SANDS - LUXURY PERSONAL SHOPPING 

Don't trust this store , just band Instagram and website,
I just bought strap bioceramic swatch AP royal pop end of may 2026, the store promise pre order only two weeks, but shit happen, almost 1 month, the store finish the order with many reason.
After I receive the item, the store not legit as they said , after I check , the store order from third party from china Alibaba, and the quality not good, and the store sell up the price toi much, the price is only around 40-50$, but Sands sell almost $200 dollar
Crazy store

Very disappointing experience. My order was significantly delayed, and I still have not received the complete order. Only one item has arrived so far, and its quality was extremely poor—nothing like what was advertised on the website. Customer service has also been slow and unhelpful. I will not order from them again and do not recommend this company.

Its a spam company. They sent me an email that the order is delivered althought its not deliveres and for a week now nobody ia replying to my emails

After 9 months I finally received the total refund today.

if there is less than 1 star i will choose bad service and not same time i receive they told me you will receive in 4-7 days but too late still i didnt receive it it take more time and i will not order again.
thank you

I placed the order expecting delivery within 5–7 days, but it has now been delayed beyond the promised timeframe. Could you please provide an update on its status?

Very unprofessional

SCAM ALERT – Avoid SANDS UAE at all costs.

I was about to purchase a watch worth 360,000 AED and paid a 10,000 AED deposit. I was prepared to drive from Abu Dhabi to Dubai to inspect the watch.

On the day I was supposed to view it, I received absolutely no update from the store despite multiple calls and messages. The next day, same thing. And the day after that, still nothing.

Finally, after several days of being ignored, a manager called me, apologized repeatedly, and promised she would personally handle the situation and prioritize it. I asked a very simple question: WHY had nobody responded for days regarding a 360,000 AED purchase? She promised to call me back within minutes.

She never did.

Instead, an entire day passed with no response. I called and messaged her multiple times. Nothing. The following day? Still nothing.

Then she accidentally called me, apparently thinking she was speaking to one of her drivers. When I explained who I was and asked why she had been ignoring all my calls and messages, she literally hung up in my face.

After that: complete silence.

This went on for over a week. No explanations. No professionalism. No accountability. Just excuses, ignored calls, and being treated as if a customer spending 360,000 AED doesn’t matter.

Only when I threatened to demand a refund and escalate the matter further did someone else suddenly call and offer to process the return of my deposit.

I’ve never experienced customer service this bad in my life. If this is how they treat a serious customer ready to spend hundreds of thousands of dirhams, I can only imagine how they treat everyone else.

Unprofessional, disrespectful, and completely unacceptable.

Stay away!!!!

I ordered a Polène Mini Cyme bag from SANDS UAE on June 8, 2026, for AED 3,000 through Tabby.

After placing the order, I discovered that the same bag was available from the official Polène website at a significantly lower price. Since I had not yet received the item, I requested cancellation and a refund, but my request was declined.

At the time of writing this review, I am still waiting for a satisfactory resolution. My experience with customer service has been disappointing, and I believe customers should carefully compare prices and review the company’s cancellation policies before placing an order.

Montre SWATCH X AP arrivé en 1 semaine ! Service très efficace et rapide.

Je recommande !

I bought my item on 30/05/2026 and still didn't receive any tracking information. Their communication is very poor via whatsapp or email.

I placed an order for a pair of Chanel pumps (Order #10145) after the item was displayed on the SANDS website as available in the size requested, with an active "Add to Cart" button and an advertised delivery timeframe of 4–8 working days.

Payment was captured immediately and I received an order confirmation. However, I was subsequently informed by SANDS that the item was not actually available and that they would need to source it through their network.

What concerns me is that despite being told the item is unavailable, the exact same item and size continue to be displayed on the website as available for purchase, with the same advertised delivery commitment. I have retained screenshots evidencing this.

When I requested a refund, given that the item was no longer available despite being represented as available at the time of purchase, and considering that the advertised delivery timeframe of 4–8 working days has already been exceeded since I placed the order on 17 May, I sought clarification on the basis for being informed by your call centre that I would need to wait up to 21 days for a refund. To date, I have not received a satisfactory explanation as to why customer funds are being retained when the item ordered cannot currently be supplied.

I have also contacted SANDS directly seeking clarification on:
• Why the item continues to be advertised as available.
• Whether the item was actually available when payment was captured and the order confirmed.
• The basis for the 21-day refund timeline.

Unfortunately, I have yet to receive a response.

I remain hopeful that this matter can be resolved professionally. All I am seeking is either confirmation that the item has been secured and relevant shipping tracking reference, or the prompt processing of a full refund.

I will be happy to update this review should SANDS provide a satisfactory explanation and resolution.

My personal experience has been extremely disappointing.

I paid in full over a month ago and was promised delivery within a specific timeframe.

I never received a tracking number, never received shipment confirmation, never received photos of the product, and the item was never delivered as promised.

My refund request remains unresolved and I have now been forced to escalate the matter through official channels.

I hope this issue will finally be resolved professional

Great authentic items with easy contact with the customer care service !!

I ordered my mules more than 10 days ago!
Two days no-one is answering my massages !
I need to know where is my order pls!

They gave me wrong information regarding payment and delivery . They don’t reply fast and they give false information regarding everything which I found very unreliable . Also still didn’t receive any of the items I bought through them .

I really dislike dealing with sands, they never commit to what tank say, they said my bag will come with a Paris receipt and it came with hong Kong receipt, they can never guarantee your product and always ask you to pay in advance and when they don’t find it l, wait forever to get your money back, I would never shop there again, and WAYYYYYYY OVERPRICED

Dissapointed, but Fast shipping, customer service was helpful before purchasing but my Izmir sandals don’t fit and I get blisters when walking and they won’t allow me to exchange them, if you don’t know your size or things on items dont buy from them as they won’t let you exhnage if you get it wrong.

I havent received my order even after the date they emntionwd

My order is late and u dont give any updates until today im not sure if i will receive it