Sitters has taken 21 payments from me of approx. £14-15 since 2021 and I haven’t used them. I would like this money back please as I haven’t authorised these payments.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Peace of mind for parents being able to see prospective babysitters prev experience, DBS checks and parent reviews. Easy to sign up and request a babysitter. Requested in the evening for a babysitter... Se mere
Virksomheden har svaret
We had a fantastic experience with Sitters.co.uk. The service was reliable, professional, and made finding a trustworthy babysitter so easy. Our sitter was warm, punctual, and great with our children—... Se mere
Virksomheden har svaret
A brilliant company! Knowing that someone has been police checked and being able to see their experience is so reassuring. The flexibility of being able to ask for the number of hours wanted is so... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We've made it our mission to make it easy and safe for families across the UK to access trusted childcare at the touch of a button. You can book daytime childcare, evening babysitting, emergency childminding and hotel childcare online in seconds. Every Sitters childcarer has at least 2 years of professional childcare experience in the UK and is personally selected, checked and referenced by our family, for your family.
Kontaktoplysninger
288 House 1 Aston Way , BH12 4FE, Poole , Storbritannien
- 03330 032888
- enquiries@sitters.co.uk
- sitters.co.uk
4,3
Fremragende
709 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The new platform is awful
The new platform is awful. It matches us with the sitter on the not for us list so I cancelled it because I really don’t that sitter. But I have to pay £5 per cancellation. Then I made a new booking and they forced me to match with a sitter who is highly expensive so I have to pay another £5 for cancellation. When I called they apologized for the inconvenience and will refund it but I still don’t get a refund. Terrible service.
6. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Sitters.co.uk
We apologise for the negative experience you've had with our new platform Amy. We understand your frustration with the matching process and the cancellation fees and we're actively working to address these issues - thanks for your patience and understanding. Please don't hesitate to contact our customer support team if you have any further questions or concerns.
Besvarelse fra Sitters.co.uk
Thank you for the 5 star review 💙
Great Experience for our 2 and 4 yr. Olds!
Our family used this service while visiting London and we couldn’t recommend it enough. The process was incredibly easy and we were always paired with an amazing sitter very soon following our requests - and we had a couple last minute ones too! Everyone that watched our two kids was amazing.
23. september 2024
Besvarelse fra Sitters.co.uk
Hi Tiffany. We really appreciate you taking the time to leave us a review, and are so pleased that you were so happy with our service and the lovely sitters you met during your stay.
Good Service
Really prompt responses and found baby sitters quickly even though it was last minute.
24. august 2024
Besvarelse fra Sitters.co.uk
Thanks for the feedback!! We are so pleased that we could help out at short notice. Thank you for choosing sitters.co.uk
Sitters is great value
Sitters is great value, and has a good number of qualified, lovely, sitters, even where we are, which isn't the busiest place!
25. august 2024
Besvarelse fra Sitters.co.uk
Thank you so much for your review. It is wonderful to hear about the lovely sitters that you have had, and your positive experience with our service.
Always a positive experience
Always a positive experience. Excellent communication and service.
19. august 2024
Besvarelse fra Sitters.co.uk
Thank you for the 5 stars. We are delighted to hear how happy you have been with our service.
After joining
After joining, I received a welcome phone call by a person who was extremely friendly and helpful.
25. juli 2024
Besvarelse fra Sitters.co.uk
Thank you for the 5 star review, Gabriela. Your kind words are appreciated, and we are always grateful for feedback from our customers.
Brilliant experience and very easy to…
Brilliant experience and very easy to use. Oir first sitter was found within hours and we were very happy with her service.
22. juli 2024
Besvarelse fra Sitters.co.uk
Hi Paul - thank you for your review. We are very pleased to hear how impressed you were with our service, and your lovely sitter.
Besvarelse fra Sitters.co.uk
Thank you for the 5 star review. We make every effort to provide an easy to use and professional service for our families.
Besvarelse fra Sitters.co.uk
We’re so pleased to hear you found our customer care fantastic and we were able to promptly meet your childcare request. Thank you for your feedback!
Non transparent fees
Non transparent fees, not giving me telephone number apart from a line they don’t answer and ask to leave a message and don’t answer online query.
1. juli 2024
Uopfordret anmeldelse
Besvarelse fra Sitters.co.uk
We are sorry to hear that you are not happy with the service. All charges can be seen under the 'Costs' section of your online account, but if you would like to discuss this further please contact us by email at enquiries@sitters.co.uk
Besvarelse fra Sitters.co.uk
Hi Daniela, thanks for taking the time to leave feedback - we love to hear from families using the Sitters service.
Great site
Easy to use website and booking process.
Good to get confirmation via email and text.
18. juni 2024
Besvarelse fra Sitters.co.uk
Thank you for your kind words. We strive to make our website and booking process as easy to use as possible. We're glad to hear you appreciated the email and text confirmations.
A great service
A great service. All the sitters we've had so far have quickly got on well with the kids. The rates are very reasonable given the experience they have
10. juni 2024
Besvarelse fra Sitters.co.uk
Thank you for your review, Eleanor. It's great to hear that your children have been so happy with the sitters they have met.
Sneaky underhand payment methods
Sneaky.
Charge you. Not every month for you to notice but every 3.
No receipts
No emails to say payments are coming up
Nothing
Except depleting your bank account little by little and hoping you don’t notice.
Shame on these tactics being used in 2024.
15. juni 2024
Uopfordret anmeldelse
Besvarelse fra Sitters.co.uk
Hello Gemma - thank you for your review. As per our terms and conditions, your membership does automatically renew every 90 days until we are notified otherwise. If you would like to discuss this further, please contact us at enquiries@sitters.co.uk.
Excellent experienced
Excellent experience
Our experience was great. Sitters was able to find us an excellent minder to look after our kids overnight.
I was really impressed because it was an urgent booking barely less than 72hrs.
11. juni 2024
Besvarelse fra Sitters.co.uk
Hello Afeez. It's wonderful to hear how pleased you were with your experience and the excellent sitter you met. We're also delighted that we could assist on short notice.
Sitters is very professional at the…
Sitters is very professional at the same they are comforting . The sitters we have used so far have all been punctual, reached out in advance and are clearly experienced with child work.
6. juni 2024
Besvarelse fra Sitters.co.uk
Thank you for taking the time to share your experience with us. As parents ourselves, we know how important it is to provide parents with peace of mind and confidence in our service. It is also lovely to hear how happy you have been with the sitters you have met.
Took the stress of booking emergency childcare
Peace of mind for parents being able to see prospective babysitters prev experience, DBS checks and parent reviews. Easy to sign up and request a babysitter. Requested in the evening for a babysitter for the next day and got a reply within an hour. Took the stress out of booking emergency childcare.
4. juni 2024
Besvarelse fra Sitters.co.uk
Thank you for the 5 star review, Gemma. At Sitters, our recruitment team is committed to thorough vetting of our babysitters, guaranteeing that only the best professionals are selected to help you. Also lovely to hear we were able to help out at short notice.
The ease to book the sitter and the…
The ease to book the sitter and the service and professionalism
26. maj 2024
Besvarelse fra Sitters.co.uk
Hello Gbolahan. We appreciate you taking the time to leave this lovely review. Our dedicated customer service team do their best to ensure parents are provided a professional and easy to use service from registration onwards.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.