Brenda Serna is the most professional person I know. She went out of her way to satisfy me. On the other hand I am very disappointed and feel I was discriminated against with a premium that is based u... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Worked with Jim Morecroft. I was recently laid off and lost my life insurance. I was uneasy about not having coverage to protect my family. Jim helped walk me through the process and made it fast a... Se mere
Virksomheden har svaret
My agent was great! Answered all my questions and provided valuable insight on a topic I with which I have little experience. I was provided a policy that I feel is completely suitable for my fami... Se mere
Virksomheden har svaret
We were quoted one amount for $250k coverage but then charged a higher annual premium for the same $250 coverage. Why should we be charged extra because SBLI made a mistake. Honor what you quote.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Ophørende livsforsikringsselskab
- også i
- Indtægtsbeskyttelsesforsikring
- Livsforsikringsselskab
- Personforsikringsselskab
Om SBLI
Skrevet af virksomheden
What Makes SBLI Unique?
For over 115 years, SBLI, The Savings Bank Mutual Life Insurance Company of Massachusetts, has protected policyholders with affordable and reliable life insurance solutions, including term life insurance and whole life insurance. Our life insurance specialists provide expert guidance tailored to your needs.
Our Commitment and Strength:
- AM Best Financial Strength Rating of A (Excellent),¹ its second-highest rating category.
- A+ Rating & Accreditation from the Better Business Bureau, its highest rating category.²
- Over 1,000,000 families protected since our founding.
- As a mutual company, we are owned by our policyholders, aligning our interests with yours.
- 1See www.ambest.com for more information.
- 2See www.bbb.org for more information.
Need Assistance?
We're here to help. Contact SBLI’s Customer Service team Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Kontaktoplysninger
1 Linscott Road, 01801, Woburn, USA
- 781-938-3500
- sblimarketing@sbli.com
- sbli.com
SBLI
4,3
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Life insurance on adult children
Getting set up with life insurance on my adult son was great. Trying to explain that he was not the policy owner was a bit time consuming because they wanted him to provide payment information when he was not the policy holder.
4. oktober 2025
Besvarelse fra SBLI
Thank you for sharing your experience and for choosing SBLI to help protect your loved ones. We’re glad to hear the application process went smoothly overall, and we understand how the ownership and payment steps can sometimes be confusing. Your feedback helps us improve how we explain this part of the process. Thank you again for trusting SBLI with your family’s protection.
Communication
My communication with Jo-Anne Corcoran made this experience go smoothly.
2. oktober 2025
Besvarelse fra SBLI
We're happy to hear that the communication helped make your experience go smoothly. Thank you for sharing your positive feedback with us!
Autowithdrawing for higher premium on old policy
Although the agent was extremely helpful in getting me a new policy more appropriate to my current needs, SBLI was still auto-withdrawing the premium for the old policy, which had now increased sizeably, rather than charging the lower premium for the new policy in place. I'm working with the agent and SBLI to get a refund on the higher premium.
23. september 2025
Besvarelse fra SBLI
Hi Rosemarie,
Thank you for sharing your feedback. We understand the frustration you experienced with the premium withdrawal from your prior policy. While your new policy was being set up, the older policy was still active and billed at its updated rate. That policy has since been surrendered, and a refund for the premium was processed and is scheduled to be issued on October 1, 2025.
We’re glad to hear your agent was helpful in securing coverage that better meets your needs. If you have any further questions about your refund or policy, please don’t hesitate to reach out to us directly.
—The SBLI Team
Customer Service was excellent!!
Customer Service was excellent!!! Your infrastructure to handle payments is poor and needs attention
17. september 2025
Besvarelse fra SBLI
We appreciate your kind words about our customer service. We'll examine our payment processes based on your feedback. Thank you for your time.
Helpful people and the process was easy.
18. september 2025
Besvarelse fra SBLI
Thank you so much for sharing this. We’re glad our team made things easy for you. If anything comes up, big or small, we’re here to help and keep things simple for you.
Besvarelse fra SBLI
Thank you for your feedback. We are sorry to hear that you were unhappy with your experience and communication, as our customer’s concerns are very important to us. We hope you will consider placing the coverage.
It was frustrating
It was frustrating. I was ready to cancel and find new insurance. I got a different answer each time I asked a question. I was given the name of a case coor. but told I could not speak with her. I was repeatedly told I would be called back but never was.
27. august 2025
Besvarelse fra SBLI
Thank you for sharing your experience with us. We hear you, and we’re truly sorry for the frustration you’ve encountered. Please know we are looking into this carefully and will follow up with you early next week. Your feedback is important, and we appreciate the chance to make things right.
The final cost lined up
The final cost lined up exactly with the initial quote so that was nice. The downside was how long the medical testing took. The first test was cancelled because the tester was sick. The second appointment was cancelled because the tester called me a half hour before and since I didn't answer, he unilaterally cancelled the appointment. I wasn't told to expect a confirmation call and was probably in the shower getting ready. The third appointment went as scheduled but he didn't know to do an EKG so that had to be scheduled. The first date fell through and it also had to be rescheduled.
It was pretty easy to set up the automatic payment on the web site but I had a hard time determining that the initial payment had been made. AOK now.
29. august 2025
Besvarelse fra SBLI
Thank you for sharing your experience with us. We’re so glad to hear that your final cost lined up with your initial quote and that setting up automatic payments online was straightforward. That’s exactly the kind of simplicity we want for our customers.
We’re truly sorry, though, for the frustration you experienced with the medical testing process. Having multiple cancellations and reschedules can feel discouraging, and that’s not the experience we want anyone to have. Your patience through it all means a lot, and your feedback will help us make sure we’re clearer and more reliable going forward.
We’re happy everything is OK now, and we hope your coverage brings you peace of mind for the future. Thank you for trusting SBLI to protect what matters most.
It was quick and the online application…
It was quick and the online application was simple to answer and to complete it was also easy and quick.
5. september 2025
Besvarelse fra SBLI
We're happy to hear that our online application process was quick and simple for you. We appreciate your positive feedback and thank you for your time!
The process from start to finish took…
The process from start to finish took longer than expected. Underwriting reduce the amount I original needed to cover my personal and business loans. Than underwriting came back another time and increased the premium after they reduced it and gave me the newest information based on my medical and physical exam. If I could have got the original request life insurance amount I would of given 5 stars.
28. august 2025
Besvarelse fra SBLI
Hi there,
Thank you for sharing your experience with us. We truly understand how important it is to feel supported and confident throughout the life insurance process. While timelines and underwriting decisions can vary based on individual circumstances, we know how frustrating it can feel when things take longer than expected or don’t align with your initial goals.
We appreciate you sticking with the process and taking the time to leave thoughtful feedback. Your input helps us continue to improve how we support our customers at every step.
Wishing you continued peace of mind knowing your coverage is in place and we’re here if you ever need us.
Besvarelse fra SBLI
We're happy to hear that you found the process easy and smooth. Thank you for your positive feedback!
Besvarelse fra SBLI
Hi Courtland,
We’re so glad to hear that everything went smoothly and even happier to know you're beyond satisfied! That’s exactly the kind of experience we strive to deliver.
Thank you for choosing SBLI and for taking the time to share your feedback, it truly means a lot.
Warmly,
The SBLI Team
My agent and customer service helped me…
My agent and customer service helped me to obtain my policy.The website was difficult for me to get the documents signed.
20. august 2025
Besvarelse fra SBLI
We're so glad to hear that your experience with our agent and customer service team was a positive one.
Thank you also for sharing your feedback about the website’s document signing process, it’s helpful, and we’ll make sure it’s passed along to the right team.
We truly appreciate your trust in SBLI.
SBLI acted like a bad profiling entity…
SBLI acted like a bad profiling entity looking for reasons not to issue a policy. It made me feel scrutinized and not trusted. Which in turn made me question the purpose of this entity.
15. august 2025
Besvarelse fra SBLI
Thank you for sharing your feedback. We’re truly sorry your experience left you feeling this way. That’s never our intention. After reviewing your application, we can confirm your policy was issued as applied, and no additional information was requested from you during the process.
Our goal at SBLI is to make the application process as straightforward as possible while treating every applicant with fairness, respect, and care.
If you’d like to discuss your policy in more detail, we welcome you to reach out so we can address any concerns and provide clarity.
Excited to have SSBLI
I’m appreciative of the team I interacted with. They answered all questions.
7. august 2025
Besvarelse fra SBLI
We are happy to hear that our team was able to answer all of your questions! We appreciate you taking the time to leave us feedback.
They were very patient with me
They were very patient with me. They needed health information and I was out of state for several months without email. Once I got in touch they worked with me to get things completed
5. august 2025
Besvarelse fra SBLI
We appreciate your feedback and are glad we could assist you, even with the challenges of being out of state. We are happy to hear that we were patient and helpful in completing everything.
Extremely frustrating setting up
Extremely frustrating setting up
Auto pay. It took FOUR times, a rejected policy because of this. We had auto pay set up for 25 years on our previous policies, not sure why SBLI couldn’t get it straight. We were just about ready to move our policies elsewhere.
5. august 2025
Besvarelse fra SBLI
Thank you for sharing your feedback. We’re truly sorry for the frustration you’ve experienced with setting up Auto Pay. We understand how important a smooth process is, especially when you’ve had a long history of successful automatic payments.
Because these are new policies, we’re required to receive a signed and dated authorization form to set up payments, which ensures your information is secure and accurate. Unfortunately, there were some account detail issues that caused delays.
We’d like to help get this resolved quickly for you. We encourage you to connect directly with your agent, who can work with our team to finalize the setup and make sure everything runs smoothly moving forward.
Easy process to procure life insurance
Good price, flexibility with time and date to complete health questionnaire. Clear updates. Easy to use website.
30. juli 2025
Besvarelse fra SBLI
We're happy to hear that you found our prices reasonable and appreciated the flexibility in completing the health questionnaire. We're also glad the updates were clear and the website was easy to use. Thank you for your feedback and welcome!
It could not have gone more wrong. 0 Stars
It could not have gone more wrong if that was the plan from the start. INCOMPETENCE AND DECEIPT!
26. juli 2025
Besvarelse fra SBLI
Thank you for sharing your feedback. We understand how frustrating this experience has been, and we're sorry it didn’t align with the level of service you expected.
We’re glad everything has since been resolved and appreciate your continued trust in moving forward with the policy. If there’s anything more you need or any way we can support you, please don’t hesitate to reach out.
Quick and easy process
24. juli 2025
Besvarelse fra SBLI
We're glad you found the process quick and easy! Thank you for your feedback, Bernie, we appreciate it.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.