Brenda Serna is the most professional person I know. She went out of her way to satisfy me. On the other hand I am very disappointed and feel I was discriminated against with a premium that is based u... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Worked with Jim Morecroft. I was recently laid off and lost my life insurance. I was uneasy about not having coverage to protect my family. Jim helped walk me through the process and made it fast a... Se mere
Virksomheden har svaret
My agent was great! Answered all my questions and provided valuable insight on a topic I with which I have little experience. I was provided a policy that I feel is completely suitable for my fami... Se mere
Virksomheden har svaret
We were quoted one amount for $250k coverage but then charged a higher annual premium for the same $250 coverage. Why should we be charged extra because SBLI made a mistake. Honor what you quote.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Ophørende livsforsikringsselskab
- også i
- Indtægtsbeskyttelsesforsikring
- Livsforsikringsselskab
- Personforsikringsselskab
Om SBLI
Skrevet af virksomheden
What Makes SBLI Unique?
For over 115 years, SBLI, The Savings Bank Mutual Life Insurance Company of Massachusetts, has protected policyholders with affordable and reliable life insurance solutions, including term life insurance and whole life insurance. Our life insurance specialists provide expert guidance tailored to your needs.
Our Commitment and Strength:
- AM Best Financial Strength Rating of A (Excellent),¹ its second-highest rating category.
- A+ Rating & Accreditation from the Better Business Bureau, its highest rating category.²
- Over 1,000,000 families protected since our founding.
- As a mutual company, we are owned by our policyholders, aligning our interests with yours.
- 1See www.ambest.com for more information.
- 2See www.bbb.org for more information.
Need Assistance?
We're here to help. Contact SBLI’s Customer Service team Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Kontaktoplysninger
1 Linscott Road, 01801, Woburn, USA
- 781-938-3500
- sblimarketing@sbli.com
- sbli.com
SBLI
4,3
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Electronic vs Hard Copy Communication.
In telephone discussions it was not clear to me that all communication and signing would be electronic. My understanding was I would receive documents via mail. The result is I did not respond to emails expecting mail delivery. SBLI withdrew the premium without signature. Overdraft was the result. Subsequent phone call to SBLI customer service confirmed 'documents in the mail'. Finally I had a phone call saying I needed to use the electronic process. Using electronic transactions is not convenient for me. It requires assistance that is not immediately available. This review is being done with assistance. Please be clear at the beginning of the process about communication. If a client prefers hard copy documents, it should be an option. Thank you.
31. juli 2025
Besvarelse fra SBLI
Dear Joan,
Thank you for taking the time to share your experience. We understand how important it is to feel confident and supported during the application and policy delivery process, and that includes making sure communication is clear and accessible every step of the way.
Please know that using electronic transactions is not a requirement. If electronic communication or signing presents a challenge, you absolutely have the option to complete your process with paper documents. We want to make sure you feel comfortable and supported.
If you’d prefer step-by-step assistance, our Customer Service team is here for you and happy to walk you through the process. You can reach them Monday through Friday, 8:00 a.m. to 6:00 p.m. Eastern Time at 800-694-7254.
Again, we apologize for the inconvenience and any resulting impact, and appreciate your patience. If there’s anything more we can do to support you, please don’t hesitate to let us know.
Besvarelse fra SBLI
We're glad you had a great experience with our service and pricing. Thank you for your positive feedback, David!
Expensive policy and phone-heavy customer service
The policy is a bit expensive but relatively average-ish for the industry.
What struck me was the phone-heavy focused customer service. For such an expensive life insurance policy, I would expect better and more efficient touchpoints. I had an agent call me repeatedly (business doesn't get done over the phone anymore...) and slowed things down. The broker/agent also never took the time to share what the full process looked like, so I could expect each step along the way. Instead, he liked to call at random times with non-updates. Update: I have learned that SBLI has an 'automatic dialer system' that sends out calls to customers and the sales people (agents) are expected to make a certain number of calls (per day/week/month/etc). No wonder! What gets measured...gets done.
Dear SBLI Sales Management --- work to get SBLI in the 21st century on sales methods that don't annoy customers. Consider improving communication channels (email/electronic means over phone), measure what really matters (closing a deal with happy customers and not measuring the number of phone calls an agent makes!) and better transparency on the process/steps so that the customer doesn't have to guess what might come next. Look at what some of the best customer service across other industries do (Amex, USAA, etc.) for inspiration!
28. juli 2025
Besvarelse fra SBLI
Hi Kristin,
Thank you for your thoughtful reflection on the process and your experience. I really appreciate the care you took in sharing your perspective.
Would you be open to a quick call? We’d love to hear more and better understand how we can improve from a customer’s point of view.
If so, feel free to reach out to me at MThompson@sbli.com—I’d be happy to work around your schedule.
Paper copy of policy and invoice were…
Paper copy of policy and invoice were never mailed. Diagnosis from med Dr. For ins purpose eas not all exact. Choices were made with Primary care not "declined"
Told to send credit card information by mail which is not secure. Took over 4 months so far and still not complete
23. juli 2025
Besvarelse fra SBLI
Thank you for reaching out. We understand your concerns and appreciate you taking the time to share them.
We’re glad to confirm that your policy is active and paid through September 14, 2025. For any questions about your coverage or rate, we recommend connecting with your agent.
We appreciate the opportunity to support you and thank you for being part of SBLI.
Your phone wait times are insanely long
Personal on the phone very helpful. Wait times to talk to a person are insane. And you keep playing the same excuse driven messages. You don’t change. So I did. I canceled or cashed in 3 policies. I will let one more expire soon.
So in the end, crappy service does result in lost
business.
I’m not looking for someone to reach out to me. You have the data of your crappy phone wait times. It’s been like this for 4 years. ‘Thank you for your patience. We are experiencing high call volumes’? I’m not patient. You seem to be an excuse driven organization with no desire to fix terrible service.
10. juli 2025
Besvarelse fra SBLI
Hi Kurt,
Thank you for sharing your experience. Our team has reached out directly to follow up and better understand what happened.
We appreciate your feedback and the time you’ve taken to bring this to our attention.
The Sales Process w/John Campbell!
John Campbell's knowledge and down-to-earth explanations made our process easy and less stressful.
1. juli 2025
Besvarelse fra SBLI
Really appreciate you sharing that, Peter. It’s great to hear John made things feel clear and easy—that’s exactly the kind of experience we hope to give. And thanks for being part of the SBLI family. We're grateful to be on this journey with you and truly appreciate your trust.
Professional and made the process easy…
Professional and made the process easy while following up just the right amount of times to avoid being annoying.
1. juli 2025
Besvarelse fra SBLI
Thanks so much for sharing that, Jennifer. We’re so glad the process felt easy and well-paced—that’s exactly the kind of experience we aim to create. We really appreciate your kind words!
Horrible experience !
Had a family health crisis and my wife who pays the bills forgot to pay one quarterly payment. SBLI cancelled my life insurance. Had to jump through hoops to get reinstated, ultimately because of a recent health diagnosis, reinstatement was denied. 25 plus years of on time payments I guess means nothing. My family will be financially fine if and when I pass. Just a warning to all who will consider SBLI.
1. juni 2025
Uopfordret anmeldelse
Besvarelse fra SBLI
We're so sorry to hear what your family has been going through. We understand how difficult this situation must be, and we’ve reached out privately to gather more details so we can better understand what happened and see how we may be able to help. Thank you for sharing your experience, we truly take it to heart.
Informative conversations with the…
Informative conversations with the sales rep, and presentation of multiple options.
28. juni 2025
Besvarelse fra SBLI
Thanks so much for sharing that, Neil. We're glad to hear the conversation felt informative and that you were presented with options that made sense for you. That’s exactly the kind of experience we aim to deliver: Clear, thoughtful, and supportive every step of the way.
Please don’t hesitate to reach out if we can help with anything in the future!
I made a premium payment on June 25…
I made a premium payment on June 25 online, I then called SBLI to change my payment to direct payment, then I was charged another premium payment 5 days later on June 30th
27. juni 2025
Besvarelse fra SBLI
Hello Mary,
Thank you for reaching out. I understand how it could be frustrating to see two premium payments so close together, and I’d be happy to clarify what happened.
Our records show that your initial online payment of $216.66 was submitted on June 23, which paid the premium that was originally due on March 13, 2025. The next scheduled payment of $216.66 was drafted on June 26, and that applied to your June 13, 2025 premium—bringing your policy current.
You called us on June 30 to request the removal of automatic payments, and we’ve processed that change.
While both payments occurred in June, they each covered a different billing period and were both needed to bring your policy up to date. I hope this helps clear things up, and if you have any other questions or concerns, we’re always here to help.
My life insurance needs got met
My updated life insurance needs got met and resolved in a fair and timely manner. I would highly recommend SBLI to others. I have been with them for over 10 years, and I am very satisfied with their professionalism and service!
27. juni 2025
Besvarelse fra SBLI
Thank you so much for your kind words, Rodney. We're grateful to have had your trust for over 10 years, and we're so glad we could meet your updated life insurance needs quickly and fairly. Your recommendation means a lot to us—and so does your loyalty. We're always here if you need anything.
My whole experience was welcoming and…
My whole experience was welcoming and informative. Process was seamless.
1. juli 2025
Besvarelse fra SBLI
Hi Megen,
Thanks for sharing that—it truly means a lot to us. We appreciate you and are so glad to be part of your journey. If you ever have questions or need anything, we’re always here for you.
Besvarelse fra SBLI
Hi James,
Thank you so much for your kind words! We’re so glad to hear our staff made the process smooth and accommodating for you. That’s exactly the experience we aim to deliver—clear, efficient, and always with care.
We truly appreciate you being part of the SBLI family.
Life Insurance Made Easy
Very helpful and professional agents, with no pressure to purchase a policy.
25. juni 2025
Besvarelse fra SBLI
Hi Robert,
Thank you for your kind words! We’re so glad to hear that our agents made the process feel helpful and pressure-free. That’s exactly the experience we strive to create—supportive, informative, and always at your pace.
We truly appreciate you choosing SBLI and look forward to being here for you whenever you need us.
My agent
My agent, Gary Costello, was super helpful. Very patient, knowledgeable and collaborative. Gary was a big reason I decided to go with SBLI. And, you cannot beat the competitive pricing.
24. juni 2025
Besvarelse fra SBLI
Hi Robert,
Thank you so much for your thoughtful note. We’re thrilled to hear that Gary made such a positive impact on your experience—his patience, knowledge, and collaborative approach truly reflect the heart of what we aim for at SBLI.
We’re also glad our competitive pricing helped make the decision an easy one!
We’re lucky to have Gary on our team—and even luckier to have you as a policyholder. Thanks again for choosing SBLI.
SBLI insurance is a great product
I have had SBLI insurance for 20 years and recently had to renew it. They made the process pretty easy and are a great company to work with.
12. juni 2025
Besvarelse fra SBLI
Hi Glenn,
Thank you so much for being part of the SBLI family for the past 20 years—that means a lot to us. We’re so glad to hear your renewal experience was smooth and that working with us continues to be a positive experience.
We're here for you at every stage, and it’s always our goal to make life insurance feel a little easier and a lot more personal.
Thanks again for your kind words and your trust.
I did a lot of homework before buying…
I did a lot of homework before buying life insurance. SBLI had some of the best rates, and they were quick to answer all my questions and move things along.
I didn't give 5 stars because there was a lot of back and forth with the medical questions. I feel like most of the questions were answered or could have been answered in the first call.
17. juni 2025
Besvarelse fra SBLI
Hi Robert,
Thank you for taking the time to share your experience—and for doing your homework before choosing SBLI. We’re so glad our competitive rates and responsive team stood out and helped you feel confident in your decision.
We also appreciate your honest feedback about the medical questions. We know your time is valuable, and we’re always working to streamline our process so it feels as efficient as possible—especially when many answers could be gathered upfront. Your input helps us do better.
Thanks again for choosing SBLI. We’re happy to have you with us.
Too difficult
The time, paperwork and emails for a 25,000 policy on a healthy 37 year old non smoker was questionable at best!
21. juni 2025
Besvarelse fra SBLI
Welcome to SBLI! We're excited to have you with us and appreciate you taking the time to share your feedback.
We understand that the time, paperwork, and emails involved felt like a bit much, and we're always working to make the process smoother and more efficient. Your insights help us do just that.
We're glad to hear you received the rate you were originally quoted—that’s a positive outcome, and we're happy we could deliver on that promise.
Thanks again for being part of SBLI. We're here if you need anything along the way.
Some people did better than others
Some people did better than others. The phone tree needs improving.
13. juni 2025
Besvarelse fra SBLI
Hi Nancy,
Thank you for your feedback. We're always looking for ways to innovate and improve, and we truly appreciate you sharing your experience as a valued policyholder.
Besvarelse fra SBLI
We're happy to hear that everything was easy and as quoted. Thank you for your positive feedback; we appreciate it!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.