Sana Benefits Anmeldelser 

I used my insurance for the first time and it was very easy to use. Had no issues at the doctor or at the pharmacy. Thanks for making it easy to use.

Originally sent us to a facility that does not do Green Imaging yet, but got the voucher updated almost immediately so we could still get the CT scan completed today. Overall good experience.

Gina Battista - Customer Success Manager is what made a very difficult renewal, much better than what it could have been. Gina did her job above and beyond the call of duty. Her service and professionalism excellent on all counts and very much appreciated. Even when the client became difficult, Gina kept her composure and completed the renewal - 5 STARS!

Charge $300+ for annual physical lab exam, which is preventative care and is required by federal law to be covered. Fight tooth and nail to not pay out the fees and betting on us not having the resources to sue them. Poor PPO network as well.

I know people don't really get to influence their health network choice but if you have any say, ask your company to get coverage from a conventional provider.

This experience truly continues to improve. They have found a way to make healthcare not only affordable but convenient for working people. The online options are amazing and the coverage is excellent.

Buyer beware...they say they will support your small business....and you'll pay the premiums....and meet your deductibles...and then you'll receive a tough diagnosis from your doctor followed by a cancellation notice from Sana saying you are too expensive. And they won't just drop you....they will drop every one of your employees. Chris Poelma will sell you on the idea that his company is better than the big guys...but that's only if you pay the fees without ever needing to use the coverage. We've been a Sana client for years, never needed to use the coverage until this year...I was diagnosed with a heart issue... and now every one of my hardworking employees is losing their coverage. Interestingly, our "we are dropping you" notice came in after our family paid the $10,000 deductible (as in days after...). As a small business owner, I would caution you about trusting this company. They make it sound like they are the answer for small businesses, but based on results, they are selling a lie. Run, don't walk, away from this brand. #sanainsurancescam

Customer service says hold 4 minutes then to get a recorded message leave a voicemail to be returned tomorrow?? I will be working then. No good.

Welcome links: " this page no longer exists"
really? Great way for me to get started and exited about this plan (not).

I seldom write reviews, and it takes a lot to ruffle my feathers to the point of engaging with customer service. However, this company has managed to reach a new low. They inexplicably charged an extra $125 to my card for their defunct Sana Pay service. While I understand that mistakes can happen, what truly irks me is their insistence that I was 60 days late in submitting my claim - a first in my two years of using their service. I repeatedly informed them that I never received their email, but they remained unmoved. How audacious of them to compound their error!
This is the caliber of company you're dealing with. Providers are reluctant to accept their insurance, and Sana attempts every conceivable tactic to evade covering expenses. Their customer service is abysmal in terms of both efficiency and quality. They exhibit an unwillingness to accommodate customers, yet display disorganization and carelessness in even the simplest of tasks. I implore you to steer clear of this company. I value my job, but I'm genuinely contemplating a departure solely to secure superior health insurance. It's genuinely astounding how unprofessional and ineffective this company is - an experience you'll only truly grasp once you're in the midst of it. Consider yourselves forewarned.

Update (10/23/2023)
On Friday, I was assured that someone would reach out to me regarding this issue by the end of the day. Unfortunately, this didn't happen, prompting me to spend yet another hour on the phone with customer service in an attempt to understand the delay. The customer service representative took nearly an hour to locate a departmental contact. He then informed me that the Sana Pay representative (the same person who had initially overlooked the error in the receipts) was working on the issue with their supervisor, and I should expect a follow-up later in the day.
I emphasized that this should be a given, considering the representative's evident difficulty in fulfilling their job responsibilities effectively. However, I had been requesting to speak with their supervisor since Friday morning. This conversation took place on a Monday morning just after 9 a.m. Why was it so challenging to speak with a manager at that time?

By 10 a.m., the refund was processed, and I finally had the chance to speak with a manager from Sana Benefits. I explained that my concern wasn't solely about the refund, but about the entirety of my experience. Despite their claims of prioritizing their members, I had never felt so disregarded as a customer. They had numerous opportunities to enhance my experience, yet consistently chose otherwise. A simple apology for the oversight and an assurance of prompt resolution would have made this entire process much more bearable.

A company that fails to grasp the importance of this basic step, which speaks to its humility, should reconsider its place in the business world. My sympathies lie with their frontline employees, who genuinely aimed to assist me but struggled to connect with those who could provide actual help. Having worked in customer service, I understand that the quality of service you can deliver is heavily contingent on the company's commitment to honoring its promises.

If you're seeking a reason to doubt the severity of my experience, you may find one. However, Sana Benefits' claims of "superior customer support" and a "better member experience" are, in my experience, misleading. I seldom take time out of my schedule to write reviews or engage with customer support unless I'm profoundly dissatisfied. I implore both small and large businesses to weigh the impact of choosing Sana Benefits for their valued employees. Don't let this subpar company compromise your valuable workforce.

Horrible company. Have 30 employees under insurance and they will not respond when needing help. Horrible customer service. Owner ignores calls and emails. It sounds too good to be true because it is. No place to post reviews because they hide them very well.

Absolutely love sana best insurance out there! Highly recommend

I'm very impressed with the speed in which this insurance works!

customer service is really helpful
They let me know what is covered

It would be nice to have the Insurance ID card on the web site for access

Excellent customer service! All my questions were answered in a friendly, caring manner. Thank you!

The first person I spoke with told me that sana reps would be calling places to help me find doctors. In Sacramento I can’t even get an appt to try and get them to take sana. I’m running out of medication and was so relieved that the reps at sana would help me. Only to be told days later that isn’t true at all, that I have to locate and request my own doctors. The website is useless, if you search psychiatry the first option is for an ear nose and throat doc. I’ve called a million places off the list found on sana and either it’s not the type of dr listed, they won’t even talk to me about an appt, or they need a referral to even consider me.

Very Helpful Staff
Catilin has been so friendly and responsive to work with. Thank you!

Our small business chose Sana for its alleged flexibility and coverage, but it was a disappointing experience for me. Perhaps if all you only need preventative care, it's fine; however, I really struggled to get things covered outside of that.

For context, I was on the Executive team of a small Austin-based startup, working remotely from the Milwaukee area. It is worth noting that my experience may have been different were I in a more startup-friendly area where more companies used Sana.

As other reviewers have said, their network of doctors isn't as clearcut as a traditional insurer, and most of the places listed don't actually take Sana. For example, I went to an urgent care for a ruptured cyst – not only was this not covered initially, but to get Sana to cover it, I had to provide them with diagnostic codes (which you have to do for every single submission to them, btw). It's really difficult to acquire these – I had to submit a HIPAA request and wait for months to get them. Meanwhile, I'm still out $500 for this visit, which, btw, Sana would only comp me for once it was fully paid off (something to consider if you ever do a payment plan).

Visits to specialists were almost never covered, even if they were referred by my children's pediatrician and were allegedly in network.

I do want to give some credit to their support staff – Kelly in particular was amazing – but many of the others were dismissive and inattentive, asking me for paperwork that I had already provided in previous emails, often with a tone that wasn't particularly friendly.

In short, if you're a small business, I would probably opt for another option, even if the cost is a bit higher – your employees will thank you.