellers,
Thank you for your lovely feedback! We're glad you’re happy with the quick delivery and the beautiful fireplace at a great price. We look forward to welcoming you back again.
Best Regards,
Smallbee
A beautiful fire at a really good price
23. februar 2026
Besvarelse fra smallbee.co.uk
Dear Katharine Chard,
Thank you for your wonderful review! We're thrilled that you love the fireplace and feel it’s great value. We truly appreciate your support and hope to serve you again in the future.
Best Regards,
Smallbee
SCAM COMPANY!!
SCAM COMPANY!!! Beware people DONT order from this company or their other website HAO Direct. I placed an order which they claim is out of stock so the orders were cancelled and I paid using Klarna and the company claims they refunded me to a stripe account that doesn't belong to me. It was my first time hearing what stripe is. Done my research it's all a big SCAM!! People beware.
5. marts 2026
Uopfordret anmeldelse
Besvarelse fra smallbee.co.uk
Dear Sohail K,
We are sorry to see your review and would like to clarify the situation, as the information mentioned does not match the order records in our system.
After checking the order placed on our website, the payment was made using a Visa card ending in 3897 via Apple Pay, and the transaction was securely processed through Stripe, which is a widely used and trusted payment processing platform.
However, the screenshot you provided shows a different card ending in 9121, and the transaction status appears as “Payments paused.” Based on this information, the payment shown in your screenshot does not correspond with the payment details recorded for this order.
We therefore recommend contacting the bank associated with the card ending in 9121 to verify the payment status. If the payment has been successfully processed, please kindly provide the transaction ID, and we will gladly investigate this further.
Regarding the payment you mentioned related to HAO Direct, we recommend contacting that company directly to confirm the transaction details, as we are unable to access or verify payments made through other websites.
We take accusations such as “scam” very seriously. Our company operates transparently and processes all payments through secure payment providers. If you believe there has been any misunderstanding, we would be more than happy to assist you in resolving this matter.
Best Regards,
Smallbee
Lovely fire .. fast delivery
Fire is really nice with different display options. Delivered quickly & well packaged.
19. februar 2026
Besvarelse fra smallbee.co.uk
Dear Douglas Discombe,
Thank you for your kind feedback! We're so pleased to hear that you like the fire and its display options. It's also great to know that the delivery was quick and the item arrived well packaged. We hope you enjoy it for many cosy moments at home!
Best Regards,
Smallbee
Great Product and Service
Prompt delivery service. Fantastic product which is now installed and beyond our expectations, looks great, cosy and warm. Thank You.
29. januar 2026
Besvarelse fra smallbee.co.uk
Dear Stephen Devitt,
Thank you for your lovely review! We’re so pleased to hear everything arrived promptly and that you’re enjoying your new fireplace. Knowing it looks great and adds warmth and comfort to your home means a lot to us. Thank you again for your kind words and support!
Best Regards,
Smallbee
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