SLLAC Anmeldelser 458

I ordered two pairs of prescription glasses from SLLAC with express shipping and was promised delivery by July 11, 2025. The package got stuck in customs. FedEx called me on July 7, but I missed the call. They then emailed me on July 8 asking if the lenses were prescription, and I replied within two hours. Despite this prompt response, the package was never delivered, and without any further contact or warning, it was returned to the sender
When I requested a full refund, SLLAC refused, claiming the glasses were “customized” and couldn’t be resold. They offered only a 50% refund (excluding shipping) or asked me to wait even longer for a possible resend. This feels unfair given that the product never reached me and I complied promptly with customs.
To make matters worse, they were not honest about the package’s status — initially saying it had returned to their country, only to later admit it hadn’t arrived yet. When I asked for an updated delivery date, they ignored me for over a day and then gave vague, inconsistent answers.
Overall, I’m extremely frustrated with their poor communication, lack of accountability, and disregard for customers. After exhausting all attempts to resolve this directly with SLLAC, I have initiated a chargeback through my bank to recover my money. It’s disappointing to have to take this step, but their refusal to provide a fair refund left me no choice. I won’t use SLLAC again and would caution others, especially for international orders, to be very careful.

Stands by their product.

The fruity is my first time to try large frames in my life, it looks perfect, but I need some time to get adapted to.

The samual glasses is just the thing I want. Love them!

sllac is the best place to go, I've bought 6 pairs till now and no issues with them! Very pleased.

Love my new blue blocker glasses, perfect for work!

I wait for 15 days to get my glasses, the frame and nose pads are exactly as I want. Bravo!

I get new glasses yearly for my changing vision. It's easy to just upload my prescription, and being able to return them if I don't like them reduces the stress. I don't have to worry so much about styles and prices now.

The price is very manageable for me. When the first package didn't arrive, they placed a new order for me the same day without extra charges - good service.

Their quality seems comparable to my LensCrafters glasses right now, but they cost less. Production and shipping were also faster, giving me more choices for the same budget.

Since my eyes are sensitive, I bought two lens types. When I went to return on pair, they offered to remake the lenses at a 50% discount instead - quite a surprise! The new lenses work great, and I get to keep both frames.

Green's my favorite color, and this frame makes my face look smaller. The frame is also inexpensive, lightweight, and sturdy - it even survived an accidental drop off the table without visible damage.

This was my first time buying glasses online and it changed my view completely. I was surprised by the good service and quality. It feels great and I'll continue getting my glasses from them.

These are the coolest glasses I've bought: photochromic lenses at a favorable price. I don't need separate sunglasses now. They change color in about ten seconds - planning to get the blue lens next.

These cat-eye glasses make me look cute! The shape and color are just right and I've received many compliments on them.

I bought three pairs and returned one. The refund came through the day after I sent the glasses back, which was unbelievably fast. I could order another pair straight away.

So affordable! Even with my strong prescription, the price didn't change. They showed me all the lens prices clearly, letting me choose what suited me best - lots of options.

The delivery speed was surprising, just one week! After getting them, I wasn't keep on the color, but the customer service responded quickly when I asked about it.