Ruuby Limited Anmeldelser 161

Terrible - canceled appt and did not reschedule. Left me completely in the lurch before a holiday.

Dreadful experience with this APP. I booked and paid for a blow-dry for the first time use of this app. I didn't receive an email or notification on the app so I called them. She said the payment was in pending so it would drop off and definitely hadn't been booked. So she booked it again for me over the phone. I had the blow dry which was very mediocre for £54. Come 2 days later both amounts had come out of my bank account.
I then had a massive issue trying to get the money back which I never did!! They insisted I hadn't paid twice. I gave them the proof from the bank and they said they'd look into it but never heard anything back. I eventually had to get the refund through my bank.
I will never use this company again!

Terrible experience never to be repeated!

Was charged, the lady went to a wrong address, booked and paid again and they cancelled 15 mins before arriving! Stay away from this company

This company has caused me so much frustration. I booked a home visit for a hair-up for a party and received a text confirming my appointment. Only because my gut told me to double-check with customer service did I discover that, apparently, my booking didn’t exist because I hadn’t received an email confirmation.

Even worse, they still took the full payment of £86.33 and I’m now having to waste more of my time trying to get my money back.

Their shocking lack of communication and customer service wasted so much of my time that I had no chance to book another appointment elsewhere. This experience was completely unacceptable and stressful—I would not recommend this company to anyone.

I love this App - and particularly Olivia for eyelashes/ Brows and mani/ pedi- always the BEST !

Excellent service very professional and reliable. Definitely recommended.

Got my hair done today by Hiro, and she was a star! My hair was really straight and boring, but she brought it to life. Added some shape, bangs, and gave me an amazing blowdry. Absolutely love it, and Hiro was super nice. A big thank you to her! :)

Great company to work for. They always there to assist and help you.
Professional and polite. Love working for them. Can't wait for more great events to come!

Great aestheticians, service and company

My experience wasn’t great. The service is overpriced. The stylist did a horrible job and even though she has been nice during the session, she has been pretty rude when I explained to her that blow dry didn’t even hold for an hour. Ruuby team is extremely slow in investigating the matter and I feel like there is no communication whatsoever. Never again. Better to go to the salon and receive a treatment from a real professional.

I decided after having two babies that I was going to start looking after myself more - but that’s easier said than done when you’ve little free time! Enter Ruuby, the easiest app to use for at home treatments. It’s been a genuine life enhancer and game changer for me, a little beauty treatment here and there in the comfort of my home whilst the babies are sleeping. Every therapist I’ve had (and I booked a few for my husband too!) have been welcoming, professional and so kind to me. The standard is extremely high, which is always a worry when trying someone out for the first time. Even the Concierge email team (shout out to Lana in particular) have been brilliant - swift, friendly replies where nothing has been too much trouble for them to deal with. Honestly I’d give this company 10 stars if I could for having made one small, but very important, aspect of my life that much easier!

Great experience with Michelle! Perfect app for people who has no time or who wants to treat them to beauty treatments at their own home 🏡❤️

Love the at home service. Great Therapists and services.

Ruuby are an excellent company
I used to work for them in 2022 as a Remedial Massage Therapist and believe me they are on top of their game, Simultaneously I was working with another leading mobile massage company and these guys ( or ladies really ) are better. Why because they are in contact by phone with their clients following up and making sure the service was the best possible !
If I was still in the Uk I would be working for Ruuby for sure ! best wishes Mace

Horrifically late stylist and incredibly rude and incompetent concierge service who seemed wholly unsurprised by an unhappy customer as it presumably happens a lot

Ruuby is the best for making you feel that little bit special, having a little black book of MUAs on call is amazing!

Booking through Ruuby has made taking care of yourself that much easier and more convenient by having treatments at home. I have been using the app for a number of years and the make up artists, therapists and technicians Ruuby has are fantastic!

Ruuby is the best! Always so easy to book and therapists are highly experienced.

Rubbish app. It's not functional at all. Useless management too. Pay money to people to write positive reviews when the company and the app are actually S**T. Well they are not gonna get they score up from fake reviews.

My go to for mani/pedis I have had different technicians and all of them delivered amazing results. The service Ruuby provides is to a high standard so prepare to be pampered 🥰.