I purchased the Saint Luca Pave Diamante Triple Gold Set as a birthday gift to myself and it was one of the BEST DECISIONS EVER! I received so many compliments on the pieces, the coordination to my... Se mere
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Se, hvad kunderne siger
If I could give negative stars I would placed order almost 2 months ago and no shipment yet . Keep saying some excuse or other and when I asked if I can cancel order they said I can return it but not... Se mere
Virksomheden har svaret
THE WORST EXPERIENCE EVER AND A SCAM!!! It's been almost 2 months, I didn't get my parcel at all, they've been saying it's due to covid somewhere in transition but when checking the "tracking num... Se mere
Virksomheden har svaret
I wish I read the reviews before I ordered. I ordered on Black Friday and have yet to receive my items. The tracking number provided weeks after ordering doesn’t work. I know delivery processing take... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Saint Luca was founded on the idea that luxury jewelry shouldn’t cost an arm and a leg. Our mission is to bring everyone the luxury pieces they want and deserve at an affordable price.
Kontaktoplysninger
2,7
Under middel
205 anmeldelser
Har besvaret 40 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
This site is a scam site
This site is a scam site. I ordered two separate orders and never received any of my orders. I have yet to hear back from anyone at the company or receive a refund. I would stay away from this site and not order from them.
9. december 2023
Uopfordret anmeldelse
Besvarelse fra Saint Luca Jewelry
Thank you very much for sharing your feedback, and we sincerely apologize for any dissatisfaction you've experienced with Saint Luca.
Upon thorough investigation, we can confirm that all your queries were addressed. Regrettably, the shipping company returned the products due to unforeseen reasons. We have already received one of the two shipments and are eagerly awaiting the second. Rest assured, we will reship your products promptly at no additional cost to you. As a gesture of goodwill, we've also included a gift voucher to express our apologies for any inconvenience caused.
We genuinely hope that your future experiences with Saint Luca will be more pleasant, and we strive to avoid any misunderstandings. If you have any further concerns or questions, please don't hesitate to reach out our amazing customer support team.
This company is awful
This company is awful. Nothing but lies, slow customer service and can’t even get their story straight
Claims that they have posted out my items over a week ago then claims there is a delay with postings out the items and that I was notified unable to provide any proof or evidence that the items have actually been posted
28. januar 2024
Uopfordret anmeldelse
Besvarelse fra Saint Luca Jewelry
Hello, thank you for your feedback.
We extend our sincere apologies for the inconvenience caused by the recent issues with your order, and we deeply regret any frustration this may have brought about.
We want to acknowledge and apologize for the delay in shipping your order. Our quality control process identified a mistake in our production line, and in our commitment to delivering only the highest quality products, we opted to remake the handmade jewelry. We genuinely regret any inconvenience this may have caused, especially if our email communication did not meet your expectations. We strive to keep you informed about your order, and we're disappointed to learn that our emails fell short in this instance.
I can confirm that once your parcel was shipped, we promptly sent you another email with further updates on your order.
We hope you will consider giving us a second chance. Your satisfaction is important to us, and we are committed to making your future experiences with us more positive.
Scam!!!!!
Scam, it’s a big scam, I ordered about 5 months ago never received my package said it was returned to the sender because a piece of jewelry was damaged spoke to them on insta they said they will resend the package with new jewelry still not delivered messaged them again same excuse told me i would get refunded been over 2 weeks no refund so please do NOT order from them. Lost 90$
4. august 2023
Uopfordret anmeldelse
Besvarelse fra Saint Luca Jewelry
Hello, thank you for your feedback.
Upon thorough review, I have confirmed that your order was returned due to an incorrect address. We wanted to resend your order; however, we encountered challenges as a significant portion of the returned products sustained damage during the incorrect shipping process. This has caused a delay in the immediate reshipment, as initially promised.
We understand the frustration caused by this situation and the extended waiting period. During this time, we received your confirmation that you would prefer a refund, and we fully understand and respect your decision.
We want to confirm that your refund has been successfully issued. We acknowledge that the communication and overall experience did not meet your expectations, and we are committed to addressing these issues to enhance our services.
Beautiful Jewellery
Really great service. I emailed with a question and it was answered very quickly. The jewellery came in within 30 days to Australia, and it was absolutely beautiful. Great solid quality. I will definitley be purchasing again from Saint Luca! Thanks for providing great service and quality!
5. januar 2024
Uopfordret anmeldelse
Besvarelse fra Saint Luca Jewelry
Dear Mandy,
Thank you so much for taking the time to share your positive experience with Saint Luca! We are thrilled to hear that our service exceeded your expectations and that you received your jewelry promptly in Australia. Your kind words about the quality of our products mean a lot to us.
We look forward to serving you again in the future and appreciate your trust in Saint Luca. ✨✨✨
Amazing customer service and great quality of the products
The customer service and the quality of my purchases.
8. december 2023
Uopfordret anmeldelse
Besvarelse fra Saint Luca Jewelry
Thanks a bunch for sharing your lovely feedback! It warms our hearts to hear that Saint Luca brought a smile to your face ✨
Beautiful jewelry and excellent…
Beautiful jewelry and excellent customer service. The customer concierge Monika always responded quickly to me and was extremely helpful and kind. The jewelry is so lovely. Thanks !
11. december 2023
Uopfordret anmeldelse
Besvarelse fra Saint Luca Jewelry
Hello there,
Thank you so much for your kind feedback. We are thrilled to hear that your experience with Saint Luca was so pleasant.
We look forward to serving you in the future and providing the best customer experience you deserve.
Not what I expected
Finally received my items yes it is quality jewelry. However the pieces are very small not like the photos. The gift earrings are a joke they are so tiny you need a magnifying glass maybe a new born could wear them
Thank for delivery but never again will I purchase from this company.
11. december 2023
Uopfordret anmeldelse
Besvarelse fra Saint Luca Jewelry
Dear Patrice, we sincerely apologize for the disappointment you experienced with Saint Luca jewelry. It is disheartening to learn that our products did not meet your expectations.
I would like to assure you that all our jewelry accurately aligns with the provided product descriptions. The images showcased on our platform have not undergone any alterations through additional applications. Transparency and authenticity are paramount to us, as we aim to present genuine products alongside accurate descriptions.
I kindly ask you to give us a chance to prove that our products are worth your attention. Feel free to use our gift to you - the $40 discount code to any jewelry you like. If there's anything else we can do to improve your opinion of Saint Luca, please let us know.
Lots of love for Saint Luca
Saint Luca is one of the most helpfull and comunicative jewellery online shops I've encountered. The jewellery is one of my favourite pieces I've bought online by far. I recommend it to anyone who is searching for glamour and simplicity all in one.
And I got to say: A BIG THANK YOU TO MONIKA! <3
22. november 2023
Uopfordret anmeldelse
Besvarelse fra Saint Luca Jewelry
Dear Lucija,
The Saint Luca team is overjoyed to receive your incredibly positive feedback. Our dedicated efforts to provide an exceptional customer experience are fueled by comments like yours. At Saint Luca, we aspire to inspire women to embrace bold self-expression through our jewelry, and we are delighted to learn that we have succeeded in doing so for you. Thank you once again for your kind words. We eagerly anticipate the opportunity to serve you again soon.
I didnt receive what I have ordered .
I didnt receive what I have ordered .. I made the order on the 9th and promised to get it in 2 weeks and cant get a contact details to ask them ..
9. september 2023
Uopfordret anmeldelse
Besvarelse fra Saint Luca Jewelry
Thank you very much for your feedback. I've noted that your products have been successfully delivered, and our team members have been in touch with you. It's worth clarifying that Saint Luca is based in Europe, and as a result, products may take 20-40 days to reach destinations like Australia, Canada, and Asia. We aim to be transparent about this information, and you can find it readily available on our website. We sincerely apologize for any misunderstanding that may have occurred. If you have any further questions or concerns, please feel free to reach out to us via email - we are always there for you!
Awful experience
I am very dissapointed. The shipping took about 6 weeks. I am sure they only processed my order because I wrote an E-Mail after about 3 weeks because there had been no change in status. Allegedly quality control had found a mistake in the alleged handmade rings so they had to be remade. (I have found the very same rings at Temu for a fraction of the price, but whatever). Now that I finally have my rings, they a a size bigger than ordered, which is super annoying. Stay away people!
14. september 2023
Uopfordret anmeldelse
Besvarelse fra Saint Luca Jewelry
We sincerely apologize for the inconvenience you've experienced with your recent order, and we deeply regret any frustration this may have caused.
Firstly, we acknowledge the delay in shipping your order, and we genuinely apologize for this. We discovered a mistake in our production line during the quality control process. To uphold our commitment to delivering only the highest quality products, we decided to remake the handmade rings. I can confirm that an email update regarding your order was sent to you. In case you haven't seen it, please check your spam folder, as it appears that it might have been inadvertently misplaced.
Regarding the size of the rings, we have thoroughly reviewed your order details, and it appears that the size dispatched was as per your specifications. We understand how disappointing it is to receive items that don't fit as expected.
We are committed to making this right for you. If the rings are not the correct size, we would like to explore options to remedy the situation. Please reach out to our customer service team with your order number, and we will work diligently to find a solution that meets your satisfaction.
Once again, we apologize for the inconveniences you've faced throughout this process.
I am sooooo in love with .my bracelet, happy happy happy customer Denise Raymond, i certainly will order again, .y braclet is soooo beautiful & shiny, my free (gift earrings ) are adorabl
I am sooooo in love with .my bracelet , it's soooo shiny & pretty, I certainly will order again & my earrings (free gift) are soooo adorable, I'm a happy happy happy new customer Denise Raymond, tha k you soo much
9. september 2023
Uopfordret anmeldelse
Besvarelse fra Saint Luca Jewelry
Dear Denise, our whole team is absolutely thrilled to hear that you've had such an amazing product experience. Thank you for sharing your love for your items with us, and we can't wait to have the opportunity to serve you again soon!😍✨
40 days delivery, wrong item
Waited more than 40 days for my order, after I contaced the company over and over again. I received a wrong item and the seller does not give me the chance to send the wrong item back to change it or paying the money back. Really disappointing!
1. september 2023
Uopfordret anmeldelse
Besvarelse fra Saint Luca Jewelry
We sincerely apologize for the inconvenience you've experienced with your recent order. Your feedback is essential to us, and we genuinely regret any frustration caused.
Having reviewed your case, we want to assure you that we've already addressed your concerns through email. To make amends, we've offered you the option to keep the incorrect item as a gift from us. Additionally, as a token of our commitment to your satisfaction, we've provided a $40USD gift code for your next purchase.
If you have any further concerns or if there's anything else we can do to assist you, please feel free to contact our customer service team directly.
Thank you for your understanding, and we look forward to the chance to regain your trust.
beautiful pieces
This company has beautiful pieces! They shine and attract others to look at you no matter how small it is. It’s also very affordable. I’ve gotten so many compliments that I will be a repeat customer. Customer service is top tier. I had a shipping issue with my first order, but when I reached out I felt the whole team made an effort to make sure I received and was happy with my order. I’ve ordered several more pieces since then. I’m very happy with this jewelry and it’s great knowing there’s a lifetime warranty just in case. Awesome small business!!
1. juli 2023
Uopfordret anmeldelse
Besvarelse fra Saint Luca Jewelry
Thank you so much for your lovely words! We're absolutely thrilled that you adore your stunning jewelry and had a wonderful time with our customer service team. We strive to create such experiences every day, just for customers like you. Enjoy wearing your beautiful pieces, and have a fantastic day! 😊🌟
I ordered £33.47 worth of jewellery on…
I ordered £33.47 worth of jewellery on 19th August
I have heard nothing from this company not one email.
Luckily I paid through Paypal so I will raising a case through them.
I think I have been scammed !!
19. august 2023
Uopfordret anmeldelse
Besvarelse fra Saint Luca Jewelry
Hello Jennifer,
I'm truly sorry to hear that we've left you feeling this way. I've just sent an email to the address linked with your PayPal account. Please take a moment to review it at your convenience. I'm eager to hear from you and to address any lingering concerns you may have.
Warm regards,
Waiting for one month for my order
Waiting for one month for my order. It never came
29. august 2023
Uopfordret anmeldelse
Besvarelse fra Saint Luca Jewelry
Dear Roxana,
We're sorry to hear about the delay in receiving your order. After checking our records, it appears that your order has been successfully delivered. We understand the frustration this may have caused and apologize for any inconvenience. If you have not received your package, please reach out to our customer service team so we can assist you further.
I really liked the jewelry its worth…
I really liked the jewelry its worth every penny I spent, and the service is so nice and great! Definitely recommended!
26. juli 2023
Uopfordret anmeldelse
Besvarelse fra Saint Luca Jewelry
Thank you so much for your kind words. We highly appreciate it 💛
Good service & good value
I was delighted with the quality of my item & also I was kept up to date with the with the delivery.
20. juli 2023
Uopfordret anmeldelse
Besvarelse fra Saint Luca Jewelry
Thank you so much for taking the time to share your delightful experience with us! We are thrilled to hear that you were satisfied with the quality of your item and the delivery process. ✨💛
Trop décue
Trop décue. Le délai de livraison est beaucoup trop long.
De plus, j'ai reçu une de mes commandes qui était un bracelet serpent. Je l'ai porté deux fois et il s'est cassé.
Je n'ai toujours pas reçu ma commande depuis bientôt 1 mois.
Vraiment pas correct, je ne recommande pas du tout.
24. juni 2023
Uopfordret anmeldelse
Besvarelse fra Saint Luca Jewelry
We sincerely apologize for the inconvenience you experienced with the unfortunate breakage of the snake bracelet.
To rectify the situation, we've taken immediate action and replaced your bracelet. We hope the new one brings you joy.
If there's anything else we can do for you, please don't hesitate to reach out.
Best regards
Great jewlery not so great shipping
I am in love with the items I just got. You can def tell the quality of the jewlery and the atention to detail of the brand. I’ve had some problems with the shipping, I’ve waited almost a month which is a lot nowadays so I think that’s something to focus on and improve but the costumer service was great, healpful, fast and kind so will be purchasing again
12. juli 2023
Uopfordret anmeldelse
Besvarelse fra Saint Luca Jewelry
Thank you so much for your wonderful review! We're thrilled to hear that you are in love with the items you received. We apologize for the delay in shipping that you experienced. We appreciate your feedback on this matter, and I can assure you that we are actively working on improving our shipping process.Thank you for choosing our brand, we look forward to serving you again in the future. 💛
I purchased these bracelets in…
I purchased these bracelets in gold..loved them so much got the silver as well..love love..love them
11. juli 2023
Uopfordret anmeldelse
Besvarelse fra Saint Luca Jewelry
Thank you so much for your kind feedback. We are thrilled to hear that you love your beautiful pieces. ✨💛
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