SLLAC Anmeldelser 458

TrustScore 4 ud af 5

4,0

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Dream experience. Package arrived earlier than expected, glasses look just as they did online, and amazing price point. I used to buy from Warby Parker, but the quality genuinely seems better as wel... Se mere

Bedømt til 3 ud af 5 stjerner

After a crappy experience ordering there was an issue with brown tint shortage? And finally the pair i got after 3 months was acceptable. I've since tried to order another in the style I usually get... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Super cute sunglasses for my 4 year old who wanted a little razzle dazzle. I felt confident while ordering since there was a spot to upload her actual prescription- takes a little guesswork off of me.... Se mere

Bedømt til 3 ud af 5 stjerner

Glasses stated as light weight was not expecting very thin plastic, the quality isn't great but if you want affordable these are it. They Offered 50% refund, shipping and handling has to be done by my... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Brillegrossist

Skrevet af virksomheden

Sllac offers a variety of both high-quality designer and daily use with a wide-range of styles starting from $6 with full lens options.After we cut off a lot middle chanins, you can get favorite glasses with 30% of costco's price. If shopping by mistake, you can get free exchange or free return in 14 days without any reason, including full refund option. If there is quality issue in Sllac lenses , we not only offer free exchange, also offer one more price compensation for you. From the comfort of home, buying glasses online has never been so easier. With our virtual try on technology, simple navigation and risk-free policy, your new glasses are a click away. And the best part — that moment the glasses arrive at your doorstep! We are expert in eyeglasses, optician field, we will try our best satisfy your needs, as a new brand online, we will appreciate if you can share your buying experience. You are also welcome to contact us if you have any suggestions or special requirements. Sllac is available both online and offline to anyone anytime.


Kontaktoplysninger

4,0

God

TrustScore 4 ud af 5

458 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 93 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

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Bedømt til 1 ud af 5 stjerner

Great frame with window glass script?

Shipping time was okay. The frames are beautiful and fit great.
The lenses are awful and I am unable to make out any kind of surfacing or cutting. It seems they have no prescription specifications at all.
After being questioned if I had entered the right prescription (???) they are being returned and on the way back right now. I have been offered a full refund, but I am out return shipping cost and still don't have the pair of glasses I was hoping for.
I don't know if I want to trust enough to reorder.
I am disappointed to say the least.

6. maj 2026
Uopfordret anmeldelse
SLLAC-logo

Besvarelse fra SLLAC

We’re very sorry to hear about your experience and completely understand your disappointment. We’re glad you liked the frames, but prescription accuracy is extremely important to us, and this is not the experience we want for our customers.

When reviewing prescription concerns, we may ask customers to confirm the submitted prescription details as part of our troubleshooting process, but we apologize if this came across the wrong way. We appreciate you returning the glasses so we can further inspect the lenses, and we’re glad we were able to arrange a full refund for you.

Your feedback has been shared with our team, and we truly appreciate you giving us a chance. We understand your hesitation about reordering and are sorry we let you down in this case.

Bedømt til 1 ud af 5 stjerner

First off I wanna say I wanted to like…

First off I wanna say I wanted to like this company so bad they do have a lot of cute looking frames on the website one of the first struggles that I’ve had is their customer service is extremely slow often taking two days to get back to me with a simple question.
Secondly, they do not have a try on feature like other online glasses companies do making it extremely hard to pick out a frame. I ordered two frames in which did not fit my face however I sent them back for an exchange, as my options were full amount store, credit or 50% money back I wanted to try some other frames cause there were so many cute ones to pick from. I used the measurements from the glasses that didn’t work out as well as my old pair at home and analyzed every frame that might fit my face and made spreadsheets, etc. used ChatGPT also to pick out the right color in shape. This took me over a week to analyze the next two pairs that I ordered. I was so excited for, but they did not fit at all nor did one of the frames look anything like what was advertised I was obviously pretty upset as I put a lot of work into picking out another frame. They said I could not get a refund or store credit on on these two I am upset and would even take 50% store credit so I could get one good pair of glasses how can you expect somebody to get it right even on the second time without trying these frames on and not offer some kind of exchange it seems unfair to me and all I want is someone to speak with me but they will not respond to any emails.
Do not order from this company go to any other company.

2. maj 2026
Uopfordret anmeldelse
SLLAC-logo

Besvarelse fra SLLAC

We’re truly sorry to hear about your experience and appreciate the time you took to share such detailed feedback. We understand how frustrating it must have been to go through multiple exchanges and still not find the right fit, especially after putting so much effort into researching frame sizes and styles.

While we do provide frame measurements and a return policy to help customers shop online more confidently, we understand that fit and appearance can still vary from person to person. We also apologize for the delays in communication and understand how disappointing that experience felt.

Your feedback regarding customer service response times, frame presentation, and exchange flexibility has been shared with our team as we continue improving our website and shopping experience. We genuinely appreciate you giving us multiple chances, and we’re sorry we did not meet your expectations in this case.

Bedømt til 5 ud af 5 stjerner

Well constructed with a high end feel

I wasn’t sure what to expect from these as they looked huge, but the reviews were so good I gave them a try and I don’t regret it. They fit really nicely even though I have a relatively small head. They are really well constructed, and look high end. The metal detail on the end of the rims is unique and makes them look really put together and fashionable and not even a little clownish like I had feared. I wanted to lean into the big glasses trend and these were a fantastic pick for that.

22. april 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I took a chance!

I took a chance with my new Parker-r glasses and so glad I did! I was pleasantly surprised by the quality and the prescription matched to a t! I also cannot complain about the price point as well! I would recommend them to anyone! The only downside to the purchase was the shipping time, it seemed kind of long considering they came from Beijing but in reality that’s with any glasses so I can’t complain too much! I would purchase from sllac again!

24. marts 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

We love the glasses we purchased here…

We love the glasses we purchased here for my 7 year old daughter. These glasses are top quality and beautiful. They fit my 7 year old face perfectly. She loves the style and color. The customer services was also very good. I definitely recommend getting glasses from SLLAC. I will be repurchasing again, and again. Thank you for your amazing, unique, trendy glasses, and great customer support.

8. april 2026
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Hit or miss

You get what you pay for.
I was disappointed that I didn’t like the frames I ordered or the exchange pair. My first pair I bought there was good so I tried the store again.
The lenses were made spot on with my progressive prescription.
I personally am not going to take another chance ordering here again but I would recommend because of the lens and the glasses arrived in a reasonable amount of time.

13. april 2026
Uopfordret anmeldelse
SLLAC-logo

Besvarelse fra SLLAC

Thank you for your honest feedback and for giving us another try. We’re glad to hear the lenses were accurate and met your progressive prescription needs, but we’re sorry the frame styles didn’t meet your expectations, even after the exchange.

We truly appreciate your recommendation and will continue working to improve our frame quality and consistency. We also release new arrivals every month—if you’re looking for new styles or inspiration in the future, we’ll be glad to support you further.

Bedømt til 5 ud af 5 stjerner

Customer service was prompt and…

Customer service was prompt and excellent. I ordered the wrong frames and emailed when I realized my mistake. They were very quick to respond with issue all fixed! My daughter LOVES her frames and we plan to order more.

1. april 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great refund service

I ordered 2 pairs of glasses from them but they arrived broken which was upsetting, however, they’re processing a full refund to me and offered to reship them free of charge.

2. april 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I would avoid if I were you, I wish I had.

I paid $25 for expedited shipping and it took them two weeks to get my non-prescription frames to my house. I asked them to refund the shipping since the timeline did not honor what I paid, for they refused saying that expedited shipping timelines are not guaranteed. On top of that, the glasses I received did not look like the ones I ordered. They had some differences and were very poor quality. With that said, I believe that you get what you pay for but in this case, I certainly didn’t even get what I paid for it with $25 expedited shipping. I do not recommend purchasing from here. Their customer service is absolutely frustrating.

23. marts 2026
Uopfordret anmeldelse
SLLAC-logo

Besvarelse fra SLLAC

We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback.

Regarding the shipping delay, your order was placed during the Lunar New Year holiday period. During this time, shipping carriers and logistics partners may experience temporary slowdowns, which can extend delivery timelines. This notice was included in the order confirmation email, but we completely understand how frustrating this can be — especially when expedited shipping was selected.

We also sincerely apologize for your concerns about the frame appearance and quality, as this is not the standard we aim to deliver.

We would really appreciate the opportunity to make this right. Please contact our support team with your order details and photos of the item received so we can review the issue and provide a suitable solution.

Thank you again for your feedback — it helps us improve our service and customer experience.

Bedømt til 1 ud af 5 stjerner

Don't use SLLAC!

Don't use SLLAC!! I purchased from them a few years back and didn't realize for about 6 months that they had the wrong prescription on one side (my eyes were compensating, so I didn't notice).

29. januar 2025
Uopfordret anmeldelse
SLLAC-logo

Besvarelse fra SLLAC

Hi there, we’re really sorry to hear about your experience and appreciate you sharing this. Prescription accuracy is very important to us, and all lenses are made based on the prescription provided and checked before shipping. We understand how something like this could go unnoticed at first, especially if your eyes were compensating. Even though this order was from some time ago, we’d still be happy to take a look—please reach out to us with your order details so we can review it and see how we can help.

Bedømt til 1 ud af 5 stjerner

Ordered one month ago and glasses still not reshipped

I ordered eyeglasses one month ago and have not received them. Delivery to my apartment building apparently failed twice (I was home and received no notification that they’d tried delivering them). The tracker said they were being returned to sender. I wrote to Sllac, and they said the package would be redelivered, but I needed to provide a different mailing address. I did so, and they said the glasses would be reshipped, but they haven’t yet - it’s been 16 days since failed delivery. The company is no longer responding to me via email, even when I’ve asked for a refund.

15. november 2025
Uopfordret anmeldelse
SLLAC-logo

Besvarelse fra SLLAC

Hi there, we’re really sorry for the frustrating experience — especially with the delivery attempts and the long wait. That’s definitely not the smooth process we want for you.

We do reship or refund orders when delivery fails, and we want to make sure your case is handled properly. It sounds like something went off track here, and we’d really like to fix it ASAP. Could you please email us again at service@sllac.com with “ATTN: Support Lead” in the subject line? We’ll make sure your reship or refund is taken care of right away.

Thanks for bringing this to our attention — and again, we’re sorry for the trouble.

Bedømt til 1 ud af 5 stjerner

Don’t buy from SLLAC

Don’t buy from SLLAC. They are not transparent about shipping and duties. I was hit with a $20 duty fee months after my purchase and it was never mentioned when I was paying for shipping. Also the glasses are shit quality. They also do not allow for returns. Terrible customer service, they only care about making money

11. november 2025
Uopfordret anmeldelse
SLLAC-logo

Besvarelse fra SLLAC

Hi there, we’re really sorry to hear you had this experience — it’s never what we want for our customers. Duty fees are set by local customs and can vary, but we understand how frustrating unexpected charges can be.

Regarding the glasses and returns: we do offer returns and we want to make sure you’re taken care of. It sounds like something may have gone wrong in your case, and we’d really like to look into it and fix it for you. Please reach out to us at service@sllac.com with your order details so our team can help sort things out. We truly appreciate the feedback and are always working to improve. 💙

Bedømt til 1 ud af 5 stjerner

Bad return policy for online glasses

Bad return policy for online glasses. Offered me a one time store credit to return a pair. I had to pay to send them back. Picked a new pair. The lens were messed up and they told me I couldn't return them because they were purchased with a store credit. Then offered to send me new lens after I emailed them a bunch and said I have to pay for them to ship me the lens. Do not use them.

24. september 2025
Uopfordret anmeldelse
SLLAC-logo

Besvarelse fra SLLAC

Hi there, we’re really sorry to hear this! That’s definitely not the experience we want for you. Please reach out to us at support@sllac.com with your order details — our team will do our best to make things right.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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