Sagittarius Taps Anmeldelser 44

Great service!
Dillan was extremely helpful and replied quickly to our email. Very prompt delivery too!

Very fast response to my query and clear declaration of yhe process they are undertaking trying to help me. Fantastic work Dillan - keep it up.

Customer Service rep., DILLAN has been absolutely exceptionally helpful in resolving my problem shower. Almost instant responses to all my emails, and all his responses being relevant, helpful, sympathetic and constructive. If my experience is normal for Sagittarius it's worth buying from them just for the customer service experience! Best ever I'd say. This is a 100% genuine review.

Like other customers, I have only very positive things to say about Sagittarius. From the initial technical query response, next day delivery, quality of the shower valves, everything was absolutely 10/10. I cannot recommend them too highly and will definitely purchase from Sagittarius again for all our fittings (and of course, Dillan - fantastic customer service).

Dillan was very helpful and responsive when i dealt with him regarding my Tap.
He gave some great advice, and alternative options for me.
5 star communication.

Amazing service by Dillan when I needed a replacement thermostatic valve. Great customer service. Many thanks

Fantastic customer service from Dillan at Sagittarius Taps, very fast response and very helpful indeed. I'm just a DIYer so no prospect of much future business from me but that made no difference. Why aren't all companies like this?

Excellent customer service - replacement parts sent out same day for mixer tap!

have had a speedy response to my question regards my traditional bath mixer with hand shower (telephone handset style) and the help and advice from Dillan was fantastic , he asked for photos and was then able to tell me taps were over ten years old and not made anymore but was able to show me an internal part that might fit ...and solve the problem which was then sent out to me very speedily...The part was nearly identical ( just different thread on locking collar- so used the old collar with the new valve) taps working as new again ...for less than £20! big thankyou to Dillan for all the emails needed to resolve this, He was polite and helpful, full marks to him and sagittarius

I have always received excellent customer service from the Sagittarius team. I had previously dealt with Neil and Russell about 6 years' ago who are no longer with the Company. However, Dillan who has replaced them in their technical support department has been equally fantastic. All were so helpful and responded promptly to my email/query regarding my bathroom parts in addition to giving me advice what the problem might be. Nothing has ever been a problem for them and their service has consistently been at such a high standard. I work in the service industry so really take notice of customer service as you don't see much of it nowadays.

I would always recommend Sagittarius. My builder has also said that some of his customers have also praised Sagittarius Taps. I cannot recommend them enough.

Thank you again Dillan! :)

I cannot fault the excellent service provided by Dillan, and previously by Neil. I’ve been a customer for a long time, and I still remember how helpful Neil was about 6 years ago (he has since retired).
At the time, Sagittarius Taps didn't have the specific parts I required in stock. Instead of just turning me away, Neil went above and beyond by pointing me to another company's website that sold compatible parts. That kind of honesty and helpfulness is rare.
It's great to see that Dillan is carrying on that same high standard of service today. Highly recommended, 5 stars!

I've always appreciated Sagittarius for the quality of their products and their after-sales service but Dillan went over and above with my latest product query. he was "on it" right away and we soon sorted out my problem, thanks to him. Well done Dillan and well done Sagittarius !! (I would have given you 6 stars !!)
Pete G

Excellent customer service

The Sales and in particular the Technical department as the issue was passed on to them were exceptional. Communication was excellent and Dillan resolved the issue very quickly such that the part is arriving tomorrow.
They couldn’t have been more helpful and it was exceptional to have such good customer service.

Very prompt response for the problem great service.

Dillan's timely responsive replies to my technical queries was great and the support was fantastic. As a small business we rely on building our reputation by responding quickly, we can only do this with the support of our suppliers. Sagittarius really delivered for us here. Thanks all involved

Very prompt and helpful response frommDillan.

I contacted Sagittarius taps for some help (despite buying from a retailer) I spoke to Dillan and explained my problem. He offered to send out replacement parts ( to convert my full turn taps to 1/4 turn taps) free of charge!
He also went to the effort of checking they would work.
Sadly they did not so he could not send them out.
He tried everything he could to help me, including offering to sell me a replacement set ( my retailer didnt have the item I needed).
He spent ages trying to help me out.
Brilliant service throughout

Installed 2 very nice showers 17 years ago, had a problem identifying the required replacement thermostatic cartridge. Contacted technical support sent some images. Dillian identified the part required, the cost and within 24 hours arranged payment and organised the parts to be despatched.The whole response, support and timeliness where faultless.
Great Job Dillian
Thanks Mike

we have been dealing with Sagittarius for many years and never failed to assit on what we need