I have been a long term Sheep Inc. customer and unfortunately have had an extremely disappointing experience with customer service. Regarding order #69781, I returned an item and requested an exchange... Se mere
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Se, hvad kunderne siger
As an Australian Merino wool farmer, I’m incredibly fussy about both wool quality and style. Sheep inc ticks every box! The quality, the style and service! 5 stars ✨
Love the lightweight merino tee shirts & jumpers. Even in this warm UK summer of 2026 keeps me smart at work. The sustainability credentials are very important, avoiding fast fashion waste.
Virksomheden har svaret
Beautiful knits (though pricey!) which I anticipate will last for decades. The customer service reps are always helpful: once I had to exchange for a different size, and on another purchase when the... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
A naturally carbon negative knitwear brand working extremely closely with sheep. 🐑
Kontaktoplysninger
3 Leverton Place, NW5 2PL, London, Storbritannien
- theflock@sheepinc.com
- sheepinc.com
3,9
God
209 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 57 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I have 5 garnements of this brand
I have 5 garnements of this brand. Amazing quality.
22. februar 2025
Besvarelse fra Sheep Inc.
Hi Charly! Wow, five pieces—that means the world to us! Thank you for your trust and support, we’re so happy you love them.
Besvarelse fra Sheep Inc.
Hi Jakob, thank you so much for your kind words, we really appreciate it!
I very much like the quality and feel…
I very much like the quality and feel of the products I have purchased. I can't yet comment on longevity but am hopeful.
22. februar 2025
Besvarelse fra Sheep Inc.
Hi Stephen, so glad you're enjoying the quality and feel so far! We're confident they'll stand the test of time, and we’d love to hear your thoughts down the line. Thanks for taking the time to leave us a review.
The most beautiful clothes I bought…
The most beautiful clothes I bought recently, the quality, design and colours are top class! So nice feeling when I am wearing them, I am so happy for my new favourite discovery. Thank you 😊
22. februar 2025
Besvarelse fra Sheep Inc.
Hi Anna, we're so happy to hear this! 😊 We're thrilled you're loving the quality, design, and colours—nothing better than feeling great in what you wear. Thank you for your support.
Love your clothes
Love your clothes, fantastic quality, fit, and customer service but (sorry) prices really starting to creep up
22. februar 2025
Besvarelse fra Sheep Inc.
Hi Martin, we appreciate your lovely support! We always strive to balance quality, ethics, and fair pricing, and we certainly understand your concern. Thank you for sticking with us—we promise to keep delivering the best we can! 💛
Gorgeous colours and quality
Gorgeous colours and quality. Most importantly high welfare
22. februar 2025
Besvarelse fra Sheep Inc.
Hi Fiona, thank you for taking the time to leave us a review! Ethical production and beautiful quality go hand in hand; high welfare is incredibly important to us and it's wonderful to see that it's important to our customers as well. Thank you for your support!
Top brand
The customer service is second to none, the packaging is on another level and the quality top notch. Not all fits or styles will suit everyone but I really recommend trying!
22. februar 2025
Besvarelse fra Sheep Inc.
Hi Pierre-Antoine, thank you so much for your kind words! We’re thrilled you appreciate our service, packaging, and quality. We appreciate your support and are delighted to have you as part of The Flock! 💛
Amazing repairs to old sweater
I love the Sheep inc Crew Neck Light sweaters , and have bought several over the past years . I wear one pretty much daily and as they become less than pristine, downgrade to wearing on the farm, dog walking, gardening etc.
I read of your free repair service. My oldest sweater really was so well worn and damaged as to be unwearable, one elbow completely worn through, equally large wear holes at the front and side, plus several pulled threads and smaller holes.
I didnt think SEAM would even attempt such extensive repairs but - rather tongue in cheek - sent it off anyway.
I received it back today, beautifully packaged and it’s amazing, the darning matches perfectly, in fact you have to look quite closely to see.
What a great service, thank you.
31. januar 2025
Uopfordret anmeldelse
Besvarelse fra Sheep Inc.
Hi Joy, thank you so much for your kind words! We're thrilled to hear how much you love your Crewneck Light sweaters and that they’ve been such a staple in your daily life. It’s amazing to know The Seam was able to give your well-loved sweater a second life! We truly appreciate your support over the years and are always here to keep your favourites going strong.
So much for lifetime repairs…
First of all, I’ve had several Sheep inc items (sweater,cardigan,scarf) and all has been well. When a jumper developed two small holes I sent it off to the “knitwear clinic” in the expectation they would expertly and invisibly mend it better than I could. Big, big mistake! It came back several weeks later with two inexpert and highly visible darns, not even in a matching wool. I either have to put up with a £200+ sweater that now looks as if I found it on a scarecrow (no exaggeration) or very carefully unpick the appalling “repair”, find some matching wool and try to pick up the broken stitches myself. Disappointed & dismayed doesn’t begin to say it. What is Sheep inc playing at? Their lifetime repair service turns out to be meaningless.
25. januar 2025
Uopfordret anmeldelse
Besvarelse fra Sheep Inc.
Hi Libby, thank you for sharing your experience with us. I'm sorry to hear the repair wasn't as expected. I kindly confirm that our menders are professionals with much experience. Depending on the severity of the damage it may not be possible for the hole to be repaired invisibly. We ensure to note this on our designated Knit Clinic page where we highlight the types of repairs that are possible and what should happen if matching yarn is not available. We also have a great service where you are able to discuss directly with the mender any questions or concerns you may have. Once again, we are very sorry to hear about your disappointment. We offer a repair service free of charge for our customers to help prolong the life of their knits and are happy to repair them as best as possible. Please feel free to contact our Customer Experience team at theflock@sheepinc.com with any questions or concerns you may have.
Great products but if something goes…
Great products but if something goes wrong the only way to contact is by email which takes an age for a response. I reported a faulty product and a number of days later was told to fill out a return request. Sadly this returns request needs to be “approved” so I am completely stuck with a faulty product! Terrible customer service! Wont be ordering again.
20. januar 2025
Uopfordret anmeldelse
Besvarelse fra Sheep Inc.
Hi There,
Thank you for sharing your feedback with us. We’re truly sorry to hear about your recent experience—it’s certainly not the level of service we aim to provide.
We understand how frustrating it must have been to face delays while trying to resolve an issue with a faulty product. While email is currently the best way to reach us, we’re experiencing higher-than-usual volumes, which has unfortunately impacted our response times. This is not up to our usual standards, and we deeply apologize for the inconvenience caused.
We want to assure you that we are here to help and are committed to resolving this for you. If you haven’t already, please reply to your most recent email, and our team will prioritize your case to ensure it’s resolved as quickly as possible.
Your satisfaction means everything to us, and we sincerely hope to have the chance to make this right for you.
Lack of customer service
I had really high hopes for Sheep Inc, their quality looked amazing. I ordered two of their knit tshirts, one was exactly as expected but the other one fit differently and didn’t match the description, despite multiple attempts to contact, I have not heard back from sheep inc. Very disappointing.
17. januar 2025
Uopfordret anmeldelse
Besvarelse fra Sheep Inc.
Hi Mathew, thank you for sharing your experience with us, and I sincerely apologize for the inconvenience you’ve faced. I understand how frustrating it can be to experience delays in communication, and I’m truly sorry for the wait time between responses. Our customers are of utmost importance to us, and we are committed to addressing and resolving any concerns as quickly as possible. I’m sorry to hear that we did not meet the level of service we aim to provide. I see that a member of our Customer Experience team has looked into the issue and has confirmed that the difference between the two T-shirts was due to one being an updated version while the other came from a previous production run. We deeply regret any confusion or frustration this may have caused and appreciate your patience as we worked to address this matter. Once again, we are truly sorry for the wait time you’ve experienced. Please don’t hesitate to reach out if you have further questions or concerns—we’re here to help.
Great Products and really love the…
Great Products and really love the quality!
1. januar 2025
Uopfordret anmeldelse
Besvarelse fra Sheep Inc.
Hi Alex, great to hear! Thank you for the lovely review and support.
Although the jumper didn't fit me and I…
Although the jumper didn't fit me and I had to return it, the quality of it was fantastic and I was gutted to have to return it (unfortunately the alternative size was no longer available). The return process went seemingly. I loved the packaging, the little canvas bag it came with, what a lining! And the little comb for the wool, how cute.
11. januar 2025
Uopfordret anmeldelse
Besvarelse fra Sheep Inc.
Hi Kama, thank you for the wonderful review! So happy you loved the knit and packaging.
Excellent quality
Great quality sweaters that tell a story, high price point, but funky colours weren't for me.
26. december 2024
Uopfordret anmeldelse
Besvarelse fra Sheep Inc.
Hi Don, thanks for the wonderful review! We're delighted you're enjoying the sweaters and the story they tell. We appreciate the feedback and are always looking to improve our offerings based on feedback like yours, so thank you!
Felt compelled to write a review!
Felt compelled to write a review after what is my 5th purchase - only looked on trust pilot to see some like minded reviews and was surprised to see so many negative comments!!
In my experience product and service is top notch, customer service can build a backlog when demand really high but I've never waited for than about 4 days, they've always been hugely helpful and personable and overall great experience
"Spendy but good" is the summary in 3 words
10. december 2024
Uopfordret anmeldelse
Besvarelse fra Sheep Inc.
Thank you so much for taking the time to share your experience! We're incredibly grateful for your continued support—it means a lot to us.
While we always strive to provide speedy service, we appreciate your understanding during busier times.
“Spendy but good” made us smile—we’ll take it! Thank you again for your kind words and support.
Getting the gist is a lot of hot air
Getting the gist is a lot of hot air. Have been following the jumpers for a long time. Waiting to buy. The NFT seems a totally unnecessary gimmick, which seems the general opinion of past purchasers. I personally don’t care very much about the green/sustainable ethos as am sure is no better/worse than any other company at this price point. Just the quality and customer service. Seems very mixed based on reviews which means for now I’ll not be purchasing anything. Had a 10% discount for a new buyer, but not off of an end of line item that was 0% off already; so basically zero discount for an item wanted to be shifted. Nevertheless, keeping my eye on things still.
9. november 2024
Uopfordret anmeldelse
Besvarelse fra Sheep Inc.
Hi James, thanks for the review. The removable Connected Dot (NFC tag) on our knits allows our customers full transparency of where their garment come from and the journey it took to get there. We believe an important part of understanding sustainability is knowing what goes into each product. In addition, you get your own woolly sheep friend! You’ll be able to name your sheep and keep an eye on it.
We also have a rewards system incorporated within the Connected Dot so you can rack up points and discounts for future purchases. We understand the Connected Dot may not be for everyone which is why we’ve made them removable!
We are extremely involved in the entire supply chain and only work with partners who align with our ethos and mission. We take sustainability very seriously and are always making improvements to ensure we are as sustainable and environmentally friendly as can be. We are the world’s first carbon-negative fashion brand.
Regarding the discount code, I’m very sorry to hear this was not working, although some discount codes may not be combined, the introductory discount will work for items that are on sale. Please know we are always more than happy to help with any questions or concerns, and it’s our pleasure to get things sorted for our customers! Please don’t hesitate to get in touch with us at theflock@sheepinc.com and let us know how we can assist you.
Don't even deserve one star
Don't even deserve one star. Refusing to acknowledge that they still owe me £155.00. I ordered two jumpers at separate times, paying £155.00 for each. I decided to add more money (another £49.00) to the second order and replace with another style. In the end I decided to separately return both orders. I have received refunds of £155.00 for the first order and the £49.00 extra I added for the second order but, after emailing (because you cannot talk to a human apparently) I still not have received the initial £155.00 refund for the second order. I have emailed twice today alone demanding my money back today, but have no reply to the second one. Never dealt before with a company as bad as this. Customer service is appalling. Treatment of customers dreadful. Lack of communication just rude... I should not be going through this and continually chasing to get my own money back!!!!!!
23. august 2024
Uopfordret anmeldelse
Besvarelse fra Sheep Inc.
Hi There,
Thank you for sharing your feedback, I sincerely apologize for the experience you've had and we understand the inconvenience caused.
I assure you we take customer concerns very seriously and are more than happy to assist with any questions or concerns. We sincerely apologize for any and all frustration caused.
I followed up with the relevant team and apologize for the confusion. We had a look into this issue and communication with our customer service team was consistent and they were working to get this issue resolved as soon as possible for you. I kindly note there was no refusal of the refund, all refunds were issued on time, however, there was some confusion on the order numbers you enquired about and the order number that needed to be looked into. The missing £155 was actually refunded on time to the Gift Card that was used to place the order rather than the Credit Card used to place the other orders. This confusion led to a delay in getting to the bottom of the issue and we apologize for this.
We understand this experience has not been ideal, however, we thank you for sharing your feedback as we will indeed take this on board to help improve the service we provide.
Sheep Inc customer service fail.
Sheep Inc customer service fail.
I’m writing to share my deep dissatisfaction and frustration with the service I’ve received on my recent order.
On August 6, I ordered a zip hoodie in my size and was initially impressed with how efficiently the order was processed and delivered. Just one week later, I was the proud owner of a high-quality garment.
Given this positive experience, I didn’t hesitate when I received a targeted ad from SheepInc on August 12, showcasing a new color for the zip hoodie and a cable knit crewneck. I immediately placed an order for both items, trusting that I would receive the same excellent service. Payment was collected, and the order xxxxx was confirmed that same day - 12 August.
However, things quickly went downhill. On August 16 - four days after placing my order - I received an email informing me that the Zip Hoodie from my CONFIRMED order was back-ordered and wouldn’t be available until September. Clarissa, a friendly customer service representative, offered to split the shipment, which I promptly agreed to, requesting the crewneck be shipped separately to avoid further delays.
August 20 - four day s later, I received a lengthy email from Clarissa, attributing the delay to “high volumes” and assuring me that the order had been split, with the Crewneck to be shipped “very shortly.” I was also told that the Zip Hoodie would be dispatched as soon as it became available.
On August 22, I woke up to yet another email from Clarissa. This time, she informed me that the Zip Hoodie would be shipped in September as planned, but now the Cable Crewneck had become unavailable!!!
Clarissa offered to cancel and refund the Crewneck or send an alternative color—none of which addresses the inconvenience and frustration caused by this entire experience.
When an issue arises with a customer order, the standard practice is to elevate that order to “priority” status, ensuring it receives the attention and care needed to resolve the problem swiftly. In this case, nothing of the sort happened. Communication was slow, inconsistent, and utterly failed to prioritize my order.
What’s particularly troubling is that payment was collected immediately, and the order was confirmed. How can anyone trust a business that takes payment upfront and then fails to deliver on confirmed orders?
This is more than just a failure to fulfill an order—it’s a severe breach of trust and a complete breakdown of customer relations. There are plenty of online retailers that offer excellent products and deliver on time. What SheepInc has demonstrated is inexcusable.
22. august 2024
Uopfordret anmeldelse
Besvarelse fra Sheep Inc.
Hi There,
Thank you for your honest feedback.
We completely understand the stock discrepancy with your order does not make for an ideal experience and should not have occurred.
The frustration and dissatisfaction you’ve endured is certainly understandable and we are truly sorry for this experience. We work very hard in striving to provide customer service that is efficient, friendly, enjoyable, and seamless and we apologize this has not been the case on this occasion.
The technical issue that led to the stock discrepancy has been reviewed and addressed and we are monitoring this closely to prevent it from happening again.
In addition, as payment is taken once the order is placed, should there be an issue with the order, we will always work with customers to come to a resolution the customer prefers and if this is an order cancellation and refund, we are more than happy to proceed with this as per the customer’s wishes.
As you have rightly pointed out, due to the small team and high volumes there was an unfortunate delay between communication which should not have been the case. Please accept our sincere apologies.
Thanks again for sharing your feedback, we will be sure to look into this further. Should you have any questions or concerns please feel free to let us know.
Greenwashing!
Greenwashing!
I ordered and received my item in good time. However, I was taken aback by the presentation and packaging, which was frankly somewhat overdone, especially considering the claims made by the company about how 'sustainable and environmentally pioneering' they are.
Firstly, the packaging. In my opinion, the box is too large to contain just a jumper. The company may argue that some boxes may contain more than single items and seek to justify a standard size, however for a company that claims to be so environmentally responsible it doesn't stack up.
The box also contained an A4 size card which could have easily been printed in half the size in A5.
The box also contained a small brown envelope containing a returns label and separate return instructions. Arguably the latter may not have been necessary and is in any case available on the website.
The envelope itself was branded and not reusable, so if the branding was removed, customers could reuse it for something else. So these items will just go to waste.
Next the product labelling. The label is stitched to the product states manufactured in Portugal. However, the card tag attached to the item, along with the marketing blurb printed on the inside of the box both say manufactured in Spain. So which is it????
The NFT tag attached to the item is made of PLASTIC! and is the size of a small coin. I'd be concerned about children or pets accidentally swallowing this if it is detached from the item. This is nothing more than a gimmick. I tried on three occasions with two different devices, each time the tag is recognised, and directs to a website, but the site does not load. What is the point? This is totally unnecessary use of plastic that could easily be a QR code printed on any of the other bits of paper and card within the packaging and do the same job of pointing the customer to the information. Albeit in my experience it didn't work anyway.
I have no problem with the item whatsoever, it looks and feels good quality, in keeping with the very high price tag.
Overall, it's the massive overstating of the environmental benefits this company claims, which is somewhat 'greenwashing' in my opinion.
4. juli 2024
Uopfordret anmeldelse
Besvarelse fra Sheep Inc.
Hi Steve, we appreciate your passion for this important topic.
The boxes we use for each order is made from recycled cardboard. The boxes we use for each order is dependent on the size and quantity of items in the order. Although we always use the smallest box possible, it may not fit each item perfectly.
The insert we provide is also made from recycled cardboard and is itself recyclable. We understand how important it is that consumables are reusable, the envelope may be branded but can still be reused as each individual sees fit.
However, you made a great point and we are in the process of removing return labels from the box which will be available for all countries online.
The Connected Dot (NFC Tag) is not made from plastic but from Cellulose Acetate, a material crafted from renewable resources like wood pulp and cotton linters and recycled Polylactic Acid, which is a type of biodegradable plastic derived from renewable resources like corn starch, sugarcane, or other plant-based materials.
We're sorry to hear the Connected Dot is not working for you, this should certainly not be the case. We are always more than happy to help with any questions or concerns and work to put things right as soon as possible. If you could send us an email to theflock@sheepinc.com we’d be happy to help.
The product swing tag/label is also made from recycled cardboard and can be recycled. Our garments are manufactured in Europe. The item you received was created with our partners in Portugal. By the sounds of the graphics designed on the inside of your parcel, this could be a box from our previous run which is now outdated. Rather than discarding these parcels, we continue to use them so as to not let them go to waste.
Incredibly helpful customer service
Wonderful cosy garments that are super high quality, I have a few Sheep Inc jerseys now and wear them all the time. I wish I had more! Awesome strong colours. I recently had to deal with their customer service and they were just fantastic. Thanks guys really appreciate all your help
10. maj 2024
Uopfordret anmeldelse
Besvarelse fra Sheep Inc.
Hi there! We're delighted you love the knits and appreciate your kind words and review. We're always happy to help, and thank you for your support!
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