I have been a long term Sheep Inc. customer and unfortunately have had an extremely disappointing experience with customer service. Regarding order #69781, I returned an item and requested an exchange... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
As an Australian Merino wool farmer, I’m incredibly fussy about both wool quality and style. Sheep inc ticks every box! The quality, the style and service! 5 stars ✨
Love the lightweight merino tee shirts & jumpers. Even in this warm UK summer of 2026 keeps me smart at work. The sustainability credentials are very important, avoiding fast fashion waste.
Virksomheden har svaret
Beautiful knits (though pricey!) which I anticipate will last for decades. The customer service reps are always helpful: once I had to exchange for a different size, and on another purchase when the... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
A naturally carbon negative knitwear brand working extremely closely with sheep. 🐑
Kontaktoplysninger
3 Leverton Place, NW5 2PL, London, Storbritannien
- theflock@sheepinc.com
- sheepinc.com
3,9
God
209 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 57 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Sheep Inc.
Hi there, delighted to hear you’re pleased with the sweaters and the quick shipping! Thanks for taking the time to leave us a review.
Updated review. excellent customer service
Amazing customer service. I needed to initiate an exchange (due to size), and while the back and forth of shipping has been more sluggish than I’d like, the Sheep Inc. team has been responsive to my frustrations and even provided a partial refund.
3. marts 2025
Besvarelse fra Sheep Inc.
Hi Erin, thank you for your patience, and we completely understand your frustration. We're really sorry for any confusion caused during the exchange process. It looks like the item you’re waiting for is actually a pre-order, which is why it hasn't shipped yet. The good news is it will be ready to ship in about two weeks.
We truly apologize for not making this clearer, and we understand that the wait can be frustrating. Rest assured, we'll have your exchange sent out as soon as it’s available, and we’ll keep you updated.
Thank you for your patience and understanding, and we’re here if you have any further questions or concerns. We truly appreciate your support!
The quality of their products is…Top notch.
The quality of their products is outstanding-wool so soft you think its cotton. Great customer service. Great packaging. Great company mission. LOVE.
25. februar 2025
Besvarelse fra Sheep Inc.
Hi there, thank you for such a wonderful review. We're thrilled to hear you love the knits! Thanks for being a part of this journey with us!
Great quality!
12. december 2024
Besvarelse fra Sheep Inc.
Hi Yiqiao, thank you so much! We're happy you're enjoying your knits.
Great quality and customer service.
I bought a lovely sweater and the hem pulled out. I got a quick, friendly response, and Sheep Inc offered to pay the tailor's bill once I submitted it. Once I asked for a $15.00 credit, they quickly replied.
The quality of their sweaters is wonderful and there has been no pilling which makes a sweater look old. The stitching and quality of the wool is very good. I'm a teacher so I'm only able take advantage of their sales which are terrific!
18. februar 2025
Besvarelse fra Sheep Inc.
Hi Lila,
Thank you so much for sharing your feedback with us, and we’re truly sorry to hear about the issue with your sweater. We really appreciate your understanding, and we’re more than happy to make this right for you!
We’ll be in touch via email to help put things right and find the best solution for you. Thanks again for taking the time to leave us a review, and we'll be in touch shortly!
This is my third jumper (yes jumper)…
This is my third jumper (yes jumper) and they are each fantastic quality. I have three different weights and they all work well, I love them. The choice is great and the website very easy to navigate or use. Delivery is quick and the packaging is very well done, and sustainable. Great product.
3. februar 2025
Besvarelse fra Sheep Inc.
Thank you for your wonderful review! We love that you have a collection of our jumpers and that each one has been a great addition to your wardrobe. It’s fantastic to hear you appreciate the variety, quality, and sustainable packaging. We truly appreciate your support and hope you continue to enjoy them for years to come!
Outstanding quality
I now have five pieces and they are all outstanding. The quality is amazing and they look fantastic. The wool is better than cashmere!!!
9. januar 2025
Besvarelse fra Sheep Inc.
Thank you for your amazing review! We're thrilled to hear that you love your pieces and that our wool has impressed you even more than cashmere. Quality and timeless style are what we strive for, and we’re so grateful for your support. Enjoy your collection!
Absolute nonsense
Absolute nonsense, one month past since the order was made and it's still not shipped
2. marts 2025
Besvarelse fra Sheep Inc.
We’re really sorry to hear about this delay. That’s absolutely not the experience we want for our customers. Please reach out to us at flock@sheepinc.com, and we’ll look into this for you right away. We truly appreciate your patience and would love the chance to make things right.
Great quality
Great quality, fast and efficient service. Love the sweaters, hoping for some more lightweight spring/autumn styles soon.
11. februar 2025
Besvarelse fra Sheep Inc.
Thank you for your kind words! We're so glad you love the sweaters and appreciate our service. Stay tuned—we’re always working on new designs, and we can’t wait to bring you more lightweight options for spring and autumn soon!
Besvarelse fra Sheep Inc.
Thank you for your fantastic review! We're thrilled to hear you’re happy with our quality, delivery, and customer service. Your support means the world to us!
Great quality
Great quality and wonderful mountain knit.
Fits perfectly thanks to your Guide.
6. februar 2025
Besvarelse fra Sheep Inc.
Thank you for your lovely review! We're so glad you love the quality and mountain knit, and that our guide helped you find the perfect fit. Enjoy your piece!
The fabric and the quality is exceptional
The quality of the wool and the selection are outstanding. Love everything about the brand.
10. maj 2024
Besvarelse fra Sheep Inc.
Thank you for your kind words! We're so happy to hear that you love the quality and selection. Your support means everything to us!
The jumper was a wonderful quality and…
The jumper was a wonderful quality and knit. Much better than ones I had bought in the past which had stretched into dresses! Great colours and gorgeous feel.
23. januar 2025
Besvarelse fra Sheep Inc.
Thank you for your lovely review! We're so glad you’re impressed with the quality and knit of your jumper. It’s great to hear that it holds its shape and feels as good as it looks. Enjoy your piece!
Company ethics and ethos shine
I really appreciate the care and obvious pride the company has in its products and company ethos, it makes every purchase and receipt of goods a pleasure.
1. marts 2025
Besvarelse fra Sheep Inc.
Thank you for your thoughtful review! It means so much to us that you appreciate the care and pride we put into our products and ethos. Knowing that each purchase brings you joy is exactly what we strive for. We truly appreciate your support!
Fabulous products and excellent service
1. marts 2025
Besvarelse fra Sheep Inc.
Thank you for your kind words! We're so happy you love our products and service. Your support means the world to us!
Wonderful product!
Always great quality and speedy delivery. So great to have quality clothing instead of fast fashion.
21. februar 2025
Besvarelse fra Sheep Inc.
Thank you for your kind words! We're thrilled to hear that you appreciate the quality of our pieces and our speedy delivery. Providing timeless, well-crafted clothing is at the heart of what we do, and we're so glad it resonates with you. Looking forward to serving you again!
Besvarelse fra Sheep Inc.
Thank you for your kind words! We’re so glad you had a great experience with our products and service. Providing swift and helpful support is always our priority. We truly appreciate your support and look forward to serving you again!
Besvarelse fra Sheep Inc.
Wow—your seventh purchase! That truly means the world to us. Thank you for your continued support and for being part of the flock. We can’t wait to keep bringing you pieces you love!
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