Absolutely beautiful lights. Saw them on other website first then searched and found Haodirect. Delivery was free with discount on item for being first time customer and the parcel arrived quickly. Th... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
SEEMS LIKE BIG SCAM!! Item ordered No Response!! No Were to CHASE!! No Updates!! No CONTACT Number to call!! Website Contact Us with No RESPOSNE.. PLZ SHARE THE CONTACT NUMBER!!!
Virksomheden har svaret
First off great price, have brought similar units for much higher. Secondly arrived in two days, much quicker than i anticipated. The heater itself is really good quality and was doubled packaged s... Se mere
Virksomheden har svaret
Made well giving accurate measurements. Only needed legs assembling on arrival but Alan key provided and full instructions. Very pleased with a quick delivery as well.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Home & Outdoor Direct, we bring you unbeatable deals on quality furniture and outdoor essentials. From stylish indoor furnishings to durable garden must-haves, we offer a wide range of clearance items at exceptional value. Based in the UK, we’re your trusted destination for affordable home and outdoor living — direct to your door.
Kontaktoplysninger
Storbritannien
- info@haodirect.co.uk
- haodirect.co.uk
3,3
Middel
168 anmeldelser
Har besvaret 50 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Everything was great
My order was confirmed, shipped and delivered within the indicated timeline. The delivery was to our front door which is the 11th floor, whereas it could have easily been left with the concierge hence that was a pleasant surprise to find it delivered to the front door. The item was as described hence no surprises and was easy to assemble. Thank you!
26. april 2026
Got delivered OK but qaulity of the…
Got delivered OK but qaulity of the product I ordered wasnt any good.
I ordered a garden an gate an what I got was more like a cheap thin shed door that I could snap with 2 hands.
24. april 2026
Frustrating communication - prepare for silence
Frustrating process now that the goods got delivered after I wanted to cancel. I changed my mind upon ordering, emailed and was initially receiving helpful emails that they were trying to intercept the delivery to return, in the meantime I was given a return address and parcel size to get my own quotes incase interception was not successful. The delivery unfortunately arrived the day after it stated on the courier website however we were not in so was left on my property, now I have the parcel with me all communication has gone silent - frustrating!! All I want to understand is how I package the item up for return so that my refund is processed! Feels like they are making it difficult for me to return now it’s in my possession!
30. april 2026
Uopfordret anmeldelse
SEEMS LIKE BIG SCAM!
SEEMS LIKE BIG SCAM!!
Item ordered No Response!! No Were to CHASE!! No Updates!! No CONTACT Number to call!!
Website Contact Us with No RESPOSNE..
PLZ SHARE THE CONTACT NUMBER!!!
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Haodirect
Dear AmiT Sharma,
Thank you for your feedback, and we’re very sorry for the frustration caused by the delay in communication.
After checking, we can confirm that your enquiry has now been responded to, and your order has been successfully delivered. We sincerely apologise that our reply was not as prompt as it should have been, which understandably led to your concerns.
We appreciate your patience and understanding, and we’re continuously working to improve our response times and customer experience.
If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Haodirect
I have bought a few items off of this…
I have bought a few items off of this site and they’ve always offered me back £10 because of their mess up up now I’ve ordered a light called sophisticated light looked very nice on the website however when it arrived it came with no instructions then to be told it’s easy to put up the wiring for it was atrocious and I will be sending it back however they are now asking me to pay for postage for it to be returned this company is a bit week say no more so be careful in what you’re purchasing
27. april 2026
Uopfordret anmeldelse
Besvarelse fra Haodirect
Dear Ivan,
Thanks for your review. We’re sorry to hear that you’re not satisfied, but we would like to clarify the situation.
The item you received does not include printed instructions as it is designed for simple assembly, and our team has already provided guidance to support you. Following our communication, you accepted a partial refund as a resolution, and this refund has already been processed.
After this, you informed us that you still found the installation difficult and requested a return. In this case, we have provided you with the return address and explained that return shipping costs are the customer’s responsibility when the item is not faulty.
We also offered further assistance, including step-by-step guidance and the option for you to share a video so we could better support you with the installation, but we have not yet received this.
We remain willing to help and support you, and we encourage you to contact us so we can assist you further.
Best regards,
Haodirect
What a complete disaster
What a complete disaster for me having ordered from HAO.
As my order had not arrived, I had to chase the courier to find out where the order was and found out that they had delivered the item to the wrong house in the wrong town.
The courier did recover the item and eventually delivered it to me but when I opened the package part of the garden screening was dented and in other areas, some of the screening slats were clearly broken. I sent photos of the damage to HAO and asked for either a full refund or a replacement on more than one occasion.
During the time of chasing delivery of the item, on one occasion HAO asked me to check next door to see if it had arrived there even though it had been delivered to the wrong address in the wrong town.
I tried to reach a resolution which was time consuming - many emails back and forth and waiting 24 hours each time for a response.
HAO did offer initially a £20 partial refund to keep the faulty item but eventually offered a replacement if I returned the item. Really? I was so fed up with the poor communication, I opted for a £40 refund. HAO will naturally have their version of events that may suit them but my version is correct.
I would definitely not use them again. I suppose if the order arrives undamaged, happy days. But if there is an issue, don't expect a positive experience with their customer service.It was a bad experience for me and I found the communication to be extremely poor.
26. marts 2026
Besvarelse fra Haodirect
Dear ASW,
We’re sorry to hear that you feel this way and appreciate you taking the time to share your feedback.
We’d like to clarify the situation to ensure a fair and accurate understanding of what happened. Your order was initially misdelivered by the courier (DX), which we understand was frustrating. As soon as this was brought to our attention, we worked with the courier to have the parcel redirected and successfully delivered to the correct address.
Regarding the condition of the item (PVC Garden Fence Privacy Screen), we understand there were some creases reported. In response, we first offered a goodwill partial refund, and when you requested a higher amount, we continued to accommodate your requests.
At no point were you required to return the item, as we aimed to resolve this as quickly and conveniently as possible for you. We also offered alternative resolutions, including a replacement or full refund, should you have preferred.
We’re sorry if our response time did not meet your expectations. We aim to reply within 24 hours, although there may occasionally be slight delays due to weekends or holidays.
We believe we made every effort to resolve this matter in line with your requests, and we’re glad that a resolution was reached.
Thank you for your feedback.
Best regards,
Haodirect
good value for money on their products
26. marts 2026
Besvarelse fra Haodirect
Dear Agnes Balloch，
Thank you for your feedback!
We’re really glad to hear you found our products to be good value for money. Your support means a lot to us, and we hope to serve you again in the future.
Best regards,
Haodirect
Besvarelse fra Haodirect
Dear customer,
Thank you for your wonderful feedback! We're so glad you’re enjoying the product and found great value in both our pricing and service. It means a lot to our team — we truly appreciate your support and look forward to serving you again!
Best regards,
Haodirect
Brought an item a month ago
Brought an item a month ago, it wasn’t cheap! Never received it and haodirect has never responded to my emails. Evri have contacted me to inform me that the item was damaged in transit and that is why I have not received it, emailed haodirect again and they have still not responded to me. Going to have to raise the issue with trading standards as it’s been 28 days with not response! I do not recommend purchasing from this company.
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra Haodirect
Dear Joanne Linda Buckley,
We’re really sorry to hear about your experience and the frustration this has caused. This is certainly not the level of service we aim to provide.
We have carefully checked our system but were unable to locate an order under the name “Joanne Linda Buckley”. It’s possible the order was placed under a different name, email address, or order reference.
We’d really like to investigate this for you as a priority and get it resolved as quickly as possible. Could you please contact us directly with your order number or the details used to place the order?
We take situations like this very seriously and are here to help.
Best regards,
Haodirect
Fab experience from start to finish
26. marts 2026
Besvarelse fra Haodirect
Dear Mary Davidson,
Thank you so much for your kind words! We’re delighted to hear you had a fab experience from start to finish.
We truly appreciate your support and hope to serve you again soon!
Best regards,
Haodirect
Great service and product
First off great price, have brought similar units for much higher. Secondly arrived in two days, much quicker than i anticipated. The heater itself is really good quality and was doubled packaged so arrived with no issues.
Another big point for me was the customer service, this was exceptional. Actually having an email conversation with a human being who understood my issue and went way and above of what i expected.
Honestly would highly recommend to everyone.
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra Haodirect
Dear IronMonkey,
Thank you so much for your amazing feedback!
We’re delighted to hear that you’re happy with the price, speedy delivery, and the quality of the heater. It’s wonderful to know that our customer service exceeded your expectations — we always aim to provide real, helpful support.
Your recommendation means a lot to us, and we really appreciate your support!
Best regards,
Haodirect
Made well giving accurate measurements
Made well giving accurate measurements. Only needed legs assembling on arrival but Alan key provided and full instructions. Very pleased with a quick delivery as well.
25. marts 2026
Besvarelse fra Haodirect
Dear Sandra,
Thank you for your kind review!
We’re thrilled to hear that the product met your expectations, was easy to assemble, and that delivery was quick. It’s great to know the instructions and Allen key made assembly straightforward.
We really appreciate your support and hope you enjoy your new purchase!
Best regards,
Haodirect
Excellent service definitely would recommend
Excellent service and communication, product as described, arrived when expected and such a good price.
25. marts 2026
Besvarelse fra Haodirect
Dear Denise,
Thank you for your wonderful feedback!
We’re delighted to hear you were happy with our service, communication, and that the product arrived as expected. It’s great to know you found it to be such good value as well.
We really appreciate your support!
Best regards,
Haodirect
Good Product & Helpful, Friendly Staff
The product is good and all your staff I comtacted were very helpful. Only problem was I waited in all day for the delivery to arrive on the given day and it arrived the following day. However, the delivery was free.
25. marts 2026
Besvarelse fra Haodirect
Dear David Fraser,
Thank you for your kind feedback!
We’re really pleased to hear that you’re happy with the product and that our team was helpful throughout your experience. We’re sorry for the delivery delay and understand how inconvenient that must have been, even with free delivery.
Your patience and understanding are truly appreciated, and we hope you enjoy your purchase!
Best regards,
Haodirect
Quick delivery poor item .
Give a 3 star delivery quick ,
gate is every poor light weight chinese material had to build up with wood at the back to give it weight so doesn't get blown away it weights about 5kg to 10 kg what isn't good for a gate .
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Haodirect
Dear Lucas Plunkett,
We’re glad to hear that you were satisfied with the quick delivery. However, we’re sorry to learn that the gate did not meet your expectations in terms of weight and quality.
We’ve carefully checked our system but were unable to locate an order under the name “Lucas Plunkett.” It’s possible the order was placed under a different name or email address. We’d really like to look into this further and help resolve your concerns. If you need, please contact our customer support team with your order details so we can assist you further.
We appreciate your feedback, as it helps us improve our products and services, and we hope to have the opportunity to put things right.
Best regards,
Haodirect
returns
you do not want returns and you do not want the hassle of a return.
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra Haodirect
Dear Sylvia Mildwater,
Thank you for your feedback.
We would like to clarify that we do support returns and aim to provide customers with flexible options. In your case, after you mentioned that the product size did not meet your expectations, alongside a goodwill discount option, a return and refund solution was also provided.
After reviewing the communication, we can confirm that you chose to accept the discount and keep the product.
We regret any misunderstanding and remain committed to providing support and fair resolutions to our customers.
Kind regards,
Haodirect
Faulty product, missing parts but my problem....
Order number DUX052182328 as you won't be able to find someone called yougotasmellywhat....Jokers
Bought a garden swing chair through Debenhams market place.
The product looked as though it had been sent out and returned to several people before it came to me.
Was not machined correctly so could not be assembled and had a leg missing.
H&O requested an image of the missing part ....... And a video showing the product could not be put together. They have said they have not been able to view it. It's had nearly 500 views on YouTube.....
Clearly wants to make life as difficult as possible for customers as they do not want to refund for faulty products.
In my opinion this company is a con so stay well clear. I am more than happy to go through small claims court if I need to. Which will incur legal costs. Plus I enjoy a day out at court, 'Your Honour!'
Avoid this firm at all costs!
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Haodirect
Dear customer,
We’re very sorry to hear about your experience and sincerely apologise for the frustration caused. This is certainly not the level of service we aim to provide.
Thank you for now providing your order number (DUX052182328), which has helped us locate your case. When we initially received your message via the marketplace platform, no images or video attachments were visible on our side, so we were unfortunately unable to properly assess the issue at that time.
We have only just received your video link from the platform, and our team is currently reviewing it as a priority. Once this has been assessed, we will work with you to resolve the matter as quickly as possible.
As a retailer on the platform, we do not have your email information. Please note that communication via the marketplace can sometimes be delayed or incomplete. To help us assist you more efficiently and avoid further delays, we would kindly recommend contacting us directly at dbhcustomerservice@haodirect.co.uk
with your order details.
We take all product quality concerns seriously and are committed to reaching a fair and prompt resolution for you. Thank you for your patience while we look into this.
Best regards,
Haodirect
Besvarelse fra Haodirect
Dear Ms Bassett,
Thank you very much for your kind review! We’re really pleased to hear that your order arrived quickly and in good condition.
We always do our best to ensure our products are carefully packaged and delivered as promptly as possible, so it’s great to know this was your experience.
We truly appreciate your support and hope you enjoy your purchase. If you ever need anything else, we’ll be very happy to help!
Best regards,
Haodirect
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.