I have been a long term Sheep Inc. customer and unfortunately have had an extremely disappointing experience with customer service. Regarding order #69781, I returned an item and requested an exchange... Se mere
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Se, hvad kunderne siger
As an Australian Merino wool farmer, I’m incredibly fussy about both wool quality and style. Sheep inc ticks every box! The quality, the style and service! 5 stars ✨
Love the lightweight merino tee shirts & jumpers. Even in this warm UK summer of 2026 keeps me smart at work. The sustainability credentials are very important, avoiding fast fashion waste.
Virksomheden har svaret
Beautiful knits (though pricey!) which I anticipate will last for decades. The customer service reps are always helpful: once I had to exchange for a different size, and on another purchase when the... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
A naturally carbon negative knitwear brand working extremely closely with sheep. 🐑
Kontaktoplysninger
3 Leverton Place, NW5 2PL, London, Storbritannien
- theflock@sheepinc.com
- sheepinc.com
3,9
God
209 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 57 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Sheep Inc.
Thank you so much—we’re thrilled to hear you love it! Your support means a lot to us.
Besvarelse fra Sheep Inc.
Thank you so much for your kind words! We're thrilled to hear you're happy with both the hoodie and the service. It means a lot to us, and we look forward to keeping you comfortable in the future too.
Thrilled with my purchase
I liked the ethos of the company and the quality of the clothes. I ordered two of the light merino t shirts and have barely been out of them since they arrived. Perfect on their own or layered under a jacket. Very soft to the feel and really can be worn for days on end and still feel completely fresh. Just perfect for travelling light
30. april 2025
Besvarelse fra Sheep Inc.
Thank you so much for your kind words—we’re thrilled to hear you’re enjoying the Light Merino T-shirts! It’s great to know they’ve become an everyday staple for you. We designed them with versatility, comfort, and longevity in mind, so it’s especially rewarding to hear they’ve been perfect for layering, travel, and feeling fresh day after day.
We also really appreciate your support of our ethos—it means a lot to us.
I just love these products
I just love these products, I have three now and waiting for a new colour in the tee shirt to be released then it will be four! the quality is absolutely perfect, I have the hoodie in a slightly larger size and it drapes really well. The quality is great, the service is great so overall I just love, love, love these products!
27. april 2025
Besvarelse fra Sheep Inc.
Thank you so much for your continued support and kind words! We're thrilled to hear how much you’re enjoying your pieces—and it’s always exciting to know a new colour release is eagerly awaited. We're especially glad to hear the fit and quality have been spot-on for you. Your enthusiasm truly energises our team, and we look forward to being part of your growing collection!
A genuinely high quality jumper.
I’ve tried ‘quality’ knits before and been disappointed. But when the postman handed me the box, the weight alone alerted me to the genuine quality of my first jumper from Sheep Inc. I loved the recycled cotton bag it came in with its silky lining and little pocket with the bobble comb. I loved the style and softly dense fabric of the hoodie but needed a smaller size. The exchange process was easy and now I am very happy with a hoodie I know I’ll be wearing for years.
24. april 2025
Besvarelse fra Sheep Inc.
Thank you for taking the time to share such a thoughtful review. We’re so pleased to hear that your experience—from unboxing to exchange—reflected the quality and care we put into every step. It means a lot to know that our hoodie stood out from past disappointments and found a lasting place in your wardrobe. We're especially glad the exchange process was smooth and that you're now enjoying the perfect fit. Here's to many years of wear ahead!
A premium company on every level
Absolutely amazing quality products, produced in a responsible and respectful way. The ID tag is great fun, allowing you to trace the product back to the sheep. This is a premium company on every level.
10. april 2025
Besvarelse fra Sheep Inc.
Thank you so much for your thoughtful words. We're truly grateful for your recognition of our commitment to quality and responsible production. It’s wonderful to hear that you enjoyed the ID tag experience—tracing your knitwear back to the sheep is one of our favorite ways to connect people to the origin of their garments. We’re proud to be seen as a premium brand, and your support means the world to us.
Besvarelse fra Sheep Inc.
Thank you for your kind feedback. We're delighted to hear that you’re pleased with the quality and feel of the cardigan. Craftsmanship and comfort are at the heart of what we do, so it’s wonderful to know it met your expectations.
Beautiful products
Beautiful products, fabulous service, would recommend to everyone. Love wearing the products everyday!
31. marts 2025
Besvarelse fra Sheep Inc.
Thank you for your wonderful review! We're so happy to hear you love our products and service. It means the world to us that you enjoy wearing them every day. We truly appreciate your support and recommendation!
Second purchase of a light weight T…
Second purchase of a light weight T shirt following first purchase of hoodie.
Again absolutely delighted with comms and quality - highly recommended
1. april 2025
Uopfordret anmeldelse
Besvarelse fra Sheep Inc.
Thank you for your continued support! We're thrilled that you're just as delighted with your T-shirt as you were with your hoodie. Your recommendation means the world to us—enjoy your pieces!
Lovely cardigan
Lovely cardigan, arrived promptly. It was half price in the sale so I thought good value for money. However, I wouldn't have been able to buy it at full price.
13. marts 2025
Besvarelse fra Sheep Inc.
Thank you for your review! We're so glad you love your cardigan and that it arrived promptly. We're happy you were able to get it at such a great price during the sale. We understand that pricing is important, and we truly appreciate your feedback. We hope you enjoy your piece for years to come!
Amazing Knitwear
I have a number of Sheep Inc pieces now and I absolutely love them all. I have t-shirts, hoodies and a crew neck. They are all amazing. So comfortable to wear and they look great too. The hoodies are like wearing a hug. The quality of the knitwear is excellent. The environmental and ethical ethos of the company is also something which is important to me. Great customer service all round. Cannot fault Sheep Inc at all.
14. marts 2025
Besvarelse fra Sheep Inc.
Hi Kim, what a wonderful review—thank you so much! We're delighted that you love your knits. It's also great to hear that you connect with our environmental and ethical ethos. Hearing that our hoodies feel like a hug is just the best compliment! We truly appreciate your support and are so happy to have you as part of our community!
The shirt was not clearly described as…
The shirt was not clearly described as unisex therefore my usual size was huge. The returns link did not work and I have still not received my replacement smaller size 10 days later. Disappointed!
12. marts 2025
Besvarelse fra Sheep Inc.
Hi Kathryn,
We’re sorry to hear that the sizing wasn’t quite right for you. We provide a detailed size chart that includes measurements for each size on each product page to help customers find the best fit, many apologies if this was missed.
Regarding the returns process, we’re sorry you experienced an issue with the link. Our team responded the very next day to assist you. We quickly processed the return on your behalf, created the return label, and sent you all the necessary instructions to ensure the process was as smooth as possible.
We always aim to process exchanges as quickly as possible, and we’re sorry this one has taken longer than expected. I had a look and see that your exchange was shipped last week and will be with you shortly.
We truly appreciate your patience and your feedback. If there’s anything else we can do to assist, please don’t hesitate to reach out—we’re always happy to help.
Love the feel
Love the feel. So comfy. It does seem quite a bit thicker than the last one I bought many years ago.
9. marts 2025
Besvarelse fra Sheep Inc.
Thank you for your review! We're so glad you love the feel and comfort of your piece. If you're looking for something lighter, we have some summer-weight options launching now—perfect for spring! We hope you find a new favourite.
Quality is good
Quality is good, size also good, only complaint is the color does not look the same on the website and in person.
10. marts 2025
Besvarelse fra Sheep Inc.
Thank you for your feedback! We're glad to hear you're happy with the quality and fit. We’re sorry the colour didn’t match your expectations—while we do our best to represent shades accurately, variations can happen due to lighting and screen settings. We appreciate your input and will continue working to improve! If you need any assistance, feel free to reach out!
Undeniable quality, innovative design and daring branding
Des chandails, des foulards, des tuques d'excellente qualité, des produits à la fois innovants côté conception et couleurs, magnifiques photos pour promouvoir la marque et en plus, des gens qui prennent soin des vêtements les protégeant tout au long de leur trajectoire jusqu'à nous. Merci.
28. november 2024
Besvarelse fra Sheep Inc.
Merci beaucoup pour votre magnifique retour !
Nous sommes ravis que la qualité, le design et les couleurs de nos produits vous plaisent.
Votre appreciation pour notre engagement à préserver chaque vêtement jusqu’à leur arrivée nous touche énormément.
Merci pour votre soutien et bienvenue dans la famille Sheep Inc. !
Worst product ever!
Worst product ever!! Ridiculous delivery time almost a month and when it arrived you could just throw it in the bin…. Scam scam scam
6. marts 2025
Uopfordret anmeldelse
Besvarelse fra Sheep Inc.
Hi Peter,
We’re really sorry to hear about your experience. We work hard to provide the best possible service and quality, so it’s disappointing to know we didn’t meet your expectations.
Please know that we are absolutely not a scam—we are a dedicated company that values every single customer, and we work incredibly hard to provide the best service and quality products. We would never intentionally provide anything less than our best.
Our products are made with incredibly high-quality materials, and we want every customer to love what they receive. Unfortunately, unexpected issues can sometimes arise, and if there’s ever any issue with your order, please reach out to our customer experience team at theflock@sheepinc.com; we are more than happy to help with any questions or concerns.
We appreciate your feedback and hope to have the opportunity to resolve this for you.
I'm always impressed with the speed…
I'm always impressed with the speed that your products arrive! All the way from the UK to Rural Kentucky in days... The clothing is nothing short of beautiful and extremely comfortable.
7. februar 2025
Besvarelse fra Sheep Inc.
Thank you for your wonderful review! We're so glad to hear that our speedy delivery reaches you all the way in rural Kentucky in just a few days. Even more, we're thrilled that you love the beauty and comfort of our clothing. Enjoy your pieces, and thank you for being part of the Flock!
I prefered the tighter weave on the…
I prefered the tighter weave on the othere hoodie i had bought. Better wind resistance
5. marts 2025
Besvarelse fra Sheep Inc.
Thank you for your feedback! We appreciate your insight on the weave and wind resistance—it's always helpful to hear what works best for our customers. We'll be sure to pass this along to our team. If you ever need assistance finding the perfect piece, feel free to reach out. We truly appreciate your support!
Sweater is very soft and good quality
Sweater is very soft and good quality. We wish the dark plastic tag was not on light sweaters.
30. januar 2025
Besvarelse fra Sheep Inc.
Hi Mary, thank you so much for your kind words! We're really happy to hear you're loving the softness and quality of your sweater. 💛 Just to let you know, the Connected Dot is designed to be fully removable. We know the Connected Dot may not be for everyone, so you can easily take it off if you'd prefer. Each Connected Dot can be unclipped by applying a little force to the front and back of the tag to pull it apart. Once removed, you could reposition the tag in a different area of your knit, swap it with a different colour tag, or you can keep it and store it away somewhere safe. Thanks again for the feedback and for your kind support!
Besvarelse fra Sheep Inc.
Hi Patrick, we're so glad to hear this! It's wonderful to know the fit and quality are working perfectly for you. Thanks for being part of The Flock!
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