A smart modern appliance that updates our lounge giving a lovely modern focal point with plenty of options to suit your mood or taste. Easy to operate. Great delivery time and well packaged and a 3... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I would highly recommend smallbee The range of products, their service value for money and quality. I have to tick all these boxes. We are over the moon with our fireplace thank you very much for gre... Se mere
Virksomheden har svaret
I ordered it on Friday and it was delivered on Tuesday. Very good communication for the delivery. The fire works well and it was a very reasonable price. I ordered 50 inch 3 in 1 electric fire w... Se mere
Virksomheden har svaret
DO NOT BUY THEIR PRODUCTS FROM OTHER RETAILERS, ONLY DIRECT. They offer zero support for THEIR products if bought from other companies. Our remote was accidentally thrown out during installa... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Smallbee, where innovation, comfort, and style come to life in every electric fireplace, garden cooker, heater, and fan lamp we craft. Established in 2006 in the heart of the UK, we're dedicated to transforming your home and garden into a haven of warmth and elegance.
Kontaktoplysninger
Storbritannien
- service@smallbee.co.uk
- smallbee.co.uk
4,5
Fremragende
284 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent Customer Service.
I purchased an electric fire for my media wall but realised it was too big before it had been dispatched. It was too late to cancel my order, so ordered the correct size and contacted customer service to arrange a return. The courier company was terrible and it took 3 weeks for them to collect my order but the customer support from Smallbee has been excellent. They have responded to every query and followed up on everything that I’ve needed them to. Customer service is always key in online transactions and Smallbee are doing a great job at this.
27. december 2025
Uopfordret anmeldelse
Besvarelse fra smallbee.co.uk
Dear Alia Zakir,
Thank you so much for taking the time to share your experience and for your kind words about our customer service.
We’re really sorry for the inconvenience caused by the courier delay, and we completely understand how frustrating that must have been. While the collection took longer than expected, we’re very pleased to hear that our support team was able to assist you promptly and follow up on everything you needed.
At Smallbee, we truly believe that good customer service is essential, especially with online purchases, and your feedback means a great deal to us.
Thank you again for your patience and support — we’re always here if you need any further help.
Best Regards,
Smallbee
Smallbee have been amazing from start…
Smallbee have been amazing from start to delivery. We had issues with their original courier but Smallbee helped resolve it quickly and we received our package.
9. januar 2026
Besvarelse fra smallbee.co.uk
Dear Mr Alan Newton,
Thank you so much for your kind feedback!
We’re really glad to hear that everything worked out in the end and that we were able to resolve the courier issue quickly for you.
Your patience and understanding mean a lot to us. If you need any help in the future, please don’t hesitate to get in touch. Enjoy your purchase!
Best Regards,
Smallbee
Very pleased
Our electric fireplace arrived in few days. It was well packed and delivered.
It is super easy to install and looks beautiful in our home. You see all the imitation fireplaces looking pathetic but this one has a good “flame”, many options to chose, timer etc.
9. januar 2026
Besvarelse fra smallbee.co.uk
Dear Andrea S,
Thank you so much for taking the time to share your feedback!
We’re delighted to hear that your electric fireplace arrived quickly, was easy to install, and looks beautiful in your home. It’s especially great to know you’re happy with the flame effect and the different features.
Enjoy the warmth and ambience, and thank you again for choosing us!
Best Regards,
Smallbee
So pleased with my fire
So pleased with my fire. Excellent value for money . Quick delivery and kept informed of delivery
6. januar 2026
Besvarelse fra smallbee.co.uk
Dear Alan Wells,
Thank you very much for your lovely feedback! We’re delighted to hear that you’re pleased with your fire and found it to be excellent value for money. It’s also great to know the delivery was quick and well communicated. Enjoy your purchase, and please don’t hesitate to contact us if you need any assistance in the future.
Best Regards,
Smallbee
Besvarelse fra smallbee.co.uk
Dear Paula,
We really appreciate your kind words! It’s great to hear that your order arrived quickly and that you’re happy with the product. Enjoy, and we hope to serve you again soon!
Best Regards,
Smallbee
The whole process and quality of goods…
The whole process and quality of goods was excellent
29. december 2025
Besvarelse fra smallbee.co.uk
Dear Centaurus Furniture,
Thank you very much for your kind feedback! We’re delighted to hear that you were happy with both the overall process and the quality of the goods. Your support truly means a lot to us. We look forward to serving you again in the future.
Best Regards,
Smallbee
Great company
Had problem with fire, contacted company fantastic customer service dealt with the issue straight away would definitely recommend this company
29. november 2025
Besvarelse fra smallbee.co.uk
Dear Marisa,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations.
If you experience any issues with noise or heating performance, we kindly encourage you to contact our customer service team directly. We are always happy to review the situation and offer assistance or solutions where possible.
Please feel free to reach out to us via email, and we’ll be glad to help.
Best Regards,
Smallbee
Unreliable and you can’t talk to anyone.
Placed an order for a media wall fire on Nov 18th, 2 items received cracked into DX’s delivery depot resulted in my media wall build having to be cancelled which was booked months earlier for Dec 5th. All in all terrible from start to finish. Sent them multiple emails over the course of 3 weeks asking for someone to please call me and not email. They won’t. Just send you another email the following day.
19. november 2025
Besvarelse fra smallbee.co.uk
Dear Saffy Yousaf,
We’re truly sorry to hear about your experience and understand how frustrating this situation must have been.
Unfortunately, two items were damaged while in transit and held at the courier’s delivery depot, which regrettably caused delays beyond our control. We fully appreciate the inconvenience this caused and how it impacted your planned installation.
Regarding communication, we apologise for any frustration caused. At present, our customer support is handled via email only, and we’re sorry if this was not made clear to you earlier. While we don’t offer phone support, our team aims to respond as quickly and clearly as possible via email so that all queries can be properly tracked and resolved.
We sincerely regret that this experience fell short of expectations and appreciate you taking the time to share your feedback.
Best Regards,
Smallbee
Amazing fireplace
Amazing fireplace, looks great in situ. Fabulous value for money and customer service was great when I thought I’d lost the remote. Polite, fast and friendly. Can’t fault you guys!
26. november 2025
Besvarelse fra smallbee.co.uk
Dear Helen Danute Jane Snowball,
Thank you so much for your kind words! We’re thrilled to hear that you love your fireplace and that our customer service met your expectations. Your feedback means a lot to us, and we truly appreciate your support. If you ever need anything else, don’t hesitate to reach out. Enjoy your new fireplace!
Best Regards,
Smallbee
Quality goods delivered on time very…
Quality goods delivered on time very satisfied
24. november 2025
Besvarelse fra smallbee.co.uk
Dear Eresa Drake,
Thank you for taking the time to leave a review. We’re glad everything arrived on time and met your expectations. We look forward to serving you again in the future.
Best Regards,
Smallbee
Smallbee 50 inch media wall elec fire
Great delivery schedule and arrival, great product, great value for money. Sits lovely in our newly built media wall.
30. november 2025
Besvarelse fra smallbee.co.uk
Dear John Conway,
Thank you so much for your wonderful feedback!
We’re delighted to hear that the delivery went smoothly and that you’re happy with the product and its value for money. It’s great to know it fits perfectly in your newly built media wall. We look forward to welcoming you back again in the future.
Best Regards,
Smallbee
Besvarelse fra smallbee.co.uk
Dear Gemma Strong,
Thank you for your feedback!
We’re pleased to hear your order arrived quickly and that you’re happy with the product. We hope to serve you again soon.
Best Regards,
Smallbee
Besvarelse fra smallbee.co.uk
Dear Ian H,
Thanks so much for your kind words — we’re pleased you’re happy with the fire and would be happy to assist you again anytime.
Best Regards,
Smallbee
Excellent after sales service
My order was damaged in transit which was instantly returned to smallbee by the courier,from start to finish smallbee customer service was excellent from updates to a quick resolution….fabulous!
28. november 2025
Besvarelse fra smallbee.co.uk
Dear Mr Frederick Stanbridge,
Thank you so much for your kind feedback!
We’re really sorry your order was damaged in transit, but we’re glad our customer service could support you promptly and resolve the issue quickly.
Your satisfaction means a lot to us, and we look forward to welcoming you back again in the future.
Best Regards,
Smallbee
Besvarelse fra smallbee.co.uk
Dear Neil Hawksworth,
Thank you for taking the time to leave a review. We’re pleased to know you’re satisfied with the product quality and delivery. Enjoy your purchase!
Best Regards,
Smallbee
Great item fast delivery 🚚
24. november 2025
Besvarelse fra smallbee.co.uk
Dear Alan,
Thank you so much for your kind feedback! We’re thrilled to hear that you’re happy with the item and the fast delivery. If you ever need anything, we’re always here to help!
Best Regards,
Smallbee
It was OK
It was OK, thanks. I don't know how good it works yet, I have not opened the box yet.
21. november 2025
Besvarelse fra smallbee.co.uk
Dear Barry Shellis,
Thank you for your feedback! We’re glad to hear everything is okay so far. Whenever you get a chance to open the box and try the product, please feel free to let us know if you have any questions — we’ll be more than happy to help!
Best Regards,
Smallbee
Quick delivery
Quick delivery. Only downside is that the package was left outside my house and anyone could have taken it.
17. november 2025
Besvarelse fra smallbee.co.uk
Dear Mark Walker,
Thank you for your feedback, and we’re really glad to hear your delivery was quick.
We’re very sorry to learn that the parcel was left outside your property. This is not the delivery experience we want for our customers. We will report this to our courier to prevent it from happening again.
If there’s anything we can assist you with, please feel free to contact us at service@smallbee.co.uk, and we’ll be happy to help.
Best Regards,
Smallbee
Wonderful service
Wonderful service. Love the fire i purchased & so beautiful to look at.
Easy installation.
29. august 2025
Besvarelse fra smallbee.co.uk
Dear Lesley Davies,
Thank you so much for your wonderful feedback! We’re delighted to hear that you love your fire and found the installation easy. Your kind words truly mean a lot to us.
We look forward to welcoming you back again in the future!
Best Regards,
Smallbee
Useless!!!
Useless. Waste of time .
It took me 6h to assemble it, timberframe takes 2h with 1/3 o cost. Ordered that thinking of time saving. 100s of screws to assemble, every aluminium piece covered with protective foil. What a waste of time.
26. november 2025
Uopfordret anmeldelse
Besvarelse fra smallbee.co.uk
Dear Marek,
Thank you for your feedback, and we’re very sorry to hear about your experience.
We tried to locate your order using the information provided but were unable to find it. Could you please contact us at service@smallbee.co.uk with your order number? We’ll be happy to look into this for you and provide further assistance.
Thank you again for taking the time to share your comments.
Best Regards,
Smallbee
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.