SCG - Be More Together Anmeldelser 3.538

Lucas
Two of our phones stopped working.
I sent an email to Lucas - he replied straight away problem sorted.

Always very helpful and informative.
I would recommend SCG to anyone looking for their digital solutions.

We always have a prompt response to any queries, Stephanie is always friendly, patient and very knowledgeable about the products. The customer service is excellent.

The team were very prompt at helping, Aden in particular.

Great customer service. Thanks Kesley

Explained everything very well and extremely helpful.

Communication was great. Broadband and phones are not always an easy process, especially when we are rurally located. And SCG was able to guide us through the whole thing. I especially appreciated the multiple forms of communication. Depending on urgency and/or convenience.

the staffs are amazing ,serves are also amazing

Another excellent service from the team to a resolve an issue. Thanks again !

Fenella was very helpful and explained all the options and I very happy with the outcome.

Did what we needed when we needed it, can you ask for more?

As always Ben is a very efficient and pleasant and also sorts out my issues.

Fenella Wotke has been a great account manager. She is quick to reply, always has a solution and understands our business making my life easier in the process. Her customer service level is high and she is an asset to the company.

Carl Schorr was amazing dealing with an old none techy person as me !!!!!!!!!!!!!!!
Extremely patient and kind

Well, where should I start? about 1.5 years ago they failed to release my number to a new company. It's still no clear who's fault fault was it, SCG or the new company, it doesn't really matter now, but my latest experience with them is proving their fault. In this point they had my business number so if I want to keep it I had to stay with them.
Needed a new contract to sign, fair enough, so cleverly they get me sign up for 3 years. Since I did it nothing but trouble with them.
1st they try to charge me a new handset after many years I used their provided handset which got faulty one day. Over a few weeks managed to sort out and they sent me a new handset.
In the past 18 months or so I lost counting how many times our broadband disconnected for hours leaving my business without phone and broadband.
Their latest trick was to put a random phone number on my invoice and charge me for that one and the handset rental when we only had 1 line with 1 handset.
Overall I sent days with emails and phone calls to sort out the problems, no compensation other than the overcharged invoices credited back.
Lastly yesterday they managed to disconnect the random number and at the same time I lost connection on my main number, leaving my business again without business phone. We potentially lost thousands of pounds over the past month because of them. I never ever experienced this bad service from a company like SCG. I can't fault Rita, she was helpful all the time, but again we transferred to a manager (Trustpilot won't allowed me to mention her name, A. N) to manage my account, she manage to disconnect my number once, now she managed to lost connection yesterday on our phone. Honestly I can't understand why she is still with the company.
Please if you want a properly operating broadband and phone don't even think about them! If i could give them I would give them 0 stars.

Very helpful,

Amith was terrific. Very knowledgeable but also very patient. He stayed with me until everything was sorted out. The computer got sorted out quickly but the TV was taking some time. Amith never made me feel like I was wasting his time - he was kind and seemed intent on getting everything working. Excellent service!

Customer services completed my request to upload a voicemail message for us within 2 days of the request. I received communication from both Aden (from the service delivery department) and Keith (our account manager) to inform me this had been completed. I am very pleased with the services provided!