Sana Benefits Anmeldelser 

We were kicked off our Sana plan after two years and couldn’t get any clear explanations as to why. Now we’re back on a lame government plan.

I guess the good part is now there will be no confusion when explaining to our providers what Sana is. Nobody ever understood it.

We've been a part of many healthcare plans, but no one compares to what we've experienced with Sana. From timeliness of claims to working with us when claims are denied to get us the maximum benefit, we have nothing but good things to say. It's actually fun to brag about Sana to others! :)

I am a provider and have found it impossible to get paid for my services. I had to mail in my claim and it’s been over two months and nothing. I have tried calling and the customer service does not seem to know who to submit a claim if I don’t have access to a claim system. And I cannot seem to find anyone to help.

Customer Support via chat was fast and simple. My issue with information was fixed on the spot and resolved.

Very confusing to use or find out what within network so you know only open during regular business hours so hard to get ahold of them

Here are the facts about WHAT Sana is -They are a new form of insurance (self-funded/level funded). This form of insurance I hope will be outlawed as it is 100% a scam. We were blissfully unaware and happy clients of Sana for the last 3 years. Paying our premiums, doing our annual check ups and going about our business. Then one of our employees received a diagnosis that could require some expensive medical treatments and our employee thought "thank goodness I can have peace of mind in this tough time because I am insured!" WRONG! Self Funded pretty much means you are paying a middleman to pay your bills, but if that middleman thinks they may be short to pay your bills - they disappear!! That is exactly what Sana did. My employee received a tough diagnosis and then I had to break it to them that our so-called "insurance" has cancelled us actually citing "our underwriters have projected a recent diagnosis will be too costly and will not renew". Sana is good when times are good, and will leave you when times are bad, which by definition is NOT INSURANCE! I urge anyone running a small business to seek traditional fully insured insurance to avoid this kind of nightmare.

I appreciate the time and support my onboarding rep provided, she made us feel that she truly got the best quote for our small business needs.

So for been a good experience. I am new to this insurance. But the information is easy to understand. The website is great for information. And so far no issues with my existing doctors and this plan

No Benefits to Sana Benefits.

I am currently going through my first pregnancy which is meant to be a beautiful and joyful experience, instead it has been a nightmare from the beginning thanks to Sana Benefits.

When I first found out I was pregnant I went through their portal to find a "Sana Provider" near me. None of the doctors that were listed knew about Sana Benefits and I ended up having to pay out of pocket for the first 3-4 prenatal visits.

I moved across the country and am now working with a Midwife who bills everything at then so I haven't had to deal with Sana until today, I received a notice that I am required to pay out of pocket for my anatomy scan that is over $1200. My provider billed Sana directly, which is what they told me to do, and Sana told them it was patient responsibility. THIS IS A REQUIRED PROCEDURE TO ENSURE THE HEALTH AND DEVELOPMENT OF MY BABY.

I have called Sana multiple times but always get a different person so there is no direct agent that can help me with my specific needs.

DO NOT USE SANA BENEFITS!

Morgan Mayo provided great guidance through the process.

My PCP of 10+ years is dropping Sana due to difficulty reaching and working with customer service and the lengthy payment process (stated up to 4 months). Sent to Sana and ask for assistance and 24 hours later have not heard from anyone.

issue not resolved

I tried to use my benefits before they expired as I did not realize they expire on 11/30/23. I tried to make an eye exam appointment. When I called, they couldn't find me in the system. I called Sana to get it straight as we've been paying on the insurance all year but evidently, we didn't have benefits. Sana put a rush on it and it was supposed to be resolved prior to my appointment on 11/24/23. The appt was made for 11/24/23. The office is at least 45 minutes away from my home. When I arrived, they stated that they couldn't find me in the system, and I did not get to get my eyes checked. Paid all year for nothing. We should get our money back as it was never put in the system that we had active vision insurance. I'm very disappointed. Worst insurance experience ever!!!!!

The long center operations vs zenefits vs discrimination vs enrollment vs schools vs PPO employees plans vs dramatic and pettiness and gossiping talkshow signals not Paying enough sana benefits vs The long center operations Kelsey Kroll vs Amber wadey and the rest of them

Information ov

No one accepts your insurance. I can’t get care anywhere.

Great customer service and affordable coverage for our employees. SmithRx is great. So are the patient advocates!

We just renewed for our second year!

Sana's team members did an excellent job in facilitating a smooth transition for individuals switching to their company. Their quick response time to any questions within a few hours likely contributed to a positive experience for those making the switch. This responsiveness can be crucial in ensuring that employees feel supported and informed during a transition, ultimately fostering a positive working relationship from the start.

great communication, really helpful & easy to work with

What made it great was the benefits. The level of the breakdown when it came to explaining what each part of the plan came with. Really liked how easy it was to understand all of the explanations given!