I booked a lymphatic drainage massage with Katie and she was just amazing. She was so informative and just so lovely made me really feel at ease. I am definitely going to book with her again. Being... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had a great experience with an exceptional therapist who delivered an amazing massage. She was fully prepared everything went smoothly and it was so convenient to have it done at my home. Highly reco... Se mere
Virksomheden har svaret
Despite the fact that they have cancelled me previously and are often late , they are totally inflexible if you have booked the time and want to change it, even a few minutes after booking. Very rude... Se mere
Virksomheden har svaret
Started using Ruuby after the first lockdown and have used them ever since. Really user friendly app, their concierge service is so friendly and helpful! Everyone has been so pleasant, it’s mu... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Ruuby is the leading at-home beauty and wellness platform, connecting you with vetted, professional therapists wherever you are. Whether you're booking a massage, blowdry, manicure, spray tan, facial or makeup appointment — we come to you. No salon. No commute. Just exceptional beauty and wellness, at home, early until late, 365 days a year. We partner with some of the industry's most respected brands — including Dr Barbara Sturm, K18, L'Occitane — to bring their most sought-after treatments and products directly to your door. From last-minute blowouts to full bridal parties, hotel suites to home spa days, our 2,000+ experts deliver salon-standard results without the salon. Available across London, Manchester, the South of France, Switzerland and the UAE.
Kontaktoplysninger
6A Addison avenue, W11 4QR, london, Storbritannien
- 02074608319
- concierge@ruuby.com
- ruuby.com
4,0
God
161 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 37 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Had a great first experience will be…
Had a great first experience will be booking again
13. juni 2026
Uopfordret anmeldelse
Besvarelse fra Ruuby Limited
Ahhh so happy to hear this! Look forward to getting you booked back in!
Incredible service
Incredible service. Attention to detail. Amazing therapist. Easy to book
6. juni 2026
Uopfordret anmeldelse
Besvarelse fra Ruuby Limited
Thank you so much for taking the time to share this!
Really made our day. Attention to detail and a brilliant therapist are exactly what we're going for — and can't wait to get you booked back in.
Ruuby
too inflexible as a booking service.
Despite the fact that they have cancelled me previously and are often late , they are totally inflexible if you have booked the time and want to change it, even a few minutes after booking. Very rude customer service. I simply can't use this app again.
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra Ruuby Limited
Hello,
Thank you for taking the time to share this, and I'm sorry to hear about your experience — it's clearly not the standard we hold ourselves to. I understand from speaking to the team that your booking was refunded.
We'd love the chance to welcome you back. Please don't hesitate to reach us directly at concierge@ruuby.com.
Ruuby
High quality and convenient
Had a great experience with an exceptional therapist who delivered an amazing massage. She was fully prepared everything went smoothly and it was so convenient to have it done at my home. Highly recommended!
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ruuby Limited
Hi, thank you for this!
Lovely to hear your therapist came fully prepared and delivered an amazing massage — and that having it done at home made it all the more convenient. We'll look forward to welcoming you back.
Ruuby
The brushing was so good and it lasted…
The brushing was so good and it lasted especially in dubai humid weather. However, i think it s a bit overpriced for brushing services.
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ruuby Limited
Hi, thank you for the review!
So glad the blow dry held up — Dubai humidity is no small test. On pricing: our therapists are carefully vetted and fairly compensated for the calibre of service they bring to your door, which is reflected in what we charge. We'd love to welcome you back.
Ruuby
I booked a lymphatic drainage massage…
I booked a lymphatic drainage massage with Katie and she was just amazing. She was so informative and just so lovely made me really feel at ease. I am definitely going to book with her again.
Being postpartum, it was really convenient to have at home treatment. Highly recommend recommended.
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ruuby Limited
16:58Claude responded: Hi, thank you for this lovely review!Hi, thank you for this lovely review!
Katie will be so glad to hear it — being informative and putting you at ease is exactly what we hope for. And we're so pleased the at-home treatment made things easier in the postpartum period.
We'll look forward to welcoming you back for your next one with her.
Ruuby
Easy to use and make changes to the booking
Booked makeup and hair for a wedding I was attending and there was great choice of MUAs, the app made it pretty easy. I had some changes and I got through to customer service quickly.
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ruuby Limited
Hi, thank you for this!
So pleased the booking was easy and that you had a great choice of MUAs to pick from - and that the team could sort your changes quickly. Hope the wedding was a beautiful one!
Ruuby
Excellent spray tan at home
Booked spray tan at home and was so impressed with the service. Heidi was super professional, made me feel so comfortable and it was all smooth, booking, paying and communication.
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ruuby Limited
Thank you for sharing! Heidi is one of our brilliant pros - we're so glad she made the experience feel effortless. We can't wait to welcome you back.
Brilliant massage to hotel organised…
Brilliant massage to hotel organised the night before
17. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ruuby Limited
Thank you so much! Last-minute bookings are where we love to deliver, we're delighted the massage was just what you needed. See you next time.
Besvarelse fra Ruuby Limited
Thank you - hope to see you back soon!
Terrible customer service
Terrible customer service. I booked a same day appointment and wanted to change it within an hour because of an emergency and they would allow me to do so. Unfriendly and unaccomodating and I will never use them again
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ruuby Limited
Hello,
Thank you for the feedback, and we're sorry to hear about the emergency that disrupted your plans.
For full transparency: same-day appointments fall outside our standard cancellation window, as our experts have already committed their time and turned down other bookings to be with you. This policy is shared at the point of booking and protects the livelihoods of the self-employed professionals on our platform.
That said, the tone of any interaction matters to us. If you felt our team was unfriendly, we'd genuinely like to understand what happened - please email concierge@ruuby.com and we'll review the conversation directly.
The Ruuby Team
Lovely service
Lovely service. I've used many times now and have been impressed by the professionalism of the the therapists and convenience. Will continue to use!
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Ruuby Limited
Thank you - this means a lot. Our experts are the heart of what we do, and hearing that their professionalism keeps you coming back is the best feedback we could ask for. See you at the next booking.
The Ruuby Team
Would highly recommend
I booked Rachel to do my hair and makeup for a wedding I was attending. She 100 percent understood and achieved the look I wanted (I am of afro-Caribbean heritage). Friendly and professional. I would highly recommend her and the app.
7. april 2026
Uopfordret anmeldelse
Besvarelse fra Ruuby Limited
Thank you - Rachel is a star, and we're so pleased she nailed the brief for your wedding look. Finding an expert who truly understands your hair and your vision makes all the difference, and it's exactly why we built Ruuby. We'll pass your lovely words on to her.
The Ruuby Team
My experience wasn’t great
My experience wasn’t great. It felt really overpriced for what it is. The technician arrived without all of her tools and didn’t even have basic nail colours.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ruuby Limited
Hello,
We're sorry to hear this - arriving without a full kit isn't something we take lightly, and it's not the experience we work hard to deliver. We'll be addressing it directly with the expert.
On pricing, our rates reflect the calibre of professionals on our platform, the convenience of in-home service, and the products they use - but value only holds up when the service does, and on this occasion it clearly didn't.
I have asked the team to drop you an email.
The Ruuby Team
Very happy
Had Juliana come and do my Hair and Make up for an event she was very friendly put me at ease and gave me exactly what I asked for will happily use again.
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ruuby Limited
Thank you - Juliana has such a calming way about her, and we're so pleased she delivered the look you wanted. We'll make sure she sees this. Until the next event.
The Ruuby Team
This is my first time using the service…
This is my first time using the service although we didn’t book the nail artist in the end, the bespoke concierge support was absolutely brilliant.
Ruuby representative was really fast to respond very clear and amended the booking instruction several times over for us. She was really flexible.
I definitely recommend!
22. januar 2026
Uopfordret anmeldelse
I have used Ruuby a few times now and…
I have used Ruuby a few times now and it is a very efficient service. I have had a few different therapists and they have all been very good. All therapists have been prompt and provided exactly what I booked.
2. december 2025
Uopfordret anmeldelse
Much better app and communication than…
Much better app and communication than secret spa, services have all been of a high standard
1. november 2025
Uopfordret anmeldelse
Racist despicable company
Ruuby sent a hairdresser into my home, who refuse to style me, as I would need an "afro stylist." I do not have afro hair. I have dark, olive skin. This blatant act of racism was explained by management as the hairdresser's "lack of skill". The style I requested was braids. The hairdresser is self-described as an "elite" stylist who specialises in "braids" and "teaching hairdressing". It is unfeasible she does not have the skill set to braid straight, mid-length hair. Instead, she relabelled my request as "cornrows" and left. No one from the app was able to reassign a stylist. Instead I was offered a manicure as an apology.
14. oktober 2025
Uopfordret anmeldelse
Tetiana was lovely
Tetiana was lovely, on time and came to my home so it was such an easy non stressful experience.
Will definitely use her and then again for an important night where I need glam!
25. oktober 2025
Uopfordret anmeldelse
Dette er Trustpilot
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