Very fast response to my query and clear declaration of yhe process they are undertaking trying to help me. Fantastic work Dillan - keep it up.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Fantastic customer service from Dillan at Sagittarius Taps, very fast response and very helpful indeed. I'm just a DIYer so no prospect of much future business from me but that made no difference. W... Se mere
I cannot fault the excellent service provided by Dillan, and previously by Neil. I’ve been a customer for a long time, and I still remember how helpful Neil was about 6 years ago (he has since retir... Se mere
have had a speedy response to my question regards my traditional bath mixer with hand shower (telephone handset style) and the help and advice from Dillan was fantastic , he asked for photos and was t... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We pride ourselves on being a small family run taps and showers company? Allowing our customer to make bespoke decisions and personalise there bathroom and kitchen brasswear . With over 30 years of experience, we’ve been producing products that fit perfectly into our customers’ needs and lifestyles. We believe that what separates us from other suppliers is the versatility amazing range of taps, showers, each of our carefully designed tap ranges are complete with matching showers, and accessories. Being a small company allows us to offer a friendlier more customer made service, our dedicated technical support team, are always working hard to make life easier for customers. Our UK design and technical team, are passionate and knowledgeable about all our products. Whether you are designing your person home bathroom haven, or looking to source a large building project, don't overlook us.
Kontaktoplysninger
sagittarius ltd, unit 1 lower victoria street chadderton, OL9 9TU, Oldham, Storbritannien
- 01616202029
- sales@sagittariustaps.co.uk
- sagittariustaps.co.uk
Tremendous service
Tremendous service from Dillan in customer support.
I dropped a shower mixer during installation and snapped off the temperature control. Very quick response and new parts ordered within a few hours.
Well done and much appreciated
Prompt and efficient
Prompt and efficient. Very understanding of our requirements. Dillan has been particularly helpful.
Excellent customer service and quality product range.
Over the last 20 odd years now we have had 3 bathroom re-fits, 2 downstairs and 1 upstairs. We have used Sagittarius taps, shower mixers and accessories and have been very satisfied. We have favoured the Prestige Deluxe range, stylish and good quality. All staff we have been in contact with have been most helpful. Indeed out last contact was for a replacement ceramic disc cartridge. It arrived next day, ex gratia!
Excellent customer service indeed.
I rarely leave reviews
I rarely leave reviews, and when I do it’s usually because I’ve been unhappy about something 🙂
On this occasion, I felt it was necessary to leave a positive review based on the experience I had with Dillan.
Dillan was helpful, professional, and took the time to make sure everything was clearly explained and resolved. The level of service really stood out and completely changed my expectations.
Thanks again, Dillan — great customer service like this deserves to be recognised.
Pre-Sales advice
Gave me some exceptionally detailed pre sales technical advice. Brilliantly helpful.
What an amazing experience
What an amazing experience. I contacted them and they couldn’t have been more helpful. David you did a great job in creating a very happy and loyal customer
Great technical service and fast…
Great technical service and fast delivery
Good technical customer service
I only needed a valve lever that my plumber had misplaced and when he just faded into the background Sagittarius stepped up and provided a replacement. It’s so refreshing to deal with a company that stands by their name and shows real customer service. Thanks.
Incomparable Customer Service
I have been trying to find replacement ceramic valves for a bath tap, but was uncertain about buying from random suppliers. I emailed Sagittarius technical support, and although the tap is quite old, having sent some pictures, the advisor said that he thought he had something suitable, and sent them to me. They arrived next day, and I have just fitted them; Perfect!
I didnt think one could get such excellent customer service these days, and I was blown away by the speed and manner with which I have been treated. THANK YOU
David in the technical team couldn't have been more helpful.
David in the technical team couldn’t have been more helpful in resolving the issue I had , felt really supported.
Exceptional Technical Support.
We purchased a range of Sagittarius taps along with hand-held and concealed shower equipment back in 2011. After 14 years of daily use, the showers continue to perform brilliantly.
Recently, I needed some replacement parts and contacted the Sagittarius Technical Department. I was met with outstanding support from David, who quickly sourced exactly what I needed. Being able to obtain parts after 14 years was a real pleasure and speaks volumes about the company’s commitment to its products.
A big thank you to ‘David in Technical’ for the excellent service.
Fantastic customer service!
Fantastic customer service!
Tried to go through original supplier for small replacement part who were useless.
Emailed in to Sagittarius Tap with a request on Sunday, replied first thing Monday for some photos, which I responded to late on, confirm on Tuesday that they would be dispatching the parts, arrived Wednesday!
Shiny thanks for excellent service
Great help today from Dillan at Sagittarius Taps who managed to find some shiny spares for our long-loved bathroom tap! It will now look like new again for a good while to come.
Expert assistance from the technical team
Expert assistance from the technical team identified my old taps and the correct spare parts to stop them dripping. They enabled me to simply repair my taps instead of getting a plumber to replace them. It was a pleasure to deal with them.
Quality product and excellent customer services.
Bought some Sagittarius Chrome bib taps for out utility room.
We like the traditional look and they are perfect and were very reasonably priced.
There aren't many bib taps out there and they can be very expensive.
The customer services team are excellent too. Very helpful and responded very quickly to my query.
Would highly recommend this company.
I have just finished fitting a new…
I have just finished fitting a new bathroom.
I have decided to fit Oveta taps on my sinks & Bath.
I am an engineer by trade & have had quite extensive knowledge of plating brass.
Due to the AV industry I was supplying.
The Finnish on the taps are perfect.
The chrome is bright & durable.
The actuation of the taps a smooth & precise motion .
So pleased I chose them.
The taps have been fitted for some time now. Durability looks encouraging too.
Chrome has bubbled on tap
Chrome has bubbled on tap. Company say I haven't maintained it properly. As I clean it every day dont know what else I could do. Although I had a guarantee company won't honour it.

Besvarelse fra Sagittarius Taps
The shower is an awful design
The shower is an awful design. Six times the customer has called me back. The shower has fallen apart twice and flooded the bathroom! The grub screw to hold it in does nothing, the replacement parts were sent and do not fit the shower first purchased. Never again will I fit one of these!
Brilliant old fashioned customer service
Can't speak more highly about this company. This is what service should always be like. I had a problem with a thermostatic mixer shower and they explained how to fix it.
Great customer service
It is so reassuring that when you invest in a quality system you will be supported by a customer service that really works - whether it is simply helpful advice, or replacement parts they respond and deal with things quickly with no fuss. So a big thank you to Russell as I now have my lovely system running beautifully again.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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