I ordered a pair of sandals and after a month a receive an email that stated that my order was cancelled because the item was not available. Now it’s been a month since I am still waiting for my refun... Se mere
SANDS - LUXURY PERSONAL SHOPPING
Denne virksomheds TrustScore er ikke tilgængelig lige nu på grund af overtrædelse af vores retningslinjer.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
SANDS falsely advertised on their website they had a Hermes sandal in stock, then AFTER taking my payment informed me they had difficulty sourcing the sandals, then after weeks of delay cancelled my... Se mere
No proper order tracking available. No response from customer service on watsapp. I have received this email to rate my experience before even receiving my order. I have sent emails to Sands team and... Se mere
The Sands Team is very responsive to all my queries. Very professional when dealing with clients. Gives update on your order in a timely manner. Deliver items on time , provide great options and make... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Discover the epitome of Luxury in Men's & Women's Fashion at SANDS. Explore exquisite collections crafted to elevate your style.
Kontaktoplysninger
Forenede Arabiske Emirater
- help@sands-uae.com
- sands-uae.com
Overtrædelse af retningslinjer
Everything came perfect
Everything came perfect. Packaging, receipt, box .
24. maj 2025
Uopfordret anmeldelse
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear Kumail,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
I contacted them by whatsapp and they…
I contacted them by whatsapp and they was very fast to answer !
13. juni 2025
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear Chloe,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear Caroline,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear Gaelle,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
White glove luxury experience with…
White glove luxury experience with Sands. Their services provide the best of the luxury world and have access to the widest of variety of luxury goods I have ever seen.
13. juni 2025
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear Nikarta,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Not professional
They were supposed to let me know that they don’t do exchanges.
They should let me be aware of the policy since it was my first and for sure my last experience with sands.
29. maj 2025
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear Nour,
Thank you for reaching out to us with your feedback.
We would like to take e a moment and inform you that an exception was made for your order as our return and exchange policy wasn't clearly mentioned to you before submitting the order which is not the usual case, although it is stated in our website.
And your new requested item for exchange will be delivered to you sooner within this week as it is en route from Paris as communicated to you over the phone with one of our customer service representatives earlier this week.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
I recently purchased the Goyard Saint…
I recently purchased the Goyard Saint Louis GM Bag. the delivery was on time and the packaging was so good.
10. juni 2025
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
SCAM!
First very polite, then they don't even respond and they don't send an order and you don't get your money back! I suspect it's a scam!
29. maj 2025
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear Ayoub,
We would like to extend our sincerest apologies for the situation that occurred with your order, your experience matters to us, and we appreciate your patience throughout the process.
The color you requested unfortunately went out of stock after submitting the order, and our team has informed you of this promptly, and as per our policy, which is listed on our website, orders can only be cancelled after the completion of 20 working days from the order confirmation date.
Please rest assured that we are continuously working to improve our operations and ensure that we provide you with the best possible service moving forward.
Should you have any further questions or need assistance, feel free to reach out to us at help@sands-uae.com.
Warm regards,
Sands Team
Keep in touch wz customer n tell him wherehis product reached on the way to delivery. Delivery take too long tooNo follow up with customer...
No follow up with customer...
29. maj 2025
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear Racha,
We sincerely apologize for the delay in the delivery of your order. We completely understand how frustrating it can be not to receive your purchase within the estimated timeframe, and we are truly sorry for the inconvenience this has caused.
Please know that your order was one of the rare cases that experienced a delay, and we are currently taking serious steps to improve our processes and ensure faster, more reliable service moving forward.
Our customer service team will be reaching out to you shortly to investigate this matter further and provide you with a solution that we hope will be both suitable and satisfactory.
Thank you for your patience and understanding. We value your trust and are committed to making this right.
Warm regards,
Sands Team
Just received my Goyard Saint Louis in…
Just received my Goyard Saint Louis in 3 days only.
Thanks for this perfect experience 🙏
12. juni 2025
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear Maha,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
i recieved my celine beach bag with…
i recieved my celine beach bag with many defects and damages,i contacted the customer service with no use nor help or respond which was sooo depressing for me as a frst purchased that will not be repeated i guess becoz of this experience
28. maj 2025
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear Nadia,
Thank you for reaching out to us with your feedback.
We would like to take a moment to address your recent order and our subsequent communications. The item you purchased—a straw bag—was received in excellent condition directly from the Celine store in Paris, and we ensured it was shipped to you in the same condition received with all due care.
As this is a handmade-machine straw bag, there was a slight rib in one of the straw threads, which was so minor it went unnoticed by the original store seller, as well as during our quality check a it is a natural characteristic of the material and does not affect the quality or integrity of the item.
After you received your order, you reached out to let us know how pleased you were with your purchase, which we were very happy to hear. Subsequently, you brought the slight rib to our attention and requested a partial refund. And as a gesture of goodwill we have offered you a discount on your next purchase with us.
We would like to highlight that all communication regarding your order was conducted in a timely manner via WhatsApp, email, and phone calls ensuring full transparency and responsiveness on our part.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Disappointing Initial Experience, Rescued by One Helpful Agent
My overall experience with this company was frustrating due to poor handling by the first customer service agent. When I placed my order, I specifically requested it to be a gift, and I was assured that it would be shipped from France within 5–7 days in Goyard’s signature gift packaging, including a card.
Once the order reached the hub, I was sent a tracking link—unfortunately, it was linked to the wrong number. Although I could see the tracking details, entering my mobile number with the courier company yielded no results. When I brought this issue to the agent’s attention, I was simply told to “call the courier company and track your order,” which is unacceptable. As a customer, I expect the company to manage the full process until the item is successfully delivered—not to be passed off with incomplete tracking and vague instructions.
To make things worse, I received no follow-up or response for over two weeks, despite sharing screenshots of the issue.
Thankfully, on June 9, I contacted the customer service line again and was assisted by a representative named Miss Lubna (if I recall correctly). She was incredibly helpful, tracked the shipment herself, and ensured I received the order the very next day—June 10.
However, the order arrived in a standard Goyard shopping bag with a card, not in the special gift packaging that was originally promised. This oversight lies entirely with the first agent I dealt with.
While I appreciate the eventual resolution, the lack of professionalism and follow-through from the initial representative significantly impacted my experience
27. maj 2025
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear Shaikha,
Thank you for reaching out to us with your feedback.
We are reaching out to you to apologies for any inconveniences this first communication with our team has caused to you and we would like to take a moment to clarify that as you mentioned when you have contacted our customer service agent, and the delivery issue was resolved with the delivery courier company within 24 hours as promised over the phone.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Absolute Fraud
Absolute Fraud , they send me the watch picture from a supplier in Asia with different price than what they asking and they call them self as the owner of the stock and asking for 85,000AED Deposit , there is no stock there is no office, just some fancy Internet photo and nice website, please be aware and don't fall to this trap
1. juni 2025
Uopfordret anmeldelse
The most reliable and honest I’ve…
The most reliable and honest I’ve worked with
10. juni 2025
Uopfordret anmeldelse
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear Sara,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Authentic products and the best prices
Authentic products and the best prices. Fast delivery! Love it so much!
27. maj 2025
Uopfordret anmeldelse
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear Abla,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear Sara,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
I’m very disappointed with this…
I’m very disappointed with this service. I specifically requested and confirmed that my order should arrive within 3 days, and I even paid extra for express shipping. I also contacted customer service to make sure the delivery would be on time, and they assured me it would.
After payment, they informed me that the item (a pair of shoes) had a scratch. I agreed to change the size, but I clearly emphasized that the most important thing was timely delivery. Despite all the confirmations and extra charges, the order did not arrive on time.
This was very frustrating and unprofessional.
2. juni 2025
Sands was VERY reliable
Sands was VERY reliable. I needed a designer bag (which was coming from Paris) for my anniversary, they guaranteed if I go through Express then I would get it on time.
Sands did not disappoint AT ALL.
Got the item in time, my wife was happy too with her gift and as am I.
Will definitely be shopping here again in the future.
6. juni 2025
Uopfordret anmeldelse
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear Hasnain,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Fraud company ⚠️⚠️⚠️⚠️⚠️
Fraud company ⚠️⚠️⚠️⚠️⚠️
Reply to your response:
You failed to mention the most important part: you delivered the wrong color without informing me — and only after the item arrived did I discover it wasn’t what I ordered.
At no point did you notify me that the correct color was unavailable or ask for my consent to ship a different one. You simply forced a delivery, then called it “sourced” to avoid honoring a cancellation or refund — which is completely misleading.
The item has since been collected, and I am still waiting for my refund. Your claim about sending a cancellation confirmation email is also false — I never received one.
As per your policy, the refund is now expected by July 4th, and I will be updating this space publicly with the exact date and time once it’s finally resolved.
This entire experience has been exhausting — the opposite of the professional, luxury service you claim to provide.
21. maj 2025
Uopfordret anmeldelse
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear Bayan,
Thank you for reaching out to us with your feedback.
Please note that your cancellation request was submitted one day after the order was confirmed. As per our policy, cancellation is only applicable if the item has not been sourced within 20 working days from the date of order confirmation, and in your case, the item was successfully sourced and an automatic confirmation email was sent to you at that time.
As such, your order does not meet the conditions for cancellation or refund, and this was also communicated to you during a phone call. During that conversation, you specifically requested that all further communication be handled via email, and we have respected and followed that preference accordingly.
Additionally, we would like to confirm that both the VAT invoice and the original Loro Piana store receipt were emailed to you as part of your order documentation.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
I had a very disappointing experience
I had a very disappointing experience. I purchased a bag and transferred the money, only to be informed a week later that the item was no longer available. I was then told they needed 20 days to either find the same model or send my money back. After 20 days, they still couldn’t provide the bag and said they would start the refund process.
However, they informed me it would take an additional 7 to 14 business days to get my money back. Today, 20 business days have passed, and I still haven’t received a refund. I’ve been following up every single day, asking for an update or at least a confirmation or proof of the refund being processed—but all I get are vague responses that they are “checking with the bank.” There is still no clear answer, no evidence of any transaction, and no resolution in sight.
It seems like the products they offer aren’t actually in stock, and their refund process is unreliable and extremely delayed. I would strongly advise caution when ordering from here.
9. maj 2025
Uopfordret anmeldelse
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear Vivien,
Thank you for reaching out to us with your feedback.
We would like to sincerely apologize for the delay in receiving your refund payment. This delay is highly unusual and not typical of our refund process, and we truly regret any inconvenience it may have caused.
Please be assured that the refund has been processed, and a receipt of the transaction has been shared with you via email for your reference.
And we would like to clarify that our some of the products listed on our website are very exclusive and rare in the market, which your order was one of them.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.