Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I purchased the Saint Luca Pave Diamante Triple Gold Set as a birthday gift to myself and it was one of the BEST DECISIONS EVER! I received so many compliments on the pieces, the coordination to my... Se mere

Bedømt til 1 ud af 5 stjerner

If I could give negative stars I would placed order almost 2 months ago and no shipment yet . Keep saying some excuse or other and when I asked if I can cancel order they said I can return it but not... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

THE WORST EXPERIENCE EVER AND A SCAM!!! It's been almost 2 months, I didn't get my parcel at all, they've been saying it's due to covid somewhere in transition but when checking the "tracking num... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

I wish I read the reviews before I ordered. I ordered on Black Friday and have yet to receive my items. The tracking number provided weeks after ordering doesn’t work. I know delivery processing take... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Butik med modetilbehør

Skrevet af virksomheden

Saint Luca was founded on the idea that luxury jewelry shouldn’t cost an arm and a leg. Our mission is to bring everyone the luxury pieces they want and deserve at an affordable price.


Kontaktoplysninger

2,7

Under middel

TrustScore 2.5 ud af 5

205 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 40 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

WE ARE 11TH OF AUGUST FOR AN ORDER IN MAY 2022 STILL NOT RECEIVED AND NO MORE REPLY FROM THE COMPANY

I placed an order on the 8th of may ,we are 11th of june and no delivery
I wrote to claim,no reply !!!!
Very surprised of thr follow up
hope it is not a fake website !!!!

11. juni 2022
Uopfordret anmeldelse
Saint Luca Jewelry-logo

Besvarelse fra Saint Luca Jewelry

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.

Bedømt til 5 ud af 5 stjerner

Great

Everything was perfect!

6. juni 2022
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Saint Luca Jewelry-logo

Besvarelse fra Saint Luca Jewelry

Hi Claudia, it's so wonderful to hear that you were pleased with our jewelry and our service! We hope you will find more Saint Luca accessories to enlighten your everyday style.

Bedømt til 5 ud af 5 stjerner

The bangles I ordered was a gif for my…

The bangles I ordered was a gif for my sisters and they absolutely love them !
I had Great customer service, I was recieving regular email updates on my delivery. Also when I enquired about the products on instragram I received a reply quickly.

26. maj 2022
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Saint Luca Jewelry-logo

Besvarelse fra Saint Luca Jewelry

Hi, we are so happy to hear that your sisters liked the gifts. That's exactly what we love to hear from our clients. Thank you so much for taking the time to write in this lovely review.

Bedømt til 5 ud af 5 stjerner

I recommend 100%

I ordered a set of bracelets. Initially there was a long delay but after contacting the customer service they did their max to send it with priority and I received the items few days after my reclamation. The person of the customer service (Camila) was too kind and available.
The bracelets are amazing. Usually when I buy this kind of bracelets they fit too large (my hand is small), but with this of Saint Luca fit perfect!
I recommend 100% for both quality and customer service.

25. maj 2022
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Saint Luca Jewelry-logo

Besvarelse fra Saint Luca Jewelry

Thank you, Sabrina. We are so glad you liked our bracelets. We hope you will find some great jewellery by our brand for your collection in the future as well 💜

Bedømt til 1 ud af 5 stjerner

Scammed out of my money 😡

I have the same experience as many others here. I should have read this before ordering. They have failed to ship my items for months. The customer service is terrible. I want a refund.

24. maj 2022
Uopfordret anmeldelse
Saint Luca Jewelry-logo

Besvarelse fra Saint Luca Jewelry

We are very sorry to hear that your impression of us was negative.

We can assure you that delay with your order was not our intention and biggest apologies about that.

Also, our sincere apologies for being late with responses. We receive a lot of messages from clients daily and our customer service team tries to answer as fast as possible.

Hopefully, you will understand! 🙏

Bedømt til 4 ud af 5 stjerner

The product is beautiful as seen in the…

The product is beautiful as seen in the picture but the delivery took so long for it to arrive in the UK but aside that it worth the price

18. maj 2022
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Saint Luca Jewelry-logo

Besvarelse fra Saint Luca Jewelry

Thank you for letting us know about this. Your feedback helps us do better. We are so glad you liked our jewellery 💛

Bedømt til 1 ud af 5 stjerner

I ordered 3 months ago and have no…

I ordered 3 months ago and have no received anything yet!

17. maj 2022
Uopfordret anmeldelse
Saint Luca Jewelry-logo

Besvarelse fra Saint Luca Jewelry

We are sorry to hear about such an experience. We don't deny that the shipping process can take a bit longer. Because of the Covid-19, shipping companies experience some struggles.

But please be sure, that we are doing the best we can that the items would reach our customers' destination as soon as possible.

We truly understand how tiring the waiting process is, for this reason, we are giving the additional gifts, hoping that it will lighten the situation in some way! 🙏

Bedømt til 5 ud af 5 stjerner

Beautiful Pieces

The items were beautifully polished and the shades of green are pleasing. Customer Service Team has been amazing, they were very kind and helpful.

7. maj 2022
Uopfordret anmeldelse
Saint Luca Jewelry-logo

Besvarelse fra Saint Luca Jewelry

Hi Nance, It brings us such joy to hear that you enjoyed our jewelry. We thank you so much for taking the time to leave us this lovely review!

Bedømt til 1 ud af 5 stjerner

Horrible and disgusting experience

Horrible and disgusting experience so far i reallyyyy wish I had read all these negative reviews before getting tempted to order from them. My order has not arrived and neither are they being helpful tracking is not showing much aswell!! I would love a refund and advise everyone stay awayyyy

28. april 2022
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Saint Luca Jewelry-logo

Besvarelse fra Saint Luca Jewelry

Thanks for your thoughts!

Our team has already solved this issue and the parcel has been delivered to you. I hope you enjoy wearing your stunning items.

Hopefully, you would consider providing a better review in the future as it is important for our brand as we are looking forward to solving all problems presented to us by our customers.

We value your opinion and we treasure our customers’ community.💛

Bedømt til 5 ud af 5 stjerner

Gorgeous Jewelry!

For being shipped from Lithuania it came rather quickly! And I could not be more pleased! The jewelry is gorgeous, just as beautiful as the pictures, if not more so. They came in a pretty green bag and opening each piece was fun and exciting. Everything was just beautiful. I would certainly order again for myself and as a gift to someone.

25. april 2022
Uopfordret anmeldelse
Saint Luca Jewelry-logo

Besvarelse fra Saint Luca Jewelry

Thank you for your honest feedback!

We’re here for you anytime. 💛

Bedømt til 1 ud af 5 stjerner

THE WORST EXPERIENCE EVER AND A SCAM!!!

THE WORST EXPERIENCE EVER AND A SCAM!!!

It's been almost 2 months, I didn't get my parcel at all, they've been saying it's due to covid somewhere in transition but when checking the "tracking number" - the parcel has not even been made nor sent out of the f-ing Lithuania! The customer service doesn't care at all, they're just responding 2 times a month, I've requested my refund and they've been ignoring ever since! I'll probably never see neither my money nor my parcel. F-ing liers and scammers!!!

I WANT MY MONEY BACK!!!!!!

19. april 2022
Uopfordret anmeldelse
Saint Luca Jewelry-logo

Besvarelse fra Saint Luca Jewelry

Thank you so much for taking the time to share your feedback and experience with us.

We acknowledge that we have not responded quickly enough and we are really not happy about our performance.

In order to avoid such situations, we've been implementing a new system over the last few months.

It was definitely not our intention to make you feel unheard or to cause any stress through our actions, or inactions.

Our team is really apologizes for this and already working on your issue every day🙏🏼

Bedømt til 5 ud af 5 stjerner

Bracelet Set

The jewelry set I purchased was absolutely beautiful. I purchase 8 sets for my bridesmaids. I think they are going to love them. The service and delivery was fast and efficient. I will definitely order from Saint Luca jewelry in the future.

2. april 2022
Uopfordret anmeldelse
Saint Luca Jewelry-logo

Besvarelse fra Saint Luca Jewelry

Thank you so much for sharing your experience with us! Glad to hear you love our sets.

Also, the team will be thrilled to hear your feedback since we are working very hard on making the customers happy! 💛

Bedømt til 5 ud af 5 stjerner

Agnes Madonna Luxe Set

The bracelet set is perfect for everyday use because of the design. Very satisfied with the bracelet received.

24. februar 2022
Uopfordret anmeldelse
Saint Luca Jewelry-logo

Besvarelse fra Saint Luca Jewelry

Thank you for your feedback, that means a lot to us.

Bedømt til 1 ud af 5 stjerner

This is the worst shopping experience…

This is the worst shopping experience by far. I ordered back in late november, I expected it to arrive around Christmas, it should be gifted to my friend whom I btw told that I ordered a jewelry for her. I waited patiently until 3rd of january, then I sent them an email asking about my order. They replied but it looked like copy-pasted text they send to everyone, because they didn’t respond precisely. We exchanged few emails in one week then I asked them to refund me, but they ignored it and told me to be patient due to Covid and all. I asked again for refund after 10 days, their response was the same. Then again after 15 days, they ignored. It’s been 2 and a half months, almost 3, today they emailed me to tell me one piece I ordered was not in stock so I can choose another as a replacement, which means they did not shipped my order yet at all, but they sent me my tracking number back in late december. So frustrating, I guess it is a scam!

14. februar 2022
Uopfordret anmeldelse
Saint Luca Jewelry-logo

Besvarelse fra Saint Luca Jewelry

We are very sorry to hear that you had such an unpleasant experience with us - we're always looking to improve and provide the best services so your insights and feedback are highly appreciated.

We already working on making the processes smoother and can confirm that many changes have already been done.

However, in a growing company, many things cannot be changed immediately, but we strive for constant improvement, so hopefully, in the future, our service can fulfill your expectations.

For now, we’d like to ask for the opportunity to chat with you and see what we can do to make your experience more pleasant - please reach out to us at support@saintluca.com

Hope to hear from you!

Bedømt til 1 ud af 5 stjerner

Dont order! Its not worth it

Ordered more than a month a go and my order never arrived. Very disappointing

13. februar 2022
Uopfordret anmeldelse
Saint Luca Jewelry-logo

Besvarelse fra Saint Luca Jewelry

Dear Maulaz, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We set a high standard for ourselves, and we are always working to make our process even more efficient. We’re so sorry to hear this was not met in your interaction with our business. You may reach us anytime at support@saintluca.com. Again, thank you for your feedback!

Bedømt til 2 ud af 5 stjerner

A bit off

My delivery to the Netherlands took 8 weeks, and an additional 2 weeks because 1 item was not in stock. One pair of earrings had a total other color than advertised (brown stone instead of purple/lilac), and another pair of earrings looked totally different from what was displayed on the pictures. With the shipping taking ridiculously long already, it was extra disappointing to find out not all items were as described.

In the process of waiting for my order after having paid, it didn’t seem trustworthy as more and more negative reviews added up to the pile. Rating this 2 stars because I’m glad I did receive my order after all, but it’s just not worth it to order again. Too many things feel off about this business and I'm not comfortable buying again from them.

8. februar 2022
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Terrible shipping times.

I ordered a coupled pieces of jewelry back in late October 2021 to be gifted as Christmas gifts fast forward it’s now February 2022 and they still have not been delivered. I was also notified that one of the pieces that was in stock when I ordered it is out of stock and they don’t know when I’ll be receiving it. You can go in and check your shipping status and for the past 3 months my shipment hasn’t even been processed yet- still sitting at the packaging place- but when I emailed CS about it I was notified the pieces that were in stock were waiting for me at my post- which they were not. I would not order from them I can’t even comment on the quality because I haven’t received my order. It’s beyond ridiculous at this point.

4. februar 2022
Uopfordret anmeldelse
Saint Luca Jewelry-logo

Besvarelse fra Saint Luca Jewelry

We are very sorry to hear that we disappointed you.

We experienced a huge increase during the Christmas period, for this reason, the items had not been sent on time.

Anyhow, we learn from our mistakes and keep improving services every day to prevent such situations in the future.

To prove that we’re improving, we’d like to ask for the opportunity to chat with you and see what we can do to make your experience more pleasant - please reach out to us at support@saintluca.com

Hope to hear from you!

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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