I ordered a pair of sandals and after a month a receive an email that stated that my order was cancelled because the item was not available. Now it’s been a month since I am still waiting for my refun... Se mere
SANDS - LUXURY PERSONAL SHOPPING
Denne virksomheds TrustScore er ikke tilgængelig lige nu på grund af overtrædelse af vores retningslinjer.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
SANDS falsely advertised on their website they had a Hermes sandal in stock, then AFTER taking my payment informed me they had difficulty sourcing the sandals, then after weeks of delay cancelled my... Se mere
No proper order tracking available. No response from customer service on watsapp. I have received this email to rate my experience before even receiving my order. I have sent emails to Sands team and... Se mere
The Sands Team is very responsive to all my queries. Very professional when dealing with clients. Gives update on your order in a timely manner. Deliver items on time , provide great options and make... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Discover the epitome of Luxury in Men's & Women's Fashion at SANDS. Explore exquisite collections crafted to elevate your style.
Kontaktoplysninger
Forenede Arabiske Emirater
- help@sands-uae.com
- sands-uae.com
Overtrædelse af retningslinjer
Its just perfect !
7. februar 2026
Uopfordret anmeldelse
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
It might take a little bit long…
It might take a little bit long sometimes, so be patient, but they are very professional and trustworthy to deal with and can source so many sought after items!
14. februar 2026
Uopfordret anmeldelse
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
I have ordered my brikin and i have no…
I have ordered my brikin and i have no response from them regarding the delivery
6. februar 2026
Uopfordret anmeldelse
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Hello Dear,
After verification, our teams attempted to deliver your Birkin three times this week without success, as we did not receive any response from your side.
We remain fully at your disposal at any time to arrange the delivery of your bag at your convenience. Please feel free to contact us so we can proceed accordingly.
Thanks & Regards,
SANDS Team
Excellent customer service
Excellent customer service! And such fast shipping! I ordered a suitcase but it went out of stock and they had to wait for it to be restocked. But after I voiced my concern for the delivery date as I have a flight soon and really needed my suitcase, they did their best to make it come on time! Now it’s being delivered either today or tomorrow which is perfect! They truly have such kind and amazing customer service, and they reply fast too on email and phone! I wish I knew the name of the woman I talked to on the phone (i think it might be Menna) so I could highlight how helpful and kind she was!
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Thank you for the service and advice…
Thank you for the service and advice regarding the bag I ordered. I would definitely recommend ✨✨✨✨
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Terrible experience
Terrible experience. Not being able to cancel or request for a refund until after 20 working days from an online shopping site in this day and age is seriously a scam. If there are defects with the items, you’ll need to bring it back to the store, they won’t deal with it either. How this is not a scam I have no idea.
4. februar 2026
Uopfordret anmeldelse
Thank you to Nour
Thank you to Nour, who was able to quickly find the Goyard bag I was looking for at a very attractive price!
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Thanks to Nour for her service
Thanks to Nour for her service, it was delivered in my hôtel in Paris
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Fast shipping ! Thank you
I ordered a Goyard suitcase, the shipping was so fast ! Thank you so much
30. december 2025
Uopfordret anmeldelse
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
I ordered iPhone case slate grey
I ordered iPhone case slate grey, it was delivered in 4 days
Thanks
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
I didnt get the goods
I didnt get the goods. Thay said that dont have at the moment. After asking to refund they said that I can get money back just after 20 days. It looked to me strange and I started to google about them. When found so many bad rewievs decided to contact the bank regarding dispute.
18. november 2025
Uopfordret anmeldelse
Missing/Delayed delivery
I ordered two beautiful Christmas presents at correct prices, with the promise that they would be delivered before the Holidays.
The first one eventually arrived as planned, but only after numerous back and forths with the Customer Service which at this point was very reactive.
The 2nd one was still in Paris when Christmas came, but I was informed it would definitely come before New Years. This time, Customer Service has been much less available. I was told that the colour I had selected was not available so I chose another one.
Only on Jan 3rd, the order was treated and prepared for delivery. Today, 11 days later I am still waiting and my last two attempts to get some news from Customer Service have been left unanswered.
I have a feeling that I am being a bit generous with the 2 stars, but the first delivery went ok and this second one apparently went out of stock. It can happen, but when it does you would expect more help and communication from customer service.
14. januar 2026
Uopfordret anmeldelse
TOTAL SCAM COMPANY
TOTAL SCAM COMPANY: JAN 13,2026
I still have not received my full refund they keep ghosting me and let me quote their so called “manager” so here is her message on Dec 29,2025 after begging for a response for a month “ Dear, I checked with our team and I’m so sorry for this delay.
100% today you will receive it.” then again “ Today you Will receive the outstanding amount” and guess what today Jan 13 i still have not received it. :)))). Then again after spamming her with calls and messages she sends me another text on Jan 6,2026 saying “ Today you Will receive the outstanding amount” I say i didnt receive anything and to this day im waiting for her to answer and refund me :)))).
PLEASE PLEASE ADVISE EVERYONE NOT TO ORDER FROM THIS COMPANY THEY ARE A COMPLETE SCAM THEIR INSTAGRAM SEEMS LEGIT THEIR WEBSITE ALSO BUT I PROMISE YOU ITS NOTHING BUT A TOTAL SCAM.
8. august 2025
Uopfordret anmeldelse
Very poor service and disappointing…
Very poor service and disappointing experience. Before placing the order, I clearly confirmed that the item would be delivered before the 22nd of December and proceeded based on that assurance. The order was delayed, and on 29 December I was contacted by the driver for delivery, which I will refuse as it was already far past the agreed timeframe. If the company was unable to source and deliver the item within the requested period, they should have been transparent before accepting the order. Instead, it seems the focus was on securing the sale rather than providing quality service. This will be my last time dealing with this company, and I will never recommend them to anyone.
29. december 2025
this websites a scam and their reviews…
this websites a scam and their reviews are fake AVOID
27. december 2025
Uopfordret anmeldelse
Was great
Was great . I got my item fast . Communication of the customer service could be better though .
15. december 2025
Uopfordret anmeldelse
Never reply to messages ordered 3 weeks…
Never reply to messages ordered 3 weeks ago.
Sent three messages and two emails no reply.
Dont trust this company
26. november 2025
Uopfordret anmeldelse
The women’s bags section always offers…
Total fake and paid reviews. Don't waste your money on this platform. No response on mail.
23. november 2025
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.