Oil erdered and delivered within 48 hours. You can't beat that for service. On a down side spent 15 minutes arguing with a computer while trying to order oil. Sooner you go back to a human that answer... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I couldn't give 5 stars as I find the rigmarole of placing a phone order too long and unnecessarily complicated. Back in the day when it was still B P, I could just call the depot and place my order w... Se mere
Virksomheden har svaret
Always let me know when my delivery is due, then let me know what day it's coming & the driver sends me a text to let me know how far away he is so I know exactly what time he will get here. The drive... Se mere
Virksomheden har svaret
From the first communication with Certas, the process was simple and efficient. You knew what price the oil was going to be. The delivery man let us know exactly when they were arriving without any h... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Kontaktoplysninger
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Storbritannien
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Fremragende
6 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Didn’t order
Didn’t order. Delivered anyway. Hassle to get my invoice credited.
Shambolic processes.
15. april 2026
Besvarelse fra Scottish Fuels
Good Morning – We’re very sorry to hear about your experience. We’d like to investigate this further, and a member of our Customer Service Team will contact you directly.
Kind regards,
Scottish Fuels
Always ready to help
Our Sales rep Brooke-Elley is always quick to respond to enquiries and follows through until all aspects of our enquiry/sale is completely resolved. Her attention to detail can't be faulted.
1. april 2026
Besvarelse fra Scottish Fuels
We appreciate you taking the time to share your positive experience. We're happy to hear that the team member was quick to respond and thorough in resolving your enquiry. It's great to know her attention to detail was appreciated.
Kind Regards
Certas Energy.
Straightforward delivery experience
I had notification of the delivery so that I could prepare access and the delivery was swift and neatly carried out.
10. april 2026
Besvarelse fra Scottish Fuels
Good Morning – Thank you for your wonderful feedback. We’re delighted to hear you were pleased with our service and truly appreciate you taking the time to share your experience.
Kind regards,
Certas Energy
Besvarelse fra Scottish Fuels
Good Morning – We really appreciate your feedback and are delighted you were satisfied with our service.
Kind regards,
Certas Energy
Efficient service i have no problem…
Efficient service i have no problem recommending them
10. april 2026
Besvarelse fra Scottish Fuels
Good morning – Thank you for your positive feedback. We’re very pleased to hear you had a good experience with us.
Kind regards,
Certas Energy
I have been a customer for a long long…
I have been a customer for a long long time, and so far you have never let me down. Delivery,friendly and helpful on the phone and the oil comes on time. Need I say more?
10. april 2026
Besvarelse fra Scottish Fuels
Good morning – Many thanks for leaving your review. We’re pleased we could assist and look forward to serving you again.
Kind regards,
Certas Energy
DISAPPOINTED After three attempts to order heating…
After three attempts to order heating fuel and after one week of waiting I received my order. It turns out that someone "forgot" to order island supply to the local depot. I kept being told "they were busy" because of the war in the Gulf! No deliveries anywhere on the island of Uist or at the fuel pumps! In addition I was part of the Scottish Churches Discount Scheme, but suddenly without explanation I am not. Why! Why the escalation in costs?!! I have always until now had exceptional service from the local Lochcarnan depot.
25. marts 2026
Besvarelse fra Scottish Fuels
Good afternoon – We’re sorry to hear this and can assure you this is not the level of service we aim to provide. A member of our Customer Service Team will be in touch directly to help resolve the issue.
Kind regards,
Certas Energy
I can always rely on my oil tank being…
I can always rely on my oil tank being filled when needed.
24. marts 2026
Besvarelse fra Scottish Fuels
Hi Mary, Thanks for your fantastic review. We’ll be sure to share your comments with the team.
Kind regards,
Certas Energy
Besvarelse fra Scottish Fuels
Good morning Mr Mackenzie,
Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support.
Kind regards,
Certas Energy
Always Exceptional Service
I have dealt with Scottish Fuels for nearly 10 years and never had any problem whatsoever ... the people they employ are exceptional, friendly and professional, right from the sales office to the actual driver delivering the Oil.
8. april 2026
Besvarelse fra Scottish Fuels
Hi Ian,
Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us.
Kind regards,
Certas Energy
Besvarelse fra Scottish Fuels
Hi Iain,
Thank you for your kind review. We’re pleased to know you’re happy with the service you received.
Kind regards,
Certas Energy
My order arrived even sooner than…
My order arrived even sooner than expected which I was delighted about.
25. marts 2026
Besvarelse fra Scottish Fuels
Good morning Mrs Morrison,
We really appreciate your feedback and are delighted you were satisfied with our service.
Kind regards,
Certas Energy
Besvarelse fra Scottish Fuels
Good Afternoon - Please could you email us at Customer.Relations@certasenergy.co.uk with details of your issues and we can certainly take a look for you. Kind Regards
Certas Energy
Order accepted after being updated as…
Order accepted after being updated as to the pricing policies, staff member very professional and helpful.
Delivery as always swift and efficient
25. marts 2026
Besvarelse fra Scottish Fuels
Good Morning Norma,
Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support.
Kind regards,
Certas Energy
Ordered oil on the same day for two…
Ordered oil on the same day for two different properties the same amount but we were charged £200 more for the second one
24. marts 2026
Besvarelse fra Scottish Fuels
Good Afternoon - Please could you email us at Customer.Relations@certasenergy.co.uk with details of your issues and we can certainly take a look for you. Kind Regards
Certas Energy
Besvarelse fra Scottish Fuels
Hi - Thank you for taking the time to leave this lovely review. It is great to hear you are happy with our service.
Kind Regards Certas Energy
Great customer service at the kirkwall…
Great customer service at the kirkwall depot. Couldn't have been more helpful. Makes life a little better.
7. april 2026
Besvarelse fra Scottish Fuels
Hi - Thank you for taking the time to leave this lovely review. It is great to hear you are happy with our service.
Kind Regards Certas Energy
Delivering fuel on time via monitoring…
Delivering fuel on time via monitoring scheme.
Pity about the cost/litre hike!
24. marts 2026
Besvarelse fra Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Requested oil and it was delivered
20. marts 2026
Besvarelse fra Scottish Fuels
Thank you for your feedback. We really appreciate it.
Kind Regards
Certas Energy.
Besvarelse fra Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.