I ordered a pair of sandals and after a month a receive an email that stated that my order was cancelled because the item was not available. Now it’s been a month since I am still waiting for my refun... Se mere
SANDS - LUXURY PERSONAL SHOPPING
Denne virksomheds TrustScore er ikke tilgængelig lige nu på grund af overtrædelse af vores retningslinjer.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
SANDS falsely advertised on their website they had a Hermes sandal in stock, then AFTER taking my payment informed me they had difficulty sourcing the sandals, then after weeks of delay cancelled my... Se mere
No proper order tracking available. No response from customer service on watsapp. I have received this email to rate my experience before even receiving my order. I have sent emails to Sands team and... Se mere
The Sands Team is very responsive to all my queries. Very professional when dealing with clients. Gives update on your order in a timely manner. Deliver items on time , provide great options and make... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Discover the epitome of Luxury in Men's & Women's Fashion at SANDS. Explore exquisite collections crafted to elevate your style.
Kontaktoplysninger
Forenede Arabiske Emirater
- help@sands-uae.com
- sands-uae.com
Overtrædelse af retningslinjer
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Worst experience ever!!!
Worst experience ever!!!
Not professional at all
After waiting for 2 weeks to receive the product, they mentioned it was out of stock.
No refund received although it's been more than 14 days
1. april 2025
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced.
At SANDS, we hold ourselves to the highest standards, and it’s clear that your recent experience did not reflect our usual level of service. A delay and lack of communication are unacceptable, and we take this matter very seriously.
We are currently reviewing your case internally to understand what went wrong and ensure it does not happen again. In the meantime, please allow us to resolve this situation directly with you — our team will reach out to you shortly to make things right.
Your trust means everything to us, and we’re committed to restoring it.
Warm regards,
The SANDS Team
Bad service
• Very slow at replying to messages.
• No notification when my shoe size went out of stock.
• I asked about availability and was told my size was confirmed.
• I paid for the shoes, trusting the confirmation.
• Two weeks later, I had to follow up myself — only then was I told my size was out of stock.
• Completely unprofessional and disappointing service.
15. april 2025
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced.
At SANDS, we hold ourselves to the highest standards, and it’s clear that your recent experience did not reflect our usual level of service. A delay and lack of communication are unacceptable, and we take this matter very seriously.
I can see that your order has been successfully delivered.
Your trust means everything to us, and we’re committed to restoring it.
Warm regards,
The SANDS Team
I will not recommend it for anyone to use this website
I will never order again. Be honest with customer and when you give a customer words and dates be responsible. I will not recommend anyone. I want to cancel my order with full refund they are refusing.
When I ordered the shoes they said that it was available after 1 week they told me that it’s purchased but after two days they said that it’s out of stock and if u don’t want to wait choose another color!! If it’s not available why they don’t just tell me or they tell me after they receive the money!! Till now we will enter the third weeks and still I didn’t receive it.
13. april 2025
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced.
At SANDS, we hold ourselves to the highest standards, and it’s clear that your recent experience did not reflect our usual level of service. A delay and lack of communication are unacceptable, and we take this matter very seriously.
We are currently reviewing your case internally to understand what went wrong and ensure it does not happen again. In the meantime, please allow us to resolve this situation directly with you — our team will reach out to you shortly to make things right.
Your trust means everything to us, and we’re committed to restoring it.
Warm regards,
The SANDS Team
Long waiting time and not received any updates regarding my delivery
I purchased the order on 8 th April and until now I have not receive any updates more than 14 days passes and no reply from Sands. I am really concerned about my order
8. april 2025
Thanks to sands again ❤️
20. februar 2025
Uopfordret anmeldelse
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Great service and great customer…
Great service and great customer support
Loved dealing with them
5. april 2025
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Gorgeous experience!
Gorgeous experience!
So professional, so fast.
16. april 2025
Uopfordret anmeldelse
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
I hope this message finds you well
I hope this message finds you well. I am writing to express my deep dissatisfaction and frustration regarding the delivery of my recent order. I expected a higher quality of service from your esteemed company, but unfortunately, my expectations were not met.
Upon receiving the package, I was shocked to see the condition it arrived in. The case was damaged, and the shoe box was open, which significantly affected the quality of the product and my overall experience. This situation is completely unacceptable, especially since I was anticipating a product in excellent condition.
I am still feeling disappointment regarding the lack of attention and follow-up regarding my situation. I kindly ask that you take this matter seriously and implement the necessary measures to rectify this situation.
I look forward to your prompt response and to finding a suitable solution to this issue, which does not reflect positively on your company’s reputation.
2. april 2025
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced.
At SANDS, we hold ourselves to the highest standards, and it’s clear that your recent experience did not reflect our usual level of service. A delay and lack of communication are unacceptable, and we take this matter very seriously.
I can see that your order has been successfully delivered.
Your trust means everything to us, and we’re committed to restoring it.
Warm regards,
The SANDS Team
Perfect!
Perfect!! Smooth purchase with fast deliveries . Will definitely order again .
31. marts 2025
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
غير ملتزمين بالمواعيد
1. april 2025
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced.
At SANDS, we hold ourselves to the highest standards, and it’s clear that your recent experience did not reflect our usual level of service. A delay and lack of communication are unacceptable, and we take this matter very seriously.
We are currently reviewing your case internally to understand what went wrong and ensure it does not happen again. In the meantime, please allow us to resolve this situation directly with you — our team will reach out to you shortly to make things right.
Your trust means everything to us, and we’re committed to restoring it.
Warm regards,
The SANDS Team
Order Delay and Bad Communication
Ordered 2 Dragon Diffusion bags on April 2. Have been following up since then and the team either ignores my messages or say that they will get back to me which they don’t. Super frustrated with the experience.
2. april 2025
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced.
At SANDS, we hold ourselves to the highest standards, and it’s clear that your recent experience did not reflect our usual level of service. A delay and lack of communication are unacceptable, and we take this matter very seriously.
We are currently reviewing your case internally to understand what went wrong and ensure it does not happen again. In the meantime, please allow us to resolve this situation directly with you — our team will reach out to you shortly to make things right.
Your trust means everything to us, and we’re committed to restoring it.
Warm regards,
The SANDS Team
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Unhappy
I placed an order in eid and it said 2/7 days maximum and in two days it’s going to be 2 weeks since I ordered no one is helping regarding any updates about the order nothing
30. marts 2025
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced.
At SANDS, we hold ourselves to the highest standards, and it’s clear that your recent experience did not reflect our usual level of service. A delay and lack of communication are unacceptable, and we take this matter very seriously.
We are currently reviewing your case internally to understand what went wrong and ensure it does not happen again. In the meantime, please allow us to resolve this situation directly with you — our team will reach out to you shortly to make things right.
Your trust means everything to us, and we’re committed to restoring it.
Warm regards,
The SANDS Team
Very good service and fast responding
Very good service and fast responding, happy to order from you, and very nice packaging 🤎
11. april 2025
Uopfordret anmeldelse
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Very good shop
It was great buying from you and it’s not my last time, but my issue was with the Delivery as I received my order after 7 days even tho I paid extra to get in 2-4 days.
27. marts 2025
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
service efficace et rapide
service efficace et rapide, je recommande fortement, merci je recommanderais bientôt.
31. marts 2025
Uopfordret anmeldelse
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Delay order and cancellation
Delay order, cancellation without request and no response
24. marts 2025
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced.
At SANDS, we hold ourselves to the highest standards, and it’s clear that your recent experience did not reflect our usual level of service. A delay and lack of communication are unacceptable, and we take this matter very seriously.
We are currently reviewing your case internally to understand what went wrong and ensure it does not happen again. In the meantime, please allow us to resolve this situation directly with you — our team will reach out to you shortly to make things right.
Your trust means everything to us, and we’re committed to restoring it.
Warm regards,
The SANDS Team
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Thanks nader for ur help again
Thanks nader for ur help again, you found my hermes Chypre in only 4 days
20. februar 2025
Uopfordret anmeldelse
Besvarelse fra SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.