There seems to be a bit of a communication issue when a customer wants to cancel an order. Before my order had been dispatched I sent an email to cancel it but 24 hours later it was dispatched. The re... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My new Heston Blumenthal scales are superb. So accurate and easy to use. I wish I’d bought them years ago! Delivery by Yodel was a bit of a nightmare though. Not easy to get in touch with. Also… it... Se mere
The product is made of good quality plastic and does look quite solid.i have only used it for spice and saffron (and not coffee) and it does the job perfectly to grind. However, the only point for whi... Se mere
Bought a Frying pan with what i thought had a 10 year guarantee,but only if you register? After 13 months pan faulty but not under warranty.Ony in the very small print does it mention register.Would e... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Salter
Skrevet af virksomheden
Salter
Salter is a name loved and trusted by generations. For over 260 years, Salter have been manufacturing precision technology for the home, making us the UK's No.1 brand for domestic weighing scales. Remaining at the forefront of innovation, Salter now combines electrical, cookware and housewares, including scales, to deliver a full coordinated collection to suit every home.
See our latest ranges for yourselves @salteruk on Instagram, SalterUK on Facebook, or via our website Salter.com
Get in touch
Our friendly and efficient customer service team are happy to help with any queries, just head to www.Salter.com and start a live chat.
Salter
Skrevet af virksomheden
- The oldest British housewares brand
- Salter has been built on family values and for 260 years we have proudly brought people together. Whether it’s baking for the family with a Salter scale or sharing special moments over a cup of tea poured from a Salter kettle, Salter offers a range of products to make family life that little bit easier. Offering a promise of quality and reliability across our scales, kitchen appliances, cookware and bakeware, Salter delivers award winning ranges for every home.
Our Shipping & Guarantee Policies
Free shipping & 12 months guarantee
We provide free delivery to our customers on all orders over £15, we also offer a standard 12 month guarantee on all purchases with 15 years guarantee on scales subject to terms and conditions.
Kontaktoplysninger
Victoria Street, OL9 0DD, Oldham, Storbritannien
- salter.com
4,4
Fremragende
12 t anmeldelser
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great website with good products
Great website with good products. Happy with my purchase
13. april 2026
Very pleased with my order…
Very pleased with my order Delivery excellent. Pancake Pan great - cooks evenly. Value for money.
17. april 2026
The saucepans are worth the money they…
The saucepans are worth the money they cook well
17. april 2026
Such a lovely matching set of kitchen…
Such a lovely matching set of kitchen appliances. They both work well.
17. april 2026
Product was delivered well packaged and…
Product was delivered well packaged and quickly.
Item is as described and of good quality works well.
Overall a satisfying experience.
17. april 2026
What an absolutely amazing experience…
What an absolutely amazing experience with the customer service. Incredibly impressed and will continue to buy their products after being looked after so well! Thank you for making me smile!
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Salter
Good Morning,
Thank you for bringing this to our attention. We’re sorry for the frustration caused by continuing communications and understand how disappointing it is to receive marketing emails after you’ve already unsubscribed.
We want to reassure you that we have now requested our internal teams to remove your email address from all of our mailing and marketing lists. As a result, you should not receive any further promotional emails from us going forward. While it can occasionally take a short amount of time for these updates to fully take effect across all systems, this request has been actioned.
Please accept our apologies for the inconvenience caused. We appreciate you making us aware of the issue, as this helps us improve how we manage customer preferences and ensure unsubscribe requests are handled correctly.
If you do receive any further emails from us, please contact us directly and we will investigate this immediately.
Kind Regards,
Emily
We like the appearance of the scales…
We like the appearance of the scales and tgey arrived quite quickly
10. april 2026
Problème de fonctionnement de ma…
Problème de fonctionnement de ma friteuse électrique, le service après vente rapide et efficace m a proposé de me rembourser ou de l échange.
Très sérieux
Je recommande
17. april 2026
Uopfordret anmeldelse
Fabulous Customer Service from Katie…
Fabulous Customer Service from Katie via the Live Chat today
I had an issue and it was all sorted within 10 minutes
Katie is a credit to Salter
Many thanks
24. april 2026
Uopfordret anmeldelse
I wanted a User Manual for my recently…
I wanted a User Manual for my recently purchased bathroom scales. I wasn't able to obtain one via the website however i received one via an email to the Company within 24 hours. Great service in my opinion.
22. april 2026
Uopfordret anmeldelse
Had to return an item
Had to return an item, they were so helpful. I also purchased a kettle and toaster which I love! Great customer service. Would highly recommend.
8. april 2026
Poor warranty
Contacted customer service to claim a warranty on scales that are not working and have twice received a generic response to try changing the batteries etc which I have already advised that I have done. It looks like they are looking for excuses to not honour the warranty.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Salter
Good Morning,
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration caused during your guarantee claim and that our initial responses did not adequately address the issue you described. This is certainly not the level of service we aim to provide, and we want to reassure you that we do honour valid guarantees.
We have requested your details so that we can reach out to you directly, review this matter properly, and work towards a resolution as quickly as possible.
Best regards,
Aleksandra
Excellent experience
I received email telling me the part I needed was back in stock, I ordered it and received it within 2 days. Excellent service.
15. april 2026
Very happy with the products
Very happy with the products, everything operating properly.
Could improve the coms with regard to the delivery, wasn't very sure what was happening and when until late on on the day of delivery.
14. april 2026
Very easy to order online
Very easy to order online, good that it's free delivery too. Excellent quality scales and very accurate.
Very fast delivery
14. april 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.