A smart modern appliance that updates our lounge giving a lovely modern focal point with plenty of options to suit your mood or taste. Easy to operate. Great delivery time and well packaged and a 3... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I would highly recommend smallbee The range of products, their service value for money and quality. I have to tick all these boxes. We are over the moon with our fireplace thank you very much for gre... Se mere
Virksomheden har svaret
I ordered it on Friday and it was delivered on Tuesday. Very good communication for the delivery. The fire works well and it was a very reasonable price. I ordered 50 inch 3 in 1 electric fire w... Se mere
Virksomheden har svaret
DO NOT BUY THEIR PRODUCTS FROM OTHER RETAILERS, ONLY DIRECT. They offer zero support for THEIR products if bought from other companies. Our remote was accidentally thrown out during installa... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Smallbee, where innovation, comfort, and style come to life in every electric fireplace, garden cooker, heater, and fan lamp we craft. Established in 2006 in the heart of the UK, we're dedicated to transforming your home and garden into a haven of warmth and elegance.
Kontaktoplysninger
Storbritannien
- service@smallbee.co.uk
- smallbee.co.uk
4,5
Fremragende
284 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Love it
Delivery was really quick, was a bit concerned because i didn’t receive a dispatched item email, but they responded after i sent an email with a tracking link. Really happy with the fireplace i ordered, looks great and it was well packaged. I do recommend checking for any faults straight away and testing the fireplace out before installing it, just in case.
25. november 2025
Uopfordret anmeldelse
Besvarelse fra smallbee.co.uk
Dear Aamirah,
Thank you so much for your kind review! We’re delighted to hear that your delivery arrived quickly and that you’re happy with the fireplace. We really appreciate your understanding regarding the dispatch email, and we’re glad the tracking link helped.
Thank you also for sharing your helpful tip about checking and testing the item before installation — that’s great advice for all customers. If you ever need any support in the future, we’re always here to help. Enjoy your new fireplace!
Best Regards,
Smallbee
Great Service.
Great Service.. Delivery was quick.. Packed really well.. Such a lovely fire.. Great Price..
Making my lounge so lovely and cosy, I highly recommend smallbee 😊
28. oktober 2025
Besvarelse fra smallbee.co.uk
Dear Wendy Greenley,
Thank you so much for your kind feedback! We're delighted to hear you’re happy with your purchase and our service. We truly appreciate your support and look forward to serving you again soon!
Best Regards,
Smallbee
Electric fire
Very good product I had a issue with one of the panels but the customer service was brilliant and it was resolved very professional would definitely recommend
12. juli 2025
Uopfordret anmeldelse
Besvarelse fra smallbee.co.uk
Dear Leslie Smith,
Thank you so much for your kind review! We’re glad to hear that you’re happy with the product and that our customer service team was able to resolve the issue promptly and professionally. We truly appreciate your recommendation and your support. If you ever need anything in the future, we’re always here to help!
Best Regards,
Smallbee
great fire place unit
28. oktober 2025
Besvarelse fra smallbee.co.uk
Dear Darren,
Thank you for your feedback! We're delighted you love your fireplace — hope to serve you again soon.
Best Regards,
Smallbee
Super fast delivery
Super fast delivery, a great looking fireplace and very well priced!
27. oktober 2025
Besvarelse fra smallbee.co.uk
Dear Matt,
Thank you so much for your positive feedback. We are delighted to hear that you’re happy with the fast delivery and the look of your new fireplace. We truly appreciate your support and hope to serve you again in the future.
Best Regards,
Smallbee
Ordered a Fireplace on Monday 27th…
Ordered a Fireplace on Monday 27th October, had a promotion of free gift with it, Susposed to retail at £99.99. Email of despatch via Royal Mail of free gift. Received Free gift, If I'd paid £99.99 I would have sent it back, absolute rubbish. Christmas wire metal boxes with LED Lights and gold bows, 2 bows missing, covered in glitter , just look at it and the area is covered in shiny stuff, worth about £10. If you'd like to arrange a courier I'll send it back. Well anyway emailed customer services on Tuesday ( 8 days later ) to chase Fireplace, got automated response to track via courier website. Did so, 2 details, first order received in Bolton, despatched to K , yes K, on Monday. Very helpful. Tried to phone said couriers 6 times on the mobile supplied, no answer, emailed , no answer. Emailed Smallbee again , so they can chase this up, since my contract is with them and not some courier company. No reply. Can't ring them because they don't have phone lines. So I will ring my credit card provider tomorrow and get my money back. Will never use this company again, customer service non existent, if you have a problem with stock, let customers know, it's not hard, even update your website, don't take money then go silent, and expect the customer to do all the work. Buy from this company at your own peril. Don't believe the positive amazing customer service , I did, can easily be fake.
6. november 2025
Uopfordret anmeldelse
Besvarelse fra smallbee.co.uk
Dear Mike Oliver,
Thank you for taking the time to leave your feedback, and we’re truly sorry for the experience you’ve had.
Regarding the free gift, although it was complimentary, it is the same quality as the item we normally sell. We’re very sorry that the one you received arrived with missing bows and did not meet expectations. Please get in touch with us so we can arrange a replacement or another solution for you.
As for the fireplace, we sincerely apologise for the delay and the lack of tracking updates. We have already contacted the courier and asked them to arrange delivery as soon as possible. Unfortunately, we weren’t notified by the carrier about any delivery issues, which is why we were unaware of the delay earlier.
We understand your frustration about the response time. While we don’t offer phone support, we did receive your message yesterday and have replied. Due to a high volume of enquiries recently, our responses have been slower than usual, and we truly appreciate your patience.
Please rest assured that we are a reputable company, and all positive reviews are written by verified customers. We are committed to resolving this matter for you, so please reply to our email and we will continue to assist you until everything is sorted.
Best Regards,
Smallbee
I have only given 4 stars as the…
I have only given 4 stars as the fireplace has not been fitted yet. From what I can see I think it will look amazing - but won’t know for sure until installed
22. oktober 2025
Besvarelse fra smallbee.co.uk
Dear Sarah,
Thank you so much for your feedback! We’re delighted to hear that you’re happy with the look of the fireplace so far.
Once it’s fully installed, we hope it turns out just as amazing as you expect. If there’s anything you need during or after the installation, please feel free to let us know—we’re always here to help.
We’d also love to hear how you find it once it’s fitted!
Best Regards,
Smallbee
Besvarelse fra smallbee.co.uk
Dear McDonough,
Thank you for your great review! We’re thrilled to hear that you’re pleased with your purchase—and even happier that this is your second one with us.
We truly appreciate your continued support. If there’s anything else you need, we’re always here to help.
Best Regards,
Smallbee
Very easy to Oder and quick to deliver
Very easy to Oder and quick to deliver
Great quality love the look of the fire
Would recommend this company
19. oktober 2025
Besvarelse fra smallbee.co.uk
Dear Andrew Hyde,
Thank you so much for your kind feedback! We’re delighted to hear that you’re happy with the shopping experience and love the look of your new fire. Your recommendation means a lot to us! We look forward to serving you again soon.
Best Regards,
Smallbee
Lovely fire really pleased would…
Lovely fire really pleased would definitely recommend
22. oktober 2025
Uopfordret anmeldelse
Besvarelse fra smallbee.co.uk
Dear Lisa Towns,
Thank you so much for your lovely feedback! We're delighted to hear that you're pleased with the fire and would recommend us. Your support means a lot to us, and we hope you continue to enjoy your purchase. If you need anything in the future, we’re always here to help.
Best Regards,
Smallbee
Excellent service
Excellent service
Delivery was quicker than expected
Very happy with our purchase of 80 inch panoramic fire
Perfect
27. september 2025
Besvarelse fra smallbee.co.uk
Dear Vanessa Dodd,
Thank you so much for your wonderful feedback! We’re thrilled to hear that the delivery was faster than expected and that you’re happy with your 80-inch panoramic fire.
It means a lot to us to know you’re satisfied with both the service and the product.
We hope you enjoy it and look forward to serving you again!
Best Regards,
Smallbee
Stunning fire but remote doesn’t work
Stunning fire good value for money shame the remote doesn’t work at to download app on my phone to work it 🤯
23. september 2025
Besvarelse fra smallbee.co.uk
Dear Kimberley Morgan,
Thank you for your feedback.
This fireplace can be operated either by the remote control or through the mobile app. If the remote isn’t working properly, please feel free to contact us at smallbee.co.uk, and we’ll be happy to help resolve the issue as soon as possible.
Best Regards,
Smallbee
Besvarelse fra smallbee.co.uk
Dear Scott Bowater,
Thank you so much for your kind words! We’re delighted to hear you’re happy with both our service and product. We truly appreciate your support and hope to serve you again soon.
Best Regards,
Smallbee
Would recommend this company
Item shipped very quick a nice and smooth transaction dealing with this company, thanks
22. september 2025
Besvarelse fra smallbee.co.uk
Dear Mr Kevin Mcquade,
Thank you for your kind review! We’re glad to hear that the delivery was quick and the whole process went smoothly. It was a pleasure serving you, and we really appreciate your support. Thanks again and we hope to see you soon!
Best Regards,
Smallbee
Besvarelse fra smallbee.co.uk
Dear John Greenwood,
Thank you for your feedback! We’re glad to hear you were happy with our service. We appreciate your support and hope to serve you again soon.
Best Regards,
Smallbee
Great service
Really happy with the service and the purchase. Prompt no fuss delivery. Will use again
18. september 2025
Besvarelse fra smallbee.co.uk
Dear Trevor Stroud,
Thank you for your wonderful review! It’s great to know you’re happy with our service and prompt delivery. We look forward to welcoming you back soon.
Best Regards,
Smallbee
Gorgeous fire and great value!
Got a beautiful electric wall hung fire and cabinet from Small Bee and love them both! Great quality and superb value! Will definitely use them again!
Highly recommend!
27. december 2024
Besvarelse fra smallbee.co.uk
Dear Rhonda-Jayne Bailey,
Thank you for your wonderful review! We’re delighted that you’re happy with both the fire and cabinet. Your support and recommendation mean a lot to us — we hope to welcome you back soon.
Best Regards,
Smallbee
Excellent service product I ordered…
Excellent service product I ordered epsulkly brilliant and great price and delivered on time fireplace is great thanks smallbee great service will come back to you soon again
19. september 2025
Besvarelse fra smallbee.co.uk
Dear Gm Qureshi,
Thank you for your wonderful review! It’s great to know you’re happy with the product, delivery, and service. We really appreciate your trust in SmallBee and look forward to your next visit.
Best Regards,
Smallbee
Besvarelse fra smallbee.co.uk
Dear Customer,
We truly appreciate your feedback! It’s wonderful to hear that you found our service impeccable from start to finish. We hope to welcome you back again soon.
Best Regards,
Smallbee
Very good and will tell more people…
Very good and will tell more people about this company and recommended to everybody
24. september 2025
Besvarelse fra smallbee.co.uk
Dear John Cook,
Thank you so much for your wonderful feedback and for recommending us! We're so glad you had a great experience. We look forward to welcoming you back again soon!
Best Regards,
Smallbee
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