Childcare.co.uk Anmeldelser 6.007

TrustScore 5 ud af 5

4,8

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I feel so grateful to have found a childminder like Sara. Even though my daughter was only with her for two months, the care, warmth, and dedication Sara showed made such a difference. At four... Se mere

Bedømt til 5 ud af 5 stjerner

I pointed her to set herself up on this site shortly after having been put in touch with her by a former keyworker at Mead Preschool whom we approached for holiday babysitting/nannying support recentl... Se mere

Bedømt til 5 ud af 5 stjerner

Great platform. Been with them for 4 years. They do some excellent webinars, straight forward to use, you can easily upload all your documents and chat to care givers with messaging. They also offer i... Se mere

Bedømt til 5 ud af 5 stjerner

Sam has been looking after my 20-month-old daughter for around 8 to 9 months, and she’s been absolutely fantastic. They’ve built a wonderful bond — my little one even learnt to say her name!... Se mere

Virksomhedsoplysninger

  1. Børnepasningsbureau
  2. Deltidsdagpleje

Om Childcare.co.uk

Skrevet af virksomheden

Childcare.co.uk is the the UK's largest online community of parents, childcare providers, tutors and schools with over 3 million members. Visit our website at www.childcare.co.uk or download our free iPhone, iPad or Android mobile apps. For customer support please contact us at www.childcare.co.uk/contact

Childcare.co.uk - the easy way to find local childcare

Skrevet af virksomheden

We're committed to our customers
We've been in business over 15 years and have welcomed over 3 million customers. Our business would be nothing without the support and loyalty of our community of members. If you're not happy with any aspect of our service, then please do get in touch with us directly before leaving a review, in order that we can do everything possible to try and resolve any issues that you may have. You can contact our Customer Support team at www.childcare.co.uk/contact who work 365 days a year and we aim to respond to all support requests the same day.

Customer Support is available 365 days a year

If you've got a problem then we are here to help.

Customer satisfaction is our highest priority. If you aren't happy with any aspect of our service or have a question, then our team are here to help - 365 days a year! For support please contact us anytime at www.childcare.co.uk/contact and we will respond to you very quickly.

Kontaktoplysninger

4,8

Fremragende

TrustScore 5 ud af 5

6 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

How on earth do l ever delete my…

How on earth do l ever delete my account with Childcare.com?
I’ve been trying to stop emails for them for weeks. Please help me Childcare?. I do not want any work from you and l’m getting far too many emails!!!

I’m really surprised that, from your response, you think l am deliberately trying to leave you a false review and that you are accusing me of lying! That is quite an accusation. The fact is that l find Childcare.com a very unsatisfactory way for a teacher to find jobs because, unlike other platforms, you charge the teacher. As you know, l put a bad Review for Childcare.com several weeks ago because l paid £10 to respond to a specific enquiry and that person never contacted me again. I then looked at reviews and, prompted by Childcare’s spiteful and unprofessional tone to another reviewer, l was promoted to leave a review about my bad experience. Because you immediately agreed to refund the £10 l had paid l deleted that bad review. (Which shows my good faith because l did not have to do that!) But since you are again being spiteful, l repeat that this is not a good platform for teachers to advertise on. I have been trying, without success, to delete my account since l left that review! That is about 5 weeks ago. I keep being sent the same job offer which l am not interested in, and l’m absolutely fed up with it.

Your implication that l chose to leave a false review is defamatory to my reputation as a teacher and l ask that you withdraw that accusation or l may consider taking legal action. I am a 62 year old graduate of King’s College, having passed the threshold qualifications for teachers and l have a diploma in special educational needs. I do not, and have never, left a false review. I am, however, infuriated, by how difficult l have found it to get off your platform!

In response to what you have just written.

1. I did NOT imply that you asked me to remove my initial bad Review (which you can confirm l left in February 2026).
I did not remove this review because l had made any false claims. I removed the bad review because, since you had had the decency to refund the £9.99, l felt that the decent response to that gesture was to remove the bad review.

2. Had you, in response to this cry of frustration from a 62 year old teacher, just politely stated that you had deleted my account for me, l would no doubt have also deleted this second bad review.

3. Your unprofessional response has made this far worse. When l stated that l paid £9.99 to get the specific details of an enquiry for Maths tuition in Harrow, l meant that FROM MY POINT OF VIEW this is what l did! Yes, that meant l had one week to go on your platform, but to me that was not the point because l was only really interested in that one enquiry (though l did reach out to other people in that week because, very frustratingly, that person never got back to me.) That is when l realised that Childcare.com is not a good platform for teachers to advertise on and l stand by that judgement.
Whilst l have the time, and l’m tempted, to take this to this directors of your company, l don’t want to be childish, but your team (leaving these emotional responses to bad reviews) need urgent training in how to act in a professional manner.
I don’t intend to respond any further but this whole thread will leave both parents and teachers wondering whether they really want to get involved with Childcare.com

25. april 2026
Uopfordret anmeldelse
Childcare.co.uk-logo

Besvarelse fra Childcare.co.uk

Dear Julia Nutwood

Thank you so much for your review.

It's brilliant to hear that you were receiving lots of emails with work opportunities after you chose to join our service as a tutor.

We don't believe that you have been trying to 'delete your account' for weeks. You have contacted our customer support department a number of times previously and have always received a fast and helpful response.

Most recently, you contacted our customer support team at 22:46 yesterday, Saturday evening, and said:

> I wish to close my account and l’m having trouble doing this. I really don’t want any more emails from you. Please could you delete it for me.

We did reply at 05:49am the following morning (Sunday) to kindly inform you that we had carried out your request.

In the meantime, at 01:11am on Sunday morning, two hours and twenty-five minutes after contacting our support team, you chose to leave a false review.

Such behaviour is very disappointing, especially for a teacher. You were not fair in giving us a reasonable opportunity to respond to your support request.

You waited a few hours, not the 'weeks' you allege.

In any event, you could have closed your account yourself, instantly, at anytime, using our simple, self-service cancellation page at www.childcare.co.uk/cancel

Should you require any further assistance, please contact our team at www.childcare.co.uk/contact where once again you will receive a fast and helpful response.

Best wishes

Childcare.co.uk

__________
Thank you for the update to the review which unfortunately contains a wrath of further false claims for which we are grateful of the opportunity to respond:

1. At no point did you pay '£10 to respond to a specific enquiry'. You paid for one week of premium membership which provided unlimited messaging, phone contacts and many other benefits.

2. You did leave another negative review in February 2026 and at no point did we ask you delete it despite your inference above. You chose to delete the review because after reading our response, you had realised that the claims you had made were false.

Our response at that time is detailed below which is anything but 'unprofessional or spiteful':

_______

We are sorry to hear you haven't had any success so far.

We are a freemium service, so it is possible to access lots of our features without paying anything.

Unlike many other services, once you have found a customer, they are yours to keep and we don't charge any commission fees or booking fees. You can continue to deal direct outside of our platform, if you wish, and retain 100% of your earnings before tax.

You chose to pay £9.99 for one week's membership which allows you to contact as many members as you wish in that period, and unlike other services, students or their parents can also contact you without paying. Superprof also charge students £39 a month which we feel is very high.

It can take more than a week to build a new customer base, but when you are charging £40 per hour, plus an additional £5 for travel, it shouldn't take too long before the return on your investment in our service starts to pay off.

We have identified a number of areas in which your profile could be improved, to portray yourself in a better light and really stand out amongst the 51,000 tutors using our platform that are competing with you. You might like to take look at some other successful tutors on our platform who have great reviews and detailed content on their profiles about themselves and their services.

As you have been disappointed, we have refunded the £9.99 payment you have made and have also added another week of premium membership to your account with our compliments.

Hopefully it won't be too long before you find some wonderful customers and those £40 per hour fees start giving you a good income.
_______

You are of course free to your subjective opinions but is very important to be sure that you communicate the facts. Your behaviour is unacceptable and bizarre.

Bedømt til 5 ud af 5 stjerner

Professional, trustworthy, and genuinely helpful platform for parents

I had a very positive experience using this platform when searching for childcare. The site is easy to navigate, transparent, and provides genuinely helpful information that allows parents to make informed decisions with confidence.
What really stands out is the emphasis on verified profiles and detailed reviews, which makes the process feel safe and trustworthy. The review guidance is clear, fair, and encourages honesty, which benefits both parents and childcare providers. Overall, it is a well‑run platform that genuinely supports parents during an important decision‑making process.

This platform prioritises genuine experiences, clear guidance, and safeguarding, which makes it far more trustworthy than many alternatives. The structured review process helps keep feedback useful, balanced, and relevant.

16. april 2026
Bedømt til 5 ud af 5 stjerner

Jo is an outstanding childminder

Jo is an outstanding childminder. She has looked after our 2 year old at short notice with so much care and thoughtfulness. Jo consistently went above and beyond from the very beginning to make our son feel at home, happy and safe with her at her home. Jo also made us feel very confident that our son was being well looked after and supporting his development. Jo was an excellent communicator with ourselves about how our son was doing on a daily basis and quick to let us know if there were any issues or concerns. Jo puts in an incredible amount of effort into activities for the children to make it personal and engaging for them. It is clear at the end of the day how much son our son has enjoyed his time with Jo. He is always smiling at the end of the day and is talking about her on his way home. We are so grateful that we were lucky enough to have Jo care for our son at such short notice when we were in need of childcare.

27. januar 2026
Bedømt til 5 ud af 5 stjerner

I feel so grateful to have found a…

I feel so grateful to have found a childminder like Sara. Even though my daughter was only with her for two months, the care, warmth, and dedication Sara showed made such a difference.

At four years old, she quickly settled into Sara’s setting and felt safe, happy, and encouraged. In that short time, I could see her confidence grow, and it was clear how much Sara invests in each child’s development and wellbeing.

Sara also brought me great peace of mind as a parent, she was flexible, supportive, and made us feel like part of her extended family.

Thank you, Sara, for the love and care you gave Imani in those precious weeks. It meant so much to both of us.

9. juni 2025
Bedømt til 5 ud af 5 stjerner

Sam has been looking after my… little girl

Sam has been looking after my 20-month-old daughter for around 8 to 9 months, and she’s been absolutely fantastic. They’ve built a wonderful bond — my little one even learnt to say her name!

Sam always greets us warmly each morning for handover and gives me a detailed update at the end of the day. I really appreciate the regular updates and photos throughout the day showing the different activities they do together.

Communication with Sam has been brilliant — she’s always quick to respond to any questions I have. Her home is super clean, well equipped, and a lovely environment for children.

I’m genuinely sad to be moving away because the connection between Sam and my daughter has been so special. I honestly wish I could take her with us!

Overall, Sam has been amazing, and I’d highly recommend her to anyone looking for a caring, reliable, and engaging childminder. 😊

29. oktober 2025
Bedømt til 5 ud af 5 stjerner

I pointed her to set herself up on this…

I pointed her to set herself up on this site shortly after having been put in touch with her by a former keyworker at Mead Preschool whom we approached for holiday babysitting/nannying support recently. I did this having had good experience in the past in sourcing a childminder when we lived near Wimbledon area a few year sago.

10. april 2026
Bedømt til 5 ud af 5 stjerner

The Company is amazing

The Company is amazing!
I am a member with them 10 years and l will highly recommend.
Very well design website where families , Nannie’s or professional people who working in childcare industry looking employment.
Thus website also provides lots of on line free training and webinars.
I will highly recommend.

7. april 2026

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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