I purchased the Saint Luca Pave Diamante Triple Gold Set as a birthday gift to myself and it was one of the BEST DECISIONS EVER! I received so many compliments on the pieces, the coordination to my... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
If I could give negative stars I would placed order almost 2 months ago and no shipment yet . Keep saying some excuse or other and when I asked if I can cancel order they said I can return it but not... Se mere
Virksomheden har svaret
THE WORST EXPERIENCE EVER AND A SCAM!!! It's been almost 2 months, I didn't get my parcel at all, they've been saying it's due to covid somewhere in transition but when checking the "tracking num... Se mere
Virksomheden har svaret
I wish I read the reviews before I ordered. I ordered on Black Friday and have yet to receive my items. The tracking number provided weeks after ordering doesn’t work. I know delivery processing take... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Saint Luca was founded on the idea that luxury jewelry shouldn’t cost an arm and a leg. Our mission is to bring everyone the luxury pieces they want and deserve at an affordable price.
Kontaktoplysninger
2,7
Under middel
205 anmeldelser
Har besvaret 40 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great products and good quality
I recently purchased some bracelets and rings from here after seeing them on Instagram. I love the bracelets I’m currently awaiting my second parcel atm. But after seeing the quality of the bracelets and cuffs I know I’ll love them as well. Can’t wait to get them.
20. august 2021
Besvarelse fra Saint Luca Jewelry
Alisa, you made us smile a lot with such warm feedback. We highly appreciate your words! 💛💛
I received my order very fast than i…
I received my order very fast than i expected. I have been using my necklace for 8 months. Still looks like the same as new one. Highly recommended!!
Thank u Saint Luca Jewelry ❤❤❤
18. august 2021
Besvarelse fra Saint Luca Jewelry
You are more than welcome, Dulmini! 💛 What else can make us more motivated if not such positive feedback about our items 💛 We were very happy to have such a customer like you, hope to see you soon!
The cost of the jewelry was a great…
The cost of the jewelry was a great price. The quality is beyond amazing.
18. august 2021
Besvarelse fra Saint Luca Jewelry
We appreciate your honesty and the time you took to share this feedback with us.💛
Great job thank you
18. august 2021
Besvarelse fra Saint Luca Jewelry
Thank you for your feedback. It makes our whole team smile when you tell us about your pleasant experience! 🥰
Great quality!
The quality of the products purchased was beyond what I expected, exquisite design and great craftsmanship. Thank you once again! Oh the sale, which made the jewelry more affordable, was helpful too!
11. august 2021
Besvarelse fra Saint Luca Jewelry
Thank you for finding the time to share your feedback!
We are very happy to hear about such an experience 🥰
Perfect
Amazing quality as always, my second time ordering from them, and the quality is immaculate. They dealt with any issues on hand, and cooperated very well.
11. august 2021
Besvarelse fra Saint Luca Jewelry
Seeing happy customers is always a great satisfaction. It is a pleasure to have you with us again and again! 🥰💛
Love it
I have recently bought "Madonna silver" cuff from Saint Luca. Believe me this cuff worth every penny. It has amazing looks, design and color. I came to know about this brand from a Instagram where they were offering some exciting discount.
6. august 2021
Uopfordret anmeldelse
Besvarelse fra Saint Luca Jewelry
We are working hard every day to meet expectations like yours and we want every experience to be like this 🤗
Scam - stay away!!
Does not ship. They took my payment a month ago and they still haven’t shipped out my items. Most legitimate companies I know only charge your credit card when they ship. They are a scam. I’ve received multiple emails of the same response after trying to reach out.
5. juli 2021
Uopfordret anmeldelse
Besvarelse fra Saint Luca Jewelry
Hi,
Thank you for sharing your feedback. We are sorry to hear you had an unsatisfactory experience with us regarding delivery time.
We are continuously improving our services and optimizing processes so they'd become faster and more efficient. Your feedback will help us improve!
It seems that the issue is already being resolved by our Customer Support Team. They will do their best to solve this as soon as possible. If you have any additional questions, feel free to contact them at any time.
We wish you a wonderful day!
Kind Regards,
Saint Luca
The customer service is prompt but…
July Update
I ordered again after covid restrictions have changed. The customer service was still not very good with answering questions (maybe language barrier?) They shipped out their merchandise much faster this time (48 hrs) and I'm awaiting for it to arrive. Personally for the quality, elegant style and price I'm willing to forego the time it takes for my order to arrive. I'm excited to receive my order, I got two necklaces, one cuff and two adjustable bracelets.
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The customer service is prompt but doesn't answer your questions clearly (especially how long it will take for order to arrive) their tracking service isn't that regularly updated. That being said, it is a legit business, their products are smaller than pictured (bracelets) but well made. I ordered earrings, necklace, cuff bangle and adjustable bracelet. I ordered in early May, it shipped out May 27th, it finally arrived June 22nd. Yet knowing all this...I would still order from them because of price, style and quality.
1. juli 2021
Uopfordret anmeldelse
Absolutely the worst online shopping…
Absolutely the worst online shopping scam I have ever experienced. What a terribly run business and such poor customer service it’s laughable. PLEASE SAVE YOURSELF THE HEADACHE DO NOT BUY FROM HERE. I was told I could not refund my order even though it has been delayed for months and I am about to move to a different address. I even tried to cancel my order which was denied because “it was already being shipped” which was another lie since it’s been weeks since that was told to me and my tracking label says nothing has been done since the label was printed weeks ago. Complete scam and now at the point I am reporting it as such to my card company.
17. juni 2021
Uopfordret anmeldelse
Besvarelse fra Saint Luca Jewelry
We are deeply sorry to hear about your negative experience with us. We are constantly striving to improve and provide the best services possible, so your insights and feedback are greatly valued.
We sincerely apologize for not reaching out to you and updating you on time. We established new guidelines for communicating with customers in order to resolve issues in the most efficient and timely manner possible.
It is not our value to make you feel duped or to lie to our customers so I believe that our new implemented settles will not make you feel scammed anymore.
We hope we get a chance to provide you with a much brighter experience in the future! 🙏
Overall satisfied !
5. juni 2021
Uopfordret anmeldelse
Besvarelse fra Saint Luca Jewelry
Thank you for your feedback!
I've been waiting for the fourth week…
I've been waiting for the fourth week since I placed my order and it still hasn't even shipped. I didn't think it would take this long...
26. maj 2021
Uopfordret anmeldelse
Besvarelse fra Saint Luca Jewelry
Dear Nicole, thank you so much for your feedback, and please accept our sincere apology for this experience we are trying to avoid providing.
Even if you feel disappointed with us, I am glad to see that all items have been already delivered to you!
Since we improved a lot, we look forward to providing you with a 5-star experience in the future!
Order placed on may 12th and its not…
Order placed on may 12th and its not yet shipped and no update on the process. Very bad customer Service.
19. maj 2021
Besvarelse fra Saint Luca Jewelry
Hello gorgeous,
My name is Maria from Saint Luca Jewelry and I’d be happy to update you with your order.
I've just double-checked the latest update with our product department regarding your products and it seems like the bracelet set has been delayed due to a change in the production line and as we've used new micro plating technology, the production of this item took longer than expected.
We've sent you an update via email as well and will continue to update you on your order status. As soon as your bracelet is ready, it will be shipped using priority shipping services to reach you sooner.
Amazing product quality
Amazing product quality, Customer for life!
9. april 2021
Uopfordret anmeldelse
Besvarelse fra Saint Luca Jewelry
Thank you for your feedback, that means a lot to us. 🥰💛
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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